Zen Micro Headphone Jack problems-are the new ones

Gonna buy a Zen Micro Photo 8GB player-had one of the 5gb ones a year and a half ago and the headphone jack went on that-have the problems with the headphone jack been sorted out in the new ones?

I have not seen any reports of problems with the Zen MicroPhoto's headphone jack.
Cat

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  • The Zen Micro Headphone Jack Problem Thr

    First of all please don't post comments only and only post if you have a problem. Treat this thread like the "Experience with your Creative Player." I want to see how far this thread can go and to see if this is a big problem. Please be respectful and honest about this issue. This is only for the Zen Micro right now since it's the one player that most of users here have issues with. Who knows that someday Creative might look into this or to really see if there really is a problem or not.
    If you have friends or anyone else you know who owns a Zen Micro and has this problem, tell them to join the forums and post here, try not to post for them unless they are part of your family. Like if you were trying to do this for your son or daughter.
    If you own more than one Zen Micro and that they have the same problem, try to list them seperately. If you just got your player fixed or RMA'ed, made a post here in the past, then all of sudden it breaks again. Please post again with the same format. I want to make sure that each post is for one Zen Micro. Though the moderators are the only exceptions to this.
    If any of you think that this thread needs to be edited in any way, please send me a Private Message so I can make the changes.
    The format
    ) Capacity
    2) New, Used, Refurbished, Replacement? And where?
    3) How long you owned the player?
    4) Explain exactly what happened when the problem occured?
    5) Did you fix or solve the problem? If not, say so. If yes did you RMA by warranty? Fix it yourself?
    6) If you did get a replacement from Creative, is this your second player? Third? Fourth? Fifth?
    7) Your own comments/opinions to the whole issue and anything else you want to add. Like RMA service was bad or it was great.
    This is my example and only an example.
    ) 5GB
    2) Bought New at Buy.com
    3) Since March '05 or about 0 months
    4) I was just listening to some music then all of a sudden, the right side of my headphones just had no sound coming out. I tried other headphones and it had the same issue. This happened at around November of '05.5) Yes. Got an RMA from Creative. Took about two weeks and I ended up getting a replacement. Cost me $25 not including shipping
    6) Happened on my first player. The replacement will be my second one.7) I think Creative did an awesome job in taking in my player even though I couldn't prove that my warranty was valid. Customer service was excellent. Thanks Creative!

    ) 5 gig
    2) New from www.ecost.com
    3) I got it for Christmas
    4) Eventually the sound started to get kinda messed up, and only come out of one ear. i was able to fix it by moving the plug, but that only worked for a week or so.
    5) I RMAed the player, although I still have not gotten a replacement, Creative recieved my player 7 days ago.
    6) No replacement recieved as of now
    7) I think Creative needs to address this problem not just by having people RMA their players, but rather by changing the way the micro is designed. I am also disappointed by the whole RMA process. The status page is rarely updated, my RMA has taken 2 days longer than it should have, and there is a lack of information as to whom I need to contact about this. I'm a big fan of Creative's mp3 players, but this may be my last purchase from them. their costumer service is really lacking it seems. If my replacement Micro (if I ever get it) breaks, I most likely will try another brand.

  • IPOD sync problems - are the new ones just as crappy?

    Like everyone who uses an IPOD shuffle on a Windows computer, I constantly experience sync problems with the IPOD either not recognized or recognized as a different USB device. Constant plugging and unplugging into different USB ports usually solves the problem but what a freaking headache!
    I'm thinking of getting a new music player and I want to know if the newer IPOD's (nano, shuffle, etc.) are as crappy with regard to USB port recognition and syncing as the 2nd generation shuffle?

    You are obviously extremely dedicated. Just how long did it take you to talk to 30 or 40 million iPod Shuffle users and find out all of them had these issues?
    Actually my guess would be your computer has an issue. I am assuming you are using a desktop computer? If this is true make sure you are using the full power USB ports in the rear of your computer.
    Misidentification of your iPod would indicate a drive assignment problem, a problem that has been an issue since Windows was released. Make sure that all of the drivers for your other USB devices are current. If necessary use Device Manager and manually change the drive letter on the iPod.

  • Zen Micro - Headphone Jack Metal Reinforcement Pl

    On 3/4, Cirrus wrote in response to a REALLY long thread about the headphone jack problem with the Zen Micro that it:
    ".... <SPAN>supposedly has been fixed in the newer Zen Micros by adding a metal reinforcement plate to the headphone jack." This according to a customer service person (I believe).
    <SPAN>
    <SPAN>Based on reviews and looking at my options, I would already own a ZM if it wasn't for this apparent design flaw with the jack. But, with this new information about a reinforcement plate, I am again interested.
    <SPAN>
    <SPAN>Does anybody know if the new units are available?
    <SPAN>
    <SPAN>If so, is there any way for me to know, by looking at the box or at the unit itself, if I am getting a reinforced ZM?
    <SPAN>
    <SPAN>I will most likely buy in person at a retail store so that I can check out the player before I buy it.
    <SPAN>
    <SPAN>Thanks.

