Zen Micro detected as MTP Device? Is that norm

The Zen Micro drivers under C:\Program Files\Creative\Jukebox 3 Drivers\ no longer work after the firmware upgrade, but I was able to install it as a generic "MTP Device". Is this normal? Shouldn't it be labeled as Creative Zen Micro and not MTP Device?
It still works with WMA and Napster To Go, but I'm concerned that I cannot install the Zen Micro Media Explorer because it cannot find the player.

I'm having the same problem!!? Today I downloaded the latest firmware (2.2.02) to see if it would then allow me to transfer a Real Player download I bought (it didn't, that's a whole separate, awful problem).
After I downloaded the firmware, now when I connect my Zen Micro player by USB, the computer detects it as an MTP device and neither my Zen Micro MEdia Explorer software nor the Creative MediaSource Organizer will recognize it!!
I had to re-transfer all my songs just with windows?folders copying files from one folder to the "mtp device".
What?does this MTP device mean? Why did this change? Is my creative software now useless?
Any help? thanks so much!!

Similar Messages

ZEN MICRO detection problems / recognition problems 9

For the life of me I can't figure this out. My brother bought a Zen micro a few days ago and we tried to install it but the comp WILL detect the ZM but will not/can not find a driver. Thus "?!Creative Zen Micro" appears in the Device manager under "? Other Devices" but will not work. Have read and tried alot, but nothing. Using an old Celeron 900MHz with Windows 98SE. Did many fresh installs from install disk....but nothing. Even tried a diff USB cable (though longer) and diff USB port....but nothing. The comp detects the Zen Micro (as named above) but is unable to find the drivers eventhough when requested I direct the detection to the Install disk for any drivers it may contain. Any knowledge shared would be appreciated.Message Edited by microscan on 02-06-2006 06:40 AM

I tried those before but just for good measure I just now again tried them. Nothing has changed. Still detecting but not recognizing/no driver. I forgot to mention last time that even when I try to open the program "Creative System Information" (by clicking on "Start", "Programs", "Creative") I get "This program has performed an illegal operation and will be shut down." When I click on details of this Ctsi problem window I get this:
CTSI caused an invalid page fault inmodule CTSI.EXE at 067:0042d273.Registers:EAX=0c6804 CS=067 EIP=0042d273 EFLGS=000026EBX=7f832e2 SS=06f ESP=0e6fdd0 EBP=0e6fdd8ECX=00000005 DS=06f ESI=0c68000 FS=d7EDX=00000000 ES=06f EDI=0c67fa0 GS=0000Bytes at CS:EIP:f3 a5 ff 24 95 88 d3 42 00 8b c7 ba 03 00 00 00 Stack dump:0c67fd0 00000000 0e6fe4 0040fac5 0c67f70 0c67fd0 00000044 0040fa3a 0c67fd0 000000c 0c66d0 0e6fe40 0e6fe0 00000002 000000c 0c66d0
anyone have a clue?

Help .. my Zen Micro Media Explorer (MTP) is in chin

When i have installed Zen Micro Media Explorer (MTP) . It turned out to be in chinese .. is there anyway to change it to english ? .. the previous version of Zen Micro Media Explorer is in english version .. yet i cant figure out why Zen Micro Media Explorer (MTP) is in chinese .. please reply asap .. thanks !

draike,
Most likely you had set the regional & language setting in control panel to be in Chinese and that's why your Media Explorer are installed in Chinese. You should uninstall the Media Explorer and make sure that the regional & language setting in control panel are set to English and then proceed to install the Media Explorer application.
JasonMessage Edited by Jason-CL on 06-5-2005 02:42 PM

Zen Micro detection prob

Ok, I've just bought a zen micro (suprise).
Anyway, I installed the software on my pc and reset it. My micro was fully charged and had not been attached to the pc previous to this.
I then attached the micro via usb and windows auto detected it but could not find the right driver.
Also, Zen micro explorer and the other programs will not detect it.
So, I updated all the software on my system with the latest from the website, except the firmware as it will not detect the player to do so.
Any help on this matter would be much appreciated. I would like to be able to listen to my music on my Zen Micro! :-)
Cheers,
Mike

