Zen Micro: ok or I have to change

Hi all. I'm Giuseppe and I'm Italian.
I bought a Zen Micro 4 days ago. I have problems with the battery from the first day. The play time is very short (I've read about it) but I have also another problem: it happens that I turn off the player when the battery is charged (/3 or 2/3) but, when I try to turn it on after the night (not after days but just after hours...), it doesn't! I find it completely discharged!
Do you think I have to change it with a new one where I bought it's I can do it and I'd like to do it because it's not possible to use my micro zen...
Thank you for every answer
Bye
Giuseppe

Can you mention if you're charging through the AC adaptor (on a wall plug) or through USB from a computer? AC adaptor is better (faster).
What you're describing (totally drained in one night, after switching off with or 2 bars on battery indicator) is at the least unusual, and may indicate malfunction.
Now, if you have some time left before the deadline until which you can exchange in the store, then I suggest you just test this some more. Then you can make an informed decision.
Charge the battery fully (at least 4 hours on AC adaptor). Afterwards, start playing random songs (preferably MP3 constant bitrate 28 kbps) continuously. See if you get ? 2 hours playing time. (without EX, without Smart Volume, without fast forward, ... ). That'll tell you how the battery performs on playing.
Then for the apparent draining, you'll have to just collect some more experience.
It may be that the battery indicator is just not calibrated correctly yet, because it's the first days of use. For calibrating, it's good to FULLY discharge and recharge the battery. On normal use, a Lithium-Ion battery will li've longer when recharged often (so not fully discharged at every use). But for battery indicator calibration, you want to discharge the battery fully let's say once per month or so. (see www.batteryuni'versity.com)
good luck.

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MediaSource won't work with the 2.00.2 firmware. Best to only upgrade if you are sure you want to use only WMP0.

The Zen Micro Headphone Jack Problem Thr

First of all please don't post comments only and only post if you have a problem. Treat this thread like the "Experience with your Creative Player." I want to see how far this thread can go and to see if this is a big problem. Please be respectful and honest about this issue. This is only for the Zen Micro right now since it's the one player that most of users here have issues with. Who knows that someday Creative might look into this or to really see if there really is a problem or not.
If you have friends or anyone else you know who owns a Zen Micro and has this problem, tell them to join the forums and post here, try not to post for them unless they are part of your family. Like if you were trying to do this for your son or daughter.
If you own more than one Zen Micro and that they have the same problem, try to list them seperately. If you just got your player fixed or RMA'ed, made a post here in the past, then all of sudden it breaks again. Please post again with the same format. I want to make sure that each post is for one Zen Micro. Though the moderators are the only exceptions to this.
If any of you think that this thread needs to be edited in any way, please send me a Private Message so I can make the changes.
The format
) Capacity
2) New, Used, Refurbished, Replacement? And where?
3) How long you owned the player?
4) Explain exactly what happened when the problem occured?
5) Did you fix or solve the problem? If not, say so. If yes did you RMA by warranty? Fix it yourself?
6) If you did get a replacement from Creative, is this your second player? Third? Fourth? Fifth?
7) Your own comments/opinions to the whole issue and anything else you want to add. Like RMA service was bad or it was great.
This is my example and only an example.
) 5GB
2) Bought New at Buy.com
3) Since March '05 or about 0 months
4) I was just listening to some music then all of a sudden, the right side of my headphones just had no sound coming out. I tried other headphones and it had the same issue. This happened at around November of '05.5) Yes. Got an RMA from Creative. Took about two weeks and I ended up getting a replacement. Cost me $25 not including shipping
6) Happened on my first player. The replacement will be my second one.7) I think Creative did an awesome job in taking in my player even though I couldn't prove that my warranty was valid. Customer service was excellent. Thanks Creative!

) 5 gig
2) New from www.ecost.com
3) I got it for Christmas
4) Eventually the sound started to get kinda messed up, and only come out of one ear. i was able to fix it by moving the plug, but that only worked for a week or so.
5) I RMAed the player, although I still have not gotten a replacement, Creative recieved my player 7 days ago.
6) No replacement recieved as of now
7) I think Creative needs to address this problem not just by having people RMA their players, but rather by changing the way the micro is designed. I am also disappointed by the whole RMA process. The status page is rarely updated, my RMA has taken 2 days longer than it should have, and there is a lack of information as to whom I need to contact about this. I'm a big fan of Creative's mp3 players, but this may be my last purchase from them. their costumer service is really lacking it seems. If my replacement Micro (if I ever get it) breaks, I most likely will try another brand.

