Zen Micro Media Explorer won't install Error Code: -5011 : 0x80040

Hi!
I've just tried to reinstall the software on my new PC
The installation get almost to the end but then another window pops up saying
Error Code: -50 : 0x80040707
Error Information:
>SetupDLL\SetupDLL.cpp (548)
pAPP:Zen Micro Media Explorer Software Update
PVENDOR:Creative Technology
PGUID:2BA32AF9-FC5F-4A0-A57C-8539DB8A8BC
$9..0.429ice Pack 2 (2600) IE 6.0.2900.280
Any ideas what I can do to get around this problem?
Thanks
Ann

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

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