Zen Micro - less than a week old - prob

Hi,
I purchased a Zen Micro last Sunday and only got around to loading music onto it last monday night. I was using it last wednesday and it suddenly stopped working, displayed "Rebuilding library", and shortly after that it displayed "firmware problem". I have since tryed deleting the firmware to load a newer version but when I select to delete it doesn't seem to do anything except say "erasing firmware" for an eternity.
How long should this process take?
Thanks

Michael,
Try the other options in the Rescue Mode aswell. If none of them resolve it, you should contact Customer Support directly.
Cat

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