Zen Micro malfunction

My Zen Micro (new) 4 Gb. Mp3 player, on the menu screen won't show FM radio, I have all the upgraded firmware, what do i do to solve this problem?

someone please help with this issue

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Zen Micro: Malfunctioning Touch

My Zen Micro's touchpad has decided to stop working properly after not using my player for quite some time. I turned it on to use it yesterday and this problem began. It has never been abused thus this is happening almost out of the blue. The button most affected is the middle scrolling section, every other button is fine. I have a difficult and frustrating time scrolling up and down, and where I would normally "press enter" in the centre requires numerous hard pushes as opposed to a light tap. I have switched my touchpad sensitivity to 'high' and this did nothing to help. Is there anything I can do to fix it's Or do I have to seek professional help? Actually the better question is, CAN it be fixed? And if so, how do I go about doing that?
Thank you!

Actually, I think this is a widespread problem with the Zen Micro's; I've had two and both malfunctioned just the way you describe, one of them on the scroll pad like yours, and I've read several users on this forum who also have encountered this. The sensitivity setting has no effect as the touch pad on these occasions goes completely numb for a moment. Do a experiment: try to plug out your headphones and see if the the problem comes after a few seconds and then remains. If you can notice this, it is also according to my (and others users') experience. Weird, isn't it's Like the touch pad relies on some power surge going through the jack.
I switched to the MicroPhoto two weeks ago, and my unit does not have this problem. In many ways the MicroPhoto is what the Micro should be, as the various quality problems seem sorted out (like freezing and bricking upon PC connection, the touch pad and seeminlgy also the headphone jack problem). The only problems with the ZMP seem to be connectivity problems and (with an early batch probably) disturbing electronic interference upon turning the screen on with an early batch of units (it's noticeable on mine, though very weakly).
The only thing you can do is to return it somehow, if you find it worth it. I didn't, and after one year of joy but also frustrating navigation problems the headphone jack broke...
Cheers

Zen Micro #2 - USB Device Not Recognized / Malfunct

Hello again, all -
I am now getting the error of "device not recognized" / "device has malfunctioned" when I plug my Zen Micro into my PC (running XP SP2).
This is actually the second Micro that I've had, with the first one returned (through Newegg.com) for exactly the same problem. That first one I actually went as far as wiping off my old OS and re-installing (thinking that I had just hosed up the USB drivers somehow), but I still got the same error.
After replacing the first Micro, I got my new Micro in the mail and it has/had worked beautifully up until today. The only thing I did notice was that it did not seem to like working side-by-side with my Microsoft IntelliMouse Explorer 2.0, the system apparently confused the two. As soon as I'd plug the player in, the mouse would behave strangely - sporatically moving and then stopping, before just stopping all together. Reverting back to an old PS/2 mouse during times of transfer would solve the problem.
I am now getting exactly the same old malfunctioned/unrecognized error with XP with my Micro. I plug it in, and the "charging" symbol shows up and freezes in the top right corner of the player's screen (it's not flashing as it should be). The player is completely frozen. At the same time, the XP error box pops up in the bottom right corner of the screen.
Things I've tried:
() Zen Micro disk cleanup - with no effect
(2) Registry clean up - deleted all instances of my USB mouse, the Zen Micro itself, and all "UNKNOWN" located in HKEY_LOCAL_MACHINE\SYSTEM\ControlSet00\Enum\USB - with no effect
(3) Removed / re-installed the Creative Jukebox Driver (with new June 05 version) - with no effect
I am not about to format my PC all over again since this problem is identical to my previous occurrence on my old player, and I believe it will do nothing.
I have no other PC here at home to test this with on another PC, perhaps I will take it into work with me tomorrow.
USB is a truly crappy protocol, but I'm going to have to put most of the blame on Creative here for what I see as probably the worst technical support I've ever experienced. The lack of support for this product is incredible, with voodoo-like "try this, in this order" suggestions that are nothing other than a shot in the dark by them.
Such a shame - this is a great player when it actually works, but it looks like my players from them might be batting 0 for 2. Definitely will think twice about buying their any of their follow-on products, as yet another "next generation" of players is just around the corner.
Any suggestions as to what I should do? It's looking like a hardware (Micro) failure to me, as upon attempting communication with the PC it immediately freezes (while my other devices work beautifully).

Did you try the player on another PC? This will narrow down where the problem is very quickly.

