Zen Micro frozen with the word the "Creative" stuck on the scr

Yesterday, whil listening to music, my Zen froze up (understand, I just bought this a week ago). So. I tried to shut it off. Nothing. So. I took the battery out. When I put it back in, the word "Creative" stays stuck on my screen. I've tried taking the battery back out, putting it back in. Still the same thing. So. I tried hocking it back up to my computer. It doesn't even acknowledge the device. Nothing is working. What should I do?
Brenda

Brenda,
Can you try getting the player into Recovery Mode? If it can't do that either, it's possible there is a hardware problem with the player (contact Customer Support for assistance). If you can get into Recovery Mode, try the Clean Up first.
Cat

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