Zen Micro freezing on connect

Hi
I just bought my Zen Micro today and had no problems with it at first. I charged it until it was fully charged and then plugged it into my computer. It was detected by the computer and everything seemed to be working well. I ran Media Explorer and imported some music into my Zen Micro. I disconnected my Zen Micro from the computer and tried out the music. Everything was fine.
So I decided to plug it back into my computer and import some more music. The Zen Micro was again detected. I run Media Explorer again but this time it indicates that the player isn't plugged in properly. At this time my Zen Micro had froze. So I took out the battery and tried it again. I plugged it into my computer and ran Media Explorer and I got the same result.
So I tried the Clean Disk method and rebooted. It still wouldn't work. I tried to download the firmware update but when I connected my Zen Micro to the computer and tried updating, the firmware program would indicate that my Zen Micro could not be detected even though Windows detected it. My Zen would also freeze up.
So this time I tried formatting it from the same menu with the Clean Disk option. It still didn't work. So I tried using the different USB ports on my computer and it still didnt work. So I went over to my brother's computer and sadly I got the same result. So I tried downloading the updated version of the Media Explorer. Even then I still got the same result.
Can someone please help me~? I really don't want to have to return this lovely player because I got the last Limited Edition box at the store I bought it at. ThanksMessage Edited by hakuto on 0-03-2005 06:38 AM

Has anyone come up with a solution to this problem? I too have ran into a brick wall where the Zen Micro will crash whenever connected to a PC (or mac at that), but will not crash when connected to the AC adaptor. This happens after multiple disk cleanups, formats, and even a firmware reload, although the problem still remains and now I cannot even load a firmware to the player. I also tried using another USB to Mini USB cable I have lying around, only to the same results.
Please help ASAP so I can finish this review...
Best regards,
-R. Scott Clark

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Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
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USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Zen Micro freezes when boot or in recovery m

In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Zen Micro freezes on Creative L

just tried to turn on my micro, creative logo comes up and freezes, nothing happened. followed instructions on how to perform clean up, the clean up screen also freezes once i clicked yes to cleanup. any way to fix this. im frustrated, dont wanna format and lose all my 600 mp3s and tags <IMG alt=Sad src="http://www.nomadness.net/modules/Forums/images/smiles/icon_sad.gif" border=0> please help


the player doesnt make any click sounds, as soon it starts cleanup, it freezes or at least seems like it. i been waiting for 20 min and it stays the same.

What it comes down to is, there is not much us consumers can do. My dri've has the same problem as the two of yours. We cannot detect the dri've via USB, so that cancels out any firmware update or any recovery software that might be availavle to us. Atleast I think so.
As for what can be done with the unit itself, nothing much. When loaded normally, it freezes at the second screen with the creative logo.
In recovery mode, the unit is not frozen unless you make one of the four selection, all of which lead to a frozen state.
This is how my player crashed. I just finished charging it fully, and decided to change the songs on the zen micro. I connected it to my usb port while it was on. The plug and play screen appeared as I ran the Media Source Organizer program. The PnP screen with the partitioned blocks would not go away. So I was forced to remove the battery, and from that point I've had the stalling problems.
One thing to note is that when i connect the player to the AC adapter, the hard dri've makes clicking noises. This lead me to believe that any function relating to the hard dri've will fail. example: connecting to the PC, formatting, clean up.
Only the basic recovery BIOS which doesn't use the hard dri've is attainable.
I hope Creative will "REVEAL" to us a solution for this. I already paid shipping once for the unit. I hope I don't have to pay to return and then ship it again.

Zen Micro freezes on creative lo

My creative zen micro freezes on start up at the creative logo. I see this is a popular problem, and yes I hear clicking of the hard dri've. I've only had it two weeks and this isn't cool. I would recommend a Rio. In the creative warranty it says does not cover any "Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight.." Geez, I sure hope they don't consider this an act of god. Now, I must wait the 2+ weeks for my replacement. Not a happy customer.
Btw, has anyone fixed this problem? It doesnt seem so.

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

Zen Micro freezes up upon connection to my Windows XP machine

Okay, so Zen Micro is recognized just fine by Win98 after installing the drivers and software off it's CDrom, but as soon as I try to connect it to WinXP SP2 after installing the software, it decides there's an error. a little bubble pops up saying "USB Device Not Recognized
One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." The screen on the mp3 player freezes up also. I have a usb key installed on the computer to, could XP be getting confused? I also already tried downloading the software off the net, same problem.
Could people please help? It would be greatly appreciated.

