Zen Micro Frozen Scr

I power-on my Zen Micro as I usually do. The player turns on but i can not navigate through the player because the touchpad does not seem to be registering. Then, powering-off does not work either. I must remove my battery in order to turn player off.
When I boot into Recovery Mode, it is the same issue. I believe my device is defecti've but Creative just recently replaced it approx. 2 months ago.
Is there anything that I can do?

I have the very same problem! About 2 months ago my Zen Micro?broke (after having it for 3 to 4?months). I took it back to the store, they send it to the factory and i got a brand new one free of charge. This was about a month ago...today i wanted to turn it on and it just froze and i have to take the battery out if i want to turn of the player. This is ridiculous, i haven't done anything weird with it, i have a protection skin around it and it's only month old! I have been very carefull with it. Im thinking of going back to the story and ask? for my money back....im done with MP3 players,? i miss the CD players!?

Similar Messages

Zen Micro frozen at 'Creative' Scr

Help !!
Life without my music is going to be tough - need assistance here !!
Basically, my Zen Micro has frozen at the Initial 'Creative' Logo screen ..... won't go any further than this. Tried taking the battery out and putting it back in again - but to no avail.
I can get the to the Rescue/Recovery screen, and tried rebooting - no joy.
Currently it's sititng at Scan Disk, but it has been sitting there for about /2 hr now without any apparent progress.
Reluctant to try any of the other Rescue options at this stage, as I am quite scared about losing all the tracks I have put onto the player.
As far as I can recall, the Firmware is .0.8 (basically firmware hasn't been upgraded since I bought the player back in April).
Any help in getting me back to listening to my tunes would be greatly appreciated.

As per the FAQ post, if you can't get functions in rescude mode to work the player is faulty. You need to contact Creative Support to get the player replaced, contact links are also in the FAQ post and also available via links on this page.

Zen Micro Frozen on " Zen Micro " scr

HELP
!!! My Zen Micro will not boot up past the screen that reads Zen Micro. I tried shakeing it as I read here but that didn't work I also tried the tapping on the side and that didn't work either. What can I do? Thanks

FIRST OF ALL STOP HITTING IT!!!
It is a HARD DRIVE player!!!
This means hitting it may cause the HD's head literally CRASH on the disc completely and uterly destroying it!!!
Now, if it isn't already too late try this:
Remove the battery.
Move the switch to the "on" possition and KEEP it there while putting the battery back and it boots until it shows a "Recovery Menu" screen.
Then Select the FORMAT function.
CAUTION, THIS WILL DELETE EVERYTHING ON THE HD, MAKE SURE YOU HAVE BACKED UP EVERYTHING!!!
Then select the reboot.
If it stiLl doesn't work download the latest firmware ( or 2 version, depending what you had before, if you don't know which one to use I'd suggest DLing FW version ..0) from
http://www.europe.creative.com/support/downloads/
and save it on your PC in the location you will easily find it ( e.g.
Desktop).
Then do the same thing to get back to the Recovery Menu screen but this time select Reload Firmware from the Recovery Menu and follow the on-screen instructions on your player. This will take a few minutes. BE PATIENT and DO NOT DISCONNECT your player
during the process. IF YOU DO YOU'LL COMPLETELY BRICK YOUT PLAYER!!!
Once completed select Reboot.
If it still won't work take it back to Creative...
Cheers!Message Edited by Keyper7 on 02-5-200602:05 AM

