Zen Micro - Fix or Repla

Hi, yet another user with a faulty Micro headphone jack. I've had mine for about 8 months now so I guess I should feel lucky it has lasted this long. I called customer support, and they issued me an RMA number. They wanted to charge me $25 for labor but after only a little argument they caved in that. Very nice, helpful people, but what would be REALLY helpful is a recall that is long overdue. Someone more motivated than myself should really try to put the pressure on via a third party advocacy service like consumer reports.
Anyways, my question is whether I am better off with getting my Micro "fixed" by them or by getting issued a new player? I may not have any choice in the matter, but if one option is more likely to solve the problem long term than another, than I can certainly try to argue for it. Seems to me like they are appeasing people with this problem all they can to try to shut then up. Seems to me that they haven't done anything to their manufacturing to ensure that new Micros don't have this problem, so a "fix" where they reinforced the socket may actually be preferable to receiving a shiny new faulty player.
Any thought would be very much appreciated.
Thanks.

Only a small percentage of micro users have ever had a problem. In all likelihood, well over a million (perhaps over 2 million?) Zen Micros have been sold. Most micro users never have a problem. If the percentage of Micro owners with a problem was high, Creative would have discontinued the model long ago.

Similar Messages

A way how to fix the Zen Micro head phone jack prob

Hi! I am one of the many people that purchased a Zen Micro MP3 player, I loved it until around 6 months of use, an audio shorting problem with the head phone jack, started to repeat it's self every time, that I would plug my head phone's into the Zen Micro head phone jack. After awhile, I was tired of this problem, so I just decided to never use it again, unless I could find out if the maker of the Zen Micro had a repair service. I noticed that some people had their Micro's replaced a few times under the warranty that is included with the player. I also noticed that some one created a way to fix this problem, but I wanted to see if I could find an easier way to fix the problem. Well I did end up finding an easier way to fix the problem, this is what I did.
Absolutely in all means I can't be held responsible / reliable for any unforseen thing / things, that you may or could, do to the Zen Micro, by following the instructions, which I provided. By trying what I did by following the instructions, which I provided you; you accept all responsibility to any thing / things, that may or could happen to the Zen Micro.
The Instructions:
I took a stapler pressed it down to get a used staple then I carefully inserted it in the outer part of the plastic head phone jack ring. Then I pressed the rest of the staple flat against the Zen micro. And Now I get great sound, it is at least better than, the way it was before I inserted the staple. I would suggest to always remove the staple. When you connect the Zen Micro to a computer, charging device, or any other device other than a pair of head phones. You understand that if you leave the staple inserted in the Zen Micro and don't remove it. While you have it connected to a computer, charging device, or any other device, or devices, even a pair of head phones, and some thing happens, you can't hold me responsible.
If you would like to see a photo of how it looks please reply to this message and just include your email address please. I will send it to you as soon as possible. The photo has 4 photos sized down to perfectly fit on one photo, so you can get a good idea of what it should look like.
Message Edited by theZenDude07 on 02-28-200707:45 PM

Thank you for the information, can I please have the photos so I dont destroy it entirely !. Take care,?Simon?(Dublin, Ireland)

Zen Micro has died and I need to fix it myse

Hi,
I was using my Zen Micro one particular morning for a couple of hours (full battery) where everything was working perfectly. Later that afternoon I attempted to turn it on but nothing happened, not a single thing. Nothing lit up, I couldn't hear the HDD sound either. I thought at first it could be the battery, so when I got home I tried running it from the charger with and without the battery, both times nothing happened.
Under normal circumstances my first course of action would be to simply to get a replacement however I don't believe that will be possible as I voided the warranty recently by fixing the infamous jack problem. I fixed it myself because getting a replacement seems futile as all Zen Micro's continue to have the same design flaw.
Does anyone have any idea why my Zen has completely died on me?
Any chance I can I get a replacement?
Can any of you tell me how I could possibly fix it myself (I take full responsibility if anything breaks)?Message Edited by mark_s on -0-2005 2:05 AM

5G Zen Micro, green
Hey, I had my zen micro for a long time since aug 9 and yesterday it broke down on me. Somehow I can't play anything. When I turn it on, it freezes and doesn't go to the menu. I tried using the recovery mode and clean it up but it froze again.
I don't know how i'm going to send it back to the factury to repair it. My micro was previously repaired like two weeks ago. The bad news is that sending back the my micro requires the reciet, but I have given it to them before and I was sure that they would give it back, but no. So how can I send it back without a reciet.
Message Edited by kemar_frankson on -04-2005 04:4 AM
Message Edited by kemar_frankson on -04-2005 04:5 AM

FIX: Zen Micro Installer Error - "DemoShield Player has encountered an error.

