Zen Micro isn't turning

so today my Zen Micro was sitting in my lap and it fell from about 3.5 ft. onto hardwood floor!! now when i boot it up it says CREATIVE and then the lights turn off but it still says CREATIVE and won't do anything after that. what should i do?!?!?!

Call Creative and get an RMA. A fall from that high up is a pretty bad fall for a hard dri've and the result is what you are experiencing.

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ZEN Micro won't turn Off and now won't turn

Hi Everyone, hope you can help me out here.
I have been using my ZEN micro for about week now and it was at first working fine.
Then it started not turning off, so i had to pull out the battery.
This is obviously very annoying, but it got worse over time.
It now won't turn on unless i switch it about 30-40 times.
What is going on, is there a way to fix it and is anyone experiencing the same problem?
Thanks very much,
Fern

FernIe, I have the exact same problem, although now my Zen Micro won't turn on at all via the switch.
My Zen Micro is 5 months old and its only been over the past few weeks I've been having problems. It started with having to hold the switch in the power on position for a least 30 secs and trying it at least 5-0 times before the player would turn on, and having to remove the battery to turn it off. Now, not matter how many times I try the switch or how long i hold it for, the player won't turn on.
The battery is fully charged and I have never had problems with the headphone jack, and I haven't dropped it or done any damage to it that I think could be causing it. I'm having to turn it on by plugging it into my computer through the USB cable and then unlpugging it once its on, it's a pain doing this and means if I want to use it later I have to keep it on, muted, in my bag all day with the lock turned on (that end of the switch works) then once its turned off I can't turn it on again until I get near a computer again.
I've searched the discussions and knowledge base but haven't found an answer. I've just emailed the support team and I'm waiting for their response, would be interested to know what they've told you.
Just letting you know your not alone and I feel your pain!
Jen

Creative Zen Micro won't turn

Creative Zen Micro -
When I plug the usb into a computer, it has the charge icon in the top right corner of the screen. If I attemp to turn it on, while plugged in, the creative sceen come on, and then dissapears. When it is not plugged into the computer, I get no repsponse what so ever. I haven't attmpted to reset it. Any ideas? Thanks for your time.

Try starting the player into Recovery Mode, see if that works:
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears. 
The following options will be displayed:
) Clean Up (Performs a disk scan on the players harddisk)
2) Format All (Formats the players harddisk - Note: all contents will be lost)
3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
4) Reboot (Reboots the device).
If you can get into Recovery Mode, try the Clean Up first.
Cat

My Creative Zen Micro isn't recognized by my Creative Organi

I have a plain old, 6GB Zen Micro, which I got last Christmas.
In June, we sent it in for repair, and it has returned working fine.
Then we got a new computer. I downloaded the software and everything, and then I went ahead and connected it to the computer.
It was, and still is, recognized by my computer, as well as Windows Media Player and the Device Manager.
It isn't however, being recognized by my Creative Organizer.
Do I need to install something else? Is there something else I need to do?
Any help will be appreciated.
And I'm using Windows XP Home Edition, if it hel
ps.
Message Edited by Accommodations on 0-5-200708:00 PM
Message Edited by Accommodations on 0-5-200708:0 PM

Accommodations,
You need to download and install the respecti've plugin file too before the Organizer can detect the player. First determine the firmware version of your current Zen Micro player. If it's version .xx.xx, you need to get those Zen/Nomad Jukebox Plugin. If it's version 2.xx.xx, then get the PlaysForSure Devices Plugin file.
Jason

My Zen Micro isn't work

I turned on my Zen Micro today to listen to a recording, and I got as far as the recording page before it froze. So I figured that if I connect it to the computer, I might be able to access the recording. But it stayed frozen when I connected it. It wouldn't turn off, and none of the buttons would work, and though it made the little beeping sound when I connected it to the computer, it said the player was not connected.
I tried following?the directions on the self-help page to fix it myself, but nothing worked. I tried rebooting (it froze at the "Creative" screen, as it had when I tried taking the battery out and putting it in again). I tried the clean up option (it froze on a screen that said "Scan Disk..." for over 30 mins before I gave up) and I tried reformatting it (it froze on the "formatting..." screen for an hour before I took the battery out again).
Nothing is working, and I would like to know what to do. Oh, and because it won't connect to the computer, I can't do the new firmware option at all, because it would just lose everything. Help!

