Zen Micro Media Explorer says ' Device not connect

Brand new Zen. windows2000. Installed software from disc. I have the icon at bottom right but Media Explorer says its not connected. **bleep**!! this is a Christmas present and now we can't even use it!! Ive searched the forums but can't find anyone having this problem on win 2000. anyone? thanks

FIRMWARE applies to the device.. right? how can I load firmware if the device isn't recognized? Wouldn't my pc have to detect the player in order to write new firmware to it's?!!
I knew I should have got the Nano. I'll never get this running now in time for Christmas. Thanks alot Creative!! OH and my usb ports are fine.. lots of other devices run fine on them. I've tried both ports. Besides.. the driver shouldn't be outdated should it's I just bought it yesterday. Shouldn't the driver included with the brand new player at least get it running? AAAHHHHHHH!!!!!!!!!!!!!!!!

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Zen micro plugged in, says 'player not connect

i looked at the faq,
but am not much of a computer head, and really didnt understand a word of it!
but um yeah its only the organiser that does this, the 'explorer' connects fine.

so how do i fix it's?

chole,
Which explorer are you referring to that works? Windows explorer or Zen Micro Media Explorer? What's your player current firmware version? More information would be better.
Jason

Zen Micro Media Explorer - Zen Micro not showing

When I start the Zen Micro Media Explorer, all of the options are blurred out and it says "The device is not connected. Please connect your Zen Micro to the computer." But I have it in my USB port, and all the other programs see it....just not the Zen Micro Media Explorer.
What is wrong?

Make sure you have the latest version, called Creative Zen Micro Media Explorer Web Update on the download page, click the link Support > Downloads on this page.

Zen Micro Media Explorer not working

Recently I purchased a new PC. winxp. My zen worked just fine on my old PC. I installed my zen and the media explorer. When I launch the Zen Micro Media Explorer everything is grayed out. I cant click on anything. Windows media explorer shows my zen, but the Zen Micro Media Explorer is just all gray. I have FW version .3. I figued I would upgrade the FW and when I try upgading, it says the zen is not plugged in. I need to edit my playlists and I cant get into the media explorer. help!

I'm having exactly the same problem with my Creative Zen Touch 40 gB - a couple of months ago I had to re-instal windows and manage to re-install MediaSource and all the Audigy and Creative Zen drivers and they all worked together nicely. I've now upgraded the motherboard and processor, re-installed windows and cannot get mediasource to see my device. I've tried intslling the plays-for-sure software suite and it says it can't see my device and to check that the firmware is updated to PFS devices, which it is. I've tried the updated drivers, updated mediasource, uninstalled the device and re-installed it and nothing works. I'm running Windows XP Professional which has been updated with all the critical updates and also runs Media PLayer .
I know this doesn't help the previous poster, but if anyone else can help, that'd be fab.

Zen Micro Media Explorer Not Detect

I just downloaded the new ZM FW the other day. I just noticed today that my Zen Micro Media Explorer doesn't detect my device. Any ideas?

No, it's not that version as such.
As mentioned you need to go to the download page (Nomadworld.com downloads). Select the Zen Micro. On the resulting list of files the one I mentioned should be listed. This is what you need to download as it has specific MTP support.

Zen Micro Media Explorer not sorting alphabetica

I just had this problem ever since I installed the 2.20.05 firmware. I backed up all my music in a folder, I chose detailed view and usually when I click on those buttons on top that says Artist, Size, Name, etc. They arrange it from A-Z or Z-A. Zen Micro Media Explorer didn't do this for me, I clicked on Arist and everything gets mixed up. Also I have lost my Genre in all of my music during the process of backing up. It made it harder for me to sort my music back together.
And the weirdest thing is that Creative Mediasource properly sorted my music from A-Z just like how it looks like under Windows Explorer. But under the Zen Micro Media Explorer, it still doesn't display correctly.
Any reasons why this is happening?

^^ I also have the same issue, but only with one of my two microphotos. I first noticed it when I was trying to update my firmware. My first player worked perfectly, the second one always tells me that my player is disconnected (yes i've jiggled the cables and such). It then tells me that my player is not compatible with creative media explorer. Trouble is both players had the same firmware as i bought them at the same time, but one doesn't work while the other does.

