Zen micro doesn' work after firmware upgr

after having upgraded from version .02.03 to version 2.00.2 , the player in not detected by the pc anymore.
the player itself works properly ( the radio , the menu etc) but is completely empty. No way to sync it with the pc , when you connect it to the usb port ,the computer gives an error message : impossible to connect the peripherical

zenskull,
Are you sure the player firmware is registered as 2.00.2? Go into the player setting and check the firmware information. From the info I have, you should not be able to flash to 2.00.2 from .02.05. Hmm....
Jason

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Zen Micro - stopped working after less than a mo

Hi, I purchased a Zen Micro for my daughter's birthday 3 weeks ago. Played fine for a while, she got busy w/ school and let it sit idle for about a week. She charged the battery and now it will only display the Creative logo and nothing else. I can get to the recovery menu, but nothig seems to work there either, it just appears to look up not matter what operation is selected. What is up with this? No where does Creative give an idea how long the clean disk, format, or any other operation in the recovery menu operations should take. Even my PC doesn't recognize that it is connect to the USB port.
My daughter is quite upset that her new Zen mirco stopped working, I'm quite dissappointed with this so far. The Creative faqs were not helpful at all. I hope someone can walk me through the steps to get it working again. I really will be put off if it has to be sent out for repair, I don't want a refurbished unit, this one is like new.
Anybody else have the same problem/ How did you get it working again?
Thanks
Nick L

Well I contacted cutomer service by phone, as suggested. They were much more helpful. Douglas knew right away that the micro hard disc had died just from the discription of the problem. He gave me an RMA and took down my information and sent me on my way. When I check my e-mail the RMA number was waiting with good instructions on how to return it.
What a shame the e-mail tech support was no anywhere near as helpful. They wanted me to down load new drivers and try it on another computer when I knew the USB ports were working OK.
The only gripe I have is they don't have a toll free number and I'm out the shipping and insurance to send it back. This better be the last time it fails.
Bottom line is if you have a Zen Micro that will only display the Creative logo, and Recovery Mode operations do not work at all, just call customer service for an RMA, your hard disc probably died too. I hope this is just a case of a bad bunch of micro disc. I don't want to have to keep doing this.
Nick L

Zen Micro constantly FREEZES during FIRMWARE UPGRADE - totally bricked!

Hey,
It's just like it says. My Zen Micro currently has no firmware besides the recovery OS because I chose "reload firmware."? I try to upgrade to both versions of the Zen Micro firmware (.x and 2.x) and as soon as my computer gets started and the Zen Micro has the little "data exchange" icon on there, the computer and Zen Micro hang. The progress bar gets nowhere and it's the Micro that's frozen, not the computer or the firmware upgrade program (I'm a software engineer, I know if it's the program freezing, and it is NOT).
How in blazes is this happening? How can I stop my Micro from freezing? It's all so confusing!
By the way, stats about the PC used:
OS: Windows XP Sp2
Windows Media Player 0 installed
USB 2.0 ports

I have exactly the same issue. Just tried to run the v.x to v2.x firmware upgrade and its been in recovery mode ever since. I tried to run the clean up / format / reload firmware option but it didn't work it just keeps coming back to the recovery mode. Anyone know how to fix this ? I was due to be getting on a 20 hour flight with this one as my company in half a days time so anyone with any good suggestions feel free to tell me ASAP!
ThanksSteve

No access to Zen Micro after firmware upgr

Can someone help me please? I've received my Zen Micro today and thought it would be a good idea to upgrade the firmware right at the start of using the player. I've installed 2.20.05 and the player appears as "Windows Portable Device" on my Windows XP machine.
Unfortunately I do not have access to the player. Neither directly in the explorer nor with Creative software!
What am I doing wrong?
Can I get rid of this firmware and downgrade to an older one?