Zen micro photo malfunct

I got a zen micro photo a couple of weeks ago, every thing installed fine, it worked perfect. Then one day I go to plug it in for a charge and get an error message "One of the divices attached to this computer has malfunctiond and windows does not recondnise(spell) it. As soon as i get this error, the zen micro completly freezes. The only way i can turn it off is if i take out the battery. At first i thought this was the player it self, so i went beck and returned it. Got a brand new one and everything. I had all the software installed so i just plugged it in and guess wat... i got the same error! I tried reinstalling everything and starting from scratch, but i keep on getting the same error. I need help guys! I want to get this thing to work and there is no way in heck that im getting an IPOD! Im running win xp sp2 recently i installed a usb 2.0 card (which is plug and play) this was inbetween the time i hadn't charged my zen yet. I tried pluging it back to my old usb ports but i still got the same error. I dont think its the usb card...
i need help plz! I cant charge it because it freezes when i plug it in and my battery is almost dead.

I never encountered this with my MicroPhoto, perhaps one of the devices malfunctioning could be in your computer itself and not the player?

Zen Micro scroll bar malfunct

For the last four weeks or so, the vertical scroll bar on my Zen Micro has been intermittently malfunctioning. It always permits me to scroll downwards, but when it's not working, it doesn't let me scroll upwards. This causes problems, especially when I accidentally end up lowering the volume instead of raising it and get the volume stuck at 0. Previously, after a day or two, the scroll bar returned to normal temporarily and I was able to raise the volume again. Once, after the machine malfunctioned for several consecuti've days, I emailed Creative. They recommended that I install new firmware. The scroll bar worked for a few hours and then failed again.
After the most recent scroll bar failure, three days ago, I waited to see if the bar would return to normal. When it hadn't by this morning, I tried reloading the PlaysForSure firmware (L6_2_2_02), which was the same as the firmware I last installed on the machine, today. That firmware load failed, so I loaded the alternate firmware (LB___0). None of this worked -- and the volume didn't even restore itself to some middle-ground level. Before, during and after the firmware reloading, my volume control has been stuck at 0, rendering the player effecti'vely useless.
I can't do a disk cleanup or reformat through the reset window, as the default option for both of those settings is NO, which is physically below YES on the menu and I can't scroll up.
My warranty has expired. I don't want to send the player to Creative for service, because I don't know how expensi've it would be to fix the player. Frankly, as I had to replace the player for two other malfunctions twice during the warranty period, the next time I spend money on an MP3 player it'll be a different brand.
Can any of you help me? Thank you so much for reading this long.

This is just a shot in the dark, but did you have your headphones plugged into the jack while trying to scroll?
I've noticed on my Zen Micro that the scroll function is sometimes balky without the headphones connected, but it works perfectly with them plugged in.

Creative Zen Micro - Freezes/Clicks - Hard Drive Malfuncti

I know that many of you are having similar problems with your Zen Micros...here's the deal with mine (it is a 6gb, probably doesn't matter).
I bought it a year ago, used it for two months, then it sat in its box in a drawer for probably four months. When I went to use it again, battery was completely de-charged (or so I assumed, because it was not turning on). So I plugged it in, it began to charge, but would not turn on to play and was not recognized by the computer, even after several hours of charging. Additionally, when I held it up to my ear, I could hear a repeated clicking noise, like something was stuck inside. I took it back to Circuit City... obviously, it was too late to return it. They had a technician look at it for an hour, but he said it looked like it was fried.
I continued charging the Zen for probably 2 days straight after that, and finally, it turned on and played like normal. I thought the problem had been that the battery was just far too de-charged and it just needed that extra 24-hours of being plugged in. So it continued working for a few months.
Then I put it away for a month. Again, it sat in its box. I took it out a few days ago...same old problem.
- when I plug it into the computer, sometimes it turns on and charges with the battery symbol in the upper corner, and sometimes it just goes to the Creative main screen (as if it's going to turn on and play) but just freezes.
- when it is not correctly charging (just frozen on the main screen), it always continues with the clicking noise.
I read responses on this forum that said to try banging it against the table. I did this and the clicking noise did stop, but it still stays frozen on the main screen.
I am a struggling, broke college student who foolishly spent $200 on this mp3 player...and in the past year, I have only been able to use it for about 5 months. So many people have the same problem with the Zen Micro that it makes me curious as to why Creative seems to not be doing anything to help. They say to send it in and get a new hard dri've - but that will cost $200...and at this point, I would only have to spend about half of that to buy a new Zen Micro altogether! Most of my family and friends use IPods and I have never witnessed such problems.
Anyone have any suggestions?