Creative ZEN Micro Lock

I have read many threads about the ZEN Micro locking up, i have one and it does lock-up!. im on bios .0.03 and i have narrowed the problem down to a problem with charging, strange as it may seem my player experiences MANY lockups when the battery is full. if i connect it using USB 2.0 when the battery is full is useless i cant get the computer to talk with it, the usb ding sounds to let me know its in but the player is not present and the sync software cannot communicate with it. when battery is used a little or flat then iits fine wierd. im going to try the bios 2.something flash and see what that does, i will let you know. by the way i have also changed the usb cable that came with it just in case! i have never had the player lock up on me during use. I love my zen micro but this is realy annoying and customers should not have to put up with problems, the competition is too steep where mp3 players are concerned. possible problems he or she might encouter are the last thing that makes the Buyer Decision Making proccess go the manufactuers way. hopefully im a one off and the problem will fix with the flash.

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=889&view=by_date_a scending&page=
check out this link this guy is now ex creative becuase of the problems and all the moderators can say is "there is bound to be problems" blahh blahh heard it all i've tried every thing!! new cables usb, cards hubs, direct pluggin, firmware you name it i've done it CREATIVE YOU HAVE PROBLEM WITH THE MICRO!!!!
no way round it its got problems simple,
i searched for this problem on google its thriving
and on your boards and same again there is bound to be problems.
Im gonna contact tech but i dont hold high hopes.... let ya know..

Zen Micro has died and I need to fix it myse

Hi,
I was using my Zen Micro one particular morning for a couple of hours (full battery) where everything was working perfectly. Later that afternoon I attempted to turn it on but nothing happened, not a single thing. Nothing lit up, I couldn't hear the HDD sound either. I thought at first it could be the battery, so when I got home I tried running it from the charger with and without the battery, both times nothing happened.
Under normal circumstances my first course of action would be to simply to get a replacement however I don't believe that will be possible as I voided the warranty recently by fixing the infamous jack problem. I fixed it myself because getting a replacement seems futile as all Zen Micro's continue to have the same design flaw.
Does anyone have any idea why my Zen has completely died on me?
Any chance I can I get a replacement?
Can any of you tell me how I could possibly fix it myself (I take full responsibility if anything breaks)?Message Edited by mark_s on -0-2005 2:05 AM

5G Zen Micro, green
Hey, I had my zen micro for a long time since aug 9 and yesterday it broke down on me. Somehow I can't play anything. When I turn it on, it freezes and doesn't go to the menu. I tried using the recovery mode and clean it up but it froze again.
I don't know how i'm going to send it back to the factury to repair it. My micro was previously repaired like two weeks ago. The bad news is that sending back the my micro requires the reciet, but I have given it to them before and I was sure that they would give it back, but no. So how can I send it back without a reciet.
Message Edited by kemar_frankson on -04-2005 04:4 AM
Message Edited by kemar_frankson on -04-2005 04:5 AM

Zen Micro Power Adapter w/ the ZenMicro Pho

Well I bought a Zen MicroPhoto and unfortunatley it does not come with a hard travel-case nor a wall power adapter.. but, I purchased a Zen Micro before and thankfully have those accessories with me.. however, I wonder, can I use the Zen Micro power adapter with my ZenMicro photo The connection is the same, but I still am worried if something is different..
Any insight would be greatly appericated,
Thanks in advance!

Yes, this is perfectly fine. Creative sells the same power adapter separately for the MicroPhoto. I use my Micro's. It gives more juice in a smaller period of time than the USB connection.