Creative Zen Micro - No Scr

** NOTE ** This is the message I sent to Creative support. But I would like help from everyone here, too. **
Last night I had been charging my computer, and
shut off my computer with my Creative Zen Micro
still plugged in. At that point, everything that
was on the screen became frozen onto the screen.
I turned in on, then turned it off, and
everything disappeared. I thought it was fine.
But earlier today at school, while listening to
my MP3 player, I went to change the song and
noticed that a bunch of jibberish was being
displayed. At that point, I had proceeded to
turn off/on my MP3 player again.
When the random assortment of letters, numbers,
and lines hadn't ceased to disappear, I
immediately turned off my MP3, took the battery
out, and placed it back in. At which point, I
turned on my MP3 player to discover... nothing
is being displayed on the screen anymore. I took
the battery out again, put it back in, turned it
on, and still nothing.
I am now at home and have backed up everything
that was on my MP3 player. I attempted a
reformat via the troubleshooter, (take battery
out, hold power button on, put battery in,
continue to hold power button, etc...) but
nothing is being displayed. Thus, I cannot
perform a complete reformat, cannot restart, or
do anything with it at all.
The screen remains entirely blank, even if music
is playing. You can press pause and it pauses,
or press the [next song] button and change songs,
but nothing is displayed on the screen.
I had acquired my Creative Zen Micro on Boxing
Day of 2005 (December 26, 2005), and have only
had minor problems such as it freezing
occasionally. I currently have a 2 year warranty
that I purchased along with the MP3 player in
question. Any help would be appreciated.

Bump. Sorry, but I would like a response. I have checked other threads about this issue, and to me it sounds like it is a hardware malfunction and I HAVE to send my Zen Micro back to Creative.
Update: My MP3 player has been sitting, off, for about 5 hours. I turned it on and there was a single blue line running across the bottom of the screen. At this point, I began to reset it again. Good news, the screen appeared! I told it to reboot, and now everything is working A-OK. But I DEFINITELY will not turn off my computer without unhooking it first. Biggest mistake I made.Message Edited by Rape_of_Faith on 02-04-2006 0:44 AM

Zen micro frozen - please he

my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
here's the situation:
currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
thanks all.

ahmedplummer wrote:
my zen micro seems to be hosed. i am currently travelling in NZ and will continue to travel for the next 3 or more months, so my music was pretty important to me, any advice would be helpful.
here's the situation:
currently the micro tries to boot up, hangs on the CREATIVE screen, and then goes directly into safe mode every time. it froze up a few times on me a while back (about a month ago), and then would hang when it was trying to boot up (just as it is now), but the fix i found for it was to boot up into safe mode, run a disk cleanup, and then after that it would boot up just fine and work. this time around though, it froze while it was playing a song, so i rebooted it by taking out the battery (which is the only way to shut it off in such a case that i've found, and of course i tried shutting it off with the switch) and tried to boot it back up. it booted straight into safe mode (where as normally you have to hold the on switch to 'on' while you put the battery back in to get to this mode), and when i selected disk cleanup, it prompted me to do the cleanup, as normal, and then did nothing at all (re: no screen with % completed) and was right back on the safe mode menu. i then tried booting into safe mode the proper way (holding down the on switch while putting in the battery) and tried disk cleanup again, and this time it did it properly (re: with % complete), and then rebooted it and it worked properly. well, properly for about 2 and a half songs, then it froze again. this entire scenario was repeated two more times, and now it does nothing but boot into safe mode every time. when it automatically boots into safe mode (after hanging on the CREATIVE screen), i can chose disk cleanup, and as i mentioned before, it prompts me, but does nothing after i select 'yes' (re: no % completed). when i boot it into safe mode (by holding the on switch and putting in the battery), and chose disk cleanup, it prompts me, i select yes, and it does display another screen which says 'scanning', or something close to that, but also displays no % completed, as it seemed to when it worked. my only options in safe mode are disk cleanup, reboot, format hard dri've, and reload firmware. the latter two choices would seem to erase all my music, which is not really an option since i am far far away from all my original music. i even tried taking the battery out for about 2 hours to see if that would clear out whatever temp memory it has, but that didn't do anything either.
has anyone had this problem? any thoughts? help in a timely fashion on this would be greatly appreciated as being online costs me money, which i don't have much of as i'm traveling around.
on a side note, i have to say this problem disappoints me greatly. this is my second creative mp3 player, and both have no broken in some way. very, very frustrating!
thanks all.
This post is super long. No one is going to reply to it. Unless people have disposable time like me. I think it might be your music. They might be corrupt. I think you're only choice is to sorry to say but start the collection again.~Derek