I have, mulitple times. Every time I stick it back in, it just comes right on to the frozen "creative" screen. It is also now no longer charging, so I can't turn it on whatsoever, even to get to the "Creative" screen.

Zen Micro isn't working on 2 computers out of th

Hi everybody.
Once I updated my zen micro player's firmware, it doesn't work on 2 computers out of 3.
There doesn't seem to be any sort of conflict with the device. The Zen Micro works on my laptop that runs a windows xp HOME edition. This seems to be the only difference with the other two computers, that have an OS win xp PRO.
The weird thing is that when I connect the device, a window pops out asking me if I want to synchronize the files. So far so good. The problem is that it is not recognized, there doesn't seem to be any device connected to the computer, and the pc asks me to connect the device. On the Device Manager the player is shown normally, that's why I say there should be no conflicts.
I tried unistalling and re-installing the installation cd, I also tried to update several times the player with a new driver. But I cannot do anything with the player because the pc tells me to connect the device.
This is driving me insane.
Hope somebody can help! =)

johnnyenglish,
Take a look at knowledgebase article #0053. It covers this topic and how to resolve it.
Daniel

HELP my Zen Micro isn't recognised by my compute

My zen micro plays fine but I cannot connect it to my computer. IT FREEZES!! So I can't add new songs on it. What can I do? I'm afraid to format since I still might not be able to connect it to my computer. And then all I will be left with is a piece of plastic that cost me close to 300$.
Thanks

Accommodations,
You need to download and install the respecti've plugin file too before the Organizer can detect the player. First determine the firmware version of your current Zen Micro player. If it's version .xx.xx, you need to get those Zen/Nomad Jukebox Plugin. If it's version 2.xx.xx, then get the PlaysForSure Devices Plugin file.
Jason

My Zen Micro isn't wor

help! it comes on it goes through the process of coming on but it gets stuck when the Zen MIcro screen comes on...it won't show my music what should i do

Have you tried running the Clean-up Disk utility from the Recovery Menu? It can sometimes help when your player is having problems.
Remove the battery briefly and hold the ON switch to on [fully to the left] when you replace the battery.
That will bring up the Recovery Menu.
I'd try:
?Clean Up first, and then Reboot
If that doesn't work, try these options:
?Format [note you will lose all your tracks/photos/data, etc if you format, so make sure you've got copies of the files you want to keep!]
?Reload Firmware as a last resort.
If none of those work, contact Customer Support.

Creative Zen Micro isn't detected

When I connect the Creative Zen Micro with the USB cable the computer asks me wether I'd like to synchronise my player with Windows Media Player or do nothing, but then it always gives me a message, that the computer can't detect the player. I can't put new music on it, for example via explorer, nor I can update the Firmware or something else. I rolled Windows Media Player back on a lower edition and installed WMP0, but it still does not work. I use Windows XP.
Additional the player rebuilds library everytime I switch it on, plus some time ago there were several music files on the player deleted - without me doing anything.
Does somebody know what to do?

Did you erase your firmware?Have you done a Cleanup>Reboot on the player? http://forums.creative.com/creativel...ap&thread.id=3

Zen Micro...turns itself on after shutting d

I scanned a few pages of threads and did not see this issue posted, but I apologize if I missed and am repeating something..
Anyway, after installing the .0.03 firmware, my device seems to power itself on about 2-3 seconds after I turn it off.
This happens consistently, whether I turn it off, or if it shuts itself down from being idle.
I did the disk repair and rebuilt the library, but does not seem to have any effect.
Also tried the standard reboot from removing battery for 0sec and powering back on.
No matter what, the thing turns itself back on
Anyone else having this issue or have any recommendations?

forgot to say this means it gets stuck in a continual cycle of turning itself off from being idle, turning itself on, turning off, etc etc. which kills the battery. guess i'll just have to leave the battery out for now

Help! My creative zen micro won't turn on/charge/anythi

The last time I turned it on, it showed the CREATIVE logo and stayed like that until the battery died (It may have been around 2 hours or so...) but now it won't turn on, it won't show the blue lights when it's plugged in (and yes, it's plugged in properly) and I can't access it from my computer.
Please help!!

First thing to try is connecting to another PC. What's happened is the battery is flat, but I assume that it should recharge from flat even via USB.

