Zen Micro Firmware Problem.. HE

hi.
i just baugth recently the Creative Zen Micro 6G, about 2-3 monthes ago.
two weeks ago the battery started making problems it wouldn't relode it self with any posible USB.
after i tried again and again it suddenlly workd, but the device said "Firmware Problam" and it went straigth to "Recovery Mode" which has the next options:
. Clean up
2. Format All
3. Relode Firmware
4. Reboot
i tried them all but nothing is making it relode the firmware even when the device is connected to the comp.
it's like it's destroid and i cand install the drivers.
can someone help?!

To reload the firmware follow the advice here in the Zen FAQ at Nomadness.net.

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Need Help Urgently Zen Micro "Firmware Problem&qu

Hello,
I've had my Zen Micro for a year now and due to a "screw up" when i start my player it displays the error "Firmware Problem" and start up in recovery mode. When I try to reload the firmware the update application on my pc it says "Your player is not connected" now can I fix this so I can start using my wonderful Zen again?
PC Specs If needed: Windows Media Center Service Pack 2

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro firmware problem

I installed my new firm ware on monday and things were going good until about thursday my zen micro would shut off for no reason in the middle of a song when i turn it back on its turns back off right away so i have to remove the battery to fix it but after an hour of use its turns off again unexpectedly. i hope i dont have get an rma. is it the new firmware? i never had any problems before please help

I have had my zen micro about 3 weeks now or a month im not sure. well i installed firmware on it and i think its the lastest version its 2. and today i was listening 2 it and all of a sudden it stopped so i turned it off then back on and the first thing that pops up is firmware problem. so i go here and do all the ste
ps.
i rebooted. disk clean up. reloade firmware and put it back in. now it is still there. i dont think this is a major problem i just need some help on how to fix it. thanks

Zen Micro: firmware problem with 2.00.

Hello,
I just bought the Zen Micro and did an upgrade of its firmware to 2.00.2 before playing around with it.
I then ripped CDs using WinMP 0 and tried to sync the device.
After around 30 songs, the Zen Micro did not accept any more songs.
I also tried the Zen explorer way by copying files directly to the device.
Same problem after about 30 songs, the device stops responding...
Any clue?
Thank you
Nicolas

First easy thing to try is a disk cleanup. To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, and to check if there is an issue between your PC and the player, try and find another PC you can test with. If the other PC works OK this suggests a USB incompatibility, so the quick solution might be to buy a good quality PCI USB card like Adaptec or Belkin. Not a wonderfully elegant solution, but USB cards are generally cheap and it might solve the issue immediately.

Zen Micro "Firmware Problem&qu

Okay guys, I need your help. I have a 4 GBsilver Zen Micro (not photo). This is my second one. The original one had headphone jack issues. So I've had this unit for about 0 months. Now, yesterday I was listening to the Talking Heads when it froze up. I didn't drop it, it just froze. So I took the battery out and put it back in. It said Rebuilding Library. Okay, fine,. this has happened before. But, then the status bar froze up about 3/4 the way to the end. Then about 3 minutes later, the screen says "Firmware Problem." What should I do? Should I reinstall the firmware? Where do i get it from?

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen Micro - Firmware Problem on start

Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
Jason

Creative Zen Micro Firmware problem: "Device not connected, please connect your devi

