Zen micro help, serious prob

After accidnetly removing my battery while music was still playing my zen micro is not allowing me to go any further then a screen that says "hardware problem". I cant turn my player off, everytime i take the battery out all that comes up when i put it back in is the same screen sayin hardware problem. My computer now does not recognise my player. What shall i do ?

Call Customer Service.. doesn't sound good.

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HELP! Zen Micro 6GB Firmware prob

My first problem is that my Zen Micro has a firmware problem. After it shows the "Firmware Problem" message it goes to the recovery menu. I've tried "Clean Up" and "Format All" but I am still unable to use my Zen Micro. The second problem is that the firmware upgrading software won't recognize the Zen Micro. I can still sync music to my Zen with Windows Media Player but the program used to update the firmware will not recognize it. I'm running Microsoft Windows XP SP 2 on a Toshiba Satellite M40X. I've also tried updating the firmware on another desktop computer running Microsoft Windows XP SP 2 but it still will not recognize the Zen Micro. I've tried installing drivers yet the program still won't recognize my Zen Micro. Is there any other way to get the firmware onto my Zen Micro or am I out of luck?

Bump. I sent an e-mail to Creative and they were of no help. They told me to send it in and that I would have to pay for it. Is there any other way to install the firmware, or possibly better drivers that I could download other than the ones from Creative's website.

Zen Micro / USB Firmware prob

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

Okay, this time I ran into a serious problem and I was quite close to get really mad at Creative... This is my third Zen Micro player and my waranty has run out and I thought, this time I am really gone for..
So, what happened is, I took my mp3 player with me. Nothing special? Oh well, when I switched it on, it showed the starting screen and switched off again. Tryed again and it showed me that the battery was empty. I plugged the player into the recharger but hours later, turning the player on resulted in the same..
Okay, I thought maybe there is some problem and formated everything. Now it told me, firmware error and started into recovery mode on its own. Good I guessed, reuploading the firmware would solve the problem.. (P4S 2..0)
It was not this simple.. I connected the player with the USB to the computer, but some minutes after connecting it, it told me "there is a problem with the USB device" and the player was not recognized any more. Starting the firmware update program resulted in "the player is not connected to your computer" even if it was..
A week later, today I solved the puzzle. It was a pure coincidence, after I tried the american version of the firmware update program which only told me "the battery needs to be charged before a update can be done" I tried the old PDE ..0 Firmware program! **bleep** and it worked!! It recognized the player and let me "downgrade" the firmware to ..0! I hope that helps anyone encountering the same problem, I really thought my player is now really gone mad..
kr

Zen Micro FM Recording prob

I have a zen micro and I recorded four 0hour recordings from the radio and when I come to transfer them to the computer an error message pops up with this "Not enough storage is available to complete this operation" when I copying to a hard disk with 70GB free and each recording is 762MB. I tried copying the 4 files together and each one individually the same message pops up
I tried it on another computer the same thing happened
Can someone help me pleaseMessage Edited by mo_khalaf on 09-20-2005 04:36 PM

Search in "firmware problem" in the FAQ post.

Sound problems on the Zen Micro HELP!!

I bought a Zen Micro about a Month ago. It worked perfectly fine I enjoy it. But then maybe 3 weeks after I have sound problems. It's not my headphones i know that for a fact because I tried two sets of them. I think it's the Headphone port. Because everytime i move my headphone plug when it's inside the port the sound get's dull. I can still hear the music but the sound of the music gets ugly. I hope someone can help me with this PROBLEM

Nbarretto,
The number of players that are having problems when compared to the total number of players out there is very small. Consider that Creative sold 2 million players in the last 3 months. Taking into account that the Zen micro was a very large portion of these sales, you can see that the number of complaints represents a very small percentage of the players out there. Looking at a support forum can make even the most rock solid device look bad if you take only that into account.
The good news for you is that there are lots of options available that can help you get a working player. I would suggest contacting support and seeing what they can do for you.
http://us.creative.com/support/custsup
Jeremy

Problems with Zen Micro, Help Apprecia

I have recently purchased a Zen Micro and I am experiencing some problems. After charging the MP3 player, I noticed the letters ?Creative? on the screen. I tried to turn it on, but it won?t work . When I tried rebooting it, the letters ?Creative? once again appear the screen, but won?t go the menu or the play lists.
Has this happened to anyone else?
Thanks for any help.
Message Edited by Pulp_Matter on 2-28-2005 08:53 PM

Can you get into rescue mode and try a disk cleanup? Once you are in rescue mode I recommend attaching to the mains adapter or USB power.

