Zen Micro frozen at 'Creative' Scr

Help !!
Life without my music is going to be tough - need assistance here !!
Basically, my Zen Micro has frozen at the Initial 'Creative' Logo screen ..... won't go any further than this. Tried taking the battery out and putting it back in again - but to no avail.
I can get the to the Rescue/Recovery screen, and tried rebooting - no joy.
Currently it's sititng at Scan Disk, but it has been sitting there for about /2 hr now without any apparent progress.
Reluctant to try any of the other Rescue options at this stage, as I am quite scared about losing all the tracks I have put onto the player.
As far as I can recall, the Firmware is .0.8 (basically firmware hasn't been upgraded since I bought the player back in April).
Any help in getting me back to listening to my tunes would be greatly appreciated.

As per the FAQ post, if you can't get functions in rescude mode to work the player is faulty. You need to contact Creative Support to get the player replaced, contact links are also in the FAQ post and also available via links on this page.

Similar Messages

  • Zen Micro freezes at "Creative" Scr

    Just what the subject says. I tried to start it up and it goes past the Copyright screen but stays at "CREATIVE". What do I do to fix it (If I can)?

    My Zen Micro is also suffering from the same problem. It turns on and freezes on the creative logo. I tried using the Rescue mode but nothing happens. Reboot will just end up on the same frozen screen. Scan disk, format disk and reload firmware just display a popup saying that the task has started but it stays frozen there. Using the USB cable the computer does not recognize the ZEN. It does recognize that a media player was connected to the usb port but freezes any program that tries to communicate with it.
    There is no harddri've noise at all coming from the player.

  • Help! Zen Micro freezed on "Creative" scr

    Hi all,
    my Zen Micro has gone crazy... all of a sudden it switched itself on, and it just stays on the "CREATIVE" screen and doesnt do anything.
    I cant even update the firmware because it wont connect through the USB.
    Also i tried Disk Cleanup and Formatting and everything. but nothing works
    It just freezes at those screens.
    Some one please help

    if your micro ever freezes, I would just get an RMA to return it to Creative to get a replacement. I did that, and within a week, they mailed me a brand new zen micro which works perfectly fine (ie. no freezing, no errors, no battery loss issues, etc...)...

  • ZEN MICRO FREEZES ON CREATIVE SCR

    argh.i need help.i turn on my zen micro and it starts up as usual but then freezes on the creative screen and doesn't do anything. i've tried going into recovery mode, i rebooted and that didn't work. so i reformated and that didnt work either :S?i really dont' know what to do.it also isn't recognised by my computer!!?i've only had it for a few months... but i can't find my receite for it. Is there anyother way i can use my warranty without having to have my receit's?Please help.

    I am having the same problem, we have tried absolutely everthing and nothing has worked. We have given up now and are going to buy a new one. My Microphoto lasted 4 months -I tried to say under the sale of goods act that there you would expect an MP3 player to last longer than that but these big companies don't give a stuff. Sorry not to have been more positi've. If anyone out there dose have any ideas please help us!

  • Zen micro frozen on creative screen.. all given tips dont wor

    I got my Zen as a birthday present in march, from about a month in the sound started going funny because the jack screwed up.. until now i've simply taped my headphone wire to the side because that moves the jack in the right position to work.. it may be annoying but it worked... i was gna send it back but i couldnt work out how!... i li've in belgium and the player was bought in england from a relati've.. so i have no bill and cant send it back to the store...
    also a few days ago it just froze on the creative loading screen... rebooting etc does not work i've tried it all... ppl say get the new firmware. but to do that u have to plug in the zen.. bt thats silly coz its frozen and the computer wont pick it up
    can someone tell me how i can send it back.. and if i can send it back...
    i need my mp3 for my boring bus rides to college everyday!
    the support NEVER email back.. out of about 4 times i've tried
    thanks again!
    Tom
    Message Edited by tommoev on -24-2005 08:3 PM

    tommoev wrote:
    i tried following the guide before but nothing worked, unless i missed something in the guide.. its all a bit confusing :S,
    If you can let me know what's confusing I'll have another look at it.
    Basically can you get into rescue mode and run a disk cleanup? That's the first thing to try.
    If you can't get into rescue mode the player is faulty.
    i think the relati've did buy it with a credit card...
    also how do i contact the support to get info on sending back my micro and getting it fixed or replaced.
    could you give me an email? or a number for a belgian support line?
    Just follow the link on this page (click Support > Contact Customer Support) it will guide you to the right contact details.

