ZEN Micro only works as removable d

I have a ZEN micro.
I completed a frimware upgrade yesterday. Since the very moment this upgrade was finished, it stopped working as an MP3 player, and only works as a removable disk.
Windows Explorer does not read it, at least I turn the "removable disk" feature on. I can find no way to store music in the library.
Would someone please help me?
Thanks!

Janshark,
Which firmware did you downloaded? Does the device manager shows any error when the player is connected? I wouldn't suggest using the reload OS option in recovery yet if the player isn't detected by the computer in the first place.
Jason

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Zen Micro not working

Yes, I know, loads of other topics with the same problems... Sorry... But I've had my Zen Micro for well over a year now, and it's worked like a dream up until now. Suddenly, this morning, the keypad froze. And the on/off button would not work. I did the usual thing in these situations, removing the battery and putting it back in again. Problem still went on. I tried uploading more music because I was out of ideas as to what else to do. And by the way, I've never updated the firmware in it, or whatever it is you download on to it, because I physically can't (I only have 2 USB ports, my sister broke the two on the front, so I must remove the internet to plug the Zen in). So has anyone else had the same problem? If so, how did you fix it if you did get it fixed?Any help would be much appreciated.

Hi,
I'm trying to repair my friend's zen right now. It appears that your zen has a problem with the power switch. Try taking off the cover and looking at the connections where the power switch connects to the board. My friend's micro power swith broke off and has the same symptoms, hopefully you can just resolder one of the connections and it will work again. If anyone knows where to get another power swith, that would be great cause my friends micro no longer has one...Message Edited by nahatley on -02-200609:02 PM

Zen Micro not working, frozen when reboot

I recently purchased a zen micro 5g. For some strange reason my player froze I attempted to shut it off, it did not do it. So I removed the battery put it back in, the creative screen illuminated and was stuck there and makes a weird noise that is soft and can only be heard when I put my ear up to the battery when , I could still not shut it off w/out removing the battery. I did the recovery mode and each option I choose it gets stuck on. So I tried to download a firmware, followed the instructions?and all went well and I connected my device to my computer and it did not recognize it, the creative mediasource doesn't recognize it nor does my computer. But I know the cable works because I can connect it to the player and remove the battery and the screen stays on. This is very frustrating because I bought this recently after losing a Samsung. If no one here has a solution than can someone suggest how to return the product for repair or replacement sich I bought this about 3 weeks ago and it is still under warrentyMessage Edited by nub88 on 07-23-20070:53 PM

Did you download the right plugin for MediaSource? What firmware version are you using?
If you're using the v.xx PDE firmware, make sure you have downloaded and installed the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource
4. Creative Zen Micro Media Explorer Web Update
Install , then connect the player to the PC. Then install 2, 3 and 4 (the player must be connected for 2 to verify you have a Creative product).

Zen Micro, doesnt work. HELP

Hey I just got my zen micro, and it was working fine ,but now for some reason when I turn it on it only goes to the "creative" screen. I have tried the "recovery mode" but to no avail, please help me get my creative working.

can you please tell me how to get to the recover mode?
o yha and try to take out the battrie and push hold the power button for like a min.
please tell me how to go to the recomver mode

Help needed getting Zen Micro to work on new

Hi there, I am having a tough time getting my new PC to interact with my Zen Micro
I have installed all the required software, I have done all the updates (or at least I think I have)
I have upgraded my firmware to ver. ..0 and yet i still have the problem.
The organiser seems to see the files in the player, but it cannot transfer them to the PC (or the PC to the Player). I cannot seem to access the player while it is connected either.
So in short, I cannot transfer any of my music to my PC (4Gb worth).
I have sent support requests, and I got an auto response to upgrade all the software versions, and the firmware, which I did. I have gone through the auto-detection process on the Creative site, and it recognises my player, and its newly updated firmware version, and only gives me recommended update options, nothing essential, or critical.
So I'm pretty much stuck. also, how do i know that firmware ver. ..0 is the most updated for my product, as the support mail seems to talk about ver. 2.xx.xx which I'm nervous to start downloading as my player is now over a year old, and i fear that it may not support the newest technologies.
Any help would be greatyl appreciated
Thanks in advance
Sparky
P.S. I am still running my old family PC (Windows 98, with all the creative software original purchase versions running), and when I connect my Zen to this machine it works fine, so I guess that means that the files are not corrupted thankfully

