Zen Micro Frozen ON at Logo scre

After a problem with the firmware I upgraded it on My Zen Micro. Now it freezes at the logo screen. It wont boot up and wont turn off. HELP!!!!

Have you run cleanup in the recovery menu? Try that.
To get to this menu, take out the battery, hold the power button ON and reinsert the battery. Continue to hold the ON button for 0 seconds or so until the recovery menu appears.
Run cleaup. A window will open showing scan with a percent progress. If that just freezes, and never progresses to 00%, then you have bigger problems. You might take out the battery at that point, get back into the recovery menu and run the firmware reinstall. Have the newest firmware ready to go on your desktop.
If that fails, you probably have a dead dri've. Hold the player up to your ear when you insert the battery. You should hear the dri've, at least faintly, spin up. If it is completely silent, that is a bad sign - dead dri've. If instead, you hear some odd twangs or repeated whir/clicks, the dri've head has hung on the platter edge. There are "unauthorized" ways to free it up that often work, but if you are under warranty, send call Creative for an RMA.

Similar Messages

Zen Micro frozen at 'Creative' Scr

Help !!
Life without my music is going to be tough - need assistance here !!
Basically, my Zen Micro has frozen at the Initial 'Creative' Logo screen ..... won't go any further than this. Tried taking the battery out and putting it back in again - but to no avail.
I can get the to the Rescue/Recovery screen, and tried rebooting - no joy.
Currently it's sititng at Scan Disk, but it has been sitting there for about /2 hr now without any apparent progress.
Reluctant to try any of the other Rescue options at this stage, as I am quite scared about losing all the tracks I have put onto the player.
As far as I can recall, the Firmware is .0.8 (basically firmware hasn't been upgraded since I bought the player back in April).
Any help in getting me back to listening to my tunes would be greatly appreciated.

As per the FAQ post, if you can't get functions in rescude mode to work the player is faulty. You need to contact Creative Support to get the player replaced, contact links are also in the FAQ post and also available via links on this page.

Brand New Zen Micro Hangs on "Creative" Logo Scr

Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
hope you get your micro working soon.. good luck!!!

Zen micro frozen - please he

my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
here's the situation:
currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
thanks all.

ahmedplummer wrote:
my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
here's the situation:
currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
thanks all.
This post is super long. No one is going to reply to it. Unless people have disposable time like me. I think it might be your music. They might be corrupt. I think you're only choice is to sorry to say but start the collection again.~Derek

Zen Micro Frozen Scr

I power-on my Zen Micro as I usually do. The player turns on but i can not navigate through the player because the touchpad does not seem to be registering. Then, powering-off does not work either. I must remove my battery in order to turn player off.
When I boot into Recovery Mode, it is the same issue. I believe my device is defecti've but Creative just recently replaced it approx. 2 months ago.
Is there anything that I can do?

I have the very same problem! About 2 months ago my Zen Micro?broke (after having it for 3 to 4?months). I took it back to the store, they send it to the factory and i got a brand new one free of charge. This was about a month ago...today i wanted to turn it on and it just froze and i have to take the battery out if i want to turn of the player. This is ridiculous, i haven't done anything weird with it, i have a protection skin around it and it's only month old! I have been very carefull with it. Im thinking of going back to the story and ask? for my money back....im done with MP3 players,? i miss the CD players!?

Zen Micro Frozen on " Zen Micro " scr

HELP
!!! My Zen Micro will not boot up past the screen that reads Zen Micro. I tried shakeing it as I read here but that didn't work I also tried the tapping on the side and that didn't work either. What can I do? Thanks

FIRST OF ALL STOP HITTING IT!!!
It is a HARD DRIVE player!!!
This means hitting it may cause the HD's head literally CRASH on the disc completely and uterly destroying it!!!
Now, if it isn't already too late try this:
Remove the battery.
Move the switch to the "on" possition and KEEP it there while putting the battery back and it boots until it shows a "Recovery Menu" screen.
Then Select the FORMAT function.
CAUTION, THIS WILL DELETE EVERYTHING ON THE HD, MAKE SURE YOU HAVE BACKED UP EVERYTHING!!!
Then select the reboot.
If it stiLl doesn't work download the latest firmware ( or 2 version, depending what you had before, if you don't know which one to use I'd suggest DLing FW version ..0) from
http://www.europe.creative.com/support/downloads/
and save it on your PC in the location you will easily find it ( e.g.
Desktop).
Then do the same thing to get back to the Recovery Menu screen but this time select Reload Firmware from the Recovery Menu and follow the on-screen instructions on your player. This will take a few minutes. BE PATIENT and DO NOT DISCONNECT your player
during the process. IF YOU DO YOU'LL COMPLETELY BRICK YOUT PLAYER!!!
Once completed select Reboot.
If it still won't work take it back to Creative...
Cheers!Message Edited by Keyper7 on 02-5-200602:05 AM

