Zen micro - freezes up complete

alright well. a while ago, i was syching my music to my zen micro but it was freezing up the media player and it would stop when it was halfway done, so i just unplugged it from my computer and turned it off. now, when i try to turn my zen on, it goes to the "rebuilding library" screen, then to a song, where it freezes. sto
ps.
nooothingggg happens. i try to press a button, it doesn't do anything. it plays no music. i try to turn it off, it doesn't. i have to actually take the battery right out of the back just for it to turn off. when i plug it back into my computer, it turns itself on like it should, but then it rebuilds the library, goes to a song, and freeezes, and the computer says it's not connected.
dear god, please help me.

Mine just did the same this weekend .. But there is Good news !!! ..
If you go into recovery mode and select Clean up all is good
I first cleaned up then re-started , the zen does another library re-build .. then all seems to work after that ..
See below :
How do I enter Recovery Mode on my Zen Micro?
To go into Recovery Mode
Take out the battery, press and hold the ON/LOCK button in the ON position and put back the battery back.
Wait until Recovery Mode appears on the display
You have the following options
Clean Up - (To rearrange your stored data)
Format All - (To format and remove all data)
Reload Firmware - (Reloads your player's operating system - Do not choose this option unless you have downloaded a firmware update from the Creative website)
Reboot - (Restarts your Player)
Sads

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Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Zen Micro freezes on creative lo

My creative zen micro freezes on start up at the creative logo. I see this is a popular problem, and yes I hear clicking of the hard dri've. I've only had it two weeks and this isn't cool. I would recommend a Rio. In the creative warranty it says does not cover any "Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight.." Geez, I sure hope they don't consider this an act of god. Now, I must wait the 2+ weeks for my replacement. Not a happy customer.
Btw, has anyone fixed this problem? It doesnt seem so.

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

Zen Micro freezes when boot or in recovery m

In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Zen Micro Freezing While Play

My Zen Micro is my second MP3 player. My first one was a 2.5 GB Rio Nitrus. It was everything I needed it to be until it started acting funny. It froze up a few times while playing. Then I went on vacation and a week later when I got back and tried to use it, it froze again only this time it wouldn't restart correctly. I'm worried that I might be coming into a similar problem with my Zen Micro. It has never frozen until today. I hadn't used it in a week, similar to what happened when my Nitrus went on me. It paused for about 20 seconds when I was running on the treadmill, and then later, it completely froze. The only thing I could do to reset it was take the battery out of the back. It appears to be fine now but it has me worried. Is there anyone who owns a Zen and experienced similar problems and should this be something I worry about? It especially ticked me off today because I just spent $20 last night for a new holster and belt clip for it. Anyone have any input?Message Edited by diesel6304 on 0-06-2006 08:29 PM

It might be because you were running on the treadmill and you experienced "head crash", where the heads reading the HDD inside your Micro hit the HDD itself. Best to not do that. I use it on the treadmill, but I only powerwalk on the treadmill......
Oh yeah, in addition, it's normal every now and then for it to freeze (okay, not normal normal, but unless it's doing it regularly, it's not really that much to worry about). I would suggest running a disc cleanup from the recovery mode.Message Edited by RMskater on 0-06-2006 0:53 PM

Zen Micro freezed when syncing, now freezes when trying to reload or upgrade firmw