After an exhausti've search, I've found the fix for losing your firmware and not being able to update it via download from the creative.com. To explain my problem, I had issues with my device connectivity, so I tried to option of reloadinging my firmware via Recovery Mode (option 3, 'Reload Firmware'). After selecting this option, I tried to download and update my firmware via the creative.com website. The module to update my firmware displayed the error message "Device not connected, please connect your device." After about 2 hours of trying various suggested fixes, I found a relati'vely easy fix by running together various suggestions I found for other problems. First rollback your Windows Media Player (WMP) via the instructions found on this page: http://www.auditmypc.com/uninstall-m...layer0beta.asp. Restart your computer after rolling back WMP.
When your compter restarts, insert the "playsforsure" CD labeled "Easy Start CD." Follow the directions for reinstalling WMP. After WMP is reinstalled, restart again. When the computer restarts, return to the CD and follow the directions in the prompt. Reconnect your device when prompted. Once you reconnect your device, it may not function right away. If this is the case, go to the 'Start' button, under 'Control Pannel,' select 'System.' Under 'System' select 'Hardware' and then 'Device Manager.' Find your portable device under 'Uni'versal Serial Bus controllers.' Click on your device and select 'Uninstall' from the small icons at the top of the window. When this is completed, unplug and plug your device back in. After this is done, click on 'Scan for hardware changes,' also a small icon at the top of the window. If your device had the problem mine did, it should now be recognized. Go back to the Creative website and download the latest firmware. The module should now find your player without any problems.
The only thing I can figure is that the "playsforsure Easy Start CD" must have a device driver that solves the problem that you can't find anywhere else. I hope this helps someone out there (tech support was telling me that I was going to have to ship my device back to the company I bought it from to get it exchanged...which would have taken at least a month, I'm sure). Good luck to you all.

For all of you non-technical Micro owners:
I found a fix for this that I hope will help others out.
When I want to Sync tracks to My Zen using Yahoo Jukebox or WMP, I simply reboot my machine with the device PLUGGED IN. After Windows starts up, my applications recognize that the Zen Micro is connected. Good Luck.

Creative Zen micro: "Firmware Problem&qu

hey, i have a Creative zen micro (orange, 6gb but i think it doesent matters"), but when i turn it on, it says "Firmware problem".
and it goes to the menu (think is called Recovery menu) and it shows:
Creative Zen Micro V0.0.65
1.Clean Up
2.Format all
3.Reload frimware
4.Reboot
now creative tells me to download a new firmware.
i did.
then to "RELOAD FIRMWARE"
and click on the upgrade, but then it says that there is no player connected, and my compuer does recognize it.
is there any way to fix this or is my zen busted?

I had a simalar problem with my Zen xtra, if it failed durng a firmware update and its stuck in recue mode try this:
Remove all creative software and drivers from your P.C
remove windows media player and media player runtime ( from control panel/add/remove programs - if you have them listed there) you should see it go through a rollbackl procedure to an earlier version of wiondows media player.
Downlaod the latest firmware for your player
Re-boot/re start your P.C
Go to the creative support website, and download the plays for sure software suite
listed as:
. Creative MediaSource Plugin for PlaysForSure devices (version .00.8)3.98 MB 28 Apr 05 
install the software by clicking on it.
RE-boot your P.C, with your player conected via USB
once your P.C re-starts, go to the location where the firmware was downloaded to and get ready to start the upgrade
Copnnect your player to its charger ( unless it charges via USB)
On your player slect the reload OS option in the rescue menu
When prompted by your player start the firmware update on your PC.
with the Zen xtra firmware you had/need to select the language option in the update on the P.C when the p[layer displays the 'update over USB' message.

Zen Micro Firmware problems ***FIXED

Like many of you I had the problem of updating my firmware, only to have it fail and then read "Firmware error" when you try to restart the device. The end result is what appears to be a dead Zen Micro and the PC cannot recoginze it. Well with the help of SSR I finally fixed the problem.
** Please note I am using Windows XP Pro with Service Pack 2 installed
"Firmware error"
The way to fix it is simple. Download and reinstall Windows Media Player 0. I already had it installed, but I reinstalled it anyway. Then go into your Device Manager and right click on your !Creative Zen Mirco and update the drivers. The system will now find the new drivers (MTP?MPT?) and you have connectivity with your Zen again.
Now you'll want to rollback the firmware to .0. You can try to do 2.2 but it will fail every time because the device thinks you already have it, and overriding it will result in "firmware update failed".
Once you have .0 installed again, you can then update the firmware to 2.2.
After it is installed, take out the battery and boot into recovery mode. Choose REBOOT as your option and nothing else. This will rebuild the file library and complete your firmware upgrade.
Now you have a Zen Micro 2.2 that your COMPUTER will detect but your software will not. That said, you need to go to the download section and download the following software.
Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
Creative MediaSource Player/Organizer 3.30.2
Creative Zen Micro Media Explorer Web Update
Creative MediaSource Plugin for PlaysForSure devices (version .00.8)
I reccomend installing then each one at a time, then rebooting as the system says and moving on to the next one.
When you are all finished, plug in your Zen Micro and it should be working. Let me know if you have any other questions.
Message Edited by eazysct on 2-3-2005 07:50 AM
Message Edited by eazysct on 2-3-2005 08:27 AM