Zen Micro memory space prob

I have deleted all of the files I could possibly find on my Zen and it still says I only have 762MB of space out of 5839MB. I'm extremely frustrated, I've tried everything I can think of (which isn't much as it turns out), and I am most definitely not a technical person. Please help if anyone knows a possible solution.
Thank You,Candace

[url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5535#M5535">Creati ve Zen Micro and Zen MicroPhoto Players[/url]
. Make sure that battery is charged.
2. Detach your player from your PC, and ensure that it is turned off.
3. Remove the battery.
4. Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the Recovery Mode appears.
Scroll down to the bottom of the page in the [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=5535#M5535">FAQ on accessing Recovery Mode[/url].

Zen Micro - MediaSource Detector Prob

Help please!
I recently installed Broadband and Internet Explorer 6 and Outlook 6 onto my PC running Windows ME. I now get an error message at start up advising that "MediaSource Detector was unable to load needed components. Please re-install the application". When I try to start the programme a further error message indicates that a required driver, CTINTRFC.dll, was not found. The driver is there!
I've uninstalled and re-installed the MediaSource software, updated all the critical updates / drivers from Microsoft. I've run auto updates on my Zen Micro, brought in the latest upgrade and firmware but to no avail.
Can anyone help?

If all you want to do is transfer mp3s and files between your pc and mp3 player, you can just do this trhough "my computer". click and drag thing... Other than that I'm not sure why you have this problem. Maybe you can try a system restore.....

Zen Micro/Organizer/disappear prob

Okay, here's the problem.... I recently deleted my music on my Zen Micro to start from Scratch, you know, clean it up. So I start adding music to my playlist. Suddenly, the songs are not on the playlist. They're in the "music" folder, but they don't exist in the playlist on mediasource organizer. I unplugged my Micro and checked the playlist - sure enough, nothing. But in the "All tracks" folder the music is there. I also noticed if I drag and drop one song at a time with a few seconds between each song, it'll load the songs in the playlst. But the second I select 2 songs, drag it in the playlist, they are shown as "completed" in the transfer window, but then nothing shows up in the playlist. AND, if there's already music in the playlist, they disappear too. What the heck is going on? For the last 3 weeks, I've been able to load and delete music perfectly, so why is this doing it now?Any help is appreciated!

Did you also update to a newer version of the Media Explorer?
Jason

Zen Micro Manual Booting Prob

Hi there,?Since two months I got the Creative zen Micro player, but now I got a problem. The problem in fact is that it wont boot when I hold the button. It ony boots when i connect it to the Pc. The same problem is there with shutting the zen player down, when i hold the button it wont shut down. When I want to shut it down I have to remove the battery first. I tried to search for this problem on other forums, but I didn't see this problem on any topic. I have updated the firmware, but that didnt helped, I am afraid that it is an Hardware problem.... Does anyone have a clue ?Dirk

apuffer: What happens is that if you connect it before installing the drivers it will mark the player as not having any drivers (normally you'd be prompted to intsall, and typically people cancel out of it).
There's a known problem caused by Quicktime 7, so firstly check for that and uninstall. Then try reinstalling the software again.
Assuming it installs OK hopefully it will pick up on the drivers being present, but if it doesn't just go back into Device Manager and delete the driverless Zen Micro device. Then physically disconnect and reconnect the player, and the drivers should install.

Zen Micro audio jack prob

Hello everyone, I brought my ZEN Micro early this year. Starting this couple weeks, the audio jack on the player is not connecting well. The music/sound won't play correctly unless keep moving around the audio plug. I did connect with different "working" headphones but still having the same problem. I assumed that the metal connectors inside the jack is loosed. Does anyone here has this issue before? and how did you get it fix? How much it is going to cost for getting it fix via Creative? Thanks!!

Very common problem, look around at the other postings, this has been dicussed. No worries though! Since you're 90 day parts and labor warantee is up you will need to pay for Creative to "fix" it. Actually they don't fix it, but they send you a new one with a re-inforced headphone jack. This happened to me and after I got my new one I haven't had any problems. Just send an e-mail to Creative explaining what happened and they will issue you an RMA # and how much it costs (that price is floating around this forum, you'll be able to find it if you look hard enough). Well, hope this helps!

