ZEN micro - music library (artist and alb

Hi,
I just got the Micro for xmas and installed the software. I now have two issues. After converting all my iTunes songs into mp3s, the artist and album won't show up. I've right clicked my Folders tab to include the artist and album and it lists on my Details section for view but not in Creative Library...any suggestions?
I have hundreds of songs and going through each and everyone just to add artist and album will take forever.
Second and more importantly: My micro starts up and I'm able to hear the clicks in the touchpad but it won't do anything. It shows 3 demo songs but they won't even play. I connect the USB to the micro and it shows "NEW HArdware detected" then a few minutes later it says, "device not connected" - i'm gonna see if the store i bought it from has any suggestions but figured I would try here as well. Thanks!

. Chances are the converted songs don't have tag data. Use a tagging program to check, and add the required data. There's no real shortcut I'm afraid but a mass tagging program (which most are) should make easier work of it.
2. Sounds odd and like the player is faulty. Can you access the Rescue Mode to see if you can run a disk cleanup? To access the Rescue Mode on the Zen Micro, remove the battery, hold the power switch to the "on" position, reinsert the battery. Choose Disk Cleanup from the menu.

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    Rick6954 wrote:
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