Zen Micro hangs inconsistently...will firmware upgrade he

Hi all, hope someone can help or offer insight on this. I picked up a 6 gig mico..love it. But do not love the inconsistencies that have been happening. For example, it works fine all morning. Two hours later I turn it on and it hangs at the creative screen. I clean and reboot and its fine. Next morning it hangs again, clean and reboot..then its fine again, later in the day..same thing. This has been happening quite a few times a week. Would upgrading the firmware be of any help?...this was a refurb that I probably should have sent back and got another..unfortunately it is past the 30 days... any opinions?.. I cant understand if it is working it should work all the time. Could it be the battery? I have seen it does lose it charge rather quickly -more than it should. And I have been extra gentle, seeing how this is a disc player!
thanks for any response!

I feel for you bro i had this same BS problem only a few days ago. I must have spent about 5 hours in total trying to fix it and this included perusing these forums for an answer of which none of the 'solutions' worked, i tried using it on other PC's of which none of them it worked. Tried sw reinstallations, SP/2 reinstallations/removals, hardware changes to USB blah blah nothing worked and its's not like i don't know jack about computers because I do.
Your even lucky because in my case all that was required was the latest FW upgrade to make my player COMPLETELY UNRECOGIZABLE by both the FW installation program and WMP0 hence I couldn;t even downgrade.... I removed the FW thinkin it was corrupt as exactly what you did but because of Creatives wonderful TQM I couldn't even put different FW on.
In the end I just sent it back for a return but now I'm kinda regretting doing so as reading these forums shows that there are 0 issues with this player that Creative simply overlooked and sooner or later I might get with one of them (headphones anyone?!). If the next one is a dud I may wait for the new iRi'ver h0 or somrthing.

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Zen Micro constantly FREEZES during FIRMWARE UPGRADE - totally bricked!

Hey,
It's just like it says. My Zen Micro currently has no firmware besides the recovery OS because I chose "reload firmware."? I try to upgrade to both versions of the Zen Micro firmware (.x and 2.x) and as soon as my computer gets started and the Zen Micro has the little "data exchange" icon on there, the computer and Zen Micro hang. The progress bar gets nowhere and it's the Micro that's frozen, not the computer or the firmware upgrade program (I'm a software engineer, I know if it's the program freezing, and it is NOT).
How in blazes is this happening? How can I stop my Micro from freezing? It's all so confusing!
By the way, stats about the PC used:
OS: Windows XP Sp2
Windows Media Player 0 installed
USB 2.0 ports

I have exactly the same issue. Just tried to run the v.x to v2.x firmware upgrade and its been in recovery mode ever since. I tried to run the clean up / format / reload firmware option but it didn't work it just keeps coming back to the recovery mode. Anyone know how to fix this ? I was due to be getting on a 20 hour flight with this one as my company in half a days time so anyone with any good suggestions feel free to tell me ASAP!
ThanksSteve

Zen Micro undetected, after PlaysForSure Firmware upgrade! *USB 2.0 er

Half way through the PFS?firmware installation, a Found new Hardware window pop up, prompt me to install software for USB 2.0 device. I carried on to install hardware, but it just can't find the suitable software. After I close the pop up, the upgrade installation went dead. The next time i plug my zen micro, the pc can't detect it! The only thing workable is the removable disk. I can't reinstall the software becos the pc cannot detect the zen micro (i tried all usb ports)?Some other info:-Everytime i plug my zen micro in, the Found new Hardware window will pop up, prompt me to install software for USB 2.0 device. Before u tell me it's my chipset problem, i have no problem with other devices that use usb 2.0, and this problem occurs ONLY after i tried installing the firmware, ONLY on zen micro. My zen micro was working PERFECTLY fine before this. -My?zen micro's system information states that the firmware is 2.2.02, though i mentioned earlier that the installation went dead. I am pretty sure this undetection problem is cause by the firmware upgrade. I hope all zen micro users who read this post will stop their intention to upgrade to this firmware, until a solution arri'ves. Hope i can have some "real" help on this. Any user from this forum who has the same problem, can post to share. Anyone who are able to solve this, pls post too, much appreciated.

Dear Creative!
You screwed the upgrade program a bit, because it is works ONLY IN ENGLISH version on Windows XP. Shame! You are pushing me into the sea of warez...

