Zen Micro Freezing While Play

My Zen Micro is my second MP3 player. My first one was a 2.5 GB Rio Nitrus. It was everything I needed it to be until it started acting funny. It froze up a few times while playing. Then I went on vacation and a week later when I got back and tried to use it, it froze again only this time it wouldn't restart correctly. I'm worried that I might be coming into a similar problem with my Zen Micro. It has never frozen until today. I hadn't used it in a week, similar to what happened when my Nitrus went on me. It paused for about 20 seconds when I was running on the treadmill, and then later, it completely froze. The only thing I could do to reset it was take the battery out of the back. It appears to be fine now but it has me worried. Is there anyone who owns a Zen and experienced similar problems and should this be something I worry about? It especially ticked me off today because I just spent $20 last night for a new holster and belt clip for it. Anyone have any input?Message Edited by diesel6304 on 0-06-2006 08:29 PM

It might be because you were running on the treadmill and you experienced "head crash", where the heads reading the HDD inside your Micro hit the HDD itself. Best to not do that. I use it on the treadmill, but I only powerwalk on the treadmill......
Oh yeah, in addition, it's normal every now and then for it to freeze (okay, not normal normal, but unless it's doing it regularly, it's not really that much to worry about). I would suggest running a disc cleanup from the recovery mode.Message Edited by RMskater on 0-06-2006 0:53 PM

Similar Messages

Zen Micro Freezes during play and sometimes won't turn on at

I have been having some issues with my micro and wondered if anyone could help. I didn't drop it or do anything I can recall to cause these issues, it just seemed to start out of the blue. 2 things are happening. Sometimes it will freeze during play and "buzz" (it's really just transmitting a countinuous sound of a millisecond of what it was playing like if the guy was saying apple, and it freezes when he starts to say it it will sound like "aaaaaaaaaaaaaaaaaaaaaaaa" but in a completely illegible buzz way). Second, it will sometimes not turn on at all, no creative logo, no lights, no nothing. Once I take out the battery and replace it, it will always then start no problem. The battery does not seem to be loose at all as the above mentioned buzzin will not stop until I remove the battery, and as I have repeatedly removed the back of the micro during these buzz session?the battery remains firmly seated and the buzzing continues until I remove it. So far I have updated the firmware to 2.2.02 (which I believe reformatted) which didn't stop it from freezing up during play, and just now did a disk clean up (which I can't imagine will have any change?if a complete format didn't). I haven't had the start up problem since the firmware update, but I haven't turned it on and off that many times yet. Any ideas? Sorry to be so verbose but I wanted to explain as best as I could what's wrong, and what I've done so far.

Remove SIM and miniSD card first. Try to boot.
The try hooking it up to the PC again. And see if you might be able to redo the update process.
You can also try a hard reset. As described in a different tread. (Or read below).
Othervise, I afraid you will have to take it to a Service Center.
-- Quote from djassa1 (Re: N80 won't start up!)--
Just reset to factory default.
You will need your 2 hands to do that: While the phone is off press and hold the [Green call Button] + [3 digit button] + [* button] and power on and hold the powwer button. Do that until the phone asks you for the local city reference.
-- End Quote --
Best of luck!

Zen micro freezes while loading firmw

Ok I got my zen micro like 3 days ago and while listening to it at school it all of a sudden froze and I coulden't even cut it off so I had to take teh battery out. When turning it on agian it wen't into recovery mode and then I did a clean disk which did nothing. So I started to do a format (I really didn't care about what was on it and I was antsy to get it to work agian). It ran out of batterys while formating so I got home and started charing it. Formating was taking to long (I waited over an hour) so I tried to reinstal the firmware. We'll it gets to the very last bar on the firmware update and it freezes, the micro stops wokring again and I have to take out the battery to get it to cut off again. I've done this like 3 times, and I tried formating two more times. I have no clue what to do, any help?
edit...
ok after looking around some it seems that this has happened (I heard a weird noise too and I forgot to mention that, I figured it had always been there cuase its bearly noticable but....might be ralated to the problem). Seems like the best option is just to return it and get a new one. But is there something I did to cause this? only thing that I could think I possibly did to it was drop it from about 4 inches up, and it that broke it then I might want to rethink this thing, But I had droped it the day before that so I don't think that caused the problem. Also looking around these things seem to have alot of bugs. headphone jack not wokring, comp not detecting it (which I had to deal with the day I got it), and many other freezes, is this thing really worth it's do the bugs like this come with all the players?Message Edited by Nyzse on 0-3-2006 03:07 AM

Format should complete in a few seconds, so your player sounds faulty unfortunately. Contact support to get a replacement.