Zen Micro Freezes when I plug in USB cable+USB not recognized at ti

Ok, I know you, the reader, has heard this complaint posted over and over on the Creative forums, and you would probably tell me to SEARCH THE FORUMS. Well, I did, and I found no answer or solution to my problems. So..here goes nothing.
I recently purchased a Black 5gb Creative Zen Micro, I was really content and happy with it...that is until I plugged it into my USB 2.0 Card. The moment I do that (I've tried plugging it in into every USB 2.0 slot, and NO, this isn't a hub, but a PCI card), The Zen Micro freezes! I have to resolve this by removing the cover and taking out the battery, then reinserting the battery. At the same time my Zen Micro freezes, a little bubble pops up on my computer screen saying "USB Device Not Recognized". I'm going absolutely out of my mind here, and am on the verge of returning the Zen Micro, and might get a replacement, and if that doesn't work, just returning the Zen altogether for a refund and getting a Rio Carbon. I really like the Zen, so PLEASE PLEASE help me out here!
Things I've Tried That Did Not Work:
-Uninstall/Reinstalling Zen Explorer, Mediasource (basically everything on CD)
-Updating the drivers for Zen Micro found on Nomadness.net
-Updating Firmware for Zen Micro
-Going into rescue mode and cleaning up, Formatting, reloading firmware, and rebooting.
-Trying the USB 2.0 Card in different PCI Slots
-Rotating the order in which I connect the USB cable to Zen Micro and PC
-Uninstalling/Reinstalling the drivers, even when the Zen Micro pops up as "Unknown Device"
-Reading tips/hints on Nomadness.net
I have scoured the forums, and have not found anything useful or new. I know its not the USB 2.0 Card's problem, since I plugged in my USB mouse into all the ports on the USB Card, and it worked fine.
Note: When I plug the USB cable that came with the Zen Micro into the integrated USB slots on the motherboard (USB .), it at times, does work, but even then, not a high chance of it happening. Even if I do successfully connect the Zen to a USB . slot without it freezing up, the Zen ends up not being detected by any program, like Window Media Player, Mediasource, or Creative Zen Micro Explorer.
I am going out this weekend and am gonna try to buy a new USB Cable, and if that doesn't work, returning the cable, and returning the Zen Micro to be replaced. AND IF THAT DOES NOT WORK...GOODBYE CREATIVE! HELLO RIO! But please, any help you guys could give would be greatly appreciated. I will also try to contact Creative Customer Support, but I doubt they'll tell me anything new, if I could even connect to them without being put on hold.
System Specs:
Windows XP Professional SP2
Creative Zen Micro Firmware .02.05
USB 2.0

Yep, that's exactly my issues to.....no matter what I've done, including replacing the USB 2.0 card which WAS and Adaptec DuoConnect 2.0 card which works fine with every other USB device ever connected to it, the Zen Micro 6g is NOT recognized by Creative Media Source or WMP. It is only recognized by the PC in Device Manager, and it has a yellow marker on it, which tells me the drivers are not installed. I know I don't need the drivers installed, but even after installing them, it tells me the drivers are not installed.
However, the answer is: it's definitely not the Micro, since it works flawlessly on my other PC and on my Toshiba notebook. So, it's some compatibility issue on that one PC. Since I refuse to let things be, I am reformatting that PC, reinstalling from scratch with WinXP and sp2. This PC has WinXP Pro but it has other issues so a reformat is in order anyway. Hopefully, this will resolve the issues. If not, then I say it's incompatibility with the Intel 865Perl m.b. But I'm at a loss as to why it won't work when plugged into the Adaptec card too.

Bladerunner "replicant" technology used in Creative Zen Micro

For those of you who are unfamiliar with the Harrison Ford movie "Bladerunner" it's basically about a bunch of human looking androids who somehow find out that they have been built with only a certain lifespan (4 years i think) and because of this decide to kill their inventor.
What has this got to do with Zen Micros ?
Well I have been one of those users who has thought that all the RMA stories on this board were due to either bad luck or mishandling of the ZM's by the posters but my ZM has just died after EXACTLY 6 MONTHS of owning it and being treated with "kid gloves".
It hadn't been dropped and was working fine until it just stopped and started making whirring clicking noises. None of the recovery mode options would work, nor would replacing the battery fix it.
If I was a conspiracy theorist i'd think that it had been built by the Tyrell corporation (see "Bladerunner" for explanation). I'm guessing that if enough of the ZM's are returned that will probably kill Creatives reputation hands down.
Nice one creative.
On the plus side I am now getting a replacement within the warranty period, unfortunately i have to replace my silver one with a white one now due to lack of stock.
I guess it doesn't matter though as it'll probably be going back to them in exactly six months time as well - so perhaps i'll get to try out the full range of colours.