Useful Discovery to avoid Zen Micro Hang

Hi,
Thougt I'd just let people know about a wee trick I found which has stopped my Zen Micro hanging when I turn it on. What used to happen, was when I turned on my Zen, it would hang at the Creative screen. This may happen more when it is near full capacity as this didn't happen as much when I had less on the thing.
I've found that if before turn it off, I stop it playing. To do this, you hit the Play/Pause button, to pause the track you're listening to. You then push the Next track button while it is paused and this stops it playing, but keeps it at the current track.
Now turn the Zen off as usual. Using this method, I don't ever get the screen freezes.
Neil

I am very disappointed and cheesed with creative zen mirco players. I had a previous one replaced (Paid $50 extra for a new replacement) as the connecting point of the player to the earphones had spoilt in just yr 2 mths. Note: it was just 2 mths after my warranty was over.
The second player i had, had a warranty for only 3 mths and now, in my 4th month, i am facing the same problem that you guys are having!! I have formatted my player 3 times, installed the latest firmware 2 times and i face not only screen hanging when i play it, but even at the recovery mode it also hangs!!
Such an unstable product makes me really think twice about the quality of creative products. Perhaps there is a reason why they are losing out to their competitor!

Zen Micro hanging on firmware upgr

Hi,
I'm trying to upgrade the firmware on my Zen Micro from .02.05 to ..0, but the application sticks at "Upgrading in progress," for 0-5 minutes until I crash out. The player just shows "Docked" and the in progress black arrows.
Any suggestions on how I can complete the upgrade? Is it advisable to remove the previous firmware using the Reload Firmware option and then run the upgrade application, or will this really mess up my Micro?
All advice appreciated
Many thanks

I'm on version 2..02 right now, a hanging when syncing problem led me to reload the firmware but the player hangs. Now I'm getting a "firmware problem" screen when powering up the player.
I tried upgrading to the same version or to .xx.xx last version, but there is a firmware upgrade failed problem or a hanging after "format successfull" problem, respecti'vely.
Reading this thread, tried disabling every program at startup, but the result is the same. Tried in two different computers, with XP SP 2 and windows media player 0 and .
Any suggestion after this? My player is more than year old, so customer support won't listen to me.

Zen Micro 1.11.01 firmware prob

I updated the firmware on my Zen Micro from .02 to ..0 the other day, and since the upgrade, I have actually been getting MORE battery drain when the player is not in use. And when I say more battery drain, I mean it is full one day, then less than 2 days later, the batter is so dead that the player won't turn on. In fact, my player was plugged in to my computer last night to charge, and the battery actually drained down to about a bar from full charge overnight. My player isn't that old.... less than 6 months, it isn't subjected to any harsh conditions (it usually just sits in my dorm room), and I always charge through my computer, so it isn't the problem with the wall charger.
PLEASE HELP!

Yes it will delete all of your music on your player. It's basically formatting your player, but it deletes the FW on your player, and this is why you are going to have to connect it to your computer right after you select that option.

Zen Micro hangs up both in rescue mode and normal m

I've had my Zen Micro for about 2 months now but all of a sudden it just didn't want to start up at all (It came to the CREATIVE screen and then just stopped). Not knowing about any rescue mode, I decided to send it back to where I bought it. I got it back a few weeks later, with the message that I had to manually update firmware again but I didn't really know how I could since it wouldn't even be recognized in windows. I then came here and saw that there was this cool Rescue Mode thing. I started it up and just decided to format it all. I looked at it after 0 minutes but it was still saying "Formating all". Waited a few hours, same thing. Then I went to bed. When I woke up, the screen was blank and I thought it was done but it had just ran out of batteries. So I plugged it in and tried to start it up, but same thing with the creative screen. Then I decided to go into the rescue mode (again) and try to do the reload firmware. It have been standing at "Erasing firmware" for about 3 hours now and nothing has happened.
Should I just return it's