Got a Zen Micro, firmware 2..02
I started having problems syncing with my home PC, which uses XP SP2 with Windows Media Player . Trying to sync resulted in a freezed WMP an, after a while returned an error saying it couldn't communicate with Zen Micro or just showed that all the files to be transfer had been stopped.
Tried to sync in my office, XP SP2 with with Windows Media Player 0. It worked a bit better: could transfer files, but the speed of the transfers was unusually slow for USB 2.0. It ended with the WMP freezed and, after a while, all the files I use for testing where in the player.
In both computers, when the WMP freezed, the signal in the player remained with the lines in black, as if it was still communicating. I had to disconnected the player, disregarding the signal, which remained even with the player disconnected from the PC. When powered up the startup process ended in the "Creative" screen staying on forever, I had to remove the battery, go to recovery mode, Reboot the player and, after a library rebuilding it worked.
Read some threads and thoght that reloading the firmware would help. But the sign "erasing firmware" doesn't dissapear in my player's screen. I gave up after 2 hours. At that point, my player starting showing a "firmware error" at startup and going to the recovery screen every time it is powered up.
Tried to upgrade firmware. It gave a "player not connected" error using my home PC (WMP ) but not in my office (WMP 0). I try to "re-upgrade" to 2..02 but it returned a "failed to upgrade firmware" error (after a few minutes with the window freezed) and the player remained in "communicating" status (black lines in the screen's icon). Try then to "downgrade" to last .xx firmware version available, but the operation hangs after the "format completed successfully" message, with only two bars in the progress indicator, and it stays like this for a very long time (tried for 30 minutes), still with the communication black-lines-in-icon status.
If I try to re-run the firmware upgrade inmediately, it says "your player is not connected, please reconnect your player", as it is still in "communicating" status. I have to take battery out and reinsert it to be able to restart the firmware proess.
Any suggestions? I'm really restricted to not to send the player to Creative Customer Service, as it has just finished it warranty period and I'm nowadays in Argentina, from where the post cost would be huge.
Message Edited by raft on 08-4-2006 04:30 PM
Message Edited by raft on 08-4-2006 05:47 PM

Anyone from the Creative board or the guru around has an idea of what can I do?
would be really appreciated.

Creative Zen Micro - Freezes/Clicks - Hard Drive Malfuncti

I know that many of you are having similar problems with your Zen Micros...here's the deal with mine (it is a 6gb, probably doesn't matter).
I bought it a year ago, used it for two months, then it sat in its box in a drawer for probably four months. When I went to use it again, battery was completely de-charged (or so I assumed, because it was not turning on). So I plugged it in, it began to charge, but would not turn on to play and was not recognized by the computer, even after several hours of charging. Additionally, when I held it up to my ear, I could hear a repeated clicking noise, like something was stuck inside. I took it back to Circuit City... obviously, it was too late to return it. They had a technician look at it for an hour, but he said it looked like it was fried.
I continued charging the Zen for probably 2 days straight after that, and finally, it turned on and played like normal. I thought the problem had been that the battery was just far too de-charged and it just needed that extra 24-hours of being plugged in. So it continued working for a few months.
Then I put it away for a month. Again, it sat in its box. I took it out a few days ago...same old problem.
- when I plug it into the computer, sometimes it turns on and charges with the battery symbol in the upper corner, and sometimes it just goes to the Creative main screen (as if it's going to turn on and play) but just freezes.
- when it is not correctly charging (just frozen on the main screen), it always continues with the clicking noise.
I read responses on this forum that said to try banging it against the table. I did this and the clicking noise did stop, but it still stays frozen on the main screen.
I am a struggling, broke college student who foolishly spent $200 on this mp3 player...and in the past year, I have only been able to use it for about 5 months. So many people have the same problem with the Zen Micro that it makes me curious as to why Creative seems to not be doing anything to help. They say to send it in and get a new hard dri've - but that will cost $200...and at this point, I would only have to spend about half of that to buy a new Zen Micro altogether! Most of my family and friends use IPods and I have never witnessed such problems.
Anyone have any suggestions?