You are using Lion, so you need to download and install AirPort Utility 5.6 for Lion as Tesserax suggests.
AirPort Utility 5.6 for Mac OS X Lion
Use the Manual Setup option on AirPort Utility 5.6 and click the Wireless tab to display the settings page. You may need to hold down the option key on a Mac or might be Alt on a PC to display the "Join a wireless network" setting for Wireless Mode.
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The other day, I hooked up my Micro to my computer to transfer some files. Part way through, it errored out, saying the connection was broken (or something to that effect). Since then, every time I plug in the Micro to my computer it just freezes up; I have to remove the battery to reset it. It still played normally, though, as long as I didn't connect it to my computer.
I went into recovery mode and did the Clean Files and Format options, but it still has the same problem (and now I have no music on it to play). I'm afraid of resetting the firmware since I can't connect it to my computer. Any ideas on how to fix this thing?Thanks.

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

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Hi...Yesterday my Zen Micro developed a problem when shutting down after listening to songs. When I follow the normal shut down procedure it freezes and the screen locks up with the "Shutting Down" message. I'd appreciate any help anyone might offer to fixing this problem. Thanks
Sloan7

I have had the same problem since I purchased my Zen Micro 2 months ago. It does not happen every time - perhaps /4 of the shutdowns hang. I have used the disk cleanup several times: it does not make much difference. (I still do the disk cleanup, though it may just be a superstition with me now.) I have let the shutdown go overnight with the external charger connected, in case the zen was just really busy -- no success. I have the latest firmware version. After these events [remove and reinsert battery], the library usually rebuilds within a minute or two.
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Zen Micro freezed when syncing, now freezes when trying to reload or upgrade firmw

Got a Zen Micro, firmware 2..02
I started having problems syncing with my home PC, which uses XP SP2 with Windows Media Player . Trying to sync resulted in a freezed WMP an, after a while returned an error saying it couldn't communicate with Zen Micro or just showed that all the files to be transfer had been stopped.
Tried to sync in my office, XP SP2 with with Windows Media Player 0. It worked a bit better: could transfer files, but the speed of the transfers was unusually slow for USB 2.0. It ended with the WMP freezed and, after a while, all the files I use for testing where in the player.
In both computers, when the WMP freezed, the signal in the player remained with the lines in black, as if it was still communicating. I had to disconnected the player, disregarding the signal, which remained even with the player disconnected from the PC. When powered up the startup process ended in the "Creative" screen staying on forever, I had to remove the battery, go to recovery mode, Reboot the player and, after a library rebuilding it worked.
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Any suggestions? I'm really restricted to not to send the player to Creative Customer Service, as it has just finished it warranty period and I'm nowadays in Argentina, from where the post cost would be huge.
Message Edited by raft on 08-4-2006 04:30 PM
Message Edited by raft on 08-4-2006 05:47 PM

Anyone from the Creative board or the guru around has an idea of what can I do?
would be really appreciated.

Help! Zen Micro freezed on "Creative" scr

Hi all,
my Zen Micro has gone crazy... all of a sudden it switched itself on, and it just stays on the "CREATIVE" screen and doesnt do anything.
I cant even update the firmware because it wont connect through the USB.
Also i tried Disk Cleanup and Formatting and everything. but nothing works
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Some one please help

if your micro ever freezes, I would just get an RMA to return it to Creative to get a replacement. I did that, and within a week, they mailed me a brand new zen micro which works perfectly fine (ie. no freezing, no errors, no battery loss issues, etc...)...

Zen Micro freezes at "Creative" Scr

Just what the subject says. I tried to start it up and it goes past the Copyright screen but stays at "CREATIVE". What do I do to fix it (If I can)?

My Zen Micro is also suffering from the same problem. It turns on and freezes on the creative logo. I tried using the Rescue mode but nothing happens. Reboot will just end up on the same frozen screen. Scan disk, format disk and reload firmware just display a popup saying that the task has started but it stays frozen there. Using the USB cable the computer does not recognize the ZEN. It does recognize that a media player was connected to the usb port but freezes any program that tries to communicate with it.
There is no harddri've noise at all coming from the player.

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I have had this problem creep up on me lately, but it doesn't happen every time though. I've been able to get around it by trying two or three times to reconnect it, but a couple of times it got right stubborn. In that situation, it seemed restarting my PC did the trick.
Not sure if that helps, but...