Zen Micro - Blank Scr

Ok, so I bought my Zen Micro 6mb a few years ago and it worked great. Then my computer died, so I had no real use for it, so I gave it to a friend to use. He started using it as a portable storage device, but when he returned it it didn't work -at all- anymore.
When I plug it into my USB, it does detect the device, but that is all. He told me he thinks he deleted the operating system on it, or whatever. Basically -everything- has been deleted. When I turn it on the screen is blank, except for the battery gauge.
Also, I looked through all my CD's and DVD's but I can't find my installation disc. I swear I gave it to him, but it was like 2 years ago and I can't remember, but he says I never gave it to him. Is this a problem?
I searched the forums, but since I really don't know what happened to it, I don't really know what to search for.
Any help you could offer is greatly appreciated.

If so many people are expirenceing this problem, its no just one or two player's that are at fault, maybe in the design of the player there was somthing overlooked.
In my opinion this problem is somthing that Creative should definatly research into, as it could affect many more players. Its not good especally on players that are not even a month old!
LCD (Liquid Cristal Displays) themselves don't just blow or go wrong, and its higly unlikely that this is what has gorne wrong, the problem may lay with the connection from the LCD to the PCB (Printed Circuit Board) usually connected together with a flexible carbon track, sometimes these tracks can slip and make the display malfunction. This happend to my old minidisk player, if fixed the display problem by moving the carbon track - but i would not advise that anyone tampers with their player unless the warrenty has expired, and you cannot be botherd to get Creative to look at it.
But i would reccomend that in warrenty or not, you should get Creative to repair the problem for you, as searching for your music "blind" is very annoying and frustrating!
Message Edited by 2027746 on -30-2005 0:46 PM

Zen Micro Startup Scr

dfoes anyone kno how to change the startup grapic on the zen micro? What versions of the programs and firmware do i need?

I can not do this ith the current firmwares available. i doubt there is going to be such a firmware to let you change the start up screen logo

Dust in zen Micro's scr

My zen micro has dust inside it's screen. Lots of it. I don?t know how it got there. Does anybody know how the zen micro opens up? I don?t care if its voids the warranty. Costumer service isn?t going to remove dust. Although... I could break the headphone jack. J/K

metal_head_3767 wrote:
My zen micro has dust inside it's screen. Lots of it. I don?t know how it got there. Does anybody know how the zen micro opens up? I don?t care if its voids the warranty. Costumer service isn?t going to remove dust. Although... I could break the headphone jack. J/K
You should keep in mind that if you open it and void the warrenty, then ANY future problem you have (i.e. headphone jack, harddri've problems, etc) will not be elegible for warrenty repair either. Is dust under the screen really worth that?

Zen Micro Starting Scr

Hello,
I would like to change the lay-out of the openingscreen of my zen micro 5 GB and the EAX, it looks blocked. Can anyone help me, please?
Thanks a lot.
Gryffoer

They are greyed out because Micro does not support Eax and neither the change of the startup screen. Look through the forum, I made a similar topic maybe 4 months ago :P

Zen Micro Frozen ON at Logo scre

After a problem with the firmware I upgraded it on My Zen Micro. Now it freezes at the logo screen. It wont boot up and wont turn off. HELP!!!!

Have you run cleanup in the recovery menu? Try that.
To get to this menu, take out the battery, hold the power button ON and reinsert the battery. Continue to hold the ON button for 0 seconds or so until the recovery menu appears.
Run cleaup. A window will open showing scan with a percent progress. If that just freezes, and never progresses to 00%, then you have bigger problems. You might take out the battery at that point, get back into the recovery menu and run the firmware reinstall. Have the newest firmware ready to go on your desktop.
If that fails, you probably have a dead dri've. Hold the player up to your ear when you insert the battery. You should hear the dri've, at least faintly, spin up. If it is completely silent, that is a bad sign - dead dri've. If instead, you hear some odd twangs or repeated whir/clicks, the dri've head has hung on the platter edge. There are "unauthorized" ways to free it up that often work, but if you are under warranty, send call Creative for an RMA.