    Read this thread. http://forums.creative.com/creativel...essage.id=3807

  • Zen Micro Headphone jack, out of warre

    Hi there
    I have a zen micro that I got last year from someone, without a receipt. Recently I got the headphone jack problem that everyone has been getting. I emailed customer support about this and they emailed me back saying this:
    "Based upon the age of your product, it appears that you are beyond our
    complementary email and telephone support period as outlined below.
    If it is verified to be a hardware issue, you may contact the Creative
    Tutor support line below to check for the replacement cost or to request
    a RMA for your product.
    3. You are welcome to purchase a Creative Tutor session to receive
    expert help and advice from a Technical Advisor by phone. Each Creative
    Tutor session is only $2.99 and covers any one issue with which you
    want assistance and lasts up to 30 minutes. You can purchase a Creative
    Tutor session by calling -405-707-8777 Monday-Friday from 9AM to 6PM
    Central Time."
    Is this my only option? To spend money to call them withotu really even knowing what can be done about this?
    Does Creative not help out people at all unfortunate enough to own a product that seems to have a manufacturing defect (based on the number of posts about this problem)
    Please advise.
    Thank you

    i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

  • Zen micro headphone jack fix for fr

    i read somewhere in the forums that Creative can fix the headphone jack problem for free?
    Do you need a warranty for them to do it for you? And are all the songs on the player deleted when they fix it's
    I would try and fix my Zen Micro headphone jack myself, but I'm afraid I might do something wrong.

    i recently got my micro replaced at best buy after it had the headphone jack issue, and my new one is having the same problem. I'm pretty sure best buy gyped me though because they gave me a micro that was sitting out on a table like it was used or something. Since this was within the last 3 months am i able to mail my micro in to creative to get one of the new, hopefully fixed, ones for free? It's soooo frustrating because i love the micro but the stupid head phone jack just makes me want to strangle it.

  • Zen Micro - headphone jack & firmware quest

    . my headphone jack is seriously wiggling, producing that static-ky sound that often only comes through one channel. and apparently, many others have the same problem. i am thinking about sending it back to creative for an exchange, but would it be worth it's and how long would that take? in the meanwhile, i have inserted a thin-but-thick-enough slice of plastic so the jack won't jiggle. and it works fine now, but i don't know if i want my micro like this forever.
    2. i want to uninstall the playforsure firmware for wmp0 so that i can just use the original interface, but is the only way to do that (and keep my songs in there) to install ANOTHER download that enables me to use both the original and the upgrade?
    thanx

    I recently got a replacement Zen Micro after the headphone jack went on the first one (had to be wiggled to get proper sound...like a contact problem). Anyway, today I got the replacement and it's got a completely different facia on it so I don't if it's a newer revision that may have the headphone jack sorted too. To describe it's got bigger symbols on the touch pad. The back button is now simply an arrow instead of an arrow saying "back" and the menu button features an arrow pointing down instead of at a north-east angle.
    I returned mine to Amazon and they had the replacement to me within 5 days. They send it straight away and you don't have to wait for them to recieve the old one first. But then it'll depend where you bought it.

  • Zen micro headphone jack cheap

    I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem.

    You could easily take it out with a pin or using another staple to catch the bottom of it. It really doesn' go in very far. Certainly would take it out if if can't fix the problem before sending it in. Its amazing that the staple diameter is exactly the size needed to keep the microphone jack tight in the case.

  • Zen micro headphone jack quick free

    I started having intermittant problems with the zen micro headphone jack that has been well described. I found that if I held the headphone plug in a certain position that both channels worked well. I took a standard size staple and placed one prong of the staple in the thin space between the headphone jack and the body of the micro in a location where the headphone jack would be forced into the position where both stereo channels worked. I then broke the prong off by bending the staple back and forth and then pushed the sharp edge down with the end of a ballpoint pen. This made the headphone jack fit very snugly in the position where both channels worked when I plugged the headphone in. It solved the problem completely and is significantly cheaper than the $40.00 creative would want to fix the problem

    :smileyvery-happy:That's pretty smart.

  • I knew that iphone 4 has an antenna problem, are the new iphone4 sold at apple now has the same problem?

    I knew that iphone 4 has an antenna problem, are the new iphone4 sold at apple now has the same problem?

    It does? Mine certainly doesn't.

  • Headphone jack problem with the zen mi

    Not even 2 months after sending it in to be fixed, and I can't move my head without the sound getting distorted. Why don't they fix the problem not just make it work for a month in a half. Is there anyway to fix this withut sending it in?