I just thought I'd post a solution to a problem I was having with the Zen Micro Explorer software installation because it might help someone else. Also, this forum is well indexed by search engines so it will be easy for people to find. It took me well over an hour to track this down.
After starting the Zen Micro Explorer Installer CD, a full screen splash is shown of the creative logo and then DemoShield is started for the software install. It shows an intro screen where you must click 'Next,' on clicking next the DemoShield program was crashing with the generic Windows error "DemoShield encountered an error..." The problem appears to be a software conflict between DemoShield and Apple's QuickTime (any version as far as I know). Disabling the QuickTime startup entry does not help, installing in Safe Mode does not help and exiting any instance of QT in the system tray does not help either.
To fix the problem you must un-install the QuickTime software from your computer by going through the Add/Remove Programs screen in the Control Panel. Once un-installed, run the Creative installer CD again, this time it will run correctly. Follow the on-screen prompts to complete the install.
Please note that if you have installed iTunes on your system it will not run while QuickTime is uninstalled, this is normal. Re-installation of QuickTime is covered later in this post.
When you have completed the install and restarted your computer you can re-install QuickTime. At the time of writing (4th Sept 2005) QuickTime and iTunes are bundled in one download package so you must download both. You can <a href='http://www.apple.com/QuickTime/download/' target=_blank>get the bundle here[/url]. Let it download and run the installer. If you already have iTunes installed, the installer will 'Repair' your installation, detecting that QT is missing it will re-install. If you do not have iTunes the installer will installer iTunes and QuickTime.
When you have completed the QuickTime+iTunes install you have got around the DemoShield issue. I hope this of use to anybody with a similar problem.Message Edited by PhilM on 09-5-2005 02:30 AM

Hi Jeremy,
I knew it was an issue with QuickTime because I clicked on 'Send Error Report' on the error message and it took me to <a href='http://oca.microsoft.com/en/response.aspx?SGD=0b73e24-7433-4ee-ac4c-49956d08c85c&SID=623' target=_blank>this page[/url]. It states "An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in QuickTime Player. This software was created by Apple Computer, Inc.."
My QuickTime version is 7.0.2. My operating system is WIndows XP Home (Athlon 64; 52Mb RAM)
Eventually I just tried uninstalling QuickTime and it wroked after I did that. Some screenshots: <a href='http://www.phantomphil.co.uk/ZM/' target=_blank>Click[/url]
The contents of my disk.id file reads:
Creative Zen Micro
ZENM-CDSD-W-LB
Hope this hel
ps.
Message Edited by PhilM on 09-5-2005 02:45 AMMessage Edited by PhilM on 09-5-2005 02:48 AMMessage Edited by PhilM on 09-5-2005 02:49 AM

Creative Zen Micro headphone jack fixe

I was reading the reviews on the Zen Micro on Cnet.com and someone said that Creative fixed the headphone jacks.. but only for the latest Zen Micros... btw how do I find out which are the latest Zen Micros?
and im also deciding if I should buy a creative zen micro?

so is it truuee?

Zen micro headphone jack fix for fr

i read somewhere in the forums that Creative can fix the headphone jack problem for free?
Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

Fix for Zen micro photo freezing at start

This is to confirm what I read on a previous post. My micro photo had frozen at the start up, no keys worked and I had to take the battery out to turn off. I was waiting for an RMA and read on a post that the problem could be solved by lightly striking the unit on hard surface while in the on position, let me say, "THIS DOES WORK AND NO LOSS OF CONTENT!". The hard dri've unit seems to get stuck for different reasons, this can be confirmed by a soft clicking or buzzing coming from the unit while in the stuck position. The striking of the unit must jar the hard dri've back into position with no apparent loss of content. So before you re-format, re-install firmware or send the unit in for repair, try this, it worked for me.