I have the same problem, didn't find out how to solve the problem yet. but the player just don't work anymore on MY pc, if i try it on another pc, everything works fine. i reinstalled my windows and it still doesn't work at my pc. what can i do? is there an incompatibility with some hardware devices?
i forgot to say that u can't get rid off that new firmware on ur pc because it wouldn't recognize it. i could only do it on that other machine, but there has to be installed the zen media source. didn't tried it out because i like the way u can organize ur music over the windows explorer. i hope there will be a fix for that problem out soon.
did u already write an e-mail to the support?Message Edited by Audioslave on 0-09-2005 05:3 AM

Zen Micro not recognized by Creative software after firmware upgr

I had really old firmware, so I upgraded it to the latest version (2.2.02). Immediately after doing so, I noticed my Micro appears in Windows and is recognized by Windows Media Player (I'm using v0, not the new beta).
But it's not recognized by the Zen Micro Media Explorer or by the Creative MediaSource Organizer, which I was hoping to use to reconstruct my playlists easily. Explorer claims the player is not connected.
Upgrading my drivers (to .30.03) and Creative software (to 3.30.2) did not fix the problem.
Any suggestions? Thanks.

rs93,
You need to install the MTP plugin for MediaSource and also update your copy of the Zen Micro Media Explorer to a version that support the new firmware. All the above can be downloaded from the website.
Jason

My Zen Micro doesn't work

I'm really upset with my new Zen Micro. I've just bought a week and it doesn't work anymore. I was listening a song and it just stop to work. I've take off the battery and put it again. Now, my player get started but it remains only with the logo and doesn't reply any command, even when I start in the Recovery Window.
Note: When I plug the USB cable on the player, my computer didn't identified it.
<I need a hand now!
Thanx

As per the FAQ, if the player won't startup in rescue mode, or the functions in rescue mode won't work, the player is unfortunately faulty. You need to return it where you bought it, or contact Creative Support.

Zen V PLus 4gb inoperative after Firmware upgr

I upgraded the Zen V Plus 4gb to Firmware version .32.0 for Windows Vista 32 bit. After powering down, the player will not power up. The screen remains dark and it is not recognized in Windows Explorer or in the ZEN V Series Media Explorer. Using the reset button and recovery tool has no effect. Holding play while powering up has no effect. Trying to power up or connecting to the computer illuninates the play/pause and options buttons solid blue. Battery status is 80-90% charged. In Device Manager it is displayed as Player Recovery Device Class. Player is approx. six weeks old. Does anyone have any suggestions that would help revi've this player ?

I have that same problem, even without upgrade firmware, with my brand new player.
(zen v plus 2gb & win xp pro, sp2, wmp)
I found this only:
http://forums.creative.com/creativel...ssage.id=65582

Zen Micro not working, frozen when reboot

I recently purchased a zen micro 5g. For some strange reason my player froze I attempted to shut it off, it did not do it. So I removed the battery put it back in, the creative screen illuminated and was stuck there and makes a weird noise that is soft and can only be heard when I put my ear up to the battery when , I could still not shut it off w/out removing the battery. I did the recovery mode and each option I choose it gets stuck on. So I tried to download a firmware, followed the instructions?and all went well and I connected my device to my computer and it did not recognize it, the creative mediasource doesn't recognize it nor does my computer. But I know the cable works because I can connect it to the player and remove the battery and the screen stays on. This is very frustrating because I bought this recently after losing a Samsung. If no one here has a solution than can someone suggest how to return the product for repair or replacement sich I bought this about 3 weeks ago and it is still under warrentyMessage Edited by nub88 on 07-23-20070:53 PM

Did you download the right plugin for MediaSource? What firmware version are you using?
If you're using the v.xx PDE firmware, make sure you have downloaded and installed the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource
4. Creative Zen Micro Media Explorer Web Update
Install , then connect the player to the PC. Then install 2, 3 and 4 (the player must be connected for 2 to verify you have a Creative product).

