Zen Micro locked up on start up scr

My Micro, when turned on, locks up on the "Creative" logo screen. I cannot shut it off & it will not connect to my computer. I've tried removing the battery but it has not helped. Anyone know what I could do?

TheTruth72,
You lost your receipt ? No reason to loose hope as their are lots of options that will work. First off if you purchased it directly through us you can get it no problem as we have that information saved. If you bought it online then you will often be able to look up your receipt from the place you bought it from. If you bought it on credit card, a CC statement with the purchased on it will also work.
Jeremy

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Zen micro locks up on creative l

My creative zen micro locks up on the 2nd creative logo when i attempt to start it up. I tried recovery mode. But when i click on format or something it brings up a little window saying formatting or something along that and just sits there. No my computer does not detect the mp3 player either.

The same thing happened to me and I called the co. and they told me to send it in, (bad hard dri've)not only that the head phone jack was loose so i only got like half the sound, either high's or lows it sucked. I only had it for a month!!

Creative ZEN Micro Lock

I have read many threads about the ZEN Micro locking up, i have one and it does lock-up!. im on bios .0.03 and i have narrowed the problem down to a problem with charging, strange as it may seem my player experiences MANY lockups when the battery is full. if i connect it using USB 2.0 when the battery is full is useless i cant get the computer to talk with it, the usb ding sounds to let me know its in but the player is not present and the sync software cannot communicate with it. when battery is used a little or flat then iits fine wierd. im going to try the bios 2.something flash and see what that does, i will let you know. by the way i have also changed the usb cable that came with it just in case! i have never had the player lock up on me during use. I love my zen micro but this is realy annoying and customers should not have to put up with problems, the competition is too steep where mp3 players are concerned. possible problems he or she might encouter are the last thing that makes the Buyer Decision Making proccess go the manufactuers way. hopefully im a one off and the problem will fix with the flash.

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=889&view=by_date_a scending&page=
check out this link this guy is now ex creative becuase of the problems and all the moderators can say is "there is bound to be problems" blahh blahh heard it all i've tried every thing!! new cables usb, cards hubs, direct pluggin, firmware you name it i've done it CREATIVE YOU HAVE PROBLEM WITH THE MICRO!!!!
no way round it its got problems simple,
i searched for this problem on google its thriving
and on your boards and same again there is bound to be problems.
Im gonna contact tech but i dont hold high hopes.... let ya know..

Zen Micro locked up on "Creative" scr

My new Zen Micro is locked up on the screen that just says "Creative". I can't get it to do anything. I've removed the battery and tried the recovery directions. It will get me to the recovery menu but after selecting a function it just sits there. Any suggestions? Thanks.

Happened twice on the first two I had... I have still, serious issues with my third. I am contemplating abandoning ship..

Zen Micro Locks Up!

My first Zen Micro was a 5gb model. This developed headphone jack problems and was replaced by Creative in Sydney Australia with a 6gb USA model. This unit has now developed it's own problems. Every now and then when I switch the unit on all I get is a loud buzzing coming from the headphones. This can only be stopped by removing the battery. It also refuses to shut down at times also only repairable by removing battery. Today I switched it on and it started to play but no writing or anything was on the LCD screen, it was blank. Ive gone into rescue mode about 4 times but the problem remains. Just about had enough of Creative and wishing I had bought an Ipod instead. The thing runs out of warranty in about 0 days. Im afraid I will get another one and it will do the same thing.

I have contacted Creative Customer Support and as usual all you get back is an automated email telling you to reboot this and reload that. I then contacted Creative in Sydney and they have told me to bring it in and they will swap it for another unit. If the next one does it I will demand a refund. I will have to check out a few Ipod forums to see if these peole are having the troubles Creative customers seem to have. I was going to ask for an upgrade to the Zen Microphoto but I can see by this forum that they are full of bugs as well. Technology is a wonderful thing.