Zen micro 5gb firmware prob

i have owned my zen micro for over 2 years, about a month ago my zen started freezing so i decided to reload the firmware. i accessed recovery mode fine and then clicked the reload firmware option. i had the latest firmware downloaded but i cant get the upgrade program to work. it says my zen is not connected even though it is. i really dont want to buy another player, is there a fix? i read that there is an issue with wmp but i didnt know if it was true. i do have wmp on my computer but i wasnt aware that there were any problems with it.
i have emailed creative tech support and while they replied quickly their suggestion did not help (get rid of all startup programs). im hoping someone in the forums has a suggestion.
help!
thanks

I HAVE FOUND A FIX
taken from a microsoft website
Rolling back to a previous version of the Player
Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.
You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.
Disconnect any portable music or video devices that might be attached to your computer.
2.
Click Start, and then click Control Panel.
3.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
4.
Click Windows Media Player , and then click Remove.
If Windows Media Player is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Player , and then click Change/Remove.
5.
In each of the two confirmation dialog boxes that appear, click OK.
6.
When the rollback process is complete (it might take several minutes), click Restart.
7.
Click Start, and then click Control Panel.
8.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
9.
Click Windows Media Format Runtime, and then click Remove.
If Windows Media Format Runtime is not displayed in the list of currently installed programs, then try the following:
At the top of the list, select the Show updates check box.
2.
In the Windows XP - Software Updates section, click Windows Media Format Runtime, and then click Change/Remove.
If you installed a non-US English version of Windows Media Player , the instructions in the dialog boxes that are mentioned in steps 9, 0, and might appear in English.
0.
In the first confirmation dialog box that appears, click OK.
In the second confirmation dialog box that appears, select the Do you want to continue with the rollback? check box, and then click OK.
2.
When the rollback process is complete (it might take several minutes to complete), click Restart.
3.
Click Start, and then click Control Panel.
4.
In the Category View of Control Panel, click Add or Remove Programs, and then click Remove a program.
5.
Click Microsoft User-Mode Driver Framework Feature Pack .0.0, and then click Remove.
6.
Follow the instructions that appear in the Software Update Removal Wizard.
If the Wudf0000 confirmation dialog box appears, click Yes to continue. When the software removal process is complete (it might take several minutes to complete), click Finish.
Note If you remove Windows Media Player and the Windows Media Format Runtime, and then encounter error C00D27D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article 8922, "Update for Windows Media Digital Rights Management-enabled players."
You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.
then download the latest firmware file and run it.
WHAT IS VERY IMPORTANT TO KNOW
when i ran the update program it showed all the bars filled but then said the firmware update failed. apparently it didnt fail cuz its working right now. after u do all this u can reinstall wmp to sync ur files.
so heres the ste
ps.
uninstall wmp and the framework package
do the firmware update
reinstall wmp
i dont know if anyone ever suggested this but it worked for me
good luck everyone!
ps.
if i find that this fails later on then it is definately an issue with creatives firmware. ill keep u all posted

Zen Micro & FM Transmitter Prob

I noticed that the Zen Micro does not work well with the I-Ri'ver FM transmitter. The MuVo works fine with this transmitter. What is up with this? I need an FM transmitter that really works, my 2006 car does not offer a cassette deck just CD.

I can't see why there would be a difference. What do you mean "does not work well"?

Zen micro cd installation prob

hi i recently purchased a zen micro. when i try to install the software from the cd i pick the region and the language and then an error comes up saying the "demoshield player has encountered a problem and needs to close". this happens evry time and i have tried it on 2 differernt computers. has anyone experienced this and how did you fix it's

You can try downloading each individual piece of software required from the download page instead. You need the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2 (which needs the player connected for verification) followed by 3.
You can also download Zen Micro Media Explorer as well.

RIPING CD'S FOR ZEN MICRO (HELP!

I went to Windows Media Player 0 and Ripped Nelly's CD Suit for my Zen Micro, so it was all finished and I went into the Creative MediaSource Organizer to put it on. I went to import tracks, and clicked all the songs I wanted and hit "Continue" but nothing happened. I cant seem to figure out how to do this and i have read things all over. could someone please explain this to me. thanks
also, i have had NO probles yet with my zen micro and already have 50 songs on it (hey! i just got it wednesday, and have been busy, today i PLANNED on putting a ton more on.)

To add to micromouse's questions, there's advice in this thread on transferring with MediaSource.

Zen micro help, serious prob

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