Zen Micro is dead...what ne

Here I sit looking at a totally useless, nonfunctional ZenMicro 5GB. Bought it for my 6 yo daughter for Christmas....she was so happy...used it effortlessly for 2 weeks, bragged to all her friends who got ipods how much better hers was, then the thing suddenly died. Will not charge or go into recovery, have updated firmware, drivers, yada, yada...
Now I am waiting for a RMA to send the thing back to Creative after dinking around back & forth with their technical support for a little over a week. The retailer (staples) would not accept it back after Jan 7, and of course our problems started just a few days after that.
I am very disappointed... I researched the various Mp3s and thought i was getting the best one for the money. She has a friend with one that has raved on and on about hers. I suppose I am just unlucky and got a bad unit.
have any of you had experience with this return process...how long does it take and were you ultimately satisfied? Are they going to make me pay for shipping the defecti've unit back?
And why in the [email]h*@ll]h*ll[/url] dont they have a toll-free number for support? I am left trying to resolve this by email and it seems to take 2 days each time for a reply.

Well, I have gone through the RMA process twice now (once almost immediately after receiving my player and once quite recently). I have been totally satisfied both times. Basically, you'll need to send the player to Creative's RMA center where they'll take a look at it, diagnose the problem, and likely send you a replacement unit (of course, they reserve the right to fix or replace your unit). For me, the entire process took about a week and a half from shipping it out to receiving a replacement. You will have to pay for shipping to them but they'll cover the cost of shipping back to you.
That's the basic overview. Obviously, more detailed info will be sent to you with your RMA number which, from what you've said, you may already have received. As a reminder, whatever is on the player will likely be lost. So either a) back up your music and files to your computer or b) if you can't access the player at all (I believe this is your problem) you hopefully have all the files already duplicated elsewhere.
Good luck.

Similar Messages

My "7 days old" Zen Micro is dead..

I just buy a new Zen Micro from ebay last week... Now I have a problem with Power switch. I can't turn on/off... Can somebody tell me where is the nearest service center? I li've in Southampton, UK

Creative's European service center is in Dublin, Ireland; the number is available from the Creative UK site, or you can email them from there. And you'll probably need a paper (not email) receipt showing you got it from a legitimate retailer, or else you won't get warranty service. (A pitfall of buying from eBay...)

Zen Micro . . . what's going

I was just wondering when the new firmware will be available? What it will include and so on. Like, just general info on it. Tips and Tricks, stuff you find cool about it. The cases, where to get them in the UK, preferably a physical shop. Or any other accessories that I could get. Any advice for the player?
Thanks,
Dist.

You might like to read <a href=http://www.stainlesssteelrat.net/nomadprimer.htm target=_blank>SSR's Nomad Primer[/url]. Has lots of good tips etc!

Help with my Bran-New Creative Zen Micro Photo. [Questi

If you don't want to see the backing of my whole story skip to the bold print at the bottom!I also want you to know I read the FAQs and searched through some topics like this, but haven't found any asking my question.First of all, I'm new to the forum, but I've been researching Creative's Zen for a long time now. I kept observing each one closely before I purchased a product. I then saw the Zen Micro Photo come out. This one won my attention. I loved this, I quickly searched for reviews and went for the buy for Christmas. I told my dad about it and he was "iffy" on the price, but it was better then the iPod in my opinion.Christmas day came and I opened it. Right away I checked everything out I knew a lot about the menu already and all, but not really how to control it. I checked to make sure everything worked. All systems were go. After listening to the defaults (which I loved) I went to go install the software. I already had Media Player 0 and Adobe, oh and I didn't want the freakin AOL toolbar! Lol, so I installed everything else. It took forever, but I hooked it up and I installed the drivers, but as soon as I plug in the USB connector I see: "A HIGH-SPEED USB device has been plugged into a LOW SPEED USB port.After that, I switched USB ports, btu I got same message. I hit the X and then tried to charge. I got the Lightening Bolt, but no dimming of lights. I found out that this computer is not letting me install any service packs, I'm confused about that.My question:Is there anyway I can charge this mp3 player and download music onto my Zen Micro Photo without Service Pack ? Or did I just pay $250 for a really cool glowing mp3 player to be used as a paperweight? (I love this Zen and I ran the battery dead hoping that would make the charging easier).Help?
My Specifications:
My Mp3 Player: Zen Micro Photo (Black)What I tried: Switching USB ports and re-installing Service Pack Software: Not sure how to determine firmware without installing something. I'm on a XP Professional and I'm using the Creative Media Source and Creative Media Toolbox

Thank you DM for responding. I am expecting problems, but it still won't allow me to charge the Zen Micro Photo or even use the Creative Media Source. I can't upload any songs or any contacts on it. I haven't uploaded anything yet, but it's not reading the USB device. When I run Creative Zen Micro Photo Media Explorer I get this message at the top of the screen: "The device is not connected. Please connect your Zen MicroPhoto to the computer. I can't organize anything or add songs... so it just makes all the programs I downloaded useless and my Creative product unusuable.ONe thing it does do though... whenever I plug in my Zen MIcroPhoto to the USB it turns it on and glows, but only shows my battery at the top with one red line and the green lightening bolt filling the battery up.After leaving it like this for two hours the green moves, but the red bar stays the same size.