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

Zen micro freezes while loading firmw

Ok I got my zen micro like 3 days ago and while listening to it at school it all of a sudden froze and I coulden't even cut it off so I had to take teh battery out. When turning it on agian it wen't into recovery mode and then I did a clean disk which did nothing. So I started to do a format (I really didn't care about what was on it and I was antsy to get it to work agian). It ran out of batterys while formating so I got home and started charing it. Formating was taking to long (I waited over an hour) so I tried to reinstal the firmware. We'll it gets to the very last bar on the firmware update and it freezes, the micro stops wokring again and I have to take out the battery to get it to cut off again. I've done this like 3 times, and I tried formating two more times. I have no clue what to do, any help?
edit...
ok after looking around some it seems that this has happened (I heard a weird noise too and I forgot to mention that, I figured it had always been there cuase its bearly noticable but....might be ralated to the problem). Seems like the best option is just to return it and get a new one. But is there something I did to cause this? only thing that I could think I possibly did to it was drop it from about 4 inches up, and it that broke it then I might want to rethink this thing, But I had droped it the day before that so I don't think that caused the problem. Also looking around these things seem to have alot of bugs. headphone jack not wokring, comp not detecting it (which I had to deal with the day I got it), and many other freezes, is this thing really worth it's do the bugs like this come with all the players?Message Edited by Nyzse on 0-3-2006 03:07 AM

Format should complete in a few seconds, so your player sounds faulty unfortunately. Contact support to get a replacement.

Zen Micro freezes up during shutdown proced

Hi...Yesterday my Zen Micro developed a problem when shutting down after listening to songs. When I follow the normal shut down procedure it freezes and the screen locks up with the "Shutting Down" message. I'd appreciate any help anyone might offer to fixing this problem. Thanks
Sloan7

I have had the same problem since I purchased my Zen Micro 2 months ago. It does not happen every time - perhaps /4 of the shutdowns hang. I have used the disk cleanup several times: it does not make much difference. (I still do the disk cleanup, though it may just be a superstition with me now.) I have let the shutdown go overnight with the external charger connected, in case the zen was just really busy -- no success. I have the latest firmware version. After these events [remove and reinsert battery], the library usually rebuilds within a minute or two.
This appears to be an oft encountered and easily reproducible problem.

Zen Micro freezing on connect

Hi
I just bought my Zen Micro today and had no problems with it at first. I charged it until it was fully charged and then plugged it into my computer. It was detected by the computer and everything seemed to be working well. I ran Media Explorer and imported some music into my Zen Micro. I disconnected my Zen Micro from the computer and tried out the music. Everything was fine.
So I decided to plug it back into my computer and import some more music. The Zen Micro was again detected. I run Media Explorer again but this time it indicates that the player isn't plugged in properly. At this time my Zen Micro had froze. So I took out the battery and tried it again. I plugged it into my computer and ran Media Explorer and I got the same result.
So I tried the Clean Disk method and rebooted. It still wouldn't work. I tried to download the firmware update but when I connected my Zen Micro to the computer and tried updating, the firmware program would indicate that my Zen Micro could not be detected even though Windows detected it. My Zen would also freeze up.
So this time I tried formatting it from the same menu with the Clean Disk option. It still didn't work. So I tried using the different USB ports on my computer and it still didnt work. So I went over to my brother's computer and sadly I got the same result. So I tried downloading the updated version of the Media Explorer. Even then I still got the same result.
Can someone please help me~? I really don't want to have to return this lovely player because I got the last Limited Edition box at the store I bought it at. ThanksMessage Edited by hakuto on 0-03-2005 06:38 AM

Has anyone come up with a solution to this problem? I too have ran into a brick wall where the Zen Micro will crash whenever connected to a PC (or mac at that), but will not crash when connected to the AC adaptor. This happens after multiple disk cleanups, formats, and even a firmware reload, although the problem still remains and now I cannot even load a firmware to the player. I also tried using another USB to Mini USB cable I have lying around, only to the same results.
Please help ASAP so I can finish this review...
Best regards,
-R. Scott Clark

Zen micro freezes: share your experie

Please share your experience with Zen Micro's hard disk problems with me.
Unfortunately the beatiful zen micro i bought almost two years ago, is in a state of coma. It froze up and no option on the recovery mode could change that state.
I know that a lot of you guys had/have the same problem, given the amount of help-threads.
I sent the player to the shop since we have a two-years-warranty in Germany. The shop kept the player and refuses to exchange/repair my player.
So I am about to contact a lawyer to sue the shop.
Any evidence to support my case ? your experience with the freezing micro ? will back up my case.
Thanks in advance!