dennis75 wrote:
Hi,
I also have the problem with the recognition of my zen micro by my PC.
It started when I tried to update to firmware version 2.2.02.
During the update-procedure... it would not go any further, so after half an hour of waiting I clicked on close.
Since then My pc does not recognize my zen!!
When I look at my info in the zen it says it has 2.2.02 installed.
I have tried the following already:
) Install firmware ..0 -> Did not work because it says: please attach zen.
2) ReInstall MediaPlayer 0 -> Did not work... still: "no machine attached".
3) Go to device manager and update driver -> Here it can see the zen and i updated the driver, but still..when I try to update the firmware back to ..0 it says: please attach zen.
PLEASE HELP!!!
Best regards,
Dennis
Just to eliminate one possibility: do you have Windows XP with Service Pack or 2 and Windows Media Player 0 installed on your computer? The reason I ask is that Version 2.x firmware will not work with other versions of Windows or WMP.

Zen Micro "Firmware Problem" - One solution and what to do BEFORE it happ

My Zen Micro 6GB recently croaked with the dreaded "firmware problem" message. After a call to support, I was told to send it in, however I was later able to connect to the unit and download new firmware.
Here's what happened:
In the middle of a playlist, the unit froze, displaying "firmware problem."
- I took the battery out and powered up in recovery mode, then tried both reboot and reforomat. No luck; Still got "firmware problem."
- I downloaded firmware updates, thn connected the unit to my laptop, which does not have MTP media explorer installed. The laptop does have Yahoo Music Engine and Windows Media 0, both of which are used regularly to copy music to device.
- The computer recognized the Zen Micro, but the firmware update did not run, saying it could not connect to the device.
- Retried several times, after reformatting, etc.
Now, here's what seemed to fix it
- Let the battery drain completely while in the unit
- Connected the Zen Micro to a computer with the MTP media explorer already installed. This is a system that is also used to regularly download music to the device.
- Allowed the battery to charge for an hour
- Started MTP media explorer, noticed that device went into "Recovery Mode"
- Ran the firmware upgrade and it installed.
This is conjecture, but it seems that the MTP media explorer must be running to launch the firmware upgrade, but you can't install MTP without a valid device connected. I don't know why this is - maybe some kind of copy protection scheme. I only had it installed on one of my computers because it seemed unnecessary and I hate loading software that I'm not going to actually use.
This is what worked for me. Hope it works for you.
I'm still really disappointed with Creative's warranty terms, lack of phone support past 60 days and failure of tech support to recognize the problem and offer a solution, but my unit is working again and I didn't have to send it back!

