Zen Micro is stuck on Creative lo

For some reason my player won't let me access it. I think somebody dropped it, i hope not though. The Trademark, copyright, and name appears, then the "creative banner" pops up and stays there.
I've already gone to the rescue mode, but nothing happens when i choose an option. All it does is say "Formatting..." or "cleaning..." i've tried it more than once, and nothing happens. (for hours on end)
Someone please shine some enlightment upon me.

You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
The last option before sending the player in would be a firmware update.
Cheers,
Jan.

Similar Messages

  • Zen Micro 6gb Stuck at "Creative" l

    First off, I realize there have been many topics relating to booting up and the screen freezing at the welcome creative screen. I just need to see what needs to be done, wether it be manually or by customer support. Recently on vacation, I dropped my Creative zen micro about 4 feet onto concrete. Now when i picked it up to check it out, there were no scratches or pieces that fell off. Also there was no rattling inside of the mp3 player. Later to my suprise, when turning it on, it froze at the "Creative" logo, and would not procede to go to the menu. I slapped it on my knee a couple times, nothing to serious, just seeing if anything that came loose, would set back in its place. Well it worked, don't ask me how, but it worked. I succesfully got to the menu and could listen to music. Well later, when I turned it back on I noticed it got stuck back at the creative screen. Somehow, when I put pressure on the mp3 player, something happened, and it booted back to the menu, like it would normally. Everything seemed fine, until about 3 days later it all happened again, but for good, its not going to the menu. All I see is a white screen with the black text that reads " Creative ". The only way to turn the player off, is to take out the battery, When plugged into my pc, it charges, and proceeds to glow in and out,.. but the screen light stays at a solid brightness, while the blue outlining fades in and out. I tried running all the options in the reboot menu, like format, and clean disk, but they all freeze up/ My pc recognizes the mp3 player, but the creative software I have installed does not. I tried updating the firmware, but it says my player is not connected. I thought about contacting customer support, but I notices that the seal is ripped, or "tampered" with. Its very easy top break the seal on accident, all you have to do is move the metal plate downward, and the seal ri
    ps.
    At this point, I just disassebled the player to see if there were any loose parts, and I noticed everything seemed to be in order, and I put it back together to find the same results as before. Well I have it disassembled again, with all the parts layed out. Any help would be great.
    Also, one last question.. Is there anyway I can reset the hardri've manually, as in, is there a little reset button on the hard-dri've that would format it's I have it in my hand, was just wondering if I could reset it.

    I started reading in this forum because my Zen Micro Photo freezed today . It left the bag of my trousers and hit the floor. I am now wondering how much people do have the same problem as me. My player was falling the first time from the height of my knees and it was turned off. Startup stucked on Creative screen.
    It seems to be that Creative harddisk players are especially vulnerable to hits like this. It is acceptable when it does not work anymore after hitting the floor 0 times. Or when it falls from a table. But already after the first time from a short height?
    I tried what administrators do not advise:
    Banging the player during startup. Reached music library. Had to bang two or three times more and all was okay. I am not sure for how long this will hold.

  • Zen Micro, Screen stuck on Creative logo, free

    I was jogging recently and my Zen Micro fell off the pants clip i had on. When i picked my micro up off the ground the song i was listening to, was still playing, and played for another minute, before the micro shut off completely. It then would not turn on with the power button. So i removed the battery, and put it back in, and the micro came on, and the 'creative' logo was the only thing on my screen. With the logo on the screen, my micro wouldn't do anything, and just freezes. Anybody know how to resolve this predicament that im in? Or anybody have this happen to them, and know how to fix it's? I would appreciate any help i could get, Thank you in advance!

    You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
    The last option before sending the player in would be a firmware update.
    Cheers,
    Jan.

  • Creative zen micro froze, stuck in recovery m

    my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

    Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

  • Zen micro hangs on both creative screen & rescue screen

    help me obi-wan-kenobi...
    my zen micro is stuck on the creative screen, when i take the battery out and go into rescue mode it just hangs on that screen too. it wont let me choose any of the options?
    any idea's what to do other than use it as an expensi've paperweight or chew tow for the dog?
    thanks b.

    bk2000,
    Go here:
    http://www.nomadness.net/modules.php...ukebox+Zen#209
    And next time please check the FAQ that SSR put so much energy into.
    Good luck with your problem!

  • [Zen Micro Photo] Stuck in b

    My Zen Micro Photo gets stuck in the bootscreen. When I turn my Zen on it says "Creative" and after a couple of seconds "Zen Micro Photo". While "Zen Micro Photo" is in my screen it does nothing. I tried to take out the battery and turn it on again, but still nothing. Only after a couple of hours it starts working again.
    It als doesn't connect properly with Windows XP.
    The problem started a couple of days ago when I activated the removable harddri've mode on the Zen to connect it to Windows 2000.
    Should a reload of the firmware help?

    See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ.