Zen Micro: My comp won't install driv

Hello everyone, this is my first post. I just recently bought a Zen Micro, and during the installation, Right when it was about to finish, I got an error message that read like "There was an error installing the drivers". Everything seemed to be installed right, and everything worked, but when I connected the Micro to my computer through USB, my computer recognized that the Micro was there, but when I tried using the Zen Media Explorer, it said that my Micro was not connected. I tried calling customer support and they told me to uninstall and reinstall, same problem. They also said it might be my anti-virus software, so I uninstalled that, same problem. I even went to download the driver from nomadness.com, and those drivers won't install either. Does anyone know what I can do to get my drivers to install?

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

Zen Micro Media Explorer won't install Error Code: -5011 : 0x80040

Hi!
I've just tried to reinstall the software on my new PC
The installation get almost to the end but then another window pops up saying
Error Code: -50 : 0x80040707
Error Information:
>SetupDLL\SetupDLL.cpp (548)
pAPP:Zen Micro Media Explorer Software Update
PVENDOR:Creative Technology
PGUID:2BA32AF9-FC5F-4A0-A57C-8539DB8A8BC
$9..0.429ice Pack 2 (2600) IE 6.0.2900.280
Any ideas what I can do to get around this problem?
Thanks
Ann

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

Zen Micro not loading

Can someone plzz help me.
Today i drop my zen from a table(not that high)after my zen micro stop working. what happend was i was listing to the radio then went to play an album but the song never played so i said skip to the next song and all what happened was the icon change to next song. so i went to trun it off but still nothing happened so i took the battey out and waited a min or 2 then put it back in and now the gets stuck on load up (it stops at the Creative name). so i was looking on the net and saw about the recovery mode so i though i would clean up or format it but when i do anything happens it comes up with the message saying formatting or whatever and just gets stuck on that screen.
Any help would be nice thnx.
(sorry for any bad spelling cant spell )

If nothing from rescue mode works you'll need to contact Creative Support.

Zen Micro not getting powered

New Zen Micro 4GB Player. (2 days old)
Was working fine and now suddenly, it's not getting powered on.
Battery had enough power before it became dead.
Looking for some help on this issue.
Thanks
Krishna

Thanks.
Your suggestion brought my Zen Micro back to Life. I was really happy but it didn't last long. Because the touchpad seems to evoke no action on the player. I can perform the functions (like playing a song) through the Creative Software suite while being connected to the PC. Once disconnected from the PC, Zen Micro goes dead, though the the battery is adequately charged (for about three hours). Still could not power on using the touch pad power on option.
Awaiting your suggestion..

Zen Micro won't conn

i have a problemo... Well let me tell you a little story about a zen micro that was different then the others wanted to be its own master!:angry:

i did a system resytore on my computer and rebooted the whole machine due to a virus and i installed all my program and plugged in my zen micro and guess what it says it won't connect, so what did i do then? well i remembered that i had the 2. w.e playforsure firmware so i downloaded the version of creative media for that firmware and it still won;t work not only thta but when i connect the zen micro via usb a "found new hardware" wizard pops up and says it has found an MTP device? okay sure so i go for it and click install new device.. nope sporry that didnt solve my problem because it had to be complicated and say error then it said that it wouldnt work properly.. and i also tried using window smedia player since i had that firmware installed but no,....

that wsa the story of my zen entering the retards realm

and now i deleted all my songs everythin even firmware because i was playing with the rescue mode so now I'm confusion

send help thx:smileyvery-happy:

hrt_fosho wrote:
i tried that and it didnt work...
How about download this.
http://www.fnprg.com/dl/Jet40Sp3_Comp.exe

Zen Micro Playlist Direct

Can anyone tell me what the Playlist Directory is for on the Zen Micro? I have created several playlists with the Zen Explorer and can see those lists using the Zen Explorer. However, nothing is in the Zen Micro's Playlist directory? What is this directory and how do you use it's
Tony

Your issue is very confusing. I think what SSR is trying to say is that "Is your playlist shown in the playlist menu in the Zen Micro?"
And what you are trying to say is "Can I view the playlist on my Windows Explorer?"
You have to use Zen Micro Media Explorer to view your playlist or you can use Creative Mediasource. There is no directory that shows the playlist in Windows Explorer or on your computer. The Zen Micro doesn't act as hard dri've like how iRi'ver does. In the iRi'ver you have to configure everything on the iRi'ver or you can use WMP0.
You can also use WMP0, but I haven't tried making a playlist with WMP0 yet.