Zen micro shutdown while play

Had my zen for 3 weeks . Every 5-20mins will shutdown whilst in play mode , locked or unlocked , totally random time intervals .Powers up when you press power on and restarts where left off before .Reinstalled most recent hardware upgrad(29thDec) and software upgrades but still doing same.
Since upgrading hardware unable to sync using the Zen micro explorer software as will not recognize player as being connected . Can load music on simply by draggin and dropping into the music file directly but is a pain.
Think my player is the problem and needs to go back .any advice, tips etc?

Nobody can offer any thoughts on this?Bump

Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Movie freezes while playing. Lasts for several minutes and continues to happen throughout movie.

Movie freezes while playing on Apple TV. Will remain frozen for several minutes and happens repeatedly throughout movie.

Could be related to interference. Check istumbler or netstumbler to verify. If on wifi try ethernet.

Zen Micro freezes on creative lo

My creative zen micro freezes on start up at the creative logo. I see this is a popular problem, and yes I hear clicking of the hard dri've. I've only had it two weeks and this isn't cool. I would recommend a Rio. In the creative warranty it says does not cover any "Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to sunlight.." Geez, I sure hope they don't consider this an act of god. Now, I must wait the 2+ weeks for my replacement. Not a happy customer.
Btw, has anyone fixed this problem? It doesnt seem so.

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

Zen Micro freezes when boot or in recovery m

In brief, my Zen Micro freezes at booting up or in recovery mode.
It stops at the "Creative" logo. I've tried to do everything in the "Recovery Mode" but none ofthem seems to run. Tried "Disk Cleanup" but it stucks at "Scanning Disk..." and stays on and does nothing. I know it is supposed to show you the status in percentage, but it doesn't get to that point. Tried "Formatting" but it displays "Formatting..." and stucks and does nothing. It is able to"Reboot" but upon rebooting, it freezes at the "Creative" logo screen again.
During the time it's turned on, the computer would not recognize the player as "connected", I couldn't do firmware flash/upgrade. The computer also won't recognize as a removable storage. The Zen Microis in perfect condition, I haven't dropped it once, bought it for less than 2 weeks. Current version of firmware is .0.03 (as i recall). model # DAP-MD0004
Any comment is greatly appreciated!! Thanks =)
ps.
and yes, my battery drains when the player is off (and not in standby mode), with or without headphone plugged in.

Hi kaic,
My Zen Microphoto has exactly the same problem you described. What I like to know is if you got it replaced or if somehow you could fix it yourself. And if Creative replaced it, which they said the problem was?
Thanks a lot,
Fer

Ideas why my Zen Micro slowly stops playing each ti

Hi,? once fully charged?my Zen Micro now operates for approx. 0minutes only. It's operation time has been decreasing slowly over the last 6mths from 30min to?the now 0min. If I touch any buttons, except volume,?while it's playing during those 0minutes (eg, FF, reverse, anything..) it freezes and then shuts down once the battery drains.
I purchased it new and this started happening after approx. year of use - so I think it's too soon to be a battery problem. All ideas, suggestion are welcome. thanks very much! Tara

It could be the battery going.
All LiON batteries start to deteriorate as soon as they leave the factory.
If the battery was in stock for a long time before going into your .mp3 player, it may have already lost some of its life.
The way you use it has a big effect on lifespan too. If you run it flat every time before recharging, it won't last as long as when you keep it 'topped up' most of the time with only occasionally letting it run down.
The original battery in my 2 year old Zen Micro is good for about 4 hours now and it's near the end of its life. Good thing I have a spare that is good for 0 hours!

Zen Micro freezes on Creative L

just tried to turn on my micro, creative logo comes up and freezes, nothing happened. followed instructions on how to perform clean up, the clean up screen also freezes once i clicked yes to cleanup. any way to fix this. im frustrated, dont wanna format and lose all my 600 mp3s and tags <IMG alt=Sad src="http://www.nomadness.net/modules/Forums/images/smiles/icon_sad.gif" border=0> please help


the player doesnt make any click sounds, as soon it starts cleanup, it freezes or at least seems like it. i been waiting for 20 min and it stays the same.

