Zen Micro hanging on firmware upgr

Hi,
I'm trying to upgrade the firmware on my Zen Micro from .02.05 to ..0, but the application sticks at "Upgrading in progress," for 0-5 minutes until I crash out. The player just shows "Docked" and the in progress black arrows.
Any suggestions on how I can complete the upgrade? Is it advisable to remove the previous firmware using the Reload Firmware option and then run the upgrade application, or will this really mess up my Micro?
All advice appreciated
Many thanks

I'm on version 2..02 right now, a hanging when syncing problem led me to reload the firmware but the player hangs. Now I'm getting a "firmware problem" screen when powering up the player.
I tried upgrading to the same version or to .xx.xx last version, but there is a firmware upgrade failed problem or a hanging after "format successfull" problem, respecti'vely.
Reading this thread, tried disabling every program at startup, but the result is the same. Tried in two different computers, with XP SP 2 and windows media player 0 and .
Any suggestion after this? My player is more than year old, so customer support won't listen to me.

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Zen Micro-- July 1st firmware upgr

In creative's newletter I got in my email today, it said that there was a new (as of july st) firmware upgrade for the Zen Micro. I have my Micro at the 2..02 plays for sure firmware right now, and don't know if it would be worth it to upgrade to this new firmware. Any comments?

SSR,
It's details, but I would suggest a bit of a rewrite on the v vs v2 FAQ answer. () the v2 firmware is no longer beta; (2) it could be better to speak of "PlaysForSure Audio Subscription" services (with Napster to go and Yahoo ... as examples.) and perhaps to link to http://www.playsforsure.com/WhatIsPlaysForSure.aspx (even if it's horribly vague).
Respectfully ;-)

Useful Discovery to avoid Zen Micro Hang

Hi,
Thougt I'd just let people know about a wee trick I found which has stopped my Zen Micro hanging when I turn it on. What used to happen, was when I turned on my Zen, it would hang at the Creative screen. This may happen more when it is near full capacity as this didn't happen as much when I had less on the thing.
I've found that if before turn it off, I stop it playing. To do this, you hit the Play/Pause button, to pause the track you're listening to. You then push the Next track button while it is paused and this stops it playing, but keeps it at the current track.
Now turn the Zen off as usual. Using this method, I don't ever get the screen freezes.
Neil

I am very disappointed and cheesed with creative zen mirco players. I had a previous one replaced (Paid $50 extra for a new replacement) as the connecting point of the player to the earphones had spoilt in just yr 2 mths. Note: it was just 2 mths after my warranty was over.
The second player i had, had a warranty for only 3 mths and now, in my 4th month, i am facing the same problem that you guys are having!! I have formatted my player 3 times, installed the latest firmware 2 times and i face not only screen hanging when i play it, but even at the recovery mode it also hangs!!
Such an unstable product makes me really think twice about the quality of creative products. Perhaps there is a reason why they are losing out to their competitor!

Zen Micro hangs up both in rescue mode and normal m

I've had my Zen Micro for about 2 months now but all of a sudden it just didn't want to start up at all (It came to the CREATIVE screen and then just stopped). Not knowing about any rescue mode, I decided to send it back to where I bought it. I got it back a few weeks later, with the message that I had to manually update firmware again but I didn't really know how I could since it wouldn't even be recognized in windows. I then came here and saw that there was this cool Rescue Mode thing. I started it up and just decided to format it all. I looked at it after 0 minutes but it was still saying "Formating all". Waited a few hours, same thing. Then I went to bed. When I woke up, the screen was blank and I thought it was done but it had just ran out of batteries. So I plugged it in and tried to start it up, but same thing with the creative screen. Then I decided to go into the rescue mode (again) and try to do the reload firmware. It have been standing at "Erasing firmware" for about 3 hours now and nothing has happened.
Should I just return it's