My Zen Micro is *FLAW

Hi there-
I got a pink Zen Micro for my birthday less than a year ago (still under warranty). I had to send it back to Creative for them to fix it because it would not turn on and frequently froze for no reason. I was always very careful with it (as I am with all of my electronic things). So, I sent it, and they "fixed" it, but recently it has begun to do the same thing. I got the device off of WalMart.com and Wal-Mart said I cannot return it. I think it would be very unfair for Creative to send me a defecti've product and not allow me to get my money back. Will creative refund my purchase if it is still under warranty, and if it is a defecti've product?
Thank you!
Whitney

I had the same problem with my zen micro and heres what i did when it froze.
) remove the battery
2) once the player is shut off, plug it into the wall charger. (without the battery in it)
3) turn on the player and wait for it to completely boot up
4) once its booted up, put the battery in
5) after you put the battery in, unplug the zen micro from the wall charger
6) now it should be fine
Its strange, my zen micro did this for the first 2-3 mounths i had it, but now it doesn't do it anymore

My Zen Micro is a dead BR

My zen micro is about 4 months old and has developed the common headphone jack problem experience by every zen micro owner..well..eventually. That was one problem I could handle by just turning the headphone jack a certain way. Now, however, my micro is dead. It had frozen while it was connected to my computer. I disconnected it and tried to restart it and it went as far as the Creative logo. I proceded to going into recovery mode and attempted to format the hard dri've, which decided to freeze on me also while it was formating. I then restarted it again in recovery mode and tried to reset the firmware, which worked fine, however, when i tried to put the new firmware onto the micro the computer said it had failed. I disconnected the micro and turned it off intending to do a simple restart, however, it has not turned back on since. My zen doesn't light up or turn on when i plug it in to the computer or the wall charger, i've tried several times to go into recovery mode again but it does not turn on. I have tried every possible way to turn it back on but it just sits there..useless..like a brick..
I've read countless other posts about people having the same problem but I haven't found a fix yet. Has anyone found out exactly what is happening? What can I do to fix it's
ANY feedback would be incredible help
Thanks

ok this has happened to me a couple of times. the only thing i've noticed that is consistent is it happens when the battery gets very low...say after 2 hours of running time (ha! when I think back to the 9- hours running time they told it would have when they sold me on this over the ipod)
anyway...when it happened before i have had some luck by taking the battery out holding the power button to the on position and reinserting the battery. it's very important to get the charge strong on the battery..
we'll see if it works this time. i'm here today for the same reason as everyone else... I think I'm at 4 months..

Zen Micro - firmware update failed so now "dead"

I have a firmware problem with my Zen Micro. Can anyone help?
The series of actions I have taken so far are these:
I got my Micro in January 2006. I now want to run Audible software to listen to their books so I downloaded the firmware update L6_2_2_02.exe from the Creative support site which is stated as providing the Audible?facility.
I backed up the Micro contents using Creative MeadiaSource Organiser. I then ran the firmware update from my Win XP PC. This started OK and I got a series of messages about what was happening. Then it stopped with the progress indicator bars about 2/3 across. I left it for half an hour and nothing changed so clicked to stop the update.
I checked the firmware version on the Micro and it said 2.2.02. The update?looked OK and the FM worked but of course I had no music content.
I opened my Creative MeadiaSource Organiser (v 3.0.09) but it said no device is connected so I was unable to reload the music. My XP PC recognised the Micro as connected and I checked Device Manager which showed the "device is working properly". I was also able to synch music to the Micro using Windows Media Player and this played OK. I tried another computer and could also synch using Windows Media Player but I wanted to reload my music from the backup.
I looked on the Creative site for the steps to take when a firmware update fails. The Zen Micro is not on the list as supporting the MP3 Player Recovery Tool so I did not use that. I followed the Reload Failure recovery instructions and ran Clean UP, then Format All, but this did not fix it so I ran Reload Firmware on the Micro. This was a big mistake!
Now when I try to run the firmware update from my Win XP PC, I select English then I get the message "Your player is not connected, please connect your player". I checked again and XP still recognises the Micro and the device is working. It is no longer recognised by Windows Media Player but just? appears to XP as an empty storage device.
The Micro now shows the firmware as v 0.0.65, but now it is stuck in Recovery Mode. I have contacted Creative Support but their reply is that this player is now over 3 years old, reached its end of service life, so there is no support other than on their web site. Following their web site recovery instructions got me into this mess so I guess?no extra help is offered from Creative.
The player is now essentially dead. Unless there is some way to get the firmware update program to recognise the device as connected, then I don't know how to fix this. This is a shame as it is a nice little player for my music collection.
Can anyone help as I don't know what to do next?