What it comes down to is, there is not much us consumers can do. My dri've has the same problem as the two of yours. We cannot detect the dri've via USB, so that cancels out any firmware update or any recovery software that might be availavle to us. Atleast I think so.
As for what can be done with the unit itself, nothing much. When loaded normally, it freezes at the second screen with the creative logo.
In recovery mode, the unit is not frozen unless you make one of the four selection, all of which lead to a frozen state.
This is how my player crashed. I just finished charging it fully, and decided to change the songs on the zen micro. I connected it to my usb port while it was on. The plug and play screen appeared as I ran the Media Source Organizer program. The PnP screen with the partitioned blocks would not go away. So I was forced to remove the battery, and from that point I've had the stalling problems.
One thing to note is that when i connect the player to the AC adapter, the hard dri've makes clicking noises. This lead me to believe that any function relating to the hard dri've will fail. example: connecting to the PC, formatting, clean up.
Only the basic recovery BIOS which doesn't use the hard dri've is attainable.
I hope Creative will "REVEAL" to us a solution for this. I already paid shipping once for the unit. I hope I don't have to pay to return and then ship it again.

Zen micro - freezes up complete

alright well. a while ago, i was syching my music to my zen micro but it was freezing up the media player and it would stop when it was halfway done, so i just unplugged it from my computer and turned it off. now, when i try to turn my zen on, it goes to the "rebuilding library" screen, then to a song, where it freezes. sto
ps.
nooothingggg happens. i try to press a button, it doesn't do anything. it plays no music. i try to turn it off, it doesn't. i have to actually take the battery right out of the back just for it to turn off. when i plug it back into my computer, it turns itself on like it should, but then it rebuilds the library, goes to a song, and freeezes, and the computer says it's not connected.
dear god, please help me.

Mine just did the same this weekend .. But there is Good news !!! ..
If you go into recovery mode and select Clean up all is good
I first cleaned up then re-started , the zen does another library re-build .. then all seems to work after that ..
See below :
How do I enter Recovery Mode on my Zen Micro?
To go into Recovery Mode
Take out the battery, press and hold the ON/LOCK button in the ON position and put back the battery back.
Wait until Recovery Mode appears on the display
You have the following options
Clean Up - (To rearrange your stored data)
Format All - (To format and remove all data)
Reload Firmware - (Reloads your player's operating system - Do not choose this option unless you have downloaded a firmware update from the Creative website)
Reboot - (Restarts your Player)
Sads

Zen Micro freezed when syncing, now freezes when trying to reload or upgrade firmw

Got a Zen Micro, firmware 2..02
I started having problems syncing with my home PC, which uses XP SP2 with Windows Media Player . Trying to sync resulted in a freezed WMP an, after a while returned an error saying it couldn't communicate with Zen Micro or just showed that all the files to be transfer had been stopped.
Tried to sync in my office, XP SP2 with with Windows Media Player 0. It worked a bit better: could transfer files, but the speed of the transfers was unusually slow for USB 2.0. It ended with the WMP freezed and, after a while, all the files I use for testing where in the player.
In both computers, when the WMP freezed, the signal in the player remained with the lines in black, as if it was still communicating. I had to disconnected the player, disregarding the signal, which remained even with the player disconnected from the PC. When powered up the startup process ended in the "Creative" screen staying on forever, I had to remove the battery, go to recovery mode, Reboot the player and, after a library rebuilding it worked.
Read some threads and thoght that reloading the firmware would help. But the sign "erasing firmware" doesn't dissapear in my player's screen. I gave up after 2 hours. At that point, my player starting showing a "firmware error" at startup and going to the recovery screen every time it is powered up.
Tried to upgrade firmware. It gave a "player not connected" error using my home PC (WMP ) but not in my office (WMP 0). I try to "re-upgrade" to 2..02 but it returned a "failed to upgrade firmware" error (after a few minutes with the window freezed) and the player remained in "communicating" status (black lines in the screen's icon). Try then to "downgrade" to last .xx firmware version available, but the operation hangs after the "format completed successfully" message, with only two bars in the progress indicator, and it stays like this for a very long time (tried for 30 minutes), still with the communication black-lines-in-icon status.
If I try to re-run the firmware upgrade inmediately, it says "your player is not connected, please reconnect your player", as it is still in "communicating" status. I have to take battery out and reinsert it to be able to restart the firmware proess.
Any suggestions? I'm really restricted to not to send the player to Creative Customer Service, as it has just finished it warranty period and I'm nowadays in Argentina, from where the post cost would be huge.
Message Edited by raft on 08-4-2006 04:30 PM
Message Edited by raft on 08-4-2006 05:47 PM

Anyone from the Creative board or the guru around has an idea of what can I do?
would be really appreciated.