Issue appears to be resolved. The following is the instruction set sent by Creative Labs that I followed:
. Ensure that the player is turned off.
2. Remove the battery.
3. Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
4. After 2-3 seconds the rescue menu will be displayed.
At this point the battery can safely be replaced and maintenance options
performed.
5. Four options will be displayed on the LCD screen:
? Clean Up - (To rearrange your stored data)
? Format All - (To format and remove all data)
? Reload Firmware - (Reloads your player's operating system - Do not
choose this option unless you have downloaded a firmware update from the
Creative website)
? Reboot - (Restarts your Player)
6. Select the Clean Up and then the Reboot option.
Now, please try turning off the player.

Zen Micro freezes on ZEN logo during star

When i turn on my ZenMicro, sometimes it freezes at the Zen logo, and half of that logo disappears and it stays in that state for a good 20 seconds, is there something wrong with it's please let me know.

Quigz wrote:
thanks, i just wasnt sure if mine was defecti've or something.
I know how it is- I went through the same feelings when I first came to this forum. All those problems! I nearly took it back.
I kept waiting for my Zen Micro to die, but nearly a year later, it's still going strong and I've stopped worrying about it.

Creative Zen Micro - Freezes when 'Rebuilding Library', does this spontaneous

I'll make this post short and sweet.
Yes, I have read the FAQ.
I'm just wondering, its happened to me twice now that when i turn on my zen micro, it goes straight to the rebuilding library screen, and when the bar gets to the end it just freezes. Replacing the battery does not help. Only until i attach it to my computer at home does the library finish rebuilding. And no, on both occasions the battery was not dead. I just found out now about recovery mode and disk cleanup.
Now, considering this disk cleanup fixes the problem next time it arrises, why is this problem happening in the first place? How can I avoid it from happening?
I'll probably be returning this product if I'm forced to replace the battery etc each time i want to use it.
Sorry for my broken english

I have had a very similar problem with my 5GB Zen Micro. I have not added music to the player in weeks but during a cold boot a couple of times a week the player will not start clean, many times hanging at the end of a library rebuild.
The player is always shutdown orderly, though most of the time it's via the 4 hour firmware shutdown included in the ..0 firmware. Each time it hangs I boot to rescue mode, run a clean-up, then reboot. During the reboot it always runs a successful rebuild, so I wonder, why didn't it do that last time and why does it keep acting up when nothing has been added or deleted to the player?
One additional note, sometimes during the boot it will hang with the ZEN screen only partially displayed.
I just deleted the firmware and reloaded ..0. Hopefully this fixes it, but stay tuned for updates...
Thanks,Doug

Help! Zen Micro freezed on "Creative" scr

Hi all,
my Zen Micro has gone crazy... all of a sudden it switched itself on, and it just stays on the "CREATIVE" screen and doesnt do anything.
I cant even update the firmware because it wont connect through the USB.
Also i tried Disk Cleanup and Formatting and everything. but nothing works
It just freezes at those screens.
Some one please help

if your micro ever freezes, I would just get an RMA to return it to Creative to get a replacement. I did that, and within a week, they mailed me a brand new zen micro which works perfectly fine (ie. no freezing, no errors, no battery loss issues, etc...)...

ZEN MICRO FREEZES ON CREATIVE SCR

argh.i need help.i turn on my zen micro and it starts up as usual but then freezes on the creative screen and doesn't do anything. i've tried going into recovery mode, i rebooted and that didn't work. so i reformated and that didnt work either :S?i really dont' know what to do.it also isn't recognised by my computer!!?i've only had it for a few months... but i can't find my receite for it. Is there anyother way i can use my warranty without having to have my receit's?Please help.

I am having the same problem, we have tried absolutely everthing and nothing has worked. We have given up now and are going to buy a new one. My Microphoto lasted 4 months -I tried to say under the sale of goods act that there you would expect an MP3 player to last longer than that but these big companies don't give a stuff. Sorry not to have been more positi've. If anyone out there dose have any ideas please help us!

Zen micro - freezes up complete

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