Zen micro - freezes up complete

alright well. a while ago, i was syching my music to my zen micro but it was freezing up the media player and it would stop when it was halfway done, so i just unplugged it from my computer and turned it off. now, when i try to turn my zen on, it goes to the "rebuilding library" screen, then to a song, where it freezes. sto
ps.
nooothingggg happens. i try to press a button, it doesn't do anything. it plays no music. i try to turn it off, it doesn't. i have to actually take the battery right out of the back just for it to turn off. when i plug it back into my computer, it turns itself on like it should, but then it rebuilds the library, goes to a song, and freeezes, and the computer says it's not connected.
dear god, please help me.

Mine just did the same this weekend .. But there is Good news !!! ..
If you go into recovery mode and select Clean up all is good
I first cleaned up then re-started , the zen does another library re-build .. then all seems to work after that ..
See below :
How do I enter Recovery Mode on my Zen Micro?
To go into Recovery Mode
Take out the battery, press and hold the ON/LOCK button in the ON position and put back the battery back.
Wait until Recovery Mode appears on the display
You have the following options
Clean Up - (To rearrange your stored data)
Format All - (To format and remove all data)
Reload Firmware - (Reloads your player's operating system - Do not choose this option unless you have downloaded a firmware update from the Creative website)
Reboot - (Restarts your Player)
Sads

Zen Micro Freezes when USB plugged

My 5 day old Zen Micro 6 GB freezes when I plug it in with the USB cable. It freezes on the "Now Playing" screen. And then I get a little window that pops up on my desktop saying "USB device not recognized." The only way to un freeze it is to remove the battery.
I've also found that if I turn the player on, and have it in Menu, NOT playing any song, it will dock fine.
I'm using firmware 2..02.
I've tried (in this order)
Re-formatting with 2..02
Disk Clean up
Uninstalling EVERYTHING on my PC and then reinstalling it
Still getting the same error. I'm running WIN XP SP2.
Anyone offer any advice?Message Edited by pi534 on 06-9-2005 06:44 PM

The same problem happens with my 5 gb Zen Micro. But I have noticed that, it happens when I plug it to an USB port with extension cord. It never happens when I use it through my laptop's USB but in my Uni'versity's lab when I plug it in the USB port which is in front of the case by using an extra cable, it freezes. I have to turn the case around and directly connect to the USB. I don't know why but that's the solution I found

Zen Micro FREEZE during trans

Hi,
I'm having a problem with my Zen micro. When I try to sync it to Windows Media Player 0, it freezes at various points, usually at the "Synchronizing Files to My Zen" stage but sometimes at other random points too. It will be frozen on the docked stage (with teh arrows on the player dark) and I'll have to unplug the USB cable before it does anything. This is also a problem when using Napster to go... when I click and drag, the song will transfer up to exactly 50%, then Napster claims that my device stopped responding. The funny thing is that this only really seems to happen when there are songs already on my player... when I reformat and empty out my micro, it loads fine. The player itself works fine with the songs from the original upload.
Any advice? I have it updated to the 2. firmware (but the freeze on the WMP 0 also happened with the 2.0 firmware). I've rebooted, cleaned reinstalled everything on the comp and the player multiple times and I have the USB connected to the back of the computer.Message Edited by BOC on 03-2-2005 2:02 AMMessage Edited by BOC on 03-2-2005 2:04 AM

BOC wrote:
Hi,
I'm having a problem with my Zen micro. When I try to sync it to Windows Media Player 0, it freezes at various points, usually at the "Synchronizing Files to My Zen" stage but sometimes at other random points too. It will be frozen on the docked stage (with teh arrows on the player dark) and I'll have to unplug the USB cable before it does anything. This is also a problem when using Napster to go... when I click and drag, the song will transfer up to exactly 50%, then Napster claims that my device stopped responding. The funny thing is that this only really seems to happen when there are songs already on my player... when I reformat and empty out my micro, it loads fine. The player itself works fine with the songs from the original upload.
Any advice? I have it updated to the 2. firmware (but the freeze on the WMP 0 also happened with the 2.0 firmware). I've rebooted, cleaned reinstalled everything on the comp and the player multiple times and I have the USB connected to the back of the computer.Message Edited by BOC on 03-2-2005 2:02 AMMessage Edited by BOC on 03-2-2005 2:04 AM
BOC, I had this problem with my ALi USB 2.0 card. Try adding a USB 2.0 PCI card (u can probably buy one for around $0) using a chipset which is not ALi. Does this make any sense to you? Don't know what your level of technical expertise is, I can simplify if you want.

Zen Micro freezing on connect

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