Problem:ZEN Micro-no connection after update from v1 to v2 firmw

description:
my system: win XP, SP2; ZEN Micro firmware: version 2.2.02
i tried to update the firmware (because of the battery problem) on my pc (described above) - firmware update wasn?t possible (some flash program error). because of that i updated the Zen on my Notebook (XP, SP2).
the update worked out without any problems - i was able to restore/re-sync my songs with WMP on the notebook.
BUT: when i plugged the ZEN back on my PC - it wasn't detected anymore. from this point on i tried several driver installations, de-installed all creative software, installed it again - everything without any effect, i did read all recent post about alike issues and tried all given help-solutions -> without success.
SO what can i do now?
thx to all

joemck wrote:The new firmware doesn't require ANY Creative software to be installed on the computer. In fact, the ond Creative drivers might interfere with the player being detected.
I doubt it will interfere.
freeskier8 wrote:hi!thx for your answer BUT: i?ve now de-installed anything that has creative in it'ss name.after restarting the pc and than plugging on the ZEN - it says: new hardwear found "creative ZEN.." but then a window opens with an "assistant to search for new hardwear" - it trys to find new software...but it does not find any and the player stays non-detected.thx
The drivers are provided by Windows Media Player 0, and located in the C:\WINDOWS\INF folder. Try pointing the device there to see if it picks up on the drivers. Also have a look here in the Zen FAQ at Nomadness.net for more advice on troubleshooting MTP connections.

Zen Micro - Player not connected - Firmware problem - no FAQ hel

Hi!
My Zen Micro made problems by turning on but anyway it started sometimes to the mainmenu where I could hear music. So I wanted to upgrade the firmware. By copying new firmware in the past there were no problems. For sure I cleaned the Micro up. I formatted it and wanted to upgrade the firmware...
Now it starts with the screen "firmware problem" to the recovery menu and my firmare is now "v0.0.65". When I cable it to the PC via USB it gets found as a portabel device with the correct name "Creative Zen Micro". And the screen turns from the recovery mode to the screen when the Zen Micro is connected to the PC. So there is the paper in the middle with two arrows around. And on the top the caption is again "recovery mode". When I touch the up and down touchscreen the paper and the arrows disappear, but the caption remains.
But by starting the firmare there is the message that the player was not found. And WMP can't find it with the synchronization mode...and so on. Nothing can find it except the working place. When opening the "Creative Zen Micro" menu ich see "Storage Media" with 20MB. I can format it but nothing changes.
When I'm watching the specifications of the "Creative Zen Micro" the firmare version is "2.2.02_0.00.65".
I reinstalled all creative software (including the registry entrys !) and rolled back WMP.
But nothing goes right. Every FAQ which I followed doesn't repair my Zen Micro
I also used a laptop and this didn't help too.
I invested the hole day the day before yesterday, but I stuck.
I hope somebody can help me.

-Windows Media Player COMPLETELY uninstalled
-in Device Manager ALL USB-Controllers uninstalled (don't worry about non-controlling your mouse or keyboard -> will install themselves after uninstalling or after restart)
-restart
-and TSCHAKAAA...Player was found and firmware could be installed (i installed for the first time again the 2.2 version. message was "installation failing" but it worked...anyway i reinstalled version . and the message was 'yeah. it works')
-Player works!
I hope this report can help some people.

Zen Micro wont work at all plz help, or im gonna return

When i charged my zen micro, i turned it on, and then it displays the title screen: Creative
Then it just stays there, how long is it supposed to take to load?Message Edited by Kyler on 07-3-2005 05:08 AM

I bought a Black 5GB Micro and after about 3 Weeks it froze. After I rebooted it (removing and reinserting teh battery) it stayed stuck on the Creative logo. Going into rescue mode (holding the power button to the left, taking out the battery, reinserting it and then letting go of the power switch) was useless because it would just freeze when i tried n e of the options. I took it back to the store and they gave me a new one, it's been working great ever since.
So, Short Answer: If rescue mode doesn't work just take it in, it's pooched.

Zen: Micro....Firmware Problem, Stuck in Recovery m

I got my Zen Micro in September and I have never had a problem with it until now. I connected it to my computer to charge up this morning since the battery was running low. Then this afternoon when I got home, I turned it on and it quickly flashed a screen saying "Firmware Problem" and then it goes straight to Recovery Mode. It will not exit Recovery Mode. I have tried redoing the Firmware, but it will not allow me to.
This is the first problem I have had with the player and I have never done anything with it except upload music and play music....no trying to download new applications or software, etc. It has even been quite a while since I have put any new/took any old music off the player.
Has any one else had this problem? Can someone offer some advice? Also...would this problem qualify under the warranty for the player?Thanks!