By "MTP media explorer", do you mean the MTP/PlaysForSure version of Zen Micro Media Explorer? The earlier versions say "(for MTP devices)"; the latest ones say "(for PlaysForSure devices)". Or do you mean the Microsoft "MTP icon" in My Computer, which should appear on all MTP-capable systems (including your laptop)?
I don't really think it's a DRM or copy protection issue; I think the "firmware problem" is wiping out the hardware code the firmware installer uses to confirm that the device is indeed a Micro instead of, say, an iRi'ver. I suspect ZMME is one of the alternate means it uses to confirm that a Micro is connected. (An issue for further testing is whether ZMME should be launched or just installed.) Firmware fails on all kinds of devices; I suspect this is just a peculiarity of Creative's MTP/Janus firmware installer.
This is likely to be a significant issue for the FAQs and/or Creative knowledge base. With a growing number of MTP/Janus players in the Creative lineup (Sleek, MicroPhoto, and shortly Touch & Xtra), it probably won't be just a Micro issue in the future.
Edit: I just read the other thread, and they seem to solve it by going to a system without Creative software and installing the ..0 firmware. So there seems to be two solutions for now:
If you don't have any Creative software installed, reload firmware and run the ..0 upgrade. (If you need 2.x firmware, then install the Creative jukebox driver and run the 2.20.05 upgrade; you can uninstall the driver afterwards. Sorry, but some of us need 2.x firmware.)</LI>
If you have the 2.x ZMME installed, open it, then reload firmware and run the 2.20.05 upgrade.</LI>
Message Edited by RBBrittain on 0-9-2005 0:06 PM

Zen micro firmware problems, HELLLLP pleeee

i hope someone can help me...
i just got a zen micro for christmas
and it was working great
then today i was listening to a song, and i hit the pause button to hear something my dad was saying, and it didn't pause, i tried again, no luck. so i pulled the battery out and put it back in, and the screen says Firmware Problem and wont respond to anything i do. I tried downloading new firmware, but my computer like doesnt read the connection, when i plug it in nothing happens.
has this happened to anyone else?
can anybody help me?
help is much appriciated
seriously.
thank you!

nevermind i figured it out by myself
i just deleted my old firmware, and downloaded new.
is that correct?
well, it works. so it probably is right.
if not...oh well.
im floppy finished. :smileytongue:

Another question about the Zen Micro Firmware Upgr

Hi there,
I have just successfully installed the Creative Zen Micro Firmware .02.05 on my 5GB Zen Micro but I have a question regarding Windows Media Player. The Set up Sync button and some of the properties still appeared greyed out. I thought the upgrade would solve that problem.
Any thoughts?
C.

As per the?BEFORE you post, READ THIS FIRST (FAQ) post, all downloads can be found at Nomadworld.com downloads.

Zen Micro Firmware 1.10.02 to 1.11.01 (issue with instructio

This may seem a little picky. I had previously updated my Zen Micro to firmware .0.02. Now Creative has issues firmware ..0. All fine but my question is:
The applicability instructions for ..0 state:
align=left>You can upgrade from Creative Zen Micro firmware .02.05 or earlier, or Zen Micro
align=left>PlaysForSure? firmware 2.00.2 or later.
So technically I cannot update from .0 to .. Does anyone know if there is a technical reasion or just an oversite in the instructions?
Regards
JoRoFo

It's a bit of an oversight. Creative had actually removed .0.02 from the website just days after it was released because we, the users, found it to be severely flawed. Those instructions were written as though it was never released.
You can update to ..0 from .0.02 without a problem.Message Edited by dingus on 08-8-2005 06:08 AM

Zen Micro Firmware 2.20.05 with Audible suppo

So I was checking out Audible.com to see what devices are listed and I noticed the Zen Micro was there. It was weird because non of the firmwares listed on Creative.com showed Audible Support. So I e-mailed Audible asking what firmware they tested out for the Zen Micro that supports Audible. So they e-mailed me back saying go to this website: <a href='http://www.audible.com/muvo_upgrade.html' target=_blank>www.audible.com/muvo_upgrade.html[/url] (yes it says muvo but that doesn't mean anything). Click on Creative Zen Micro or scroll all the way down. The link they gave was a download from their website as a file named: ZenMicroP4SAudible_2_20_05.zip Now it doesn't take a smart guy to notice that 2_20_05 is the firmware version of the file. And any firmware beginning with 2 is considered the PlaysForSure firmware if going by Creative's convention of firmware numbering.
Only one problem. I dont have a Zen Micro to try it out. And its not even listed on Creative's support pages as a download.
I'm curious and I'm sure many others here are as well, does this firmware fix the battery drain issue? Also does it have any new features or does it fix anything else?
Direct link: <a href='http://download.audible.com/creative/ZenMicroP4SAudible_2_20_05.zip' target=_blank>http://download.audible.com/creative/ZenMicroP4SAudible_2_20_05.zip[/url]
I checked the properties of the file and it is indeed made by Creative, not Audible.
Enjoy!Message Edited by DM on 09-8-2005 09:34 AM

