Zen Micro earphone jack problem AGA

as you see above.
i have already ask for waaranty exchange once and the shaky earphone jack happens AGAIN.
Oh great i have gotta go exchange AGAIN or is tere another solution?

Don't tell me you tried to shake it again just to see if it was sturdy. I doubt creative does anything to repair it. And if they do, it's not like they'll solder it better and add some epoxy to provide a better seal.

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Creative zen micro earphone jack problem. does it still ex

ok im thinking of getting one also but does the newer version have the earphone jack problem still?

conor48: There have been emails copied and pasted from purported Creative employees saying that it was fixed in later revisions, but Creative Support have neither confirmed nor denied this officially on the forum.

Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

The Zen Micro Headphone Jack Problem Thr

First of all please don't post comments only and only post if you have a problem. Treat this thread like the "Experience with your Creative Player." I want to see how far this thread can go and to see if this is a big problem. Please be respectful and honest about this issue. This is only for the Zen Micro right now since it's the one player that most of users here have issues with. Who knows that someday Creative might look into this or to really see if there really is a problem or not.
If you have friends or anyone else you know who owns a Zen Micro and has this problem, tell them to join the forums and post here, try not to post for them unless they are part of your family. Like if you were trying to do this for your son or daughter.
If you own more than one Zen Micro and that they have the same problem, try to list them seperately. If you just got your player fixed or RMA'ed, made a post here in the past, then all of sudden it breaks again. Please post again with the same format. I want to make sure that each post is for one Zen Micro. Though the moderators are the only exceptions to this.
If any of you think that this thread needs to be edited in any way, please send me a Private Message so I can make the changes.
The format
) Capacity
2) New, Used, Refurbished, Replacement? And where?
3) How long you owned the player?
4) Explain exactly what happened when the problem occured?
5) Did you fix or solve the problem? If not, say so. If yes did you RMA by warranty? Fix it yourself?
6) If you did get a replacement from Creative, is this your second player? Third? Fourth? Fifth?
7) Your own comments/opinions to the whole issue and anything else you want to add. Like RMA service was bad or it was great.
This is my example and only an example.
) 5GB
2) Bought New at Buy.com
3) Since March '05 or about 0 months
4) I was just listening to some music then all of a sudden, the right side of my headphones just had no sound coming out. I tried other headphones and it had the same issue. This happened at around November of '05.5) Yes. Got an RMA from Creative. Took about two weeks and I ended up getting a replacement. Cost me $25 not including shipping
6) Happened on my first player. The replacement will be my second one.7) I think Creative did an awesome job in taking in my player even though I couldn't prove that my warranty was valid. Customer service was excellent. Thanks Creative!

) 5 gig
2) New from www.ecost.com
3) I got it for Christmas
4) Eventually the sound started to get kinda messed up, and only come out of one ear. i was able to fix it by moving the plug, but that only worked for a week or so.
5) I RMAed the player, although I still have not gotten a replacement, Creative recieved my player 7 days ago.
6) No replacement recieved as of now
7) I think Creative needs to address this problem not just by having people RMA their players, but rather by changing the way the micro is designed. I am also disappointed by the whole RMA process. The status page is rarely updated, my RMA has taken 2 days longer than it should have, and there is a lack of information as to whom I need to contact about this. I'm a big fan of Creative's mp3 players, but this may be my last purchase from them. their costumer service is really lacking it seems. If my replacement Micro (if I ever get it) breaks, I most likely will try another brand.

Zen micro headphone jack fix for fr

i read somewhere in the forums that Creative can fix the headphone jack problem for free?
Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

Zen micro headphone jack cheap

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem.

You could easily take it out with a pin or using another staple to catch the bottom of it. It really doesn' go in very far. Certainly would take it out if if can't fix the problem before sending it in. Its amazing that the staple diameter is exactly the size needed to keep the microphone jack tight in the case.

Zen micro headphone jack quick free

I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem

:smileyvery-happy:That's pretty smart.