Yea, I've read the FAQ and troubleshooting. I can get into rescue mode but when I select any option it then freezes along with more clicking. I've spent the last two hours reading about this, I'm quite certain it's hard dri've failure/sticking. My last mp3 player got stolen and I had to wait a week to receive my zen micro in the mail. Now I have to wait another few weeks to have it fixed. I need it at work, so my life sucks without my mp3 player. This is very not cool. Thanks for your reply, btw. Unfortanetly, I don't think there is anything I can do.

PROBLEM with zen MICRO: POWERSU

What's up kids, here's my problem. Please reply if you can relate...
I've had my zen micro for a good 3 months. It's worked perfectly for 2 /2.
Now that I've gotten the infamous headphone jack issue, I also got another:
When I plug my micro to my pc, this error pops up immediately:
[img"]http://img22.echo.cx/img22/8657/microissue2ef.gif[/img] width="34" alt="Image Hosted by ImageShack.us" >
I know it is the fault of the mp3 and not my pc because every other device works fine.
Besides this one, I've gotten another bubble saying my computer doe not recognize
the device attached and it has malfunctioned.
I need help because I can not add music to my mp3. I also have some charging issues
but lets not get into that for now.
Peace

It's directly to the PC.
I know for a fact that it isn't my computer because I've tried connecting it to many others, and still have the problem. It has made successful connections in the past countless numbers of times.
I've notice my micro behaving wierd lately. Sometimes I can't turn it on or off. Maybe some of these issues are related?

Zen Micro: Bricked or just lame, you dec

Hi all,
I have a zen micro which i flashed to the old .0 non MTP firmware to have support with winamp. Anyway i decided i wanted MTP support so i tried to flash it and it got stuck on a stage "Please reboot device". I decided to switch it off myself by removing battery and it went on but i felt like it wasnt set up properly.
Anyway i went on to boot into the bootloader and select reload firmware however it went for like second then stopped and said load new firmware.
I plugged it into my PC and both of the creative apps say :Your Player is not connected, please connect ur player.
So i rolled back to wmp0 and no result, it stilll comes up as a MTP device. I think im boned.
Suggestions?
Thanks
Julius

Can you mention if you're charging through the AC adaptor (on a wall plug) or through USB from a computer? AC adaptor is better (faster).
What you're describing (totally drained in one night, after switching off with or 2 bars on battery indicator) is at the least unusual, and may indicate malfunction.
Now, if you have some time left before the deadline until which you can exchange in the store, then I suggest you just test this some more. Then you can make an informed decision.
Charge the battery fully (at least 4 hours on AC adaptor). Afterwards, start playing random songs (preferably MP3 constant bitrate 28 kbps) continuously. See if you get ? 2 hours playing time. (without EX, without Smart Volume, without fast forward, ... ). That'll tell you how the battery performs on playing.
Then for the apparent draining, you'll have to just collect some more experience.
It may be that the battery indicator is just not calibrated correctly yet, because it's the first days of use. For calibrating, it's good to FULLY discharge and recharge the battery. On normal use, a Lithium-Ion battery will li've longer when recharged often (so not fully discharged at every use). But for battery indicator calibration, you want to discharge the battery fully let's say once per month or so. (see www.batteryuni'versity.com)
good luck.

Zen Micro Defe

. The headphone jack moves around inside the player making the sound distorted. I have to tap the plug of the headphones to get it back to normal, cannot put it in my pocket, or have the cord moved too much.
2. I accidentally dropped the player, now when I try to turn it on, it gets to the logo screen, freezes, and makes a peculiar sound such as the hard dri've malfunctioning.
3. When I reboot it thru the recovery menu, it doesn't do a thing.
4. My computer doesn't recognize it anymore.
Yeah, I've had a long string of terrible things happening today, and this was an addition. I can't listen to my music, and I cannot make a backup, because it doesn't get recognized by the computer.
My first zen my mom accidentally left in my pants, and got washed, and she got another through the same website she used before. I'm not sure what it was, but behind the battery there is a warranty sticker still there, so I believe I could be covered.
If I cannot access the organizer screen anymore, will my files be lost? Though they are still on my pc, I'll have to add them all back again?
Also, my sister's zen micro has the same exact headphone problem, and doesn't get recognized on the computer anymore.
I also have two other friends, one with a micro, and one with another model that has the headphone problem.
It was purchased on March 3, 2006, from atriniti.com.Message Edited by Drummadude2 on 09-29-2006 05:42 PM