Zen Micro Frozen, No Touchpad, No Firmw

As you can probably tell by my message, i'm having more than my share of my 3-day old Zen Micro:
Please help me out with whatever you can, since Customer Support seems beduffled.
- It all started when my TouchPad froze. Joy.
2- Then, i couldn't restart becuase it won't shut down. I have to yank the battery out.
3- I tried holding down the 'off' button whilst i put the battery back in. But how can i restart without the touchpad?
4- Customer Support told me to d/l the version 2 firmware whilst in the recovery mode (the screen with 4 options). It didn't work, becuase the firmware wouldn't update whilst the player was connected to the USB port. However, once i disconnected the USB port, the firmware would start up, and then ofcourse freeze.
Customer Support told me to send it in, however; thought i'd try u guys.
Thanks a lot!

Thanks for the reply,
I tried doing that on my laptop, but there's still a problem.
This sucks, i don't wanna send it back to Creative for repair when i just got it 3 days ago!!!!

Zen Micro frozen with the word the "Creative" stuck on the scr

Yesterday, whil listening to music, my Zen froze up (understand, I just bought this a week ago). So. I tried to shut it off. Nothing. So. I took the battery out. When I put it back in, the word "Creative" stays stuck on my screen. I've tried taking the battery back out, putting it back in. Still the same thing. So. I tried hocking it back up to my computer. It doesn't even acknowledge the device. Nothing is working. What should I do?
Brenda

Brenda,
Can you try getting the player into Recovery Mode? If it can't do that either, it's possible there is a hardware problem with the player (contact Customer Support for assistance). If you can get into Recovery Mode, try the Clean Up first.
Cat

Zen Micro frozen on the creative scr

My zen just froze at the creative startup screen and doesn't do anything after that. I tried resetting the battery, clean up mode and reboot. It just freezes again. I saw a lot of posts regarding zen freezing but no replies. can somebody help pleaseeeeeeeeeeeeeeeee? I did not want to reload the firmware because my computer doesn't recognize the zen either so then i would have no way to reload it on to there.

Mine did this exact same thing... I ended up having to send it back..and im now waiting to get it back fixed!

Zen micro frozen on creative screen.. all given tips dont wor

I got my Zen as a birthday present in march, from about a month in the sound started going funny because the jack screwed up.. until now i've simply taped my headphone wire to the side because that moves the jack in the right position to work.. it may be annoying but it worked... i was gna send it back but i couldnt work out how!... i li've in belgium and the player was bought in england from a relati've.. so i have no bill and cant send it back to the store...
also a few days ago it just froze on the creative loading screen... rebooting etc does not work i've tried it all... ppl say get the new firmware. but to do that u have to plug in the zen.. bt thats silly coz its frozen and the computer wont pick it up
can someone tell me how i can send it back.. and if i can send it back...
i need my mp3 for my boring bus rides to college everyday!
the support NEVER email back.. out of about 4 times i've tried
thanks again!
Tom
Message Edited by tommoev on -24-2005 08:3 PM

tommoev wrote:
i tried following the guide before but nothing worked, unless i missed something in the guide.. its all a bit confusing :S,
If you can let me know what's confusing I'll have another look at it.
Basically can you get into rescue mode and run a disk cleanup? That's the first thing to try.
If you can't get into rescue mode the player is faulty.
i think the relati've did buy it with a credit card...
also how do i contact the support to get info on sending back my micro and getting it fixed or replaced.
could you give me an email? or a number for a belgian support line?
Just follow the link on this page (click Support > Contact Customer Support) it will guide you to the right contact details.

Zen Micro recovery scr

I've had my Micro for about 5 months and love it, but it as of today it won't exit the recovery mode screen. I've selected the cleanup option, then rebooted the player, but the recovery screen keeps coming up. Also, when I try to organize my music on my computer, my Micro library won't load. Help!!!

If the player won't boot normally it won't be able to communicate with the PC.
See the section "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" in the FAQ post and if this doesn't help contact support via the Support > Contact Customer Support link on this page

Zen Micro Frozen Scr

Similar Messages

Maybe you are looking for