THIS DOES WORK. when i first purchased my zen micro
i had dropped it and when i took out the battery
and put it back in, it froze at the creative screen
after paying fees and getting it fixed, there was
no problems for about a year. today it froze out
of nowhere during a song and once again
had frozen on the creative screen. after reading
this post (and also reading why NOT to do it) i decided
to just try it because i would have to replace it anyway.
so i turn the mp3 on, and lightly banged it on my desk
to my surprise it lit up and the screen said "rebuilding library"
and started playing. SO IT DOES WORK!

Zen Micro can it be fixed

Someone Help me or guide me in what to do with my Zen gosh Zen Micro super neato cool I was wondering what to do with it b/c it does the following: my computer says the zen mirco isnt connected to my pc when it actually is. So I wasn't successful in loading the new firmware. I think something is wrong with the software inside the player.
What do I do and can this be an easy fix or not?

hey Jason thx for reply well it's weird like I said but whenever I downloaded the firmware ver. 2..0 or something the newest one it just said that the Player/USB was not hooked up to the computer when it actually was and it doesn't play any music it goes straight to restore mode. tell me if you need to know a little bit more thx

Help me fix my Zen Micro please

Back in late 2005 I bought a 5GB Zen Micro, and it recently stopped working. Basically, it just stalls at the "Creative" logo when I turn it on. It starts up in recovery mode, and will still charge with a USB cable plugged in, but I can't get it to work. I've tried clean up, format, reboot and reload though the recovery menu, but the player just ends up stalling indefinitely, for hours on end. Before giving up, I was wondering whether anyone here could suggest a fix. I'd even be willing to open in up at this stage.
Thanks in advance.Message Edited by Protoman on 07-2-200704:44 PM

Could you be a little more specific? Are you wanting to use your PC to play music files stored on the Zen Micro? Or are you wanting to store data files on the Zen Micro?
BTW, this is a duplicate post, but there are no responses to the original one.Message Edited by RBBrittain on 08-5-2005 02:05 AM

Zen Micro Firmware problems ***FIXED

Like many of you I had the problem of updating my firmware, only to have it fail and then read "Firmware error" when you try to restart the device. The end result is what appears to be a dead Zen Micro and the PC cannot recoginze it. Well with the help of SSR I finally fixed the problem.
** Please note I am using Windows XP Pro with Service Pack 2 installed
"Firmware error"
The way to fix it is simple. Download and reinstall Windows Media Player 0. I already had it installed, but I reinstalled it anyway. Then go into your Device Manager and right click on your !Creative Zen Mirco and update the drivers. The system will now find the new drivers (MTP?MPT?) and you have connectivity with your Zen again.
Now you'll want to rollback the firmware to .0. You can try to do 2.2 but it will fail every time because the device thinks you already have it, and overriding it will result in "firmware update failed".
Once you have .0 installed again, you can then update the firmware to 2.2.
After it is installed, take out the battery and boot into recovery mode. Choose REBOOT as your option and nothing else. This will rebuild the file library and complete your firmware upgrade.
Now you have a Zen Micro 2.2 that your COMPUTER will detect but your software will not. That said, you need to go to the download section and download the following software.
Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource (9.72 MB)
Creative MediaSource Player/Organizer 3.30.2
Creative Zen Micro Media Explorer Web Update
Creative MediaSource Plugin for PlaysForSure devices (version .00.8)
I reccomend installing then each one at a time, then rebooting as the system says and moving on to the next one.
When you are all finished, plug in your Zen Micro and it should be working. Let me know if you have any other questions.
Message Edited by eazysct on 2-3-2005 07:50 AM
Message Edited by eazysct on 2-3-2005 08:27 AM

dennis75 wrote:
Hi,
I also have the problem with the recognition of my zen micro by my PC.
It started when I tried to update to firmware version 2.2.02.
During the update-procedure... it would not go any further, so after half an hour of waiting I clicked on close.
Since then My pc does not recognize my zen!!
When I look at my info in the zen it says it has 2.2.02 installed.
I have tried the following already:
) Install firmware ..0 -> Did not work because it says: please attach zen.
2) ReInstall MediaPlayer 0 -> Did not work... still: "no machine attached".
3) Go to device manager and update driver -> Here it can see the zen and i updated the driver, but still..when I try to update the firmware back to ..0 it says: please attach zen.
PLEASE HELP!!!
Best regards,
Dennis
Just to eliminate one possibility: do you have Windows XP with Service Pack or 2 and Windows Media Player 0 installed on your computer? The reason I ask is that Version 2.x firmware will not work with other versions of Windows or WMP.

