Zen Micro - Loose Headphone Connect

I bought a Zen Micro last december and I love it.
Unfortunately it has recently developed a problem. It seems that there is a problem with the headphone socket as I keep losing sound volume/stereo quality etc as if the headphones are not seated correctly in the socket. On investigation, if I move the headphone socket only very slightly (as happens in normal use) I lose the sound quality. A quick waggle of the cable and the sound usually restores only to go again later. As you can imaging this is extremely annoying.
To me this is a hardware problem with the socket itself and will only be rectified by me sending the player back under warranty to be fixed.
Has anyone else experienced this problem and found any other solution other than sending the player back under warranty?

Yep, quite a few people have had this (just type "headphone socket" into search to see).
Depending on where you are (you don't give any location information in your profile) you will either be under the parts only (e.g. USA) or full warranty (e.g. in Europe). Contact Creative Support to return your player for a replacement.

Similar Messages

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    It's normal for the cable to be a bit loose when plugged in, yeah. I shouldn't worry about it unless the connection starts being faulty, which I don't think it will.
    If any of the actual player itself looks wobbly, though, you probably ought to get a replacement.

  • New Zen Micro will NOT connect!

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    Message Edited by drawn-a-blank on 07-23-2005 09:30 PM

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    Has anyone come up with a solution to this problem? I too have ran into a brick wall where the Zen Micro will crash whenever connected to a PC (or mac at that), but will not crash when connected to the AC adaptor. This happens after multiple disk cleanups, formats, and even a firmware reload, although the problem still remains and now I cannot even load a firmware to the player. I also tried using another USB to Mini USB cable I have lying around, only to the same results.
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  • ZEN MICRO: MY HEADPHONE JACK IS BROK

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    I own my Micro for almost a year now, no serious problems yet. I did have a small incident with the sound but hopefully it was just an accident and I didn't push my headphones all the way in.
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  • Zen Micro charge while connected to USB?

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  • Zen Micro won't connect to

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    I have had this problem creep up on me lately, but it doesn't happen every time though. I've been able to get around it by trying two or three times to reconnect it, but a couple of times it got right stubborn. In that situation, it seemed restarting my PC did the trick.
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  • Zen Micro - Player not connected - Firmware problem - no FAQ hel

    Hi!
    My Zen Micro made problems by turning on but anyway it started sometimes to the mainmenu where I could hear music. So I wanted to upgrade the firmware. By copying new firmware in the past there were no problems. For sure I cleaned the Micro up. I formatted it and wanted to upgrade the firmware...
    Now it starts with the screen "firmware problem" to the recovery menu and my firmare is now "v0.0.65". When I cable it to the PC via USB it gets found as a portabel device with the correct name "Creative Zen Micro". And the screen turns from the recovery mode to the screen when the Zen Micro is connected to the PC. So there is the paper in the middle with two arrows around. And on the top the caption is again "recovery mode". When I touch the up and down touchscreen the paper and the arrows disappear, but the caption remains.
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    I invested the hole day the day before yesterday, but I stuck.
    I hope somebody can help me.

    -Windows Media Player COMPLETELY uninstalled
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  • Creative Zen Micro 4GB - Headphone jack & transferring probl

    I haven't updated my firmware since I got the player in May (out of the box firmware update? Go away).
    My headphone jack is loose. I'll often only have music in one ear, especially if I'm walking or sitting down and have the player in my pocket or bag. I've started carrying my discman because I don't like pulling out my $300 mp3 player every couple of minutes. Is that the infamous solder problem?
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    samaxnthah wrote:Is that the infamous solder problem?
    Sounds like it.
    Also, my computer no longer recognizes the player. My sister had the problem a little while ago (same player, newer firmware because she got hers a month ago), and we reinstalled the drivers and everything is cool. Mine still doesn't work.
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    Have you run a disk cleanup from rescue mode?
    When you connect the player is it listed in Device Manager?

  • Serious design Flaw on Zen Micro -now headphone ja

    Ok...now im new in the old headphone jack problem..im sending it for replacement. Sad....i hope the new one breaks before the warranty ends, so i can at least enjoy the Zen for one year...then ill switch to Ipod.
    This little thing sounds great, but creative must get new engineers....this flaw happens in almost every zen!....

    I moved this to it's own thread as it wasn't related to the one you posted in (at all).
    Cat

  • Zen micro photo 8gb-connection/transferi

    Hey I'm really sorry as I realise this must have been covered infinitely times before but im in a rush and dont have time to trapes through here so quickly please, thanks a lot.
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    You might want to take a look here http://93.95.7.84/SRVS/CGI-BIN/WEBCG...Case=obj(0053)
    I had to do the Registry hack in order for Media Explorer to see my MicroPhoto on my laptop.
    Hope that helps

  • Zen Micro firmware update connection probl

    Hello,
    After a failed firmware upgrade, I decided I needed to reload the OS.
    So, I went into recovery mode and tried the update again, but it keeps saying the zen isn't connected.
    Any ideas? I'm wondering if I need to re-install the original firmware first (if so, where do I get it from- doesn't seem to be on the disk) rather than upgrade.
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    Boudica From what I understand (and feel free to correct me if I'm wrong), but you don't really do an "upgrade". When youflash the firmware, you load it completely as opposed to patching things that need attention.My point is this: whether you have new firmware or the original, if you can't connect to the unit, you won't be ableto load either. Does windows recognise it's You could see if it's listed in the list of devices connected to the PC. Cheers

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