Zen Micro headphone jack loosened resulting in poor earphone connect

I have had the 5g zen micro for 9 months now and love it. My battery play time has been tremendous, I migrated to the window media player and managing my music cannot be easier, I bought some high end earphones and the sound has been off the charts. But, recently, the headphone connection became loose and now my sound goes in and out, from right to left, sometimes muted or muffled...unless I hold the jack in place. It's become impossible to enjoy my music now.
I have sent a note to Creative customer service how I can get this fixed ASAP, as I don't want to be without my mp3 for an extended period of time. Has anyone had to deal with Creative on this? Do you have any suggestions?
I just bought another zen micro for a family member and now worried this may happen to them. I have not heard this problems from any of my friends that use the IPOD

Sounds like the common headphone jack problem. You need to contact support. iPods have the problem also, as do most (if not all) players. Whether the incidence is the same, who knows!

Zen Micro - two more problems...... oye

So last week I received my replacement Zen Micro (the headphone jack was faulty in the old one..... etc etc).
Since the new one arri'ved, I've had two problems:
)There is a constant ringing coming out of the player when it is switched on, like a buzzing noise.....
2)Today while flicking to a track, it crashed like a computer. The screen froze and I couldn't do anything with it, had to remove the battery.
Anyone have any clues wat I should do? Besides going back 4 months and buying an iRi'ver instead.....

I have had it alright with my player after I used clean up and reloaded the firmware, But last night, just got in, Took my player out of my pocket to turn it off. Switched the power button from hold to turn it off. But when I moved the button the player still said it was locked. I moved the button back to locked, and then back again, but still nothing. Once again I had to remove the battery.
Creative make the removable battery a selling point, but in fact its the only way to turn the bloody thing off sometimes. And the only reason I don't send it back is because I will never get a replacement by the time I go on holiday. But once again it seems fine, but I'm just waiting for the next crappy thing to happen.
oh, and I left it on pause today in my pocket, (only for a minute) then when I pressed play on my remote nothing happened. So I checked the player to find that top half of the screen was black and the bottom was white. And guess how you fix it's ....... that's right you have to take the battery out. Its random stuff like this I put I with day to day which I don't think I shouldn't be doing. I know everything has a bug or to in it, but this just getting out of hand. I don't like to go on, and At the start when I go my player I was fine, and I was happy with it. But now only after a week or two, its turned in to a player from hell. Once I'm back in the UK I might have to send it back. The thing is driving me mad.
I don't know, I just feel let down

Zen Micro headphone jack horror stories, truth or scar

I've been looking for an Mp3 player for over 4 months(since January), and I have looked through many Micro-Hard Dri've and Flash Memory players, including: Dell Pocket DJ, iPod Mini, Rio Carbon, Creative Zen Micro, iPod Shuffle, Creative MuVo Micro N200, and Creative MuVo TX FM. I'm glad to say that I decided on the Zen Micro. I've had it for 4 days now(including today), and so far, it is working great, better than I had hoped. Everything is nice about it; the only that scares me is the problem that many people have with the Zen Micro, the headphone jack problem. I've heard numerous reports of people with a Zen Micro who complain that after about 2-5 months of usage, the headphone jack will break, and little or NO sound will come out of it. And they say that this is a problem that is meant to happen with all Zen Micros. Hmmm is this true? I hope this doesn't happen to me. Do you think that upgrading the firmware will help fix the problem(btw, I still use ..03....or something like that, I haven't updated it)?

thug_outlaw69 wrote:
Just don't use a straight angle headphone plug like the ones that came with the Zen Micro. Use one with a 90 degree angle.
That doesn't make any difference, reportedly... just prolonges the problem so it doesn't break until the warranty's over....

ZEN MICRO HEADPHONE JACK FAILURE N

I recieved my Zen mirco (black) in December on Christmas Eve. It was one of those limited edition extra battery ones. I noticed too that the sound was cutting out, but then I thought for a moment. I remembered that i heard this before on a cd player. It was not the jack, but the headphones included. So instead of using the white ones that were included, I used a new pair of Sony "in- ear phones", the sport model actually with a gold plated jack insert. I never had the problem again. I would say my guess is the majority of the "headphone jack problems" were really the earbuds themselves. In all actuality, The wiggling I exprienced was also fron the earbuds, not the micro. If you are having this problem I recommend buying the phones I bought, after all they were only $20 or so.Message Edited by Kero35 on 02-23-2005 0:02 AM

Most people's first troubleshooting technique is isolating the point of failure(aka trying a different set of headphones). If you can solve your propblem with new phones more power to you! If the jack is actually physically loose no set of headphones would be able to fix that.