For the Zen Xtra right?
I went to and chose MP3 Players > Zen (Hard Disk Dri've/MicroDri've) > Zen Xtra, then <EM>Get Files</EM>.
The driver was listed there, but you want to download:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0) (if you want to use Nomad Explorer)</LI>
You then want to:
install the driver</LI>
turn the Xtra on and connect to the PC and let the driver install (should be automatic)</LI>
with the Zen still connected to the PC install MediaSource (it needs a Creative product present to validate the install)</LI>
install the Nomad Jukebox Type 2 version (this is required to get MediaSoruce to work with the player)</LI>
If you want, install Nomad Explorer</LI>
That's all you should need to do.

Zen Micro wont work at all plz help, or im gonna return

When i charged my zen micro, i turned it on, and then it displays the title screen: Creative
Then it just stays there, how long is it supposed to take to load?Message Edited by Kyler on 07-3-2005 05:08 AM

I bought a Black 5GB Micro and after about 3 Weeks it froze. After I rebooted it (removing and reinserting teh battery) it stayed stuck on the Creative logo. Going into rescue mode (holding the power button to the left, taking out the battery, reinserting it and then letting go of the power switch) was useless because it would just freeze when i tried n e of the options. I took it back to the store and they gave me a new one, it's been working great ever since.
So, Short Answer: If rescue mode doesn't work just take it in, it's pooched.

HELP APPRECIATED. Zen Micro not working or displaying text

So, um...my Zen Micro suddenly stopped working. It was working fine yesterday. I charged it and turned it off, then later went to turn it on and...well...everything lit up fine, but no text, no symbols, nothing is displaying. The screen is lit up, the blue around the pad is lit up, but nothing is displaying on the screen, no matter how many times I turn it on or off. It still plays music on my computer, but that's about it. I already tried resetting it by removing the battery for 5 seconds and putting it back in. Tried that a few times, still nothing. Help?Message Edited by wolfwonderess on 02-03-200702:8 PM

bump

***Dropped Zen Micro Not Working 100%

I recently dropped my Zen Micro Mp3 player from a height of about 4 Feet. When I turned it back on I found out that the Player was not working correctly. I can only scroll up (no matter what direction I scroll it always moves up). Im not able to use any other options besides "All Tracks" because I cant scroll down to select them. My Volume is always at MAX because I cant lower it. I can still use the Fast-Forward and Re-Wind buttons. The Play/Pause button still works. So do the "Menu" and "Back" buttons. The only problem is the Scroll bar(or button whatever its called). It can tell when im touching it because it shows the volume that its at and it can still scroll (Like I said before,only up). Anyone know how to fix this without having to send it in? I dont have a warranty anymore.

Hmm, thats odd considering i dropped mine over 0 feet onto a concrete floor and it works fine, considering that it beeps every so often. Well, to your problem, have you tried recovering the player by taking the battery out, and turning the power on at the same time you are putting the battery in?

Power switch on Zen Micro not working. Hold works, though. It turns on if I plug it

I was given my friend's Zen Micro because it was broken.
So I opened it up and managed to fix it...but it only turns on when I plug it in to the PC.
I can switch the hold button across and it holds (the padlock shows up on screen), but I can't actually switch it on or off at all.
To turn it off I have to wait 'till it idles out.
And to turn it on... I have to plug it in, like I said.
What could I do to fix it's The switch looks normal on the circuit board...but I can't help but think that something inside the switch has become disconnected...but it's a bit too small to actually take apart.
The only alternati've I can think of is to buy a wired remote...but that's my last resort.

OK, your Zen Micro worked with your older computer, correct?
Was your older computer an XP machine or an earlier version of Windows?
As far as I know, XP requires the PlaysForSure firmware to work with your Zen Micro. You need Service Pack 2 and Windows Media Player 0 too.
You can find the drivers, firmware and software that you need by clicking the Support menu on the Creative banner at the top of the page-> Downloads->MP3 Players-> Zen-> Zen Micro, select your language and Operating System and then the drivers, firmware and software that you need.
Be sure to click the <i>Show Details...</i> pop-up for more information and instructions.