Zen Micro wont turn o

[size="4" color="#0000ff">My zen micro isn't turning on now when i hold the button. The only way to turn it on is to connect it to the usb port. Is there anyway to restart it so it will work?

If it's still within warranty then you won't pay anything (except maybe for shipping, depends on where you bought it from and where you'll send it to, I for instance would pay nothing as the retailer will take on the responsibility of taking it to and from the local Creative service)...
With that said, the cover over the power switch can be removed very easily, just put the switch to the lock position, use a small flat screwdriver and GENTLY put it between the switch and the cover, then again GENTLY pry it open.
Then examine the switch carefully to make sure that there's no dirt or anything else that would cause it not to work.
Do bear in mind that although at this step you technically don't open the player (and thus you don't void your warranty) if you use a thick screwdriver or excess force you may damage the plastic parts and that won't look good if you take it to the service... you know what I mean?
Hope that has been of help
Cheers!Message Edited by Keyper7 on 03-08-200602:4 AM

Zen Micro problems URGENT h

Hi i have a problem with my zen micro.
when i turn it on e get the following menu
Recovery Mode
- Clean up
2- Format all
3- Reload Firmware
4- Reboot
i tried all of these butit stays the same...
when i get the firmware it doesn't detect my device but with my friends Zen it does...
What is wrong and how can i fix it

If you can't load the firmware onto it, and the player won't get out of Recovery Mode, it sounds like it's probably faulty. You didn't mention when (or where) you purchased the player, but it would be best to contact Customer Support directly for assistance at this point.
Cat

ZEN MICRO WON'T SYNC CONTACTS NOW .....

My Zen Micro won't sync contacts from Outlook Li've now (when it did before) .... get an error message:
"CTSync
X Unspecified error"
I'm using Outlook Li've (2003) that is linked to my hotmail e-mail; like I said, everything sync'ed fine before!
I've tried all the new downloads, etc.
I've also formatted the player several times.
I can still syn music, tasks, and calendar.
How do I resolve this issue ... no one from Creative Labs has been able to provide any assistance with the issue(s).

FernIe, I have the exact same problem, although now my Zen Micro won't turn on at all via the switch.
My Zen Micro is 5 months old and its only been over the past few weeks I've been having problems. It started with having to hold the switch in the power on position for a least 30 secs and trying it at least 5-0 times before the player would turn on, and having to remove the battery to turn it off. Now, not matter how many times I try the switch or how long i hold it for, the player won't turn on.
The battery is fully charged and I have never had problems with the headphone jack, and I haven't dropped it or done any damage to it that I think could be causing it. I'm having to turn it on by plugging it into my computer through the USB cable and then unlpugging it once its on, it's a pain doing this and means if I want to use it later I have to keep it on, muted, in my bag all day with the lock turned on (that end of the switch works) then once its turned off I can't turn it on again until I get near a computer again.
I've searched the discussions and knowledge base but haven't found an answer. I've just emailed the support team and I'm waiting for their response, would be interested to know what they've told you.
Just letting you know your not alone and I feel your pain!
Jen

Help!!...Zen Micro crashed, not responding, what do I

OK, here's the deal:
I wanted to transfer some files from my old computer to my new one using the data storage feature on my Zen Micro. I turned the player on, plugged it into the USB port, and it immediately shut off. When I tried to turn it back on, it showed the first two images (the Creative inc copyright thing, and then just the one that says 'Creative'), then it got stuck on that and the contrast faded out to the point where you couldn't even read it. I took the battery out and the same thing happened when I put it back in. I did it again and tried to do the recovery thing but that menu faded out, too, and the touchpad wouldn't respond. I felt the Micro starting to get warm so I took it out again and just let it rest for several minutes. Now, it just won't turn on at all.
Can anyone help, or is my Micro a dead duck?

I have experienced a similar problem. I was simply listening to a track when the player started to make a loud buzzing noise. It then shut off. I cannot reboot the machine. I have no idea to do a hard reset. The battery was near full. There is no response when I plug it in. Worst yet, I lost my receipt. I have had the thing less than 2 weeks. If this thing is broken I swear on all that is holy I will never purchase a Creative product again. Moreover, I will tell everyone I know to avoid their products. Please help.

Zen Micro isn't turning

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