I have the same problem. I put the screenshots below and the errors that happen to me.I can not put him the firmware because I do not recognize the device.
Both windows xp windows 7 as the
DISPOSITIVO, IMAGEN ACTUAL
http://img528.imageshack.us/img528/3783/dsc0025mv.jpg
EL PORTATIL LO RECONOCE
http://img811.imageshack.us/img811/4323/dsc0026ox.jpg
MUESTRA BATERIA, PULSANDO BOTON DERECHO
http://img546.imageshack.us/img546/4855/dsc0027wj.jpg
ADMINISTRADOR DE DISPOSITIVOS
http://img801.imageshack.us/img801/4501/dsc0028une.jpg
ERROR AL INSTALAR CREATIVE SOURCE
http://img805.imageshack.us/img805/3061/dsc0029io.jpg
http://img208.imageshack.us/img208/9330/dsc0031sn.jpg
http://img545.imageshack.us/img545/7096/dsc0032qg.jpg
MP3 PLAYER RECOVERY TOOL, no me reconoce Creative ZEN MICRO como conectado
http://img528.imageshack.us/img528/1714/dsc0030qn.jpg
PROGRAMAS DESCARGADOS (pagina oficial creative)
http://img341.imageshack.us/img341/2466/dsc0033oi.jpg
DSC_0025.jpg
I need your help. I'm desperate. Uninstall Windows Media Player.
Thanks in advance

Zen Micro Warranty - What a load of....

Word of Warning to those that have bought Zen from overseas as I have.
Some history first. I bought 4 Zen Micro in Feb'05 for my frens thinking the function and the look and feel of the player is better than IPOD and I know the Creative Brand.
I bought the Zen from overseas to bring it back to Australia to use while I was on Holiday. Which I'm sure is a normal thing these days. Thinking to myself that Creative is an international brand surly like any electronic goods now days if something happened to it. I will be covered by some sort of international warranty or at least even take it to Creative in my county to fix.
Anyway out of the 4 Zen Micro players 2 played up ( is ok after firmware upgrade, still acting up and the 3rd one only switched on to the Logo and stuck there. The player is pretty much Died)
To cut the story short I wrote to them with regarding my player is dead, they replied back with some solution (which I received very quick response from creative) but it was still no good. When I asked now that I have a Dead Player that was only purchased not 6 months ago what can I possibly do, this is the response that I received.
"As regards to your enquiry, we would like to extend our utmost serviceto assist you. However, please allow me to explain the situation to you,so that you can have a better understanding in terms of the servicingyour product.We would like to inform you that Creative do not provide internationalwarranty coverage for our retail products. We have an agreement with ourauthorized dealers and distributors that user are to send faulty productto us for servicing through them. In this way, all the freight chargeswill be bear by the distributors/dealers and Creative. This is also toprotect our users? investment in purchasing the original product from anauthorized dealer/distributor in their country.As such, we recommend and encourage our customers to purchase ourproducts in their own countries, and to utilize the service of ourauthorized dealers/distributors. In your case, you are sending the product to another channel but werenot purchased from them but through another dealer, they reserve theright not to take in your product. However, if they are willingly toservice your product, you will have to pay for the product servicecharge of AU$55.00 subjected to their approval. Moreover, if thewarranty period had expires, there will be a replacement cost incurred."
So basically I have been told that my player is dead. And only way to get it fix is for me to fly it back to the place of Origin (and NOT to Creative I was told but rather the shop where I bought it).
I tried calling up Creative in Aus and the customer service there gave me the same answer basically there is NOTHING they can do. But instead they gave me a Mobile Phone number to some guy that can "FIX" my player.
So after spending 400 bucks buying 4 players, I am left with 3 that are with faults and dead player.
If anything else happens to the other 3 player I'm pretty much stuffed.
Unless I go and pay for another 500 Plane ticket, to fly back where I first purchased the player hand over my receipt to the "Reseller" sit there and wait for them to go back to Creative and then come back to me with an Answer there is nothing much I can do.
Thanks alot Creative.
Another Faithless Customer

mupsai wrote:
Says it all when you buy 4 and they all develop faults.
How comes u never bought in ur home country but bought 4 at once abroad? Have they been cheaper than usual? Have u wondered why is that? It seems strange 2 me because I have and it works perfectly, 4 out of 4 seems very strange!Message Edited by ruff on 08-8-2005 :3 AM

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

Zen Micro is dead...what ne

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