Zen Micro is frozen, Rescue mode not availa

Aurgh. I've had my Zen Micro since October, and it's worked well up until today. I went to power it on and it would boot up just to the Zen Micro splash screen, where it stayed. I couldn't power it off using the power button so I took the battery out several times. Each time I put it back the Micro would boot to the Zen Micro screen, but wouldn't go any further. Finally, I read how to put the player in Rescue Mode. When I boot up after taking the battery out and with the power button held, it does the exact same thing. No Rescue Mode is available, no other menu comes up.
Any ideas on how to resolve? I really don't want to send this back to Creative for repair.
Thanks-
Jennifer Portnick

Not sure if this is even possible (if it won't start up under any circumstance), but have you tried updating to the newest firmware?
http://us.creative.com/support/downloads/download.asp
Download ZenMicro_PCFW_LB__02_05_PDE.exe.
Connect your player to your computer.
Double-click (filename).
Choose your language.
Click the Upgrade button and follow the instructions that appear.</LI>

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