Zen Micro Driver Problem

Hey guys,
I have a 6GB Zen Micro and I'm able to view it in My Computer. I can manually drag-and-drop music files onto the device through "My Computer" but I am unable to copy my music onto my computer.
I've tried installing all drivers for my device to no avail. I've heard that there's a problem with Windows Media and that you have to rollback to 0, but I'm using RealPlayer.
I'm using these drivers:
Creative ZEN and Jukebox Driver 2.0.00 (.86 MB)
Creative Zen and Jukebox Driver Upgrade version .30.03 (.3 MB)
Am I doing something wrong?
Thanks,
Tom

If you are running Windows 98 SE . . .
Windows 98 SE does not recognize the Zen Micro until its Windows 98 SE
drivers and firmware are installed and that has to be done on a machine running
XP (or one of the other newer operation systems.)
Once I enstalled its Windows 98 SE drivers and firmware via a machine running
XP, my machine - running Windows 98SE - had no problems recognizing it or its
software.
PS.
If you download upgrades from Creative's site make sure that you are
downloading programs that are for Windows 98 SE (there is an operating
system field - make sure it says Windows 98 SE.) Those drivers and firmare
will need XP for installation but will be recognized by a machine running
Windows 98 SE after they are installed. There is no need for XP with the
application software - they will install on Windows 98 SE without problems.
`
`
`Message Edited by tmp on 02-03-2006 05:0 PM

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Creative Zen Micro: Driver problems and mo

Hello, hope somebody can help me out a bit here.
My Creative Zen Micro seems to have stumbled rather severely. I get a firmware error and the recovery menu. I've tried the Clean Up tool, Formatting it, and reloading the firmware doesn't work at all, as the Zen won't connect properly on my Win2k box (probably due to the lack of support for it on Win2k).
It does connect (sort of) in Windows Media Player, which is where I transferred most of my music to begin with, though now it displays nothing in the contents of the Zens harddisk (obviously this was before I formatted my Zen).
So I tried installing the drivers on my new computer which runs Windows XP SP2. The drivers install, but Windows doesn't seem to care. When I plug in the Zen I get a "Found New Hardware" message, however it can't seem to locate the drivers I just installed.
I think I might be able to get things going right if only the drivers would work on WinXP. Or it might just be that the Zen is totally borked. I'm unsure.
Any thoughts?

Really hate to bump my own thread.. but.. anyone have any ideas what to do?

Windows Vista vs Zen Micro: Software Problems

Hey guys,
Looking for a little help and this seems to be the right place to get, lots of helpful people!I have a 3 year old Zen Micro, 4/5Gb I think and it worked fine with my old Dell laptop which ran XP, I used to drag and drop mpg files easily with the bundled software, all was well. Back in January the Dell laptop reached the end of it's life and I layed my hands on a new Sony Vaio laptop, running the all singing, all dancing brand new shiney Windows Vista. For whatever reason, I had no need for the MP3 player for most of this this summer and now I've come to need it again and it obviously needs updating (all my music is 6 months out of date) and it seems I've lost the original software disc, bummer. So I downloaded the ZenCast Organiser & Sync software off the Creative site as it said it ran withVista and plug in the Micro and .........nothing.
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MiniMan64 wrote:
ow stupid is this though! Why aren't Creative releasing any updates to allow older players to work on new machines?!
Well they are releasing updates, the trouble is you need the old OS to apply them. I suspect there's technical reasons for updates not working on newer OS's. After all Creative couldn't anticipate Vista problems when making older devices (Vista wouldn't have been on hand to test at the time).
BTW Firmware upgrades can be found here (UK version)
or here. (US)
Gift.

ZEN MICRO detection problems / recognition problems 9

For the life of me I can't figure this out. My brother bought a Zen micro a few days ago and we tried to install it but the comp WILL detect the ZM but will not/can not find a driver. Thus "?!Creative Zen Micro" appears in the Device manager under "? Other Devices" but will not work. Have read and tried alot, but nothing. Using an old Celeron 900MHz with Windows 98SE. Did many fresh installs from install disk....but nothing. Even tried a diff USB cable (though longer) and diff USB port....but nothing. The comp detects the Zen Micro (as named above) but is unable to find the drivers eventhough when requested I direct the detection to the Install disk for any drivers it may contain. Any knowledge shared would be appreciated.Message Edited by microscan on 02-06-2006 06:40 AM

I tried those before but just for good measure I just now again tried them. Nothing has changed. Still detecting but not recognizing/no driver. I forgot to mention last time that even when I try to open the program "Creative System Information" (by clicking on "Start", "Programs", "Creative") I get "This program has performed an illegal operation and will be shut down." When I click on details of this Ctsi problem window I get this:
CTSI caused an invalid page fault inmodule CTSI.EXE at 067:0042d273.Registers:EAX=0c6804 CS=067 EIP=0042d273 EFLGS=000026EBX=7f832e2 SS=06f ESP=0e6fdd0 EBP=0e6fdd8ECX=00000005 DS=06f ESI=0c68000 FS=d7EDX=00000000 ES=06f EDI=0c67fa0 GS=0000Bytes at CS:EIP:f3 a5 ff 24 95 88 d3 42 00 8b c7 ba 03 00 00 00 Stack dump:0c67fd0 00000000 0e6fe4 0040fac5 0c67f70 0c67fd0 00000044 0040fa3a 0c67fd0 000000c 0c66d0 0e6fe40 0e6fe0 00000002 000000c 0c66d0
anyone have a clue?

Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

Zen Micro Firmware problems ***FIXED

Like many of you I had the problem of updating my firmware, only to have it fail and then read "Firmware error" when you try to restart the device. The end result is what appears to be a dead Zen Micro and the PC cannot recoginze it. Well with the help of SSR I finally fixed the problem.
** Please note I am using Windows XP Pro with Service Pack 2 installed
"Firmware error"
The way to fix it is simple. Download and reinstall Windows Media Player 0. I already had it installed, but I reinstalled it anyway. Then go into your Device Manager and right click on your !Creative Zen Mirco and update the drivers. The system will now find the new drivers (MTP?MPT?) and you have connectivity with your Zen again.
Now you'll want to rollback the firmware to .0. You can try to do 2.2 but it will fail every time because the device thinks you already have it, and overriding it will result in "firmware update failed".
Once you have .0 installed again, you can then update the firmware to 2.2.
After it is installed, take out the battery and boot into recovery mode. Choose REBOOT as your option and nothing else. This will rebuild the file library and complete your firmware upgrade.
Now you have a Zen Micro 2.2 that your COMPUTER will detect but your software will not. That said, you need to go to the download section and download the following software.
Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
Creative MediaSource Player/Organizer 3.30.2
Creative Zen Micro Media Explorer Web Update
Creative MediaSource Plugin for PlaysForSure devices (version .00.8)
I reccomend installing then each one at a time, then rebooting as the system says and moving on to the next one.
When you are all finished, plug in your Zen Micro and it should be working. Let me know if you have any other questions.
Message Edited by eazysct on 2-3-2005 07:50 AM
Message Edited by eazysct on 2-3-2005 08:27 AM

dennis75 wrote:
Hi,
I also have the problem with the recognition of my zen micro by my PC.
It started when I tried to update to firmware version 2.2.02.
During the update-procedure... it would not go any further, so after half an hour of waiting I clicked on close.
Since then My pc does not recognize my zen!!
When I look at my info in the zen it says it has 2.2.02 installed.
I have tried the following already:
) Install firmware ..0 -> Did not work because it says: please attach zen.
2) ReInstall MediaPlayer 0 -> Did not work... still: "no machine attached".
3) Go to device manager and update driver -> Here it can see the zen and i updated the driver, but still..when I try to update the firmware back to ..0 it says: please attach zen.
PLEASE HELP!!!
Best regards,
Dennis
Just to eliminate one possibility: do you have Windows XP with Service Pack or 2 and Windows Media Player 0 installed on your computer? The reason I ask is that Version 2.x firmware will not work with other versions of Windows or WMP.

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen Micro USB Problem - Have tried most solutions, none wor

Alright, I recently recieved a Zen Micro and I am having problems already. I charged the battery, installed the software, but the device could not be recognized in any programs. I am running Windows 98SE. The computer itself can read the device, because when I plug it into both my computer and my roommates computer it says that it has found a new device. But it says that there are no drivers installed, even when I install them.
One help page suggested I go into Recovery Mode, which I did, and to reset everything. Now I can't even reboot the firmware onto the device. When I turn on the Micro, it is still in Recovery Mode.
Aaaaaah, I'm going insane. I've searched and searched and tried so many different things. Any help is greatly appreciate.
Kris

What you may have chosen in recovery mode is "reload OS" which will delete the firmware from the device, and cause the player to always restart in recovery mode.
The first problem to solve is the connection, so download the latest drivers from Creative (Creative Zen and Jukebox Driver Upgrade version .30.03). I guess there's a possiblity the player shipped with the v2 firmware, which will only work on Windows XP. It's going to be hard to check though as you erase the firmware that was on there, but it can still cause issue.
Try the driver download first, connect the player (while in recovery mode) and see if it's detected. If this doesn't work then check Device Manager and see if the player is listed and what problem there is with it.

Zen Micro Install Problems -- H

Hello All,
I just got my Zen Micro yesterday and I've been up all night trying to get the thing working so please bear with me.
The problem that I'm having is I install the software from the CD it says that installation is complete but every time I connect the Micro to the computer the found new hardware icon comes up but then the found new hardware wizard runs and wants me to install the software again. I've read hundreds of post regarding this problem and have tried a lot of the suggestions given but still no luck. I've uninstalled and reinstalled the software more times than I can remember right now also with no luck.
Key Points
Firmware version is .02.05
When I connect the Micro there is no docking screen it goes straight to now playing.
It does show up in device manager and when I double click on it the following is displayed:
This device is not configured correctly. (Code )
To reinstall the drivers for this device, click Reinstall Driver
I click on reinstalled driver and again the found new hardware wizard starts I tell I'll fine the driver myself but when I look in the creative folder there is nothing there. I click on the driver tab and it tells me
Driver Provider - Unkonwn
Driver Date - Unavaliable
Driver Version - Not Avaliable
Digital Signer - Not digitally Signed
I click on the details tab and get the following which I have no idea what it means.
USB\VID_04E&PID_4E\00525503908B
I've tried running both WMP 0 and Zen Media explorer and both tell me there is no device connected.
Whew I'm pooped
My only option at this point is to take it back to Circuit City and get another one but I'm affriad the same thing might happen.
Any help would be greatly apreciated.
Thanks.