Closing this thread. I don't see anything positi've coming from conspiracy theory threads.
Glad to hear you're getting your player replaced in any case.
Cat

ZEN MICRO ERROR!!! HELP NEEDED

Well, I bought a zen micro and couldn't have been happier until it started freezing at startup and all I see is the logo. The recovery mode doesn't seem to do squat for the player but it still shows up. I selected each one of the options on recovery mode individually and it says it's performing the intended task, but i come back hours later to find a bald kid with a blow dryer (no results). When starting up, I listened very carefully to the internall sounds the electronics were making; a repetiti've "wurr wurr wurr" that stops after about fifteen seconds of run time.
***ANOTHER THING*** ::: My PC doesn't detect the micro when plugged in via USB either... I suspected a firmware issue but I also need help going about all of THAT and everything else...
Any information at all would be helpful. If you need specifics in order to provide me with a solution, I'll try the snot out of me to give it to you.
It would be helpfull to have a direct "conversation" via a messenger if anyone wants to try that who might have a solution.
Thanks! < AlexMessage Edited by Hougana on 0-6-2005 07:0 AM

I had EXACTLY the same problem (including the noise that quits after 5 seconds).
The HD in your ZM is kaput (*boom*). You have to send the player in to have it replaced. Depending on your warranty status, you might ot might not have to pay for that.
Cheers,
Jan.

Zen Micro and Windows XP trou

I have had my Micro for about 2 months, and used Windows 98. I bought a new computer (with windows XP pro) and installed my micro. I have been running into some issues: the computer won't recognize my micro in Creative Mediasource, but does under My Computer. I have installed the Plays for Sure firmware (2. or something).
My main question: if I want to play songs through my Micro and computer, how can I do that? The computer doesn't seem to recognize the Micro as another hard dri've, I can only get it through the Zen Micro Explorer, and that is confusing enough.
Windows Media Player 0 seems to need internet access to verify the song licenses, but my computer is a laptop, and I don't currently have internet access.Message Edited by porsche997 on 07-23-2005 2:3 AM

We're all sort of screwed on this issue. I've had the same problem from the beginning with my Creative Zen Micro. I've upgraded to the latest firmware, run disk clean up, done everything suggested in the forum yet my computer NEVER recognizes the Zen Micro. I just have to keep plugging & unplugging & plugging & plugging the Micro and eventually I've be able to transfer music.
But, I repeat, my computer (Windows XP) never recognizes the Micro. My computer has no problem recognzing my jump dri've.

Zen Micro firmware CIRCLE -Can't update firmware w/out driver, can't update driver w/out firmwa

Hi,
I know lots of peopl are having the same problem. I have a Zen Micro 5Gb. I have previously updated the firmware to the plays for sure (about 2 years ago) and it's been fine.
The device had had the hard dri've replaced after it failed, and I need to reload the firmware. I have all the files, I've read all the FAQ and support I used last time (I keep everything) and my notes from 2 years ago say it was easy.
However. Not now. I figure WMP caused a lot of problems. Right - got that out the way. Fresh installs of XP SP2 is the way to go.
I have also followed the instructions here:
http://http://forums.creative.com/showthread.php?t=3478
But, I keep going round in circles. Can't update firmware without driver, can't update driver without firmware.
Any driver install I try asks me to connect the device to complete the installation, but, it won't recognise the device because there is no firmware. I try to upload the firmware, and it says there is no device (because there is no driver).
I have tried multiple machines, with SP2 installed and only WMP9 (never had WMP0).
I have tried USB , 2, hubs, front ports back ports, again on multiple machines.
I've even used an XP install on VMware on a MAC (This was the closest to success).
On the Mac, The player was recognised even in its flash problem state and I could actually start the firmware update. However, it failed to complete successfully.
Has anyone actually managed to do a firmware update on n old Zen using a 2008 PC? Please help!