You need to check in the information menu on the Micro and see what firmware version is on that player.
If it is .xx.xx then you need the 4.xx versions of Media Explorer software for the NON Plays For Sure firmware.
If the Micro has a 2.xx.xx firmware on it then you either need to get the .xx version of Media Explorer that is for the 2.xx PLays For Sure firmware OR downgrade the firmware to the .xx.xx version, which does not seem to be an option at this time.
Also look in device manager in windows to see if there is a USB device with a ! on it that refrences Creative or Zen etc.. If there is then make sure the Micro is not plpugged in. Remove the item from the list and then unistall and reinstall the proper version of software based on what firmware the player currently has.
Also if you are using a USB hub or extension cable of any kind try removiing it from the mix and connect the Micro directly to a USB port on the PC with the supplied cable.
Good luck.

MTP Device users that are experiencing Duplicated tracks after transfering playli


All MTP device users,
One of our technical support advisors just left here after discussing a duplicated tracks issue that he has been presented to him on the Zen Vision:M. This has also been discussed here in the forums. We were able to re-create the issue and developed a workaround that should resolve this. I don't always get to interact / develop solutions like this, so I thought you all might be interested before it is available in our knowledgebase.
WHY IS THIS HAPPENING:
MediaSource gives a user multiple methods of transfering content to your portable device.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Transfer through Sync Manager (Good for initial transfer or subsequent updates)</LI>
Transfer as part of a Playlist (User creates a playlist and any file not on the player in a structured manner are transfered)</LI>
Direct Transfer (User selects a track in the library and transfers to a folder on the player / device, more control for those that like it)</LI>
[/list]
The duplicate tracks are being created when a Direct Transfer is used on the initial loading of the device. With this, MediaSource transfers the files directly from the Music Library to whichever folder is selected on the device at the time of the transfer. If the 'Music' folder is selected, then all tracks will be copied directly to the 'Music' folder with no subfolders or structure created.
Following that, if a user creates and transfers a playlist to the portable device, MediaSource will copy the files into a subfolder structure based on Artist / Album and create a second copy of the files in this structure. Subsequent playlists will use this structure and any file within will not be duplicated.
Upon viewing the Albums or tracks on the player, the file now exists in that initial transfer location as well as in the folder structure created. Thus, Duplicated tracks.
HOW DO I FIX THIS:
If you do not have a copy of the tracks on your computer, copy them back from the initial transfer folder. Usually the root of the device or the 'Music' folder. Once safely backed up, delete the individual tracks in the folder leaving any folders already created (Formatting or deleting all from the player is also an option).
Method #.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Select the MTP player in the left MediaSource menu</LI>
Click the 'Sync Manager' Icon.</LI>
Select PC Music Library and My Zen and set the sync direction as appropriate. Click Next.</LI>
Select the Audio checkbox. Click Next.</LI>
Select Start.</LI>
[/list]
Once complete, the tracks will now be stored on the device in a folder structure under 'Music' - 'Artist' - 'Album' - 'Track.xxx' This will give all of your playlists a common / structured location to find and organize your tracks without duplicates. Follow up additions or transfers should be handled using the Sync Manager or a Smart Playlist which includes recently added tracks which can then be transfered to the player.
Method #2.
<OL dir=ltr style="MARGIN-RIGHT: 0px">
Select the PC Music Library in the left MediaSource menu.</LI>
Select All Tracks (Or those that you wish to transfer to your device).</LI>
Right Click, choose 'Add to Playlist'</LI>
Name the playlist 'Initial Transfer'</LI>
Now select 'My Playlists' / 'Initial Transfer' in the left window and your portable device in the right menu.</LI>
Click the Transfer Arrow.</LI>
[/list]
Once complete, the tracks will now be stored on the device in a folder structure under 'Music' - 'Artist' - 'Album' - 'Track.xxx' This will give all of your playlists a common / structured location to find and organize your tracks without duplicates. Follow up additions or transfers should be handled using the Sync Manager or a Smart Playlist which includes recently added tracks which can then be transfered to the player.
Please feel free to post any comments here,
Daniel