Zen Micro Frozen, No Touchpad, No Firmw

As you can probably tell by my message, i'm having more than my share of my 3-day old Zen Micro:
Please help me out with whatever you can, since Customer Support seems beduffled.
- It all started when my TouchPad froze. Joy.
2- Then, i couldn't restart becuase it won't shut down. I have to yank the battery out.
3- I tried holding down the 'off' button whilst i put the battery back in. But how can i restart without the touchpad?
4- Customer Support told me to d/l the version 2 firmware whilst in the recovery mode (the screen with 4 options). It didn't work, becuase the firmware wouldn't update whilst the player was connected to the USB port. However, once i disconnected the USB port, the firmware would start up, and then ofcourse freeze.
Customer Support told me to send it in, however; thought i'd try u guys.
Thanks a lot!

Thanks for the reply,
I tried doing that on my laptop, but there's still a problem.
This sucks, i don't wanna send it back to Creative for repair when i just got it 3 days ago!!!!

Zen micro frozen on creative screen.. all given tips dont wor

I got my Zen as a birthday present in march, from about a month in the sound started going funny because the jack screwed up.. until now i've simply taped my headphone wire to the side because that moves the jack in the right position to work.. it may be annoying but it worked... i was gna send it back but i couldnt work out how!... i li've in belgium and the player was bought in england from a relati've.. so i have no bill and cant send it back to the store...
also a few days ago it just froze on the creative loading screen... rebooting etc does not work i've tried it all... ppl say get the new firmware. but to do that u have to plug in the zen.. bt thats silly coz its frozen and the computer wont pick it up
can someone tell me how i can send it back.. and if i can send it back...
i need my mp3 for my boring bus rides to college everyday!
the support NEVER email back.. out of about 4 times i've tried
thanks again!
Tom
Message Edited by tommoev on -24-2005 08:3 PM

tommoev wrote:
i tried following the guide before but nothing worked, unless i missed something in the guide.. its all a bit confusing :S,
If you can let me know what's confusing I'll have another look at it.
Basically can you get into rescue mode and run a disk cleanup? That's the first thing to try.
If you can't get into rescue mode the player is faulty.
i think the relati've did buy it with a credit card...
also how do i contact the support to get info on sending back my micro and getting it fixed or replaced.
could you give me an email? or a number for a belgian support line?
Just follow the link on this page (click Support > Contact Customer Support) it will guide you to the right contact details.

Zen Neeon 'Frozen' at Creative Logo when inserted into U

add me to the list of people who's Neeon freezes at the creative logo when connected to a USB port.
I've tried to boot into the recovery mode, and the device appears as a 'player recovery device' however when the firmware update tries to update, the 'player recovery device' disappears, and windows tells me a USB device has malfunctioned and that i should re-insert it. which then makes the firmware update fail, as it loses the connection to the player.
My Neeon is now a couple weeks expired from the 2 month warranty. as i bought it last year for my Xmas present. which means i'm pretty much stuck with a paperweight now as the knowledge base doesn't help me one bit and e-mail support wasn't exactly helpful either, as i only ever got replies that needed the player to connect to the PC. when it's not even getting to the stage where it will talk to the PC properly.
i've always supported creative players, as they're about the same price as the consumer-tastic ipods, but offer many more features, and then this happens as soon as the warranty expires, which is really just like a kick in the face.
if there's any way to workaround this that anyone knows of, i would love to hear from you, because i'd rather not have to spend any money to buy another player. (and chances are, it won't be a creative one)

Yes I have been dealing with the same problem until the creative.com helped me.Here the solution :
Creative Mass Storage Driver .07.00.250 (3.24 MB)
http://sg.creative.com/support/downloads/download2.asp?Product=224&dlcentric=8983&Product_N ame=Zen+Neeon+5GB%2F6GB&OSName=Windows+XP
After that, download the following firmware and use the below method to
check if the player can be detected. If yes, reload the firmware to your
player to resolve the issue.
The firmware can be download from the below link:
Creative Zen Neeon Firmware .0 (2.5 MB)
http://sg.creative.com/support/downloads/download2.asp?MainCategory=23&Product=224&dlcentri c=9534&Product_Name=ZEN+Neeon+5GB%2F+6GB&OSName=Wi ndows+XP
To install this firmware upgrade:
. Press and hold the Play button while connecting your player to your
computer's USB port.
2. Continue to hold the Play button for 0 seconds after connecting your
player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears
on the screen.
4. Follow the instructions on the screen to install recovery drivers for
your player.
5. Download the ZenNeeon_PCFW_LF__0_FM.exe file into your local hard
disk.
6. Double-click the firmware upgrade file and follow the instructions on
the screen.
I wish This could help you, as did it to me.(And sorry for my poor english)