"I accidentally dropped the player, now when I try to turn it on, it gets to the logo screen, freezes, and makes a peculiar sound such as the hard dri've malfunctioning."
I dont wish to rain on your parade but that sound IS the hard dri've malfunctioning. Theyre not really meant to be dropped. I wouldnt tell customer services you dropped if you want it to be fixed under warranty.

Zen micro NEED HELP

Hi everybody
I want your help about a serious problem that i have with my creative zen micro.Before 3 days i bought one. The most important reason i got it was,so i can transfer files from a netcafe i go.i don't have a good connection so i thought the 8 mbit of netcafe would save me. I got zen micro...i went home i plug the usb at my pc and everything was ok.the win xp found and install the device.the day after i went to netcafe to test it and nothing....i tried at 5 different pc's but the same problem..the usb found a device but don't recognize it....and don't install muvo..the only thing i get is something about o malfunction at the usb...the usb is not damaged!!they work...the pc has win xp.i don't know what to do...the software is locked at the netcafe,you cant install any program,so i cant install any driver to found zen.PLZ i desperatly need you HELP ,what i can do to make it work?is there any solution?anyone had a same problem?
thanx everyone in advance and plz excuse any mistakes sta my english
Akis Fotis
GreeceMessage Edited by perlepes on 02-3-2005 2:4 AM

Hi again
i know that the problem is at the usb ports of the netcafe pc's, but what kind of problem?
when i plug my explorer 2 mouse at the usb 2.0 it works..and my headphones too...only the zen micro doesn't works...anyone else know something about it's
thanx again for any answer
Akis Fotis
Greece

Zen Micro- No warranty and broken headphone ja

I bought a Zen Micro recently off ebay, and when I got it it turned on and everything went fine, until i plugged in the headphones. I can get it so the headphones work perfectly, but if it moves the slightest bit the sound switches to one-channel, shuts off, or just craps out. There is obviously no warranty, but i would be willing to pay for a fix, whether it be to Creative themselves, or to a repair shop. I have tried multiple earbuds and headphones, and they all have the same problem. Any help?
Thanks,
Chris

I have almost the exact same problem. I bought my Zen Jukebox Xtra just under a year ago, but last month my headphone jack started malfunctioning so that I could only get earplug to play at a time unless I held the male end just right into the connection. I just want to know of an approved place to get it fixed, if there is such a place, or how I would go through Creative to pay for repair. Sorry I'm no help to you, but at least you aren't alone.
Edit: After checking the forums like I guess I should've done first, I found a nice thread about the same thing, and if you follow the links you can find a do-it-yourself website if you trust your soldering skills. The link is here. Hope that hel
ps.
Message Edited by Discospawn on 05-2-2005 05:53 AM

Zen Micro - Blank Scr

Ok, so I bought my Zen Micro 6mb a few years ago and it worked great. Then my computer died, so I had no real use for it, so I gave it to a friend to use. He started using it as a portable storage device, but when he returned it it didn't work -at all- anymore.
When I plug it into my USB, it does detect the device, but that is all. He told me he thinks he deleted the operating system on it, or whatever. Basically -everything- has been deleted. When I turn it on the screen is blank, except for the battery gauge.
Also, I looked through all my CD's and DVD's but I can't find my installation disc. I swear I gave it to him, but it was like 2 years ago and I can't remember, but he says I never gave it to him. Is this a problem?
I searched the forums, but since I really don't know what happened to it, I don't really know what to search for.
Any help you could offer is greatly appreciated.