If your player had PlaysForSure firmware, you'll need to download a PlaysForSure firmware version. That should resolve your issues since PlaysForSure does not use a Creative driver but rather a nati've Windows driver. But you will need to have WMP0 installed, WMP9 does not support PlaysForSure.

Zen Micro wont charge via USB on first

Hey guys,
've had a look at alot of posts regarding charging Zen Micro's but none have thus far solved my problem.

I used to have a Zen Micro Photo but it broke and I've had it replaced with a Zen Micro (6GB) with firmware ..0

I have so far been unable to get my Zen to charge from a laptop. I have tried the following:
* Cleanup from Recovery mode
* Connect player whilst locked
* Removed and replaced battery
* Updated drivers on windows XP (my OS)
* Installed software on 2 laptops and had exact same results

My zen is now dead battery wise, when I plug it into the computer it turns on and gives my a screen that says Low Battery. Not once have I seen the charge symbol appear when it was connected to the laptop.

When I do connect it it is seen as a MTP device on windows, and now Creative MediaSource does not recognise it as connected.

I had similar problems with my Micro Photo but they worked themselves out somehow (I dont remember how), its getting really frustrating and I'd appreciate any help.

Cheers guys!

Maybe if it doesn't recognize it, you might have to install the software again (the CD that came with it).
-Sara

Zen Micro (6gig) isn't recogniz

Hello, I just recently bought a Creative Zen Micro (6gig). I have a pentium 3 with windows 2000. I have followed the installation instructions exactly. I don't have quicktime 7 or iTunes.
When I plug my Zen in, my computer doesn't recognize it at all. I have not updated any firmware, as it just keeps asking me to plug the device in.
The weird thing is, the Zen's battery charges fine, and when I use the Removable Disk function, my computer recognizes it as a removable disk.
Can anyone provide any help? I've gone through many websites and pages on this forum, and nothing seems to help.

The first place to check is Device Manager when you connect the player. Does the player show without error and with a driver version?

Zen Micro - erased Firmw

I ve deleted my firmware from my Zen Micro in error, I have downloaded the firmware and it seems to be ok, but i am then asked for the jukebox driver for my device. Help please someone, anyone cos creative ain t helping

:robotvery-happy:
1. Please get a Windows XP computer.
Your PC needs to be using a Windows XP, Service Pack or 2
Determining your operating system
http://support.creative.com/kb/ShowA...aspx?sid=25863
To get a Service Pack 2
http://www.microsoft.com/windowsxp/sp2/default.mspx
2. Ensure that your Windows Media Player on the PC is version 0 NOT
version as it interferes in
your firmware upgrade process which you are going to do below. Steps to
take, please click on the link below.
Windows Media Player Uninstalling
http://support.creative.com/kb/ShowA....aspx?sid=6798
3. Please go to http://support.creative.com/Products...me=MP3+Players
a. Select your player. Click "View All Downloads" link near the bottom.
b. Download and Save to your computer Desktop the file Creative Zen and
Jukebox Driver Upgrade version .30.03
c. To install this download, do the following:
d. Download the JJB3MV2_PCWDRV_US__30_03.EXE file into your local hard
disk.
e. Double-click the downloaded file and follow the instructions on the
screen
f. Your player now should be recognised by the PC.
4. Player now should be recognised and says DOCKED on its screen when
connected to your Windows XP computer.
You can use the Windows Media Player on that computer and re-transfer
out your songs from your Zen Micro to the computer before attempting the
firmware upgrade.
5. Warning : Be sure to back up all the audio and data files on your Zen
before installing this firmware update as all content will be lost when
you install the new firmware
Please go to http://support.creative.com/Products...me=MP3+Players
a. Select your player. Click "View All Downloads" near the bottom.
b. Download, Save to your computer Desktop the file Creative Zen Micro
PlaysForSure Firmware update 2.2.02
To install this firmware update
Download the ZenMicroP4S_PCFW_L6_2_2_02.exe file into your local hard
disk.
Connect your player to your computer.
Double-click the firmware update file and follow the instructions on the
screen
I

Zen Micro: ok or I have to change

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