Zen Micro file transfer issue - h

I just purchase a Zen Micor and installed everything, charged it, downloaded 0 songs and it worked great. So I tried to download some more, and they all ~80, "failed" to transfer. So I installed the new firmware thinking that may be the problem, but still unable to download anymore music. I did a clean disk and reboot, still nothing.
Does anyone have any ideas on what may be wrong, or what to do to correct this. I'd really hate to have to take this back, but not sure what to do at this point. I've never had this problem with my ipod or iri'ver before?
Thanks,
Josh

all the songs are mp3 format
the transfer window pops up, the status will say writing for about 5sec. then the error comes up and says unable to create file - restart player and try again.
but then the player has the acti've docked logo on, which you aren't supposed to unplug from the computer when that's on, but it will not go off. I've left it for hours and ended up unplugging it anyway. So I've restarted it, pulled the batter and retried that a few times too.
Any ideas?
thanks for your help

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