WHY WON'T CREATIVE ZEN MICRO MEDIA EXPLORER RECOGNIZE MY ZEN MI

I am wanting to start transfering music over from my laptop to my zen micro.
I try go into Zen Micro Media Explorer and it says this: The device is not connected. Please connect your zen micro to the computer.
My zen micro is connected and it says "docked" on the screen.
When I connect it to my laptop with the usb cable it makes the connection sound and MTP Media screen pops up giving me 2 options: syncronise files to this device using Windows Media Player or to take no action. Shouldn't the micro media explorer option pop up here too?
How can i solve this?

No problem
It's better to direct folks to the link "problems with connecting using MTP firmware" in the FAQ post, which takes them here in the Zen FAQ at Nomadness.net. This has the full set of help that has worked to-date with solving MTP problems.

Zen micro media explorer error mess

I can't seem to get zen micro media explorer to acknowledge that my player is docked into my computer. I keep getting a message that says "the device is not connected. Please connect your Zen micro to the computer".
Has anyone run into this?
g2

Just to tag along with this thread. I also updated the driver and applications for my Zen. All works fine. The only flaw is after upgrading the MediaSource to 3.30.2 the PC desktop shortcut icon is not automatically created after removing the earlier release one. I gotta manually create it. And there is no need to uninstall any earlier release cuz it seems the installer is smart enuff to detect earlier release and do uninstall before install the latest version.
I feel some changes in the software but not so critical but I guess I want the latest version to keep up with the times :smileytongue:

Zen Micro Media Explorer troubleshoot

Zen Micro Media Explorer (4.0.22) has all greyed out buttons. Indicates device is not connected. Requests I connect my Zen Micro.Zen Micro is indeed connected via USB cable. Zen Micro has latest firmware. I am able to copy MP3 and WMA tracks from CD and files on my hard dri've usingCreative Media Sourse Organizer (3.0.9)Please advise on steps to correct this issue. Awaiting your reply. Thank you.

AftabBogdan,
Which firmware do you have for the player? Also, you can go to the download page and download the 'Creative Zen Micro Media Explorer Web Update' to update the application.
Jason

Zen Micro Media Explorer won't install Error Code: -5011 : 0x80040

Hi!
I've just tried to reinstall the software on my new PC
The installation get almost to the end but then another window pops up saying
Error Code: -50 : 0x80040707
Error Information:
>SetupDLL\SetupDLL.cpp (548)
pAPP:Zen Micro Media Explorer Software Update
PVENDOR:Creative Technology
PGUID:2BA32AF9-FC5F-4A0-A57C-8539DB8A8BC
$9..0.429ice Pack 2 (2600) IE 6.0.2900.280
Any ideas what I can do to get around this problem?
Thanks
Ann

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

Zen Micro Media Explorer (P4S) Problems, anyo

I may have missed a thread on this, but frankly, I'm surprised that no one else is complaining about this problem.
Since upgrading my firmware to make the Micro Audible-compatible, I find the new version of "Zen Micro Media Explorer" suddenly very deficient!
Selecting "organize music in device" now offers a VERY limited function. The old interface is gone, replaced with just another (windows) Explorer window with a folder called "Music" in it. You can't sort your player's contents by genre or album, just artist (folders).
If you open an artist folder, then album folder to get to the tracks, you can't "edit track properties" on more than one track at a time (for instance, if you need to correct the genre on all files for an album or audiobook).
All these options USED to be available in the old version of "Zen Media Explorer". Now I'm regretting upgrading to the "plays for sure" firmware -- this is probably what's causing the limitations.
I'd sure be curious to see if anyone else finds this as frustrating as I do... I can't imagine Creative making a software upgrade LESS useful, but it appears they have!
Thanks,
Dave

I completely agree...this new software is a major step back! ... I get the feeling that Creative struck some sort of deal with Microsoft and dumbed down their software in favor of Media Player 0!
For a while there, I was able to turn all my audio over to Creative's software - I was using it to listen to the music on my PC, organize, burn, transfer to my Zen, and life was great!
Now that I've "upgraded" to this new firmware, Microsoft's Media Player keeps butting its way onto my screen and draining all the life out of my computer!
For example, I used to be able to right-click on a song and select send to --> Zen...now all I can do is add the song to my Media Player sync list! Media Play is such a resource hog that i don't even bother... I'd rather just go into Creative's software and use the import wizard.