slipinator,
You do realize that there are multiple moderators and I do not see every post, correct? This is a user interaction forum and if you have questions that other users cannot answer then it is advised that you contact Technical Support. I am not trying to be a jerk, just don't want to have any false impressions of what this board is here for. I try to answer what I can when I can, but I cannot get to every post.
For your question, the second one is more correct. When you transfer playlists, or use the auto sync, then the tracks are copied and organized. If you simply copy tracks in MediaSource, then it copies them directly where you tell it to.
So with your first question, if you copied tracks and playlists all at once, then you would create duplicates. The tracks would copy where you told them to (root, music, wherever) and then the playlists would copy the tracks again into an organized set of folders under Music when they transfered.
Your second question / statement is the better way to go if you don't want to use the Autosync.
Daniel
Message Edited by Daniel-CL on 04-06-2006 04:24 PM

ZEN Microphoto: firmware, WMP11, "MTP device not recognized" probl

Hi fellow Creative haters,?My story is much like many I have read on the forum. I purchased a ZEN 8GB Microphoto in Nov 2006, its hard dri've?died in Jan 2007 and after much suffering from Creative Support, had the unit replaced, then 2 days ago the new ZEN stopped being seen by my computer. Creative Support blamed WMP, my USB drivers, my USB settings (using regedit!!), firmware (which was the old v.20, even on the "new" unit they sent me in Jan), etc, etc, etc. My unit is back up and running (being seen) with WMP, and here's the steps I did Uninstall WMP and its components (see CS item detail on how to do this)2) Update firmware from v.20 to v.3 (only able to "see" ZEN after WMP uninstall)3) Format ZEN hard dri've. THIS STEP IS MANDATORY!!! Hard dri've must be reformatted after new firmware if you want your ZEN to be "seen" by your computer. This is painful, but in the long run saves a lot of wasted time.4) Reload WMP (and Creative software, if you are a masochist) and then resync all data you erased.5) Generally disregard Creative's suggestions for USB issues (including regedit), unless your issue is specifically related to installing a new USB card, etc. I tried 3 desktops, and none of them could "see" my ZEN; I guarantee it was the ZEN, not 3 desktops' USB settings... WARNING: Next Microsoft update (Vista, WMP2, etc.), will probably require you to do this all over again... MP3 players that look like flash dri'ves do not experience any of these problems, by the way... Good luck,?Karin

I was having the same problem with my Zen Vision:M under Win7 Ultimate 64-bit.
No matter what I tried from deleting the usb root hubs and reinstalling drivers, nothing would get the mtp usb device driver to load.
I found that the mtp usb device driver will load correctly as long as you are plugging the USB cable into a direct port and not running it through a USB hub. At first I thought it might be due to an incorrect USB voltage, but the hub I'm using is a powered Belkin hub. Very strange!
So give that a shot -- run the USB straight to a port out the back of your computer. Don't use a USB hub or ports off your monitor since that is actually a hub as well.
Good luck!http://forums.mycreativefansite.com/...ify_inline.gif

Zen Micro Media Explorer says ' Device not connect

Brand new Zen. windows2000. Installed software from disc. I have the icon at bottom right but Media Explorer says its not connected. **bleep**!! this is a Christmas present and now we can't even use it!! Ive searched the forums but can't find anyone having this problem on win 2000. anyone? thanks

FIRMWARE applies to the device.. right? how can I load firmware if the device isn't recognized? Wouldn't my pc have to detect the player in order to write new firmware to it's?!!
I knew I should have got the Nano. I'll never get this running now in time for Christmas. Thanks alot Creative!! OH and my usb ports are fine.. lots of other devices run fine on them. I've tried both ports. Besides.. the driver shouldn't be outdated should it's I just bought it yesterday. Shouldn't the driver included with the brand new player at least get it running? AAAHHHHHHH!!!!!!!!!!!!!!!!