Zen micro photo won't start & not detected anym

hello!?my zen micro photo started acting weirdly lately: even when the player's battery was fully charged, the player would shut itself down automatically a second or two after being turned on. i managed to access the recovery options and do a cleanup, but the problem was not solved. after, it started telling me that the battery was empty even after being charged for hours on my computer. (and the battery is only a year old or so). then?a few hours later, it even failed to turn on at all, and has stayed like that since. i could at least access the recovery console, so i tried formatting the dri've, but there was no improvement. i then tried to use the recovery utility found on your website, which updated the firmware to version 2.3 however, there was no difference, and the player still doesn't work. finally, my computer won't even detect the player anymore (although i have made no changes to the computer's configuration), and it won't even charge it, since it is not detected. (the player doesn't show any sign when it is plugged) so now, all i can get from the mp3 player is a "low battery" warning, and only when i try to access the recovery console (otherwise, nothing happens). any ideas?thank you !

just an update:i tried the "caveman repair method" (http://forums.creative.com/creativel...cending&page=3)and it ... worked... partially...at least the player now boots, although only to display a low battery warning...BUT as soon as i plug it to my computer, it crashesand i already tried the rear usb ports, no better, as well as 3 different computers, no improvment neithersooooo... anything else?maybe roasting it next time would help lol

Zen Micro - Lock

Why does the Zen Micro lockup so frequently?
What is the permanent solution to this problem?
I assume a firmware upgrade is due soon from Creative, if not the device is going back to the store!

Neil I've been one of the ones that have had a bad experience with this player also. Mine locked up over 30 times in 2 days so I shipped it back to Amazon. I guess it's a matter of what you really feel the problem is. I'm not sure it is the firmware ... it may be a HD problem and I didn't want to take that risk. I was just so frustrated because I spent the better part of 2 days trying to get the thing to work.
I'm not saying to send the player back right away. I've seen some posts here that I would try before making up my mind.
It seems some have solved their problem by using a different USB cable cable when connecting it to their computer. Another has been that fully charging the battery overnight has solved their problems. Others have done a reset (To do a reset, pull the battery out and slide the power switch to the ON position and HOLD it there when re-inserting the battery.) There are a bunch of options in there to reset, reload firmware, etc..
I did e-mail Creative support with my problem but by the time they got back to me, I had sent the player back. They did have a firmware attachment but I'm not sure if it was an upgrade or just the original firmware. I would say the best thing to do is play around with it as much as you can now and keep an eye on these boards. My patience lasted all of 2 days before I sent mine back... but I thought it was great for the short time I did have it working.
I'm waiting a month or two to see if they work the problems out. If all is OK, I will probably buy it again.

Zen Micro locks

I just got a new Zen Micro and everything seems fine until I select radio. After this is completely locks up. I had to remove the battery to turn it off. When the battery gets put back in the Zen goes to a Creative Labs screen and you can do nothing. I did the reset by putting the battery in while holding the powerr switch. This let me listen to mp3's I had copied over but then again when radio is selected it is locked up.
Any idea of the problem or does it need to be returned. Less then hr of use on it so far!

You could try loading a new firmware onto it, from the Downloads page (such as firmware version ..0). If you're still having problems after that, I suspect there is a hardware problem. It would be best to either have it replaced at the store, or to contact Customer Support and they'll be able to replace it for you.
Cat

Zen Micro Photo won't Start

Hi,
I have a Zen Micro Photo and it won't start up. The creative screen comes on and that is it. I have tried getting into the recovery screen by taking the battery out and replacing it while holding the power button on. That works and I can select any option but when I select say format, a screen comes up saying formatting but nothing happens.
I have also tried to push the reset button with a pin but it doesn?t seem to do anything at all.
The item is over 2 months old so I cannot return it under warrantee. I would appreciate any help.

I have tried to down load the latest version of the software (ZENMicroPhoto_PCFW_L6__3_0.exe) from the creative web site but when I run it, it says that the player is not connected even though it is. I have even tried to run?the program?while the player is in recovery mode but still nothing. Is there a way of forcing the computer to see it's

Fix for Zen micro photo freezing at start

This is to confirm what I read on a previous post. My micro photo had frozen at the start up, no keys worked and I had to take the battery out to turn off. I was waiting for an RMA and read on a post that the problem could be solved by lightly striking the unit on hard surface while in the on position, let me say, "THIS DOES WORK AND NO LOSS OF CONTENT!". The hard dri've unit seems to get stuck for different reasons, this can be confirmed by a soft clicking or buzzing coming from the unit while in the stuck position. The striking of the unit must jar the hard dri've back into position with no apparent loss of content. So before you re-format, re-install firmware or send the unit in for repair, try this, it worked for me.