ey.. sad to hear that. i experienced exactly the same problem. i emailed the support team and i am attaching their reply:
Thank you for reaching us at Creative Technical Support; we appreciate
the opportunity to assist you.
As regards to your enquiry, you might wish to visit the following URL
address to download our latest driver/firmware/application for your
product.
http://asia.creative.com/support/downloads/
Select Product Type + Product Categories+ Product Name and click Next.
Once you have select your product option, select the File Type +
Language + ?Operating system and click Go
Please download the following driver/firmware/application:
. Creative Zen Micro *PlaysForSure/MTP Firmware 2.00.2 (.62 MB)
Once you have download the firmware, you might wish to try the steps
below to install the firmware.
? Ensure that the Zen Micro is turned off.
? Remove the battery.
? Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
? The following options will be displayed:
. Clean Up (Performs a disk scan on the players harddisk)
2. Format All (Formats the players harddisk - Note: all contents will be
lost)
3. Reload OS (Reloads the Operating System on the Jukebox. Note:
Reloading your OS, will not effect the contents of the files stored on
your Zen Micro)
4. Reboot (Reboots the device).
Upon enter Media Recovery mode, please select the third option (3) to
enter Reload OS mode. The following message will appear on the Zen Micro
screen 'Easing firmware'. System will reboot into Recovery mode again
and prompt you to plug in the player to your PC to perform a firmware
upgrade.
Once you had plugged in the player, execute the firmware. Click on the
'upgrade' button to proceed with the process.
Once the process is done, the Zen Micro screen will prompt that it is
going to restart the player. Do not close the dialog or disconnect the
player form your system!
Upon player start-up, the dialog on the monitor screen will prompt you
that 'Firmware upgrade completed'. Select the close button.
Disconnect the player from your PC system and start up the player and
did you encounter with any error?
In case if you need any clarification, please do not hesitate to contact
us.
Do email back on the status concerning the issue so that I can assist
you further. Thank you.
Please retain all the previous correspondence when replying to this
email.
Best Regards
(Removed)
Technical Support
Creative Labs Asia
?
unfortunately, i was not able to try the solution they suggested cause i decided to return my unit to the shop, and it was replaced after diagnosing that it was a factory defect.
PS: Edited to remove support name. Please omit support name for future posting.Message Edited by Jason-CL on 05-27-2005 03:7 PM

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
This is where all my troubles began...
After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
If I select yes, it tries to find the device in WMP and tells me it is not connected !
If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
Zens micro media explorer now also fails to see my device and thinks it is disconnected.
So I have no way of transferring files to my zen micro.
In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
I have spent a good 5 hours this evening trying to fix this.
I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
Please help before me or the zen dies !
Thanks,
Mat.

Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

Zen Micro - Player not connected - Firmware problem - no FAQ hel

Hi!
My Zen Micro made problems by turning on but anyway it started sometimes to the mainmenu where I could hear music. So I wanted to upgrade the firmware. By copying new firmware in the past there were no problems. For sure I cleaned the Micro up. I formatted it and wanted to upgrade the firmware...
Now it starts with the screen "firmware problem" to the recovery menu and my firmare is now "v0.0.65". When I cable it to the PC via USB it gets found as a portabel device with the correct name "Creative Zen Micro". And the screen turns from the recovery mode to the screen when the Zen Micro is connected to the PC. So there is the paper in the middle with two arrows around. And on the top the caption is again "recovery mode". When I touch the up and down touchscreen the paper and the arrows disappear, but the caption remains.
But by starting the firmare there is the message that the player was not found. And WMP can't find it with the synchronization mode...and so on. Nothing can find it except the working place. When opening the "Creative Zen Micro" menu ich see "Storage Media" with 20MB. I can format it but nothing changes.
When I'm watching the specifications of the "Creative Zen Micro" the firmare version is "2.2.02_0.00.65".
I reinstalled all creative software (including the registry entrys !) and rolled back WMP.
But nothing goes right. Every FAQ which I followed doesn't repair my Zen Micro
I also used a laptop and this didn't help too.
I invested the hole day the day before yesterday, but I stuck.
I hope somebody can help me.

-Windows Media Player COMPLETELY uninstalled
-in Device Manager ALL USB-Controllers uninstalled (don't worry about non-controlling your mouse or keyboard -> will install themselves after uninstalling or after restart)
-restart
-and TSCHAKAAA...Player was found and firmware could be installed (i installed for the first time again the 2.2 version. message was "installation failing" but it worked...anyway i reinstalled version . and the message was 'yeah. it works')
-Player works!
I hope this report can help some people.

Zen micro play for sure firmware and win

I have a zen micro and want to download audio files from audible.com and i tunes, but i need the play for sure firmware installed to be able to play the files. The problem i have is that to upgrade to that firmware i need to be running win xp, but my pc is running win 2k. Once my zen micros firmware?has been upgraded i can download the creative legacy os software to allow me to put my files on the ZM, it is the upgrade that is causing me problems. Is there any way around this or have i got to do the upgrade on a pc running win xp?thanks in advance?simes

Ok, first things first:
Because of Apple's marketing games iTunes WILL NEVER sync with ANY DAP other than iPods so no luck there.
Furthermore, check if the Micro has Audible support and if so, make sure it ONLY has support with the v2.xx.xx firmwares.
If and only if it does then proceed with the update.
HERE and HERE are links to a most comprehensi've post about how to make MTP devices work in pre-XP windows systems.
I think that the best thing you could do is enable the MTP support on your Win2K system BEFORE trying the update. In that case it will probably work fine.
Hope that helps some.
Cheers!

