Zen Micro Not turning

I just bought a new zen micro and when i put the battery the power didn't come on. So i decided to plug it into the computer to charge but i still can't turn it on. Also when i try to connect it to the computer it doesn't detect it. I had a previous zen micro and i installed it into my current computer. I need help!!

It sounds like the player or battery is faulty. The battery should ship with some power.

Similar Messages

  • Problems with Zen MIcro not turning on or

    I have a problem with my Zen Micro not turning on or off. The only way to turn it on is to plug it into the power or USB cable :-(
    I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
    I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
    What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
    Any comments appreciated.

    well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

  • Power switch on Zen Micro not working. Hold works, though. It turns on if I plug it

    I was given my friend's Zen Micro because it was broken.
    So I opened it up and managed to fix it...but it only turns on when I plug it in to the PC.
    I can switch the hold button across and it holds (the padlock shows up on screen), but I can't actually switch it on or off at all.
    To turn it off I have to wait 'till it idles out.
    And to turn it on... I have to plug it in, like I said.
    What could I do to fix it's The switch looks normal on the circuit board...but I can't help but think that something inside the switch has become disconnected...but it's a bit too small to actually take apart.
    The only alternati've I can think of is to buy a wired remote...but that's my last resort.

    OK, your Zen Micro worked with your older computer, correct?
    Was your older computer an XP machine or an earlier version of Windows?
    As far as I know, XP requires the PlaysForSure firmware to work with your Zen Micro. You need Service Pack 2 and Windows Media Player 0 too.
    You can find the drivers, firmware and software that you need by clicking the Support menu on the Creative banner at the top of the page-> Downloads->MP3 Players-> Zen-> Zen Micro, select your language and Operating System and then the drivers, firmware and software that you need.
    Be sure to click the <i>Show Details...</i> pop-up for more information and instructions.

  • Zen Micro wont turn o

    [size="4" color="#0000ff">My zen micro isn't turning on now when i hold the button. The only way to turn it on is to connect it to the usb port. Is there anyway to restart it so it will work?

    If it's still within warranty then you won't pay anything (except maybe for shipping, depends on where you bought it from and where you'll send it to, I for instance would pay nothing as the retailer will take on the responsibility of taking it to and from the local Creative service)...
    With that said, the cover over the power switch can be removed very easily, just put the switch to the lock position, use a small flat screwdriver and GENTLY put it between the switch and the cover, then again GENTLY pry it open.
    Then examine the switch carefully to make sure that there's no dirt or anything else that would cause it not to work.
    Do bear in mind that although at this step you technically don't open the player (and thus you don't void your warranty) if you use a thick screwdriver or excess force you may damage the plastic parts and that won't look good if you take it to the service... you know what I mean?
    Hope that has been of help
    Cheers!Message Edited by Keyper7 on 03-08-200602:4 AM

  • Zen Micro - Not Recognized, multitude of proble

    So, this is fun...
    I bought a Zen Micro, it was bad from the getgo.
    I RMA it. They send me a refurbed one.
    My computer won't recognize it, I called them...they say to RMA it, and tell me they will load firmware 2.20.05 on it.
    I RMA it. They send me...
    The same one. Serial number and everything. I call them up, they say they sent me the same one because it didn't have anything wrong with it... Okay, it has the basic basic basic (0.0.65), my computer won't recognize it with the driver installed. I tried it on another computer, same dead end. When I turn it on it boots into recovery mode...occassionally it will "dock" but still won't be seen by my computer.
    I've tried the KB article SID0053 like they suggested...that's fine. I'm not sure where to go from here. I'm hoping one of you have had this exact same experience, and can help me out. Any ideas?

    jabman, does it appear in Device Manager? If so there could be several solutions:
    ) Download the following 3 hotfixes:
    Windows Media Format 9.5 Runtime:
    <a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;8922' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;8922[/url]
    DRM performance fix:
    <a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;902344' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;902344[/url]
    Fix for large data transfers:
    <a href='http://support.microsoft.com/default.aspx?scid=kb;en-us;89536' target=_blank>http://support.microsoft.com/default.aspx?scid=kb;en-us;89536[/url]
    2) Open up Task Manager, click on Processes. Look for the name wdfmgr.exe. If it is not listed then. Start, Run, cmd. Type sc start umwdf. Open up Task Manager and verify that wdfmgr.exe is listed.
    3) Finally is a registry fix:
    Start, run, regedit
    Browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum
    Right click that and select Permissions
    In the box at the top click on the name Everyone, if its not listed then click on Add. Type the name Everyone into the box on the bottom and click Ok.
    On the part below click on the checkboxes under the Allow column for Full Control and Read.
    Also do the same for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB
    Click Ok to close that window and close off the Registry Editor.
    Hopefully it will work now, also before doing any of those, make sure you are on an Administrator account.Message Edited by DM on 2--2005 2:28 PM

  • Zen Micro "not connected" problem since upgrading firmw

    Hi All,
    I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
    After noticing the battery life was poor, I decided to upgrade the firmware.
    This is where all my troubles began...
    After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
    If I select yes, it tries to find the device in WMP and tells me it is not connected !
    If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
    Zens micro media explorer now also fails to see my device and thinks it is disconnected.
    So I have no way of transferring files to my zen micro.
    In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
    The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
    So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
    I have spent a good 5 hours this evening trying to fix this.
    I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
    Please help before me or the zen dies !
    Thanks,
    Mat.

    Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
    I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
    I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
    When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
    I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
    So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
    Thanks.

  • Creative zen micro not beeing detected, I need help, ple

    It doesn't detect, I plug it in, it turns on but Im not able to put songs in to it or anything, I open the software and it isn't there.
    This is the 5 gb one, any suggestions would be apreciated.

    I've got exactly the same problem, it comes up on my 5BG zen micro that i have a firmware problem but i cannot update the firmware because my computer doesn't detect it. Someone please help! I don't know what to do next.

  • ZEN MICRO WONT TURN ON HELP PLEASE

    <FONT face=Verdana color=#cc33ff>I need help with my Zen Micro...Please!! It wont turn on, It wont charge, It wont work when i plug it into my computer. I contacted the support they want me to send it in but i dont have a receipt or proof of purchase. I bought it from the site is there a way to get my receipt online? Can someone help me figure out the problem without me haveing to send it in? PLEASE HELP ME!!!!!

    What site did you buy it from? You should be able to print off a valid receipt, as long as it's not an auction site like eBay.

  • ***Dropped Zen Micro Not Working 100%

    I recently dropped my Zen Micro Mp3 player from a height of about 4 Feet. When I turned it back on I found out that the Player was not working correctly. I can only scroll up (no matter what direction I scroll it always moves up). Im not able to use any other options besides "All Tracks" because I cant scroll down to select them. My Volume is always at MAX because I cant lower it. I can still use the Fast-Forward and Re-Wind buttons. The Play/Pause button still works. So do the "Menu" and "Back" buttons. The only problem is the Scroll bar(or button whatever its called). It can tell when im touching it because it shows the volume that its at and it can still scroll (Like I said before,only up). Anyone know how to fix this without having to send it in? I dont have a warranty anymore.

    Hmm, thats odd considering i dropped mine over 0 feet onto a concrete floor and it works fine, considering that it beeps every so often. Well, to your problem, have you tried recovering the player by taking the battery out, and turning the power on at the same time you are putting the battery in?

  • Zen Micro not recognized on one PC but is fine with 2 oth

    Before I get totally frustrated with my PC, not the new Zen Micro 6g, what could I be overlooking to get the software and the PC to recognize this unit's This PC has Windows XP (no service packs installed), and after restoring system and reinstalling the software, I have the same problem: I connect the Zen to the USB cable, it says "Found New Hardware" and then proceeds to want to reinstall the software and drivers again from the CD. Naturally, it should have picked up the installed software and drivers but it hasn't.
    On my other 2 PCs, one with Win XP sp2 and the other, my Toshiba laptop with Windows Media Player 2005 Edition, no problems at all. Immediately recognized the player after installation of the software and drivers.
    I am almost at the point of not bothering to install it on the last PC as it works on 2 out of 3 fine but I would like to find out what could possibly be the problem. The two towers are identically set up: same Intel865Perl mbs, same hardware - only difference is the OS.
    I have unistalled and reinstalled, system restored a few times, and I give up.
    Any ideas are appreciated.

    Thanks everyone. Oh, boy, I have a lot to search out, huh? Well, the chipsets are the same. The OS's are different though. I tried the USB from the mb....nothing. I do have an add-in card from Adaptec which is a dual connect card....contains 3 USB ports and 2 firewire ports. Nice card, usually works fine. All my other USB devices such as Canon camera, Sony camera, all work fine from both places. But, it might not like the Zen. Not sure why Zen wouldn't be compatible with an Adaptec USB card but I do know that Windows XP with no service packs does NOT recognize 2.0. just .. And I do get a message that states that I am connect a high-speed device with a non-high speed USB port. If that's the problem, why does it say "Found New Hardware" in the first place? And it does show up in Device Manager when connected, but with the yellow markings. It's listed under "Other Devices", and if I remove it, reboot and reconnect, the same message comes up asking me to install the drivers again.
    I could upgrade this PC but I don't think that is going to make any difference, except that it will recognize the 2.0 USB ports.
    I'm going to keep trying until I get it right. Any other ideas short of giving up?