[size="6">It Works
!!! Thanks so much for your assistance. After reading all the replies and related messages I finally gave up everything and did a search for everything that had to do with Zen Xtra and deleted it.....deleted it from Windows Device Manager, Windows Media Player, Real Player, Audible Manager, all files that had "Zen" in it....gone. I emptied my recycle bin, unpluged the player, rebooted my computer, let Windows find a driver for a "portable device" (I had already rolled Windows Media Player AND the WMP Runtime to version 0 prior to posting to the forum), downloaded the most current driver and firmware for the Zen Xtra, installed them and it works!?The really sad thing is, all this time (and yes, my time is worth something), aggrivation and stress could have been avoided had Creative seen fit to make one little note on their web site where the download is. All they would have to do is put a note in the description that you *must* have Windows Media Player version 0, that it will not work with version . I'm really disappointed in the Creative support...that really sucks. But I really do want to thank you for your assistance. You saved me from denting my wall with this thing and saved me from having to replace it. Thanks,Trax

Zen Micro not working, neither Recovery M

Hi people,
I had been having problems with my player for more than a year and I left it over. Now i'm trying to make it work
First of all, the player gets stuck in its white screen.
Then, when I go recovery mode, I can't choose any option, and lately it's has been loosing bright also
When I try to connect it to the PC, it's recognized as a Generic usb device, but with malfunctions
The strange thing is that, after trying many many times, I had been able to choose "format" in the RM, but then it was 'formatting' more than any day without any new. Player was not full, neither dropped.
BTW, It's very difficult for me to send it back to Creative since I'm from Argentina. I bought it in Chicago maybe 3 years ago, and it didn't worked more than 6 months
If it's useful, I'm able to read that the FW is v.0.0.58
I'm looking forward to have a solution soon
Regards, zAnteeh

Did you download the right plugin for MediaSource? What firmware version are you using?
If you're using the v.xx PDE firmware, make sure you have downloaded and installed the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource
4. Creative Zen Micro Media Explorer Web Update
Install , then connect the player to the PC. Then install 2, 3 and 4 (the player must be connected for 2 to verify you have a Creative product).

Why my Zen micro doesn't wo

I have one question.
When I want put in my zen micro, he doesn't react.
I suppose, that LOCK/On switcher is spoilt.
I can't put in Recovery Mode - as I wrote, I can't put in.
I am sure that electronics works well, because when I connect him with computer he works well (anything - transfering files and playing music).
Could someone help me?
Please.
Wojtek

For the record, I too have a Zen Micro 5GB where the switch no longer powers it on and off. Have to kick it into action with the USB cable and leave it to shut down on idle. The lock side of the switch still works. The switch "feel" has not changed.
The unit was first used in early December 2005 and died in less than three months. During that time it had very little use - power cycled less than 50 times, I'd guess.
Replacing it is complicated because it was a competition prize. "Easy come, easy go".
Pity - it was more useful to this 'silver surfer" than I thought it would be. Must try switch cleaner and then the can opener technique.

Zen Micro 1.11.01 firmware prob

I updated the firmware on my Zen Micro from .02 to ..0 the other day, and since the upgrade, I have actually been getting MORE battery drain when the player is not in use. And when I say more battery drain, I mean it is full one day, then less than 2 days later, the batter is so dead that the player won't turn on. In fact, my player was plugged in to my computer last night to charge, and the battery actually drained down to about a bar from full charge overnight. My player isn't that old.... less than 6 months, it isn't subjected to any harsh conditions (it usually just sits in my dorm room), and I always charge through my computer, so it isn't the problem with the wall charger.
PLEASE HELP!

Yes it will delete all of your music on your player. It's basically formatting your player, but it deletes the FW on your player, and this is why you are going to have to connect it to your computer right after you select that option.

Zen micro doesn' work after firmware upgr

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