Zen Micro is detected by Creative MediaSource Organizer or Windows Media Pla

Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!

My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
Launch Windows Media Player and synchronize files </LI>
Take no action</LI>

If choose to launch Windows Media Player it does not detect the portable device
If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.

I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).

When I open the Zen Micro Media Explorer it tells me that the device is not connected. I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.

I should note that the Zen Micro does work properly on another computer in my household.

Can someone please offer suggestions?
Thanks

Strange that WMP doesn't detect it, presumably you have v0? Worth checking the link "problems with connecting using MTP firmware" in the FAQ post and installing the hot fixes.
Also make sure you have the latest software with MTP updates, by downloading and installing the following:
. Creative MediaSource Player/Organizer 3.30.2
2. Creative MediaSource Plugin for PlaysForSure devices
3. Creative Zen Micro Media Explorer Web Update
Before installing connect the player to the PC. Then install 2 and 3 (the player must be connected for to verify you have a Creative product).

Zen Micro is NOT detected by Creative MediaSource Organizer or Windows Media Pla

Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!

My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
Launch Windows Media Player and synchronize files </LI>
Take no action</LI>

If choose to launch Windows Media Player it does not detect the portable device
If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.

I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).

When I open the Zen Micro Media Explorer it tells me that the device is not connected. I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.

I should note that the Zen Micro does work properly on another computer in my household.

Can someone please offer suggestions?
Thanks

Ha ha ha! Sucess at last!
I got it working now!
I was missing a step in the second suggestion (link posted by DM) to edit the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB and add "EVERYONE." Plus I didn't reboot right away! I guess that would help too. Sorry forgot to do that.
THANK YOU! The support on this fourm is wonderful! Glad to see the help is here for Creative products.

Zen Micro MTP not recognized? Solution in he

So, after scouring the forums here and Google in search for a reason why my MTP enabled Zen Micro wasn't being recognized in a fresh WinXP install. Well here's the solution everybody.
Try installing this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;8922
I noticed that the player isn't recognized by drivers from the net or the Zen Micro CD (They're both the same anyways). The reason why is because the Device ID for the Zen Micro with the MTP firmware is different (USB\VID_04E&PID_430\00525530038FF3). If you open up the .inf file used to install this player, the Device ID is not in there.
I had another XP install on another HDD which recognized the Zen Micro and noticed that only a single file was being used for the drivers: wpdusb.sys.A search on Google brought me to the Microsoft KB page. I installed that patch and poof instant recognition.
I also believe this issue could be resolved if you install the latest Windows Media Player 0 available. I had it installed, but somehow that file wasn't installed and the update provided it for me.
I hope this helps somebody~! =)

The only other suggestion to what the problem could be is a a software conflict of the driver and current software on your system that is interferring with the recognizing of your player. I had the same problem happen, and I tried my Micro on three different computers, and the Micro worked, instantly, and my Zen use to work on my computer before an upgrade.
Somewhere in between of any other updates of software on the computer, there must be a conflict. My player will become recognizable once in a blue moon, which also leads to the conclusion of software conflict, or possibly IRQ issue.
Maybe the latest driver just released may fix the issues of eliminating if it doesn't cause any conflicts with other softwares that are on your system for your Micro to be recognized.