Yup..it's finally here. I recieved a reply from a rep at Creative with a link to Audible to download the new firmware for the Zen Micro. Here is the message I recieved from him. I have already downloaded the new firmware and my Zen Micro works flawlessly with Audible....thank god the wait is over.
Here is the e-mail I got from him...
This Fix just came in from our Best Support rep about 0 mins ago.
He personally tested this with a li've customer and confirmed it working.

John Anderson Audible.com Supervisor

The following are the requirements & instructions to use your Creative Zen Micro with Audible content.

Requirements:

Windows XP SP or SP2 </LI>
Windows Media Player 0 </LI>
Latest version of AudibleManager 4.0 for Audible audio content playback </LI>
Creative Zen Micro player </LI>
Firmware version 2_20_05 or later.</LI>
Install the updated Zen Micro firmware

Visit our Creative Firmware page ( http://www.audible.com/muvo_upgrade.html ) and click on 'Creative Zen Micro'

Download the updated firmware ( http://www.audible.com/software/ ) and click on <IMG height=9 src="http://us.f8.mail.yahoo.com/ym/us/ShowLetter?box=Rebates%20Purchases&MsgId=9269_9984 37_62_209_523_0_32356_88660_3208906486&bodyPart=3& YY=389&order=down&sort=date&pos=0&view=a&head=b&Id x=" width=9 border=0>Download for Windows 2000 or XP.

Choose to Run the software.

When the installation begins, choose 'Creative Zen Micro' as your Mobile Device and then click 'Install.'


<IMG height=620 src="http://us.f8.mail.yahoo.com/ym/us/ShowLetter?box=Rebates%20Purchases&MsgId=9269_9984 37_62_209_523_0_32356_88660_3208906486&bodyPart=4& YY=389&order=down&sort=date&pos=0&view=a&head=b&Id x=" width=355 border=0>


AudibleManager will begin to the installation process and may prompt you to install a Windows HotFix. Please choose to allow this as this is required to be able to use the device properly.

You will then be prompted to restart your computer, please save all documents and restart your computer.

Once your computer is restarted, open AudibleManager. You will be prompted to enter your Audible Username & Password to activate your Desktop & Creative Zen Micro device. After completing the activation process, you are ready to transfer and listen to your Audible content on your Creative Zen Micro device.

Audible content can be located on the device by going to Genres > Audiobooks

Zen Micro firmware update prob

Hi everyone,
I've got a problem trying to upgrading my Zen Micro Firmware. When it says that I have to wait while it's rebooting the player, nothing happens. When I do it manually, the firmware is still the old one. Does anyone know what I have to do?

I too have exactly the same problem. Micro reboots once, then just sits there doing nothing. I have tried the on/off method ,as you said, it goes back to the old firmware. Having tried to load the update offline with no background programs running I still got the same fault (even leaving it for half an hour.) I have now given up as i am worried that it may corrupt the existing firmware. I have turned of the snooper setting as requested . I think that it shows signs that after the first reboot the computer is not recognizing the players USB. So it may be that after the st reboot the usb may need to be removed/reconnected. But i'm not going to take that chance as you will be losing power when trying to upgrade. Best way to corrupt a download on any item plugged to the USB is to remove it will been accessed.
Still waiting for a reply from Creative.
Having read threads about the new firmware upgrade I think were best to stay with the old one for a little while longer.

Zen Micro Firmware Problem.. HE

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