Brand New Zen Micro Hangs on "Creative" Logo Scr

Like some of you out there my new Zen Micro worked with the initial charge prior to my charging it although I never got to put any music on the thing.
Then after the charge, it hangs on the "Creative" logo screen. I've tried all of the instructions, including removing the battery, holding on-off switch "on" while replacing the battery, choose one of the options, but the clean-up, format, etc. all seem to start but do not finish (I've left each for half a day and it never finishes).
I downloaded the new firmware and connected my Zen via the USB cable to my PC, but my PC does not see the Zen device and asks me to connect it even thought the device is connected and the "Creative" logo screen is displayed.
Does anyone have a strategy for correcting this issue? I can return the device, but I hate to since I love the idea of using it. It's cool.

hi,
hope this is not too late... but try calling the creative support hotline .. have someone from creative walk you through the trouble-shooting in case something was missed when you tried it.
that way, you can get creative support to confirm if the device is defecti've or not and they can provide you suggestions on how to rectify it: return/exchange with seller, return/exhange through creative, etc.
i also went through that drama last week, when my micro was charging and never responded afterwards. turns out mines was defecti've even before i even played anything on it
i called amazon and was able to get them to send me another one. this new one was able to finish charging the battery ... i'm charging the 2nd battery to make sure and hopefully when that's done, i can start loading songs and test out the sound as well, recorder, calendar, etc .. as i wanted to make full use of all these features.
hope you get your micro working soon.. good luck!!!

BACKWARDING ZEN MICRO TO 1.1 FIRMWARE - HOW

I have a Creative Zen Micro. I tried to use it with one of my PCs running Windows Vista, so I updated the firmware to 2. version, but I have never been able to use it over Vista... so I'm trying to backwards the operation to use it on the other Pc running XP SP2: is it possible to restore the firmware to . version, even formatting it's
Thanks from Spain!
TEILLU

are you using windows media player on the xp computer. if not you might try upgrading to it. the new firmware might need the new MTP driver in media player .

Zen: Micro....Firmware Problem, Stuck in Recovery m

I got my Zen Micro in September and I have never had a problem with it until now. I connected it to my computer to charge up this morning since the battery was running low. Then this afternoon when I got home, I turned it on and it quickly flashed a screen saying "Firmware Problem" and then it goes straight to Recovery Mode. It will not exit Recovery Mode. I have tried redoing the Firmware, but it will not allow me to.
This is the first problem I have had with the player and I have never done anything with it except upload music and play music....no trying to download new applications or software, etc. It has even been quite a while since I have put any new/took any old music off the player.
Has any one else had this problem? Can someone offer some advice? Also...would this problem qualify under the warranty for the player?Thanks!

[size="6">It Works
!!! Thanks so much for your assistance. After reading all the replies and related messages I finally gave up everything and did a search for everything that had to do with Zen Xtra and deleted it.....deleted it from Windows Device Manager, Windows Media Player, Real Player, Audible Manager, all files that had "Zen" in it....gone. I emptied my recycle bin, unpluged the player, rebooted my computer, let Windows find a driver for a "portable device" (I had already rolled Windows Media Player AND the WMP Runtime to version 0 prior to posting to the forum), downloaded the most current driver and firmware for the Zen Xtra, installed them and it works!?The really sad thing is, all this time (and yes, my time is worth something), aggrivation and stress could have been avoided had Creative seen fit to make one little note on their web site where the download is. All they would have to do is put a note in the description that you *must* have Windows Media Player version 0, that it will not work with version . I'm really disappointed in the Creative support...that really sucks. But I really do want to thank you for your assistance. You saved me from denting my wall with this thing and saved me from having to replace it. Thanks,Trax

Zen Micro 1.02.05 Firmware sluggi

Hi guys,
I updated the firmware on my Zen Micro a few days ago to .02.05 from the original one I got (forgot the version number) and scrolling, going through menu's, changing volume, fast forwarding, rewinding tracks seems to be a bit sluggish compared to the previous one. Music plays fine, and everything works perfect but the sluggishness is a little annoying. Anyone else with this firmware having the same problems?

Still using .0.03 here, was that your original? Im not intending to upgrade, since I read about malfunctions with other versions quite often. Good luck, I think you can revert from .02.05 if necessary. Enter "firmware upgrades into the search bar at the top of the message listing page and see what you get.

Zen micro "hang

Bought zen micro for 2 months now. Then just now when i switched on zen micro, it "hanged" at the zen micro menu. i removed and replaced the battery and it undergo re-arranging mode and "hanged" too. wat should i do when it happens again? then when i reached home, i plug it into the com and become normal again..is this a common problem?
Message Edited by Zacarina on 05-05-2005 06:42 AM

I don't remember hearing this before.
If you run a disk cleanup manually does it work? To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.

Zen Micro hangs inconsistently...will firmware upgrade he

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