Horrible Zen Micro Prob

First of all, I think I had alot to do with this error. After I took my new Zen Micro 6GB White out of the box, I put it in the battery place, and then set it to charge on my PC for like 3.5 hrs. I neglected to install the Zen Micro Explorer before charging it. The player wasn't recognized by Creative MediaSource or Windows. While the player was charging, it did not pulsate and the charging icon did not flicker, and the backlight was on for the whole time, but the LED was off, and the controls did not respond. After charging I turned it on, to see that only battery bar was charged. I listened to some radio and the demo tracks (it has very good audio quality and earphones). I looked at the version in the Information sectuion. It came up as 2.20.05. I then installed the Creative software inside the Installation CD and then updated all the components from the Creative Support site. I downloaded the Firmware update for PlaysForSure because aparently v2 and over are P4S players. I connected the player to the PC, it was recognized as a 20MB (opposed to 6GB) MTP device by WMP but not recognized in Zen Explorer or MediaSource. I also tried to make it I thought it was that the firmware was too old to be recognized, so I did the unthinkable. I got into Recovery Mode for the Zen Micro and then formatted the dri've, then did the Reload Firmware because I thought it would just reinstall the Firmware. It erased the firmware, and everytime I turn it on, a Firmware Error appears. I tried to update the Firmware, but the player doesn't get recognized by the update program Creative gives. When I plug it into the PC it seems to charge, the proper way (with pulsating) and I can use the interface, but its useless because I have a 6GB player with no firmware, so therefore useless.
I want to know how to fix this problem, or is it hopeless?. Can I just use the player on another PC and install a new firmware there? Or do I have to send it back to where I got it from, or to Creative? While you're replying, I'll just be kicking myself.
Oh and here's my system specs:
Intel D865GBF Mobo
P4HT 3GHz Northwood
2x52MB DDR400 Single Channel
ATI RADEON X850XT AGP
SB Audigy 2 ZS OEM
Win XP Pro SP2 (fully updated)
Creative MediaSource 3.30.2 & WMP 0
*btw I used a USB. port because my PC doesn't recognize USB2*

I JUST FIGURED IT OUT. HOORAY!
First of all, I started with a bad firmware of ZM 2.20.05. I did a clean uninstall of all Zen Micro related software and drivers (excluding what Audigy 2 needs). I restarted. Then I uninstalled all the drivers under USB in Device Manager. Then I restarted again. Then I installed the Zen Micro Explorer from the CD. Restart again. Then, during the registration autorun comes up, I plugged in the MP3 to my PC (USB. port). The PC didn't recognize it for a while, then it recognized a MTP. I skipped registration, because it was not able to detect ZM. I went into Device Manager, uninstalled the MTP device (just press Del after selecting it). Then I ran the Firmware Update ..0 (2.2.02 failed for some reason). After it said to insert the MP3, I scanned for hardware changes in Device Manager. Voila! The firmware update recognized it as 2.20.05, and successfully upgraded (well, downgraded) it to the ..0 version. After that it was all pretty simple because I updated all my Zen Micro drivers and Explorer. Remember that if you do get stuck, uninstalling all USB drivers is a good start. Beware that if you do uninstall USB ports, you will temporarily lose control of all your USB devices (including all USB mice and keyboards). WinXP usually does detect it again very soon. If not, then restart. Well now, I have successfully fixed the firmware, successfully put tracks on it, successfully changed the settings of it, and then successfully put the same tracks on it again with my USB2.0 port (it really does make a difference).
This should be made permanent or stickied. I bet lots of people are gonna do what I did, and then attempt to suicide while waiting for Customer Support.
PS: You can use this same method to fix the problem where you connect your MP3 into the PC without installing any drivers (v or v2). Just skip the Update firmware part.Message Edited by rbinc on 0-29-2006 04:29 AM

Problem installing Zen Micro on XP compu

Hi,
I recently had a Firmware Problem on my Zen Micro and I was able to fix it by upgrading the Firmware to version 2.2.02.
After doing that my player works fine, but it won't install on my PC (Windows XP). I have tried installing and re-installing all the stuff that came on the original installation CD as well as downloading tons of stuff from creative.com. My guess is that the drivers or something might not?be compatible with my new firmware...
So my computer does detect the Zen Micro when I connect it and 'Found New Harware Wizard' starts. I choose "Install the software automatically" and click "Next". Then the Wizard searches and finds an MTP device (by the way what does MTP stand for?) and tries to install. Then I get this message:
"Cannot Install this Hardware
There was a problem installing this hardware:
MTP Device
An error occurred during the installation of the device
The specified service does not exist as an installed service."
What is the "specified service"? What's wrong and what should I do?
Oh,?My Zen Micro is shown in Device Manager, but with the yellow exclamation mark symbol.