Zen Micro frozen with the word the "Creative" stuck on the scr

Yesterday, whil listening to music, my Zen froze up (understand, I just bought this a week ago). So. I tried to shut it off. Nothing. So. I took the battery out. When I put it back in, the word "Creative" stays stuck on my screen. I've tried taking the battery back out, putting it back in. Still the same thing. So. I tried hocking it back up to my computer. It doesn't even acknowledge the device. Nothing is working. What should I do?
Brenda

Brenda,
Can you try getting the player into Recovery Mode? If it can't do that either, it's possible there is a hardware problem with the player (contact Customer Support for assistance). If you can get into Recovery Mode, try the Clean Up first.
Cat

Locked-Up Zen Micro-Photo Scrolling "Creative logo" S

Giday,
I love my ZMP but the latest fault is a shut-down where the "Creative-logo" screen scrolls continuously downward. If you can imagine a TV with the Horizontal Holld setting out of whack then that's what I've got.
Now, as i have tried to recharge the the battery via the reliable USB port, no sign of life. NOT on the unit, NOT with the self-sensing in the Organizer software and NOT with the ZMP Media Explorer software.
It is a deceased Parrot!:manvery-happy:
Gi've me some hope!:smileytongue:

Aahh,
Just got off the phone to my friendly tech support. The usual questions:
Did I reset the ZMP by holding the switch On whilst re-installing the battery? - Yep!:smileyindifferent:</LI>
What did I see? - Nothin'! </LI>
So I guess the prob could be a flat battery right.:smileyvery-happy: But if this is true, then why did this occur at the same time as the Organizer, ZMP Media Explorer software and Media Player all decided to ignore their battery-charging duties for my ZMP?:smileysurprised:
Anyone else get the "Horizontal Hold" screen?

Zen Micro frozen on the creative scr

My zen just froze at the creative startup screen and doesn't do anything after that. I tried resetting the battery, clean up mode and reboot. It just freezes again. I saw a lot of posts regarding zen freezing but no replies. can somebody help pleaseeeeeeeeeeeeeeeee? I did not want to reload the firmware because my computer doesn't recognize the zen either so then i would have no way to reload it on to there.

Mine did this exact same thing... I ended up having to send it back..and im now waiting to get it back fixed!

4 day-old Zen Micro now gives "Hardware Problem" Scre

Worked perfectly for first 2 days. Then yesterday it started freezing when I tried to shut it down. Today after I took the battery out it said "Hardware Problem" and won't allow me to do anything else (or go into the repair screen). I guess I have to return it.
-Jesse

Thanks for the info. I have to hand it to Amazon: I went online this morning to Amazon.com and clicked to submit my claim for a replacement. In the comments area I said that if they could send me out a new one one-day service I would take it, otherwise I just wanted a refund. I already got the notification that a new one was sent one-day mail, with no charges at all (shipping or otherwise). The link had a UPS label to put on my old box so I can ship it back for free. That's great service to me! Actually more convenient than if I had bought it from a store!

Zen micro stuck in recovery mode

Hi
zen micro frozen in recovery mode and i downloaded new firmware on to my pc
but it wont even open im at a loss at what to do any help much appriceated

Have you tried to reset it using a pin of some sort? Or something sharp? Or try taking the battery out and put it back if it doens't have a reset button. It'll do the same thing
WHAT TO DO AFTER:
I did have a problem like this though, and it seems to be common when in Recovery Mode.
Before connecting to USB, first open the firmware update (Don't connect it before hand). When it says to connect, do so, but not before, and then select Update.
I hope this helps Message Edited by flame on 02-09-2006 :39 AM

Zen Micro problem player frozen, can connect to pc, what to d

hello community,
My 6 month old zen micro has frozen after a small drop. I have read of this product freezing at the creative labs screen but mine freezes once it has turned on completely (i see the song/artist/album of the last song i was playing). Here, the touchpad does not work and i cannot turn it off without removing the battery, although i can turn it on normally. Also the glow around hte player doesnt work but the main LCD works.
When i try to access the emergency menu or whatever wit hall of the options (clean up/format etc) I cannot do anything since the touchpad is unresponsi've. I can, however, charge it with my computer and sync files that way.
So my question is: How can I revi've my Zen Micro using a connection with my computer, being able to transfer stuff?

Right... I havent tried anything insane i've smacked it around and dropped it again but nothing huge or drastic yet... so i guess it is an internal mechanical problem that cant be fixed with a new firmware or rolling back my current firmware?

Zen Micro Frozen ON at Logo scre

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