ey.. sad to hear that. i experienced exactly the same problem. i emailed the support team and i am attaching their reply:
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
As regards to your enquiry, you might wish to visit the following URL
address to download our latest driver/firmware/application for your
product.
http://asia.creative.com/support/downloads/
Select Product Type + Product Categories+ Product Name and click Next.
Once you have select your product option, select the File Type +
Language + ?Operating system and click Go
Please download the following driver/firmware/application:
. Creative Zen Micro *PlaysForSure/MTP Firmware 2.00.2 (.62 MB)
Once you have download the firmware, you might wish to try the steps
below to install the firmware.
? Ensure that the Zen Micro is turned off.
? Remove the battery.
? Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
? The following options will be displayed:
. Clean Up (Performs a disk scan on the players harddisk)
2. Format All (Formats the players harddisk - Note: all contents will be
lost)
3. Reload OS (Reloads the Operating System on the Jukebox. Note:
Reloading your OS, will not effect the contents of the files stored on
your Zen Micro)
4. Reboot (Reboots the device).
Upon enter Media Recovery mode, please select the third option (3) to
enter Reload OS mode. The following message will appear on the Zen Micro
screen 'Easing firmware'. System will reboot into Recovery mode again
and prompt you to plug in the player to your PC to perform a firmware
upgrade.
Once you had plugged in the player, execute the firmware. Click on the
'upgrade' button to proceed with the process.
Once the process is done, the Zen Micro screen will prompt that it is
going to restart the player. Do not close the dialog or disconnect the
player form your system!
Upon player start-up, the dialog on the monitor screen will prompt you
that 'Firmware upgrade completed'. Select the close button.
Disconnect the player from your PC system and start up the player and
did you encounter with any error?
In case if you need any clarification, please do not hesitate to contact
us.
Do email back on the status concerning the issue so that I can assist
you further. Thank you.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Removed)
Technical Support
Creative Labs Asia
?
unfortunately, i was not able to try the solution they suggested cause i decided to return my unit to the shop, and it was replaced after diagnosing that it was a factory defect.
PS: Edited to remove support name. Please omit support name for future posting.Message Edited by Jason-CL on 05-27-2005 03:7 PM

Brand New Zen Micro Hangs on "Creative" Logo Scr

Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
hope you get your micro working soon.. good luck!!!

Zen Micro 4gb Latest Firmware Occasionally fre

today i juz bought a zen micro 4gb and flash the firmware to the latest tat is available on march 2005. When in docked mode for abt 5mins or so.... my mp3 juz hanged there... i can't turn it off and had to remove the battery... i was wondering isit my mp3 player problem or the firmware problem? and oso will it drain my battery life and mp3 player life...
can somebody help me...thx....

ERROR IWTH REVIEW:
You mentioned that you cannot tune the radio for youself. You can do so however. Just go to the FM Radio and press the play/pause button. The 'Preset
?' thing will dissappear and then you can just tap the |<< and >>| buttons until you reach the disired frequency

Zen Micro - Screen Displays "Firmware Probl

As an FYI for those with this issue.
Updated to the new beta firmware upon getting my Zen Micro. After having issues with Napster 2 Go, I got the service transferring the files to the Zen Micro. Listened to the files at night until I got the "Low Battery" message. Plugged it up to charge. Once fully charged, listend from about p til about 7p. The 5 minutes inactivity timer cut off the Zen Micro. Went to turn on the Zen Micro only to have the screen display, "Firmware Problem". I have rebooted, entered rescue mode and did a clean up and reboot, same error. I reloaded the firware to get back into the Zen Micro.

Meantone,
It would be worth trying a firmware upgrade, if you can, but it sounds like there might be a problem with the player.
I would advise you contact Customer Support directly for assistance.
Cat

Where can I find older firmware for my Zen Micro? (Also, firmware install troubl

I recently got a Zen Micro for free. It had several problems, most of which I've fixed, or can not fix until I solve this one:
Every time I start up, it gives me an "Overheating, Shutting Down" error. It's not overheating (I drenched the circuitry in circuit-freezer), and the one thermostat chip I could find is working normally. Any clue where others are? CPU, perhaps? (The problem does not occur when hooked up to the USB)
I read something about firmwares .02 and later having an overheat shut-down program integrated into them. So before I give up on this thing, I would like to try firmware .0 or lower.
Of course, the Zen being out for 4+ years, such old firmware is hard to find.
You guys, being Creative people, should know where I could find some. If any of you have any on your computer, could you send it to me?
Also, I tried to install firmware .02.05, but when I load it, the program gives me an error telling me to update my jukebox drivers to the latest version, of which they are. The latest . and P4S firmwares load fine onto the Zen. Help?

MTP is microsoft's media transfer protocol. Essentially, your micro can now connect to WinXP SP2 computers with WMP0 without loading Creative drivers.
The new firmware you installed allows you to drag and drop files to your micro using windows explorer. In order to use any of Creative's software, you'll need to download and install updated versions from their website.

