Zen Micro Media Explorer not working

Recently I purchased a new PC. winxp. My zen worked just fine on my old PC. I installed my zen and the media explorer. When I launch the Zen Micro Media Explorer everything is grayed out. I cant click on anything. Windows media explorer shows my zen, but the Zen Micro Media Explorer is just all gray. I have FW version .3. I figued I would upgrade the FW and when I try upgading, it says the zen is not plugged in. I need to edit my playlists and I cant get into the media explorer. help!

I'm having exactly the same problem with my Creative Zen Touch 40 gB - a couple of months ago I had to re-instal windows and manage to re-install MediaSource and all the Audigy and Creative Zen drivers and they all worked together nicely. I've now upgraded the motherboard and processor, re-installed windows and cannot get mediasource to see my device. I've tried intslling the plays-for-sure software suite and it says it can't see my device and to check that the firmware is updated to PFS devices, which it is. I've tried the updated drivers, updated mediasource, uninstalled the device and re-installed it and nothing works. I'm running Windows XP Professional which has been updated with all the critical updates and also runs Media PLayer .
I know this doesn't help the previous poster, but if anyone else can help, that'd be fab.

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