  • Zen Micro Photo frozen on Creative scr

    Hi, I have had my Zen Micro Photo for three months and it has worked fine untill today. When I turned it on it went to the creative screen like it usually does and it just stayed there. I tried taking out the battery and putting it in again but it did the same thing. It doesn't even do anything when I hook it up to the computer. What can I do? I'm freaking out here please help me!!!!!!

    It could be that the microdri've is "stuck" or in failure.
    While the MicroPhoto is turned off, try tapping (well do it very firmly and with enough force) on the palm of your hand, restart the MicroPhoto and see if it boots up completely.
    If not, a firm smack on a table top or counter may unstick the heads of the microdri've if that is what's preventing the microdri've from completely booting up.

  • Zen Micro Frozen Scr

    I power-on my Zen Micro as I usually do. The player turns on but i can not navigate through the player because the touchpad does not seem to be registering. Then, powering-off does not work either. I must remove my battery in order to turn player off.
    When I boot into Recovery Mode, it is the same issue. I believe my device is defecti've but Creative just recently replaced it approx. 2 months ago.
    Is there anything that I can do?

    I have the very same problem! About 2 months ago my Zen Micro?broke (after having it for 3 to 4?months). I took it back to the store, they send it to the factory and i got a brand new one free of charge. This was about a month ago...today i wanted to turn it on and it just froze and i have to take the battery out if i want to turn of the player. This is ridiculous, i haven't done anything weird with it, i have a protection skin around it and it's only month old! I have been very carefull with it. Im thinking of going back to the story and ask? for my money back....im done with MP3 players,? i miss the CD players!?

  • Zen Micro Frozen on " Zen Micro " scr

    HELP
    !!! My Zen Micro will not boot up past the screen that reads Zen Micro. I tried shakeing it as I read here but that didn't work I also tried the tapping on the side and that didn't work either. What can I do? Thanks

    FIRST OF ALL STOP HITTING IT!!!
    It is a HARD DRIVE player!!!
    This means hitting it may cause the HD's head literally CRASH on the disc completely and uterly destroying it!!!
    Now, if it isn't already too late try this:
    Remove the battery.
    Move the switch to the "on" possition and KEEP it there while putting the battery back and it boots until it shows a "Recovery Menu" screen.
    Then Select the FORMAT function.
    CAUTION, THIS WILL DELETE EVERYTHING ON THE HD, MAKE SURE YOU HAVE BACKED UP EVERYTHING!!!
    Then select the reboot.
    If it stiLl doesn't work download the latest firmware ( or 2 version, depending what you had before, if you don't know which one to use I'd suggest DLing FW version ..0) from
    http://www.europe.creative.com/support/downloads/
    and save it on your PC in the location you will easily find it ( e.g.
    Desktop).
    Then do the same thing to get back to the Recovery Menu screen but this time select Reload Firmware from the Recovery Menu and follow the on-screen instructions on your player. This will take a few minutes. BE PATIENT and DO NOT DISCONNECT your player
    during the process. IF YOU DO YOU'LL COMPLETELY BRICK YOUT PLAYER!!!
    Once completed select Reboot.
    If it still won't work take it back to Creative...
    Cheers!Message Edited by Keyper7 on 02-5-200602:05 AM

  • Brand New Zen Micro Hangs on "Creative" Logo Scr

    Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
    Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
    I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
    Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

    hi,
    hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
    that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
    i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
    i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
    hope you get your micro working soon.. good luck!!!

  • Zen Micro freezes on Creative L

    <SPAN class=postbody>just tried to turn on my micro, creative logo comes up and freezes, nothing happened. followed instructions on how to perform clean up, the clean up screen also freezes once i clicked yes to cleanup. any way to fix this. im frustrated, dont wanna format and lose all my 600 mp3s and tags <IMG alt=Sad src="http://www.nomadness.net/modules/Forums/images/smiles/icon_sad.gif" border=0> please help
    <SPAN class=postbody>
    <SPAN class=postbody>
    <SPAN class=postbody>the player doesnt make any click sounds, as soon it starts cleanup, it freezes or at least seems like it. i been waiting for 20 min and it stays the same.

