Zen Micro locks up on the Shutting Down screen -intermittent prob

Since buying the Zen Micro in December, it has failed to shut down after I push the shut down button. It shows the SHUTTING DOWN screen, but that stays on forever (until battery dies or I pull the battery). The problem is intermittent. Sometimes the unit shuts down correctly. After nothing would fix it, Creative sent a replacemnt. Well the replacement does the same thing. I just upgraded to the new Firmware that came out this week, but that didn't solve the problem. It must be something that I am doing wrong. There is no pattern to when it will shut down and when it won't (plugged in versus not, different batteries, different screens,etc). Has anyone else had this problem?

I have contacted Creative Customer Support and as usual all you get back is an automated email telling you to reboot this and reload that. I then contacted Creative in Sydney and they have told me to bring it in and they will swap it for another unit. If the next one does it I will demand a refund. I will have to check out a few Ipod forums to see if these peole are having the troubles Creative customers seem to have. I was going to ask for an upgrade to the Zen Microphoto but I can see by this forum that they are full of bugs as well. Technology is a wonderful thing.

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