THIS DOES WORK. when i first purchased my zen micro
i had dropped it and when i took out the battery
and put it back in, it froze at the creative screen
after paying fees and getting it fixed, there was
no problems for about a year. today it froze out
of nowhere during a song and once again
had frozen on the creative screen. after reading
this post (and also reading why NOT to do it) i decided
to just try it because i would have to replace it anyway.
so i turn the mp3 on, and lightly banged it on my desk
to my surprise it lit up and the screen said "rebuilding library"
and started playing. SO IT DOES WORK!

Zen Micro 5GB Freezing At Start Up Says "Creative" ,Nothing Wo

Hi everyone,
2 Days ago my Zen Micro 5GB started to work wrong.
It is freezing at start up and I can't do nothing.
I tried to do any option at the Rescue Mode but nothing works, all the options stuck.
I bought my Zen Micro at The USA and I back to my country - Israel.
I don't know what can I do. Please help me!!!.
Yours,
Omer Hatchek.

Omer Hatchek,
You don't have to post multiple thread on the same question. Just a single post will do. Also, as with other peers advise/suggestion, you should contact Asia Customer Support for further assistance on this since you are in Israel now.
Jason

My zen micro locks up after ripping music to

I have connected my zen micro to pc on 3 seperate occasions to load music on to it. when finished, i wait for the arrows with "docked" message to stop flashing (per instructions) to disconnect, but each time the device is locked up. i can't even turn it off. the only way to "unlock" it is to take cover off back and take battery out for 5 seconds (per instructions) - then it works fine - but i know this is not good to keep doing - anyone else having this problem?

If you exit the software you are using to transfer does the Micro come out of docked status?
If this doesn't help, if you shutdown your PC does the Micro come out of docked status?

ZEN Micro locking up, and wont "talk" to my

I bought my ZEN micro about 30 days ago. It was working great until this am. I turned it on and it locked on the "Creative" logo. I tried removing the battery, but it did it again. Removing the battery waws the only way to make it cut off. I tried a "Scan disk" in recovery mode, but all it did was lock up while scanning. I cant get it to "talk" to my laptop via the USB and Im totally stumped. The bad thing is that I lost my dang Wal Mart reciept and I dont think they will take the thing back. Im at a total loss. The unit was working fine wednesday and I havetn used it since then, well this morning I tried.....
Should I try to format it's
The USB will give the unit power, but the computer doesnt show that its hooked up....
Help?

My micro is at the labs as we speak for warentee work. But this was not without scads of problems. I bought it at Wal mart and was told I had 90days to return it. (I'd had it like 30) so on day 3 I go into the store to get another and Im hit with the "new policy". That policy stated that all "digital music players" must be returned in 5 days. Not like everything else with 30 or 90 days, but 5. I asked when did they change this policy, and was told "about 3 weeks ago". So I said "well since I bought it under the old policy and was told I had 90 days, you have to honor that" I was told the policy was on the wall and it was too bad and it was "not their problem" and to "leave". I was polite talking to this manager, never raised my voice, no cursing or anything and I was told to leave! I was furious!
SO I called the company (emailed the first time) and the guy was really nice, he told me that Wal-mart hadnt sold one of those in over a year according to his computer and was shocked I was able to buy one. But he tried to get me to reset it, (failed) and I explained that the email instructed me to this area where the instructions were posted and I did all I could.
Long story short (too late), its at the "lab" now. It took them several days to even acknologe it was there and they havent sent me the first email (as promised) that they had it. So I wait. I sure hope they are able to fix it, I spent alot of money on that thing and I'd hate to think that it was a waste.

Zen micro locked up on first plug

Just got the zen micro. Plugged it in to charge and there should be a charging icon showing. NOPE. The LCD says creative, and the play/pause button is lit up. There is no control of anything. No buttons work. Tried the other battery, same thing. Brought up the cleanup, reboot menu but can't access anything because no buttons work. Any suggestions before I send it back? Thanks loads, Dg

This is the first mp3 player I've ever bought. It is gorgeous and when I opened the box I knew I had made the right choice....that is until I tried to turn it on. It's a 250 dollar paper weight right now. I know that defects happen and that QC can't catch every defecti've product that heads out the door but it stinks when that defecti've product is yours. I've been soured on Creative all because I've had the worst out of the box experience of my life. I've pulled my hair out trying to figure out how to fix this thing. When I called tech support they were closed, and today they told me they'd "call me back". Is it me or do you feel like I'm getting a royal screw job?

Zen Micro - Firmware Problem on start

Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
Jason

Zen Micro locked up on start up scr

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