Zen Micro Headphone Jack Poll/Co

THIS IS A MULTISELECTION POLL
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
There seems to be this "massi've" problem with the zen micro with the headphone jack breaking. Creative also had this problem with the Zen xtra, so to see if this is an epidemic or just a small problem vote either you have a broken jack or not. also please post a reply if you know someone who has this problem or if you know someone who doesn't. If you bought a refurb micro dont count yours because this could very well be the result of abuse from the other party.
Simply choose the number that corresponds to you and your zen micro.
PS. post where you bought your micro and when the jack broke if it ever did.
-My Jack is fine
2-My Jack is/was broken
3-I know someone who has a micro and theirs is fine
4-I know someone who has a micro and their's is broken
- As for me, I've had my Zen micro for 2 weeks, it was fine no problem, never had any problems with headphone jack. but i have had it only for 2 weeks, before i decided to return for a refund.

I was wondering why we really needed this thread .. i Think Creative and Us are pretty aware of the probs SOME people have been experiencing ...
Lets try to help each other not be whinging all the time if people have this prob its best to get an exchange .. whilst it is not ideal .. you expect teathing troubles and problems with some new items ... who hasn`t ever had something that needed to be sent back or exchanged ... Chill people Creative will see us all right.

Zen Micro - Headphone Jack Metal Reinforcement Pl

On 3/4, Cirrus wrote in response to a REALLY long thread about the headphone jack problem with the Zen Micro that it:
".... supposedly has been fixed in the newer Zen Micros by adding a metal reinforcement plate to the headphone jack." This according to a customer service person (I believe).

Based on reviews and looking at my options, I would already own a ZM if it wasn't for this apparent design flaw with the jack. But, with this new information about a reinforcement plate, I am again interested.

Does anybody know if the new units are available?

If so, is there any way for me to know, by looking at the box or at the unit itself, if I am getting a reinforced ZM?

I will most likely buy in person at a retail store so that I can check out the player before I buy it.

Thanks.

Read this thread. http://forums.creative.com/creativel...essage.id=3807

Zen Micro: Headphone jack (HE

My first and most major problem is with my headphone jack. I first noticed this problem when I was listening to my Zen on my headphones. It seems that if the jack is in one direction, it will only play certain tracks of whatever song I am listening to. It is annoying when I'm listening to a song, and I put my Zen on the counter to do whatever I'm doing that requires my two hands and 80% of my attention, and it does the one track thing.
My second problem is with freezing of my Zen micro. I have lately been experiencing some annoying freezes. This is mainly when I dock my Zen to my Dell to sync tracks. It just freezes. I then have to remove the battery, plug it into a charger, and do a bunch of other fun stuff. When I finally get it back to working order, I can't press the touchpad too fast, or it will freeze again, and I will have to go through the whole process again.
I'm going on vacation next week, and I want to take my Zen with me. These problems are so annoying, but I don't want to send my Zen to creative to have them service it. Anything I can do?

Perhaps this threat will help, there are over 000 replies, and some mods have responded to it too. Hope it helps you out a little:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=596&a#M596
(I know there's a lot to read, but try your best and post back with further questions)
EDIT: And regarding the freezing, do you have the latest firwmare? You can also try to go into recovery mode and try a disk cleanup.
Good luck!Message Edited by E0Delta on 08-4-2006 08:3 PM

Zen Micro Headphone jack, out of warre

Hi there
I have a zen micro that I got last year from someone, without a receipt. Recently I got the headphone jack problem that everyone has been getting. I emailed customer support about this and they emailed me back saying this:
"Based upon the age of your product, it appears that you are beyond our
complementary email and telephone support period as outlined below.
If it is verified to be a hardware issue, you may contact the Creative
Tutor support line below to check for the replacement cost or to request
a RMA for your product.
3. You are welcome to purchase a Creative Tutor session to receive
expert help and advice from a Technical Advisor by phone. Each Creative
Tutor session is only $2.99 and covers any one issue with which you
want assistance and lasts up to 30 minutes. You can purchase a Creative
Tutor session by calling -405-707-8777 Monday-Friday from 9AM to 6PM
Central Time."
Is this my only option? To spend money to call them withotu really even knowing what can be done about this?
Does Creative not help out people at all unfortunate enough to own a product that seems to have a manufacturing defect (based on the number of posts about this problem)
Please advise.
Thank you

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

Zen Micro earphone jack problem AGA

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