    What it comes down to is, there is not much us consumers can do. My dri've has the same problem as the two of yours. We cannot detect the dri've via USB, so that cancels out any firmware update or any recovery software that might be availavle to us. Atleast I think so.
    As for what can be done with the unit itself, nothing much. When loaded normally, it freezes at the second screen with the creative logo.
    In recovery mode, the unit is not frozen unless you make one of the four selection, all of which lead to a frozen state.
    This is how my player crashed. I just finished charging it fully, and decided to change the songs on the zen micro. I connected it to my usb port while it was on. The plug and play screen appeared as I ran the Media Source Organizer program. The PnP screen with the partitioned blocks would not go away. So I was forced to remove the battery, and from that point I've had the stalling problems.
    One thing to note is that when i connect the player to the AC adapter, the hard dri've makes clicking noises. This lead me to believe that any function relating to the hard dri've will fail. example: connecting to the PC, formatting, clean up.
    Only the basic recovery BIOS which doesn't use the hard dri've is attainable.
    I hope Creative will "REVEAL" to us a solution for this. I already paid shipping once for the unit. I hope I don't have to pay to return and then ship it again.

  • Zen micro frozen - please he

    my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
    here's the situation:
    currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
    has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
    on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
    thanks all.

    ahmedplummer wrote:
    my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
    here's the situation:
    currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
    has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
    on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
    thanks all.
    This post is super long. No one is going to reply to it. Unless people have disposable time like me. I think it might be your music. They might be corrupt. I think you're only choice is to sorry to say but start the collection again.~Derek

  • +++Installing Zen Micro w/o Creative related software?

    I was wondering whether Win XP w/ SP2 is able to detect Zen Micro w/o its related software? I would like to use only WMP0 to transfer my songs.....

    Kelly,
    I have installed the MTP software as well and it does transfer te playlists from WMP to the Zen Micro. The only problems I have had with the new firmware have not been firmware or Creative related but rather WMP related. It seems to be very picky about what it will transfer if you have it set to automatically convert to WMA-64 to save space. It gets hung up on some files during conversion or takes an unspecified error and skips the file to go to the next. What I actually have ended up doing is loading up MediaSource again without drivers for the player and used it to convert the files I wanted to WMA and then pointed WMP at that folder and it transfers them and the playlists fine. Now that I have read this post I will try Real's player as well to see how it works with it. This has only been a slight frustration though because I am trying to maintain the files in their original format and just conver the ones I am loading now. My wife owns an iPod and can load plenty of files in the higher bit rate that I ripped them off our cds in.Message Edited by AspenWiedii on 0-09-2005 07:09 AM

  • Zen Micro Stuck On Startup Scr

    My Zen Micro 2 gig is two years old. It seems it is stuck on the startup screen that states "Creative." I thought I heard a slight pulsating/droning sound upon startup. I was going to merely try a firmware reinstall or format but I cannot even get the computer to recognize a connection with the device. When I charge the device, I do get the animated charging icon - however I am sure that would be independent of any other features.
    If I remember correctly the Micro is a hard dri've based device? If so I would think that it must have been damaged somehow. Either way, any suggestions on how to attempt a fix? Or is the player gone to MP3 Heaven?
    Thanks for any help. And for the record, I have been very happy with the device throughout my ownership.

    If you're absolutely sure you cannot enter recovery mode then you'll need to contact support to get it replaced.

  • ZEN MICRO STUCKS ON ''CREATIVE'' SCREEN! HELP!!

    Last Saturday i transfered some mp3s to my
    creative zen micro.After that i turnt it
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    on.But in the ''CREATIVE'' logo, it stopped
    corresponding. I took the battery off and pluged
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    up, the device stopped correspondig] Please?
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    position.MY PARENTS MUST NOT LEARN ABOUT IT!

    when you put it against your ear do you hear a soft buzz? if thats the case your HD crashed, i had that too last year.
    it was 2 weeks after i bought it. i got a new one imidiatly.
    now 3 weeks ago i send it back again because the contact of the ears was screwed. i got a new one that was gb bigger than i had so ty creative. but now this one crashes evry 2 days, stops, start up, stops again i try that for 30 times then it runs but it loses the last update of songs... somtimes stops with rebuilding library too but the recovery mode worked..... damit crashed again

  • Zen micro-stuck at creative sym

    when i turn on my zen micro it doesnt work it just freezes at the creative sign (the after creative copy right) what can i do to fix it

    Jamez3,
    First off I would try going into rescue mode and attempting a clean up. If that doesn't work then try a format. The instructions for this can be found in the FAQ at the top of this forum. If that doesn't work, contact support and they will help you out (as this may be a problem that will require a repair of the player).
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