Thanks for your response.
It seems like I cannot download WMP since the Windows Genuine Validation won't work.. Says that I have a pirate copy of Windows although it definiti'vely is real... I guess I should contact Microsoft... This is getting ridiculous, or annoying at least...
Oh, maybe I should mention that I removed WMP from my computer since I was adviced to do so previously. But it should work with WMP0, right Well, can't reload that either because of the validation problem...
I tried downloading Creative Media Source Player/Organizer 5.0.38, but when trying to install I get the following message:
"Setup is unable to detect a supported product on your system".
Message Edited by Makkari on 04-25-2008 04:25 AM

Zen micro second hand bu

Hello i have never owned a creative mp3 before so the system is new to me i bought a zen micro from a friend but it doesn't have the cover to the battery,software/firmware, or charger its just the mp3 but i wanted to ask what software/firmware do i need to make it work ?And where can i get it's Iam running windows xp home edition on my computer. The player turns on but it goes to a screen that has:
CREATIVE ZEN MICRO V0.0.58
.CLEAN UP
2.FORMAT ALL
3.RELOAD FIRMWARE
4.REBOOT
and that's all it does, i cant get it to get out of that screen my computer doesn't recognize the player and i have it connected with a regular 2.0 USB cable can the battery charge like that? As soon as i unplug the cable the player lasts for a couple seconds and it turns off i have left it connected for a while and it does the same when its connected it has a little battery sign with a lightning bolt through it on the top right hand side what does this mean?
well thanks everyone that reads and i hope some one can help me out please.. TTYL... Thanks again :smileyvery-happy: Agustin Guzman.Message Edited by new2thegame on 05-8-2006 05:03 PM

the player does work with WMP0.
You can choose to install the bundled drivers, and use either the bundled media software (mediasource) or WMP 0. That's the way of working with firmware line .x.
Another option, requiring firmware line 2.x, is to strictly use Win XP + WMP0. Under firmware 2.x, the device becomes a "PlaysForSure" "MTP" device. That means that you don't have to install extra drivers, and that WinXP + WMP0 is your mode of operation.
Also for storing DATA, there are 2 options: either put data in a data folder on the player (which requires the driver or firmware 2). Or you create a "removable disc" area. That is a standard protocol, which makes the "removable disc" appear as a dri've letter on most operating systems. This is more standard (no drivers at all needed), but this "removable disc" is NOT for songs. You can't play songs that are stored in this area, on the disc.
hope that's clear :-) on 2nd thought, it's a bit complicated with the various options...

MTP devices and li

Hi all!
I have a zen touch 20GB and i noticed with disappointment that creative released firmware upgrade for this device only to upgrade it as an MTP device.
Also newer player from creative are MTP compliant, so it's not possible to use them in other os than windows (MTP is developed by microsoft).
I'd like to use my zen in Linux and right now, until i'll upgrade to newer firmware, i can use it through libnjb.
Looking around i noticed that some MTP devices are supported in linux using libgphoto 'cause MTP is designed over PTP. Latest libgphoto (2..99 26/2/2005) readme states that was added support for MTP devices.
'Cause upgrading my zen to MTP firmware it's a one way ticket ride, i'd like to know if anyone here just tested his MTP device with latest libgphoto/gphoto.

djselbeck wrote:
Hello,
the authors of the old libnjb started a new project which is called libmtp. the is also done some work but the new library must be ported to gnomad2. a small example program is ready to detect the MTP Devices and shows serial number. you must only wait a small time longer.
DJSelbeck
Good to know!
Does the new project use code from libgphoto?
edit: what about the new project home? i checked libjnb home but no news is reported about mtp. Also a quick search in google returned no interesting site.Message Edited by darknight74 on 02-09-2006 :6 AM

Zen micro two short questions

Hi all,
two questoins.: Can you use the zen micro with the mtp firmware an a pc without the media player 0?( like a usb-device)
What does mtp stand for?
Thank you

No, you'll need to use Windows Media Player, it doesn't show up as a dri've in that sense.
MTP stands for Media Transfer Protocol, you can read more on it here.
Cat

Zen Micro detected as MTP Device? Is that norm

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