    I gathered that a lot of people have experienced headphone jack problems with their players, but I thought that was with the Micros only. I guess I'm glad I'm not the only one. Or maybe I'm not. I dunno.
    Anyway, I sent an e-mail to customer support. My wife bought the unit for me for a Christmas present last year, so it's only a couple of months out of warranty. If nothing else, hopefully Creative will tell me how to ship it back for repairs at my own expense (it's gotta be cheaper than buying a new one).

  • ZEN MICRO HEADPHONE JACK FAILURE N

    I recieved my Zen mirco (black) in December on Christmas Eve. It was one of those limited edition extra battery ones. I noticed too that the sound was cutting out, but then I thought for a moment. I remembered that i heard this before on a cd player. It was not the jack, but the headphones included. So instead of using the white ones that were included, I used a new pair of Sony "in- ear phones", the sport model actually with a gold plated jack insert. I never had the problem again. I would say my guess is the majority of the "headphone jack problems" were really the earbuds themselves. In all actuality, The wiggling I exprienced was also fron the earbuds, not the micro. If you are having this problem I recommend buying the phones I bought, after all they were only $20 or so.Message Edited by Kero35 on 02-23-2005 0:02 AM

    Most people's first troubleshooting technique is isolating the point of failure(aka trying a different set of headphones). If you can solve your propblem with new phones more power to you! If the jack is actually physically loose no set of headphones would be able to fix that.

  • Zen Micro headphone jack loosened resulting in poor earphone connect

    I have had the 5g zen micro for 9 months now and love it. My battery play time has been tremendous, I migrated to the window media player and managing my music cannot be easier, I bought some high end earphones and the sound has been off the charts. But, recently, the headphone connection became loose and now my sound goes in and out, from right to left, sometimes muted or muffled...unless I hold the jack in place. It's become impossible to enjoy my music now.
    I have sent a note to Creative customer service how I can get this fixed ASAP, as I don't want to be without my mp3 for an extended period of time. Has anyone had to deal with Creative on this? Do you have any suggestions?
    I just bought another zen micro for a family member and now worried this may happen to them. I have not heard this problems from any of my friends that use the IPOD

    Sounds like the common headphone jack problem. You need to contact support. iPods have the problem also, as do most (if not all) players. Whether the incidence is the same, who knows!

  • Zen Micro headphone jack horror stories, truth or scar

    I've been looking for an Mp3 player for over 4 months(since January), and I have looked through many Micro-Hard Dri've and Flash Memory players, including: Dell Pocket DJ, iPod Mini, Rio Carbon, Creative Zen Micro, iPod Shuffle, Creative MuVo Micro N200, and Creative MuVo TX FM. I'm glad to say that I decided on the Zen Micro. I've had it for 4 days now(including today), and so far, it is working great, better than I had hoped. Everything is nice about it; the only that scares me is the problem that many people have with the Zen Micro, the headphone jack problem. I've heard numerous reports of people with a Zen Micro who complain that after about 2-5 months of usage, the headphone jack will break, and little or NO sound will come out of it. And they say that this is a problem that is meant to happen with all Zen Micros. Hmmm is this true? I hope this doesn't happen to me. Do you think that upgrading the firmware will help fix the problem(btw, I still use ..03....or something like that, I haven't updated it)?

    thug_outlaw69 wrote:
    Just don't use a straight angle headphone plug like the ones that came with the Zen Micro. Use one with a 90 degree angle.
    That doesn't make any difference, reportedly... just prolonges the problem so it doesn't break until the warranty's over....

  • Zen Micro headphone jack probl

    I seem to have run into the headphone jack problem many other people have posted about. Any slight movement of the headphone jack will distort the sound to the point where I can no longer walk with the player.
    I purchased the player through Amazon.com on January 27, 2005, so the three month parts warranty is void, but I still have the one year warranty. I never got an actual receipt from Amazon. All I have is the confirmation email with my order number. I do however have the box and all the accessories that came with the player. My question is will I be charged to get the player fixed/replaced and about how much would it be? Is it worth it's Does the problem come back? What is the best way to contact customer support?
    Thank you for any help.

    Creative will not "fix" the headphone jack problem, only send you a new ZM with a reinforced headphone jack. But the more you sit on this problem, the worse it'll get. Get it into Creative right away. I don't know how much it'll cost since you are outside of your 90 day warrantee, but if you look thru some of the other threads, I know it's been discussed. I bought mine from Amazon too and had the same problem. I've had my ZM back from Creative for two months and no re-occuring headphone jack problem... I think it's worth it, the ZM is a great little device! Enjoy your ZM!Message Edited by microjess on 0-20-2005 02:32 AM

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