  • SOLUTION - Zen Micro Photo Stuck in Recovery M

    My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
    I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
    This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
    Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
    Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

    I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
    JW
    ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

  • Zen Micro Photo frozen on Creative scr

    Hi, I have had my Zen Micro Photo for three months and it has worked fine untill today. When I turned it on it went to the creative screen like it usually does and it just stayed there. I tried taking out the battery and putting it in again but it did the same thing. It doesn't even do anything when I hook it up to the computer. What can I do? I'm freaking out here please help me!!!!!!

    It could be that the microdri've is "stuck" or in failure.
    While the MicroPhoto is turned off, try tapping (well do it very firmly and with enough force) on the palm of your hand, restart the MicroPhoto and see if it boots up completely.
    If not, a firm smack on a table top or counter may unstick the heads of the microdri've if that is what's preventing the microdri've from completely booting up.

  • Zen Micro locked up on "Creative" scr

    My new Zen Micro is locked up on the screen that just says "Creative". I can't get it to do anything. I've removed the battery and tried the recovery directions. It will get me to the recovery menu but after selecting a function it just sits there. Any suggestions? Thanks.

    Happened twice on the first two I had... I have still, serious issues with my third. I am contemplating abandoning ship..

  • Zen Micro is detected by Creative MediaSource Organizer or Windows Media Pla

    <SPAN>Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!
    <SPAN>
    <SPAN>My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
    <SPAN>Launch Windows Media Player and synchronize files </LI>
    <SPAN>Take no action</LI>
    <SPAN>
    <SPAN>If choose to launch Windows Media Player it does not detect the portable device
    <SPAN>If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.
    <SPAN>
    <SPAN>I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).
    <SPAN>
    <SPAN>When I open the Zen Micro Media Explorer it tells me that the device is not connected.<SPAN> <SPAN>I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.
    <SPAN>
    <SPAN>I should note that the Zen Micro does work properly on another computer in my household.
    <SPAN>
    <SPAN>Can someone please offer suggestions?
    <SPAN>Thanks

    Strange that WMP doesn't detect it, presumably you have v0? Worth checking the link "problems with connecting using MTP firmware" in the FAQ post and installing the hot fixes.
    Also make sure you have the latest software with MTP updates, by downloading and installing the following:
    . Creative MediaSource Player/Organizer 3.30.2
    2. Creative MediaSource Plugin for PlaysForSure devices
    3. Creative Zen Micro Media Explorer Web Update
    Before installing connect the player to the PC. Then install 2 and 3 (the player must be connected for to verify you have a Creative product).

  • Zen micro locks up on creative l

    My creative zen micro locks up on the 2nd creative logo when i attempt to start it up. I tried recovery mode. But when i click on format or something it brings up a little window saying formatting or something along that and just sits there. No my computer does not detect the mp3 player either.

    The same thing happened to me and I called the co. and they told me to send it in, (bad hard dri've)not only that the head phone jack was loose so i only got like half the sound, either high's or lows it sucked. I only had it for a month!!

  • Zen Micro not recognized by Creative software after firmware upgr

    I had really old firmware, so I upgraded it to the latest version (2.2.02). Immediately after doing so, I noticed my Micro appears in Windows and is recognized by Windows Media Player (I'm using v0, not the new beta).
    But it's not recognized by the Zen Micro Media Explorer or by the Creative MediaSource Organizer, which I was hoping to use to reconstruct my playlists easily. Explorer claims the player is not connected.
    Upgrading my drivers (to .30.03) and Creative software (to 3.30.2) did not fix the problem.
    Any suggestions? Thanks.

    rs93,
    You need to install the MTP plugin for MediaSource and also update your copy of the Zen Micro Media Explorer to a version that support the new firmware. All the above can be downloaded from the website.
    Jason

  • Zen Micro frozen on the creative scr

    My zen just froze at the creative startup screen and doesn't do anything after that. I tried resetting the battery, clean up mode and reboot. It just freezes again. I saw a lot of posts regarding zen freezing but no replies. can somebody help pleaseeeeeeeeeeeeeeeee? I did not want to reload the firmware because my computer doesn't recognize the zen either so then i would have no way to reload it on to there.

    Mine did this exact same thing... I ended up having to send it back..and im now waiting to get it back fixed!

  • My zen micro is stuck in the future, so I can't listen to any mu

    I have the playsforsure firmware and I am a rhapsody-to-go subscriber. Everything was working great for months until one day all my licenses expired. I checked the date/time on my zen micro and it was set to sometime in jan 2007. It doesn't matter what pc I connect it to, the time never gets properly synced. How can I solve this?

    You can adjust it on the Micro manually. I have never had the time on the Micro sync with my computer. Go into the "Date & Time", then click the menu button, then "Set Time", then "Set Date".

  • Creative Zen Micro is stuck on the 'creative' lo

    Hi,
    Has anyone expirienced the same kind of problem?
    0q, Ofir.

    You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
    The last option before sending the player in would be a firmware update.
    Cheers,
    Jan.

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