Problem with Zen Micro Media Explor

I got my Zen Micro the other day, and installed the software, but when i try to load the Zen Micro Media Explorer my computer goes to a blue screen and then restarts. I reinstalled the software but still have the same problem. Please help me!

Try downloading the latest version to see if that has the same problem.
Also turn off automatic restart so you can see what file is giving you the error, if there is a file.

Hi i got a mac mini but when i connect it to my smartax mt882 modem via ethernet it says device not connected can anyone solve this issue it work fine with the usb connection but the ethernet is giving me problems plz help

hi i got a mac mini but when i connect it to my smartax mt882 modem via ethernet it says device not connected can anyone solve this issue it work fine with the usb connection but the ethernet is giving me problems plz help

Hello, give this a try...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

Help .. my Zen Micro Media Explorer (MTP) is in chin

When i have installed Zen Micro Media Explorer (MTP) . It turned out to be in chinese .. is there anyway to change it to english ? .. the previous version of Zen Micro Media Explorer is in english version .. yet i cant figure out why Zen Micro Media Explorer (MTP) is in chinese .. please reply asap .. thanks !

draike,
Most likely you had set the regional & language setting in control panel to be in Chinese and that's why your Media Explorer are installed in Chinese. You should uninstall the Media Explorer and make sure that the regional & language setting in control panel are set to English and then proceed to install the Media Explorer application.
JasonMessage Edited by Jason-CL on 06-5-2005 02:42 PM

Nomad Jukebox Zen Xtra - cannot install firmware - PC says device "not connected&qu

Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

I've received a reply from Creative [see below] which is, frankly, a bit insulting, because it suggests that they never even read my original message to them. Needless to say, I haven't been able to solve the problem. I've written back to them and told them that I'd appreciate further assistance. To top it all off,?I can't even format the Zen Xtra so that I can simply use it as an external hard dri've. Does ANYONE have any advice on this matter? Am I simply supposed to accept that I have a defunct MP3 player on my hands?-- - REPLY FROM CREATIVE?** Kindly read till the end of this email before attempting to
troubleshoot.
While allowing your Zen player to run in Recovery Mode (if possible),
conduct a Clean-Up followed by Reboot.
The link below will guide you on how to run your player in Recovery
Mode.
http://uk.europe.creative.com/suppor...p?l=3&sid=4794
** You may first wish to back-up your files/data/mp3 in your player (if
possible) as updating the firmware may result in a loss of all these
files.
Following which, you may wish to use the function ?Search by File Name
or Model Number? to locate <<ZenXtraP4SAudible_PCFW_LB_2_0_03.exe>> for
download followed by an update of the firmware onto your player (and
monitor if it responds positi'vely to the update) via this link at:
http://uk.europe.creative.com/support/downloads/
Before updating the firmware, you may also like to conduct a check to
see if Windows XP SP 2 has been installed (in your computer) under
Control Panel\System\General.
The download for Windows XP SP2 is available at http://windowsupdate.microsoft.com
If your computer prompts that it ?does not detect? your player, you may
check if your player is actually connected to your computer via Control
Panel/System/Hardware/Device Manager.
You may also wish to remove any unnecessary USB connections from your
computer while charging/updating of firmware and connecting your player
to a USB port (rather than a USB hub) at the rear of your computer.
If your computer happens to already have been updated with the latest
Windows Media Player , you may wish troubleshoot this problem while
referring to this step-by-step link below at:
http://uk.europe.creative.com/suppor...p?l=3&sid=6737
** If this problem still persists, kindly repeat the troubleshoot
procedure again on another different computer.
I certainly hope the above step(s)/information will resolve your
query/problem completely and I look forward to your favourable reply
soon. Do not hesitate to contact Creative Customer Support Services
again should you have any clarifications in future.

Zen Micro Media Explorer says ' Device not connect

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