  • Zen micro not recognized.. reform

    so my zen micro is no longer recognized by my pc at home or at work..
    i have firmware .0.03 installed from nomadworld and everythings been working fine for weeks. the player still works (music) but the removeable disk doesn't (not recognized by pc). is it worth it to go into rescue mode and reformat the whole thing? i don't want to lose all of my music (its backed up on my pc) and still not have my device be recognized
    yelp!

    Jess,
    The PlayForSure firmware is intended to work with Windows XP platform. If you're going to work with other OS, I would suggest you to reload the firmware to the other firmware version .xx.xx. You can find this firmware from the download page too. Note that you need to perform this update process on your XP computer.
    Jason

  • Zen Micro not recognized in Dev. Mgr. or Media Sou

    OK, I got this Zen Micro off of Ebay. It has some songs already loaded on it, they work fine, sound is great. It came with the CD, and I installed it onto my computer (XP SP2). I'm under the impression the USB cable it came with works because I plugged it into the wall charger and got a full charge, and when I plug the USB cable into the computer the charge icon shows up. But the device didn't show up in Media Source or in the Device Manager. There is no Windows Portable Device listing, nothing Creative listed under the USB listing, and no Other/Unknown listing.
    The player has firmware 2.2.02. I updated the Media Source to 3.30.2. After I read that the version 2.x is for the PlaysforSure thing I downloaded an update for MS that said it was for PFS and the Zen Micro. Then I tried to install an update for the Zen Micro Media Explorer [the one that says: Zen Micro Media Explorer (version 4.00.27) and Zen Micro Media Explorer (PlaysForSure?) (version .00.2)] but it got to the point in the install for me to plug in and turn on the player, which I did, but I had to exit out of the install because it still didn't see it and wouldn't continue any farther.
    I've read the links given in the sticky topic up top about Playsforsure/Zen. I have WMP .0.572.5230. I saw a bunch of older threads about WMP causing problems but it appears by now that has been fixed?
    The computer is a Dell Dimension E52 bought in January. I can't do the steps for unplugging all the other USB devices because my keyboard, mouse, and external HDD (which I use for almost everything) are plugged into them. I've tried the player on the 4th USB port in the back of the computer and both the ones in the front.
    I haven't tried anything with the cleanup thing or firmware because a) I'm terrified because I've seen so many threads about firmware issues destroying the player and b) I can't update the firmware without the computer seeing the player, right?
    I think that's about all the information I have to supply so far. The mp3 player is supposed to be a birthday present for my husband (his party is this weekend) so I'm really hoping I'm missing something obvious and quick to fix!! If anyone has anything to share I'm all ears!

    C'mon.... please?

  • Zen Micro not recognised after installing Media Player 11 Bet

    Can anyone help?
    I've updated Windows Media Player 0 to version Beta 2 and now my Zen Micro (Firmware 2.2.02 Playforsure) isn't recognised anyway on my system.
    I've tried to re-install the CD but this doesn't do anything. I've download all the updates I can find on Creative's website and that does nothing.
    I can't even use the Zen Micro MTP exlorer as this has disappeared off my system.
    I'm running Windows XP SP2.
    HELP!

    The problem will be the same I would think because the issue is that the player is an older one, so WMP does not recognise it. Unless they change it in te full version, which is probably only a slim chance, you will still need to download the hotfix and the other update.
    But if i were you i wait for the full version anyway, the Beta 2 is better but still far from perfect...

  • Zen Extra not turning on on batt

    My Zen Xtra 30gb is not turning on with battery. It is working fine if I plug in the power cable. Any body has any clue on this? Pls help.

    It could be a faulty battery, or if the player has been left for a long time without charge it can cause problems with the battery voltage running too low. See here in the Zen FAQ at Nomadness.net.

  • Zen Micro wont turn

    Okay, so I am unable to turn on my zen micro! Nothing happens at all when I try to turn it on. When I hook it up to my computer the first page comes up (the one that says Creative), but then it doesn't do anything else. And I can't turn it off once that page does come up, I have to take the battery out in order for it to shut off. Does anyone know what to do about this? Please? I've tried taking the battery out - doesn't work. I've tried the thing where you turn the micro on and then put the batter in - doesn't work. Is there anything else to try?

    oh !
    the same problem happened to my muvo tx fm before.
    ok, look you need to go to:
    www.creative.com/support
    then go to "Contact Customer Support"
    then enter the info needed, then describe the problem that you faced !
    they should respond in like 24 hours or more !
    keep the firmware that you downloaded, and you will be told by the message to how to activate the recovery mode for your player
    my recovery mode was to press the play button for 5 second after i plug it in, after downloading the recovery drivers !
    anyway, you should do whatever they tell you to !
    do it
    cheers to all !

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