Zen Micro - stopped working after less than a mo

Hi, I purchased a Zen Micro for my daughter's birthday 3 weeks ago. Played fine for a while, she got busy w/ school and let it sit idle for about a week. She charged the battery and now it will only display the Creative logo and nothing else. I can get to the recovery menu, but nothig seems to work there either, it just appears to look up not matter what operation is selected. What is up with this? No where does Creative give an idea how long the clean disk, format, or any other operation in the recovery menu operations should take. Even my PC doesn't recognize that it is connect to the USB port.
My daughter is quite upset that her new Zen mirco stopped working, I'm quite dissappointed with this so far. The Creative faqs were not helpful at all. I hope someone can walk me through the steps to get it working again. I really will be put off if it has to be sent out for repair, I don't want a refurbished unit, this one is like new.
Anybody else have the same problem/ How did you get it working again?
Thanks
Nick L

Well I contacted cutomer service by phone, as suggested. They were much more helpful. Douglas knew right away that the micro hard disc had died just from the discription of the problem. He gave me an RMA and took down my information and sent me on my way. When I check my e-mail the RMA number was waiting with good instructions on how to return it.
What a shame the e-mail tech support was no anywhere near as helpful. They wanted me to down load new drivers and try it on another computer when I knew the USB ports were working OK.
The only gripe I have is they don't have a toll free number and I'm out the shipping and insurance to send it back. This better be the last time it fails.
Bottom line is if you have a Zen Micro that will only display the Creative logo, and Recovery Mode operations do not work at all, just call customer service for an RMA, your hard disc probably died too. I hope this is just a case of a bad bunch of micro disc. I don't want to have to keep doing this.
Nick L

Zen micro with playforsure and removable d

if u have the playsforsure firmware installed on your zen micro, can you still use the removable disk function on computers without windows xp. also, can you still charge it on computer without windows xp?

88888888,
If you have the PlayForSure firmware, yes you can still use the Removable Disk feature of the player and it's also a yes for charging. Just make sure you slide the power switch to Lock position when you're charging.
Jason

Creative zen micro stopped work

so I have a big problem with my zen micro. suddenly the mp3-player stopepd working. the akku was full and everything was ok before. if i add it to the computer there is no reaction.so can someone please help my??

mine did the same thing today as well. i am trying to format it but it is taking a long time?

Creative Zen Micro dont work!

hello,
I have for some month the Creative Zen Micro and I enjoyed it.
But a week ago, suddenly its stop working, its showing "CREATIVE" and sometimes I successed to enter a RECOVER MODE, I choosed every option from the menu and its didn't recoverd.
WHAT TO DO?!?!:manmad:

Popo,
If none of the options in Recovery Mode help, then it's likely there's a problem with the player. If you can get it to be recognised on the PC, try loading a firmware update onto it. Otherwise I would recommend you contact Customer Support, as you may need to get the player replaced.
Cat

Zen Micro not working prope

Hi - I'm sure my problem is not an unusual one and I am posting purely out of sheer desperation. I currently have a Creative Zen Micro 5GB.
For some reason, my PC is not detecting my Zen Micro. I even unplugged it from one USB port and connected it to another (I have 3) and nothing. I downloaded and installed the latest organizer and the plug-in as specified in the FAQ. Still nothing.
Under My Computer, my device shows. But when I open the Zen Micro Explorer, it says that my device is not connected to the computer. In the Organizer, I can't see my device either. I can sync from Windows Media Player (where my device shows) but doing that does not allow me to create playlists (unless it's some neat trick I don't know?).
I'm at my wits end and really on the verge of buying another MP3 player that is NOT Creative. I have only had this device since October and I started having firmware problems only 2 weeks after purchase.
Any help anyone can offer is greatly appreciated.
I am running Windows XP - and have uninstalled and re-installed the Creative software.
Thanks!
Marcy

Did you download the right plugin for MediaSource? What firmware version are you using?
If you're using the v.xx PDE firmware, make sure you have downloaded and installed the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource
4. Creative Zen Micro Media Explorer Web Update
Install , then connect the player to the PC. Then install 2, 3 and 4 (the player must be connected for 2 to verify you have a Creative product).

Zen Micro only plays mo

i've recently bought a Zen micro and relised that it only plays music through one ear phone.
is this supposed the be like that, or is there a way to change it.

JohnnyJ wrote:A small amount of Zens have had headphone jack problems, get it changed (the player that is).
A SMALL amount? Of the 3 persons i know who have a Zen Micro, all 3 have got the headphone jack problem. I have even had it on my second player (after RMA!). Also look at all the posts on the forum. Cant be a small amount, see?

ZEN Micro only works as removable d

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