Hi! Returning it isn't the solution you are right.
First you might want to clean the disk and reboot it. You do that by shutting it off. Take off the battery back slide the battery out then put it back in and hold the on button on for a few seconds and a
reboot screen will come one. has a clean disk, reboot. I would do that first.
If you want to use a download service for music other than napster you need to upgrade your
firmware. I wanted it for real rhapsody so chose the play for sure download. Had a little trouble
getting it to recognize the machine but it did.
You also need to check the device manager. Right click My Computer, left click properties, check
device manager to make sure the Micro is in the USB bus ports with no problem.
If there is a problem you might click on it and make sure the device is enabled.
I love mine now that i've gone through the installation hassles. Great sound easy to use.
Just not easy to get started.

Creative Zen Micro 6GB/Problems with Power Switch and Firmw

The power switch on my Zen Micro has died. I can't turn it on or off unless I 'jump start' it from a USB cable and leave it alone to go into idle shutdown. I've had this player just three weeks and this is happened and frankly I'm disgusted. But wait, my story get's worse:
So before sending it back to Creative I thought that I should at least exhaust every possible cure. First on my list? A Firmware upgrade to v2.22.05. I downloaded the program and set about installing the new firmware but halfway through the process it hung and I had to end it prematurely. Now what I had was a ZM that apparently had v2.22.05 but was not being recognised at all by my computer. Media Explorer wasn't picking up on it and neither was WMP although strangely when I connect the device it's there in the Device Manager...
So, check back with the website and it said to download an update for Mediasource and that should solve the problem. Downloaded the patch but then realised that I hadn't installed Mediasource on my computer (can't remember why I didn't though). Went back to the downloads page and downloaded Mediasource. Tried to install it but I can't. The reason? because my computer isn't detecting the ZM and I can't install it until it recognises that it's there.
As a last resort I thought that I would try to use 'Rescue Mode'. Seemed simple enough, remove the battery and hold down the power switch. Then put the battery back in and wait for the rescue screen to come up. Seems easy enough. Oh wait, I don't have a working power switch.
What I do have though, is a small piece of plastic and metal that I can't turn on, can't turn off, can't put any songs on, can't listen to, can't fix and can't be bothered with. I have a ?60 paperweight.
Anyone at all have any idea what I should do? I just want to put it all in a box and send it back to Amazon with a request for a full refund or a threat to take them to the Small Claims Court.

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Zen Micro installation problem - file "data2.cab" neede

Hey
Trying to install my Zen micro software when it says, " Please insert dist that contains the file data2.cab"
I have the installation CD so why is file not on it'sDan

It might be a problem with the CD, but it sounds an odd error to get.
You can of course download the latest drivers and software from the download page for your player, so this is probably the best workaround as well as getting the latest software.

Zen Micro Headphone Problem: How long does it ta

Hi all,I took my Zen Micro Unit (purchased March 2005) back to the place of purchase today, so that it could be submitted for service to correct the Headphone Jack problem. I was wondering how long it will take now before the unit is either repaired or replaced, as I am already suffering from withdrawal symptoms... I'm missing my music ? Please, anyone who has had this service performed by Creative, let me know:
a) whether the unit can be repaired or is just replaced, </LI>
b) if the unit is to be replaced can I be assured that the problem won't occur again</LI>
c) how long will it take to receive some kind of notification from Creative?</LI>
Cheers,Brett

how long will it take to receive some kind of notification from Creative?
Since you took it back to the store for the repair, you should contact the store for the updates info. I don't think creative will contact you regarding the repair.Reason, simple. Cos it's the store(directly) that return the player to them and not you. and not creative since they won't know who send those player back except it's from the store.
if the unit is to be replaced can I be assured that the problem won't occur again
No one in the world can assure you this cos there's no 00% unbreakable products
whether the unit can be repaired or is just replaced,
Most likely replaced and not repair according to the majority of the post here.

Zen Micro Firmware Problem.. HE

hi.
i just baugth recently the Creative Zen Micro 6G, about 2-3 monthes ago.
two weeks ago the battery started making problems it wouldn't relode it self with any posible USB.
after i tried again and again it suddenlly workd, but the device said "Firmware Problam" and it went straigth to "Recovery Mode" which has the next options:
. Clean up
2. Format All
3. Relode Firmware
4. Reboot
i tried them all but nothing is making it relode the firmware even when the device is connected to the comp.
it's like it's destroid and i cand install the drivers.
can someone help?!

To reload the firmware follow the advice here in the Zen FAQ at Nomadness.net.

Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro Driver Problem

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