Zen Mirco Freezing while "rebuilding Library",Help Need

My Zen Micro froze when shutting down so i removed the battery and went to switch back on but on the re-building library screen it starts but then stops and freezes. Tried removing battery but happens again. Please Help?

have you tried doing a disk cleanup? hold down the power on button while reinserting the battery > takes you to the rescue menu.

Creative Zen Micro - Freezes/Clicks - Hard Drive Malfuncti

I know that many of you are having similar problems with your Zen Micros...here's the deal with mine (it is a 6gb, probably doesn't matter).
I bought it a year ago, used it for two months, then it sat in its box in a drawer for probably four months. When I went to use it again, battery was completely de-charged (or so I assumed, because it was not turning on). So I plugged it in, it began to charge, but would not turn on to play and was not recognized by the computer, even after several hours of charging. Additionally, when I held it up to my ear, I could hear a repeated clicking noise, like something was stuck inside. I took it back to Circuit City... obviously, it was too late to return it. They had a technician look at it for an hour, but he said it looked like it was fried.
I continued charging the Zen for probably 2 days straight after that, and finally, it turned on and played like normal. I thought the problem had been that the battery was just far too de-charged and it just needed that extra 24-hours of being plugged in. So it continued working for a few months.
Then I put it away for a month. Again, it sat in its box. I took it out a few days ago...same old problem.
- when I plug it into the computer, sometimes it turns on and charges with the battery symbol in the upper corner, and sometimes it just goes to the Creative main screen (as if it's going to turn on and play) but just freezes.
- when it is not correctly charging (just frozen on the main screen), it always continues with the clicking noise.
I read responses on this forum that said to try banging it against the table. I did this and the clicking noise did stop, but it still stays frozen on the main screen.
I am a struggling, broke college student who foolishly spent $200 on this mp3 player...and in the past year, I have only been able to use it for about 5 months. So many people have the same problem with the Zen Micro that it makes me curious as to why Creative seems to not be doing anything to help. They say to send it in and get a new hard dri've - but that will cost $200...and at this point, I would only have to spend about half of that to buy a new Zen Micro altogether! Most of my family and friends use IPods and I have never witnessed such problems.
Anyone have any suggestions?

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

Zen Micro won't play

I just got a Zen Micro, and I have lots of files on my computer, both .mp3 and .wma. I was successfully able to transfer a preexisting .mp3 that worked fine. However, I transfered a preexisting .wma file, and my Zen told me that the file was not supported!
I tried a couple of things, like ripping a song with WMP 0 and transferring it, and still my player said it was not supported. I just tried ripping it with the Creative Media Source as .wma and with no DRM selected and it the Zen was able to play it! I then ripped a new one as regular .wma (not lossless) and transferred it drag and drop and that one works ok well. I believe I was previously ripping them as Window Media Audio Lossless, and those seem to be the ones that will not play.
What can I do to make the player play all my preexisting .wma (lossless) files?
Thanks for the help!

You can't play WMA Lossless directly; however, if you have 2.x firmware, WMP 0 can convert files on-the-fly while transferring them to the Micro. (It may also work with .x firmware, but I haven't tested it.) With your Micro plugged in, go to the Sync tab, then click the "Display properties and settings" button (the sheet with a red checkmark on it at the upper right). Then click the "Quality" tab and check "Convert files as required by this device (recommended)". You can let WMP 0 set the bitrate on its own, or select the bitrate (64, 28, 60, or 92 kbps) using a slider. (I understand this slows down file transfer, however.)
With Creative software, you'll have to use MediaSource Audio Converter to convert the files on your PC to 320 kbps or less (WMA or MP3) before transferring them. I understand Notmad Explorer has on-the-fly conversion, however.

Zen Micro Freezing While Play

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