Zen Micro/Windows ME Fix

Okay. Being a computer novice and an absolute beginner with MP3 players and such, it took me a LOT of research on the Creative site and message boards to find the solution to the Windows ME/Zen Micro compatability problem.. But, for all of you still having trouble, here it is..
First off, if you purchase a new Zen Micro, it WILL NOT work out of the box with Windows ME But there is hope.. You'll just need to enlist the help of a friend who's running a system on Windows XP..
The problem is that the new version of Zen Micro Firmware 2.X does not work with ME but the older version, ..0 DOES. So the solution is to:
. Install Zen Micro sofware on your friend's XP machine..
2. Connect you Zen Micro to their computer.
3. DOWNLOAD the Zen Mirco .X Firmware from the Creative website. http://us.creative.com/support/downl...e=Windows+98SE
4. Install Firmware on you Zen Micro by running the application that you just downloaded.
5. REINSTALL Zen Micro sofware on your Windows ME machine..
You should be done at this point. As soon as I completed all of these steps, my computer recongnised my Zen Micro and I was able to transfer music files to it..
Good luck to you all..

quote--The Zen Micro's which ship with a v2 firmware should include an "Easy CD", this CD includes the required drivers which Windows ME needs to recognize the player. However you are limited to only using Windows Media Player 9 to transfer your songs. If you have a v firmware then you can use Media Source to transfer the songs.
Still its good advice to find a Windows XP machine and do the firmware change. --/quote??I?couldn't get it to work with the "Easy CD" and Media Player 9 either..Message Edited by GTRMAN on 02-4-2006:52 AM

Petition: Fix Zen Micro / Napster2Go Firmwa

Just a petition for those many of us suffering from Creative's lack of stable Napster2Go-compatible firmware for the Zen Micro!
Maybe this thread will give us an idea of just how many people have the licensing (or "Playback Error") issues with the Napster2Go service, or at least those that are monitoring this forum. If you are reading this because you have the same problem (but have not registered, as I also was guilty of), please register and make sure you're known!
P.S. Let's try to keep this thread from becoming a big complaint-fest with the Creative support people ... there are already plenty of those threads (and with little success, mind you). Please just post a single reply and be counted!Message Edited by dabretty on 02-25-2005 03:4 AM

count me in. i'd also like to know if there is some sort of official place to post my beta testing results. what's the point of doing beta testing if your testors have no way to relay their results? i'd rather not post to the board (tho it might not be such a bad idea) but i'd like to be sure it gets in the hands of the programmers and not some admin assistant flunky :smileysurprised::smileyvery-happy:

HELP!! MY Zen Micros broken AG

ok I got impatient waiting for replies on the other post...
My zen micro screen has gone blank, but the music still plays, this is the second time it has broken in the 2 weeks i've had it!! please can some one tell me how to fix this as i dont want to have to change it again and lose all the songs i've put on it......again!

firstly the mods dont like ppl starting multiple threads. as was advised to patrickz42 he should return the player to creative to get it fixed, by RMA (not sure what it stands for). then see if they can fix it. have you tried starting the player in rescue mode to try see if the screen ever works? not get to impatient as there dont seam to be many mods on now, atleast you'd normally have a message by SSR so just hang in there, and dont be suprised if this thread is deleated.

Is zen micro meant to work with radio transmitters like the iTr

just wondering if the zen is meant to work with uni'versal radio transmitters like the iTrip or the belkin unit... i can't seem to find an accessory offered by Creative that does the same thing... please help

thanks for the replies =)
the reason i asked was because i used the tunecast with a cheapo no-brand mp3 player and it worked perfectly, but when i tried it out with my creative zen micro it wouldn't work... a new pair of AAA batteries fixed the problem though =) the old ones were still lighting up the little LED, but not powering the unit enough to transmit to the stereo...

Creative zen micro froze, stuck in recovery m

my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

Zen Micro - Fix or Repla

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