Zen Micro defect with Firmware upd

(Zen Micro version 2.00.2)
I updated my Zen Micro's firmware/drivers/applications the other day and now the player is not detected by creative media source organizer or zen micro media explorer - I have to transfer my songs through Real Player or WMP 0 now. Also, all the song lengths have changed to 8:2:5 long.
I had another problem even before the update - after the player is unlocked, the back arrow does not respond well. It would go to the tracklist then back to now playing. I have to go to the bottom right corner button and "lookup artist" then press back to go back to where I was before I locked it. I don't know if that's just the way the player is designed.
Any help would be appreciated. Thanks!

MediaSource won't work with the 2.00.2 firmware. Best to only upgrade if you are sure you want to use only WMP0.

Zen Micro - headphone jack & firmware quest

. my headphone jack is seriously wiggling, producing that static-ky sound that often only comes through one channel. and apparently, many others have the same problem. i am thinking about sending it back to creative for an exchange, but would it be worth it's and how long would that take? in the meanwhile, i have inserted a thin-but-thick-enough slice of plastic so the jack won't jiggle. and it works fine now, but i don't know if i want my micro like this forever.
2. i want to uninstall the playforsure firmware for wmp0 so that i can just use the original interface, but is the only way to do that (and keep my songs in there) to install ANOTHER download that enables me to use both the original and the upgrade?
thanx

I recently got a replacement Zen Micro after the headphone jack went on the first one (had to be wiggled to get proper sound...like a contact problem). Anyway, today I got the replacement and it's got a completely different facia on it so I don't if it's a newer revision that may have the headphone jack sorted too. To describe it's got bigger symbols on the touch pad. The back button is now simply an arrow instead of an arrow saying "back" and the menu button features an arrow pointing down instead of at a north-east angle.
I returned mine to Amazon and they had the replacement to me within 5 days. They send it straight away and you don't have to wait for them to recieve the old one first. But then it'll depend where you bought it.

Zen micro "hang

Bought zen micro for 2 months now. Then just now when i switched on zen micro, it "hanged" at the zen micro menu. i removed and replaced the battery and it undergo re-arranging mode and "hanged" too. wat should i do when it happens again? then when i reached home, i plug it into the com and become normal again..is this a common problem?
Message Edited by Zacarina on 05-05-2005 06:42 AM

I don't remember hearing this before.
If you run a disk cleanup manually does it work? To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

Zen micro hangs on both creative screen & rescue screen

help me obi-wan-kenobi...
my zen micro is stuck on the creative screen, when i take the battery out and go into rescue mode it just hangs on that screen too. it wont let me choose any of the options?
any idea's what to do other than use it as an expensi've paperweight or chew tow for the dog?
thanks b.

bk2000,
Go here:
http://www.nomadness.net/modules.php...ukebox+Zen#209
And next time please check the FAQ that SSR put so much energy into.
Good luck with your problem!

Creative Zen Micro PlaysForSure/MTP Firmware 2.00

When installing the new firmware update version 2.00.2 on my Zen Micro, the Zen Micro Explorer and the Creative MediaSource Applications do not recognize the device when it is plugged in. I installed the software Update Package (v.00.) for 'Zen Micro Players with PlaysForSure/MTP Firmware' and I am experiencing the same results. I had to revert the player back to PDE Firmware v.0.03.
Please update forum if experiencing the same thing or have suggestions.

MediaSource won't work with the new v2 firmware, you can only use WMP and the updated version of the Zen Micro Media Explorer. I believe it does say this in the readme associated with the new firmware.

Creative ZEN Micro won update firmware

I have Creative ZEN Micro and i cant get it to update i do everything right but it doesnt have enought battery power. and i cant get it to charge. so wat do i do

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

[Zen Micro] Problems with firmware upd

Hello!
Yesterday I finally received my Zen Micro and I tried to update my firmware, but it didn?t work. I downloaded the file (firmware 2.02.2) from creative.com and nomadworld, but both files didn?t work.
This is what my computer said:
An application is interfering with the flash-program. Close all applications and all explore windows before you continue. - Renew - Close
What does this mean? I closed all running programs and my firewall and anti virus program. Am I doing something wrong?
Thanks for any help!

Well, I searched the whole forum and I found the answer I was looking for. I had to shut down CTDetect.exe in the Task Manager and it worked!
Thank you for helping SSR, I really appreciate it!

Zen Micro hanging on firmware upgr

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