If so many people are expirenceing this problem, its no just one or two player's that are at fault, maybe in the design of the player there was somthing overlooked.
In my opinion this problem is somthing that Creative should definatly research into, as it could affect many more players. Its not good especally on players that are not even a month old!
LCD (Liquid Cristal Displays) themselves don't just blow or go wrong, and its higly unlikely that this is what has gorne wrong, the problem may lay with the connection from the LCD to the PCB (Printed Circuit Board) usually connected together with a flexible carbon track, sometimes these tracks can slip and make the display malfunction. This happend to my old minidisk player, if fixed the display problem by moving the carbon track - but i would not advise that anyone tampers with their player unless the warrenty has expired, and you cannot be botherd to get Creative to look at it.
But i would reccomend that in warrenty or not, you should get Creative to repair the problem for you, as searching for your music "blind" is very annoying and frustrating!
Message Edited by 2027746 on -30-2005 0:46 PM

Zen micro overheat

Every time I turn on my zen micro before it begins to play a song a screen pops up and says overheating, shutting down... The micro is not hot and wasnt on for that long before it happened, anyone have any ideas.

Hello!
I hope this tip can help the users that may get this "overheating" failure in the future... maybe it's too late to help the ones that get this trouble in the past and perhaps it won't be effecti've to all, since a "overheating" message can be due to several possible reason.
I've been using my 4GB Zen when I'm working out or jogging and yesterday it showed this overheating-related message soon after have booted up, being powered down right after. Reset, long reset, several resets didn't manage to restore normal condition. I've tried to re-update its firmware, expecting that some software bug could be repaired, but my Zen always get off before updating process get through.... and nothing changed...
Considering the situation (I'm in Brazil and there isn't any local authorized service shop; my Zen is not exactly new; my previous measures to try to make it survi've failed) and regarding that my Zen could be malfunction due to moist and/or sweat, a last try might be successful... or my Zen would keep useless.
I've poored inside my Zen some ml of isopropyl alcohol and tried to bath all internal parts, rocking and rolling (sorry!) it. Afterwards, a vigorously shaked my Zen in order do expel the most of the alcohol and let my Zen resting in a upward position, earphone jack hole downward,? for a couple of hours.
When I tried to power it on, BINGO! It returned to life!
I suppose that some residual sweat has really penetrated into Zen case and messed up the overheating circuitry, leading it to alarm a false condition.
Important: never use ethanol for domestic usage (etilic alcohol) since it contains water and it would disturb circuitry, making tha problem worst! This type of alcohol also may react wtith some plastic types and may dissolve some insulating internal substances. Allways try isopropyl alcohol!!!
I hope this procedure may recover your Zen and make it serve you for many years!
Regards,
S?rgio

Zen Micro er

My error just says Hardware problem when I turn it on. I know it sounds obvious but I just wanted to make sure, does that just mean I have to take it in somewhere to get it fixed or get a new one? I'm just making sure there's no other way to fix the problem. Thanks.

I had a Zen Micro in the past and had the same problem. I returned it back to Creative and they sent me back with an upgraded harddisk (6gig instead of 5gig). Apparently the problem was caused by a dri've malfunction. Unfortunately, they returned to me a non-working upgraded dri've. Since my warranty was over, I don't want to spend any more money on sending it back to Creative.
Now I just bought a brand new Zen Vision: M from Amazon.com. SAME PROBLEM. Good thing my warranty is still working and I'm going to return my player to Creative and hopefully get it back fully working.
No, don't blame it on the retailer, I think it's basically the Creative company themself who had been having the same problem and I'm not seeing it being solved. A friend of mine also had the same problem when she bought her Zen Microphoto. This is redicilous. I thought I could trust Creative but with a service and products malfunctions such as this, I'm starting to doubt their product. Aren't they supposed to sell WORKING players?

Zen micro problems, help! Any creative in Chi

Hi guys I'm having problems with my Zen Micro since about two weeks it has been presenting several problems I've treated my micro very carefully it has only fell once to a carpet at not much a height and I'm getting various problems. When I play music after random play all like 5 times the mp3 gets stuck and only way to reset it is removing the battery. However, when i put the battery back and i turn it on it sometimes gets stuck on the creative screen or in rebuilding library. The only way to make my micro work again is connecting it to my pc and waiting for it to turn on. I'm very concerned and I would like to try to take it to creative to repair but I don't really know if there is a creative store or authorized local in Chile. Maybe there's also another solution for my problem without taking it to repair. However, I've tried various different methods (I've entered recovery mode, done clean up, I've also formatted, upgraded the firmware, but the problem still occurs). Could this malfunction could be caused by the battery of the zen failing?
Thanks very much.

up! come on any moderators plz help

Zen Micro malfunction

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