ZEN MICRO - PC Connection Probl

Recently my Zen Micro stopped working but after browsing the forum I managed to reset it and get it at least powering back on. My music library was wiped but at least now the radio is working OK. As there are no songs on my Zen I need to rebuild my library however when connecting it to the PC via the USB cable my computer fails to recognise the Zen as being plugged in. What I find strange though is that when connecting the Zen to the USB port my computer recognises that a device is connected but the Zen Micro Media Explorer fails to connect thus preventing me from importing any music onto my Zen.
Any help as to what is wrong and how to fix this would be appreciated. Also if anybody else has experienced this problem and been unable to fix it themself could you please let me know what the process is for sending it back to get it repaired, ie how long etc.
Thanks in advance

They are probably encoded at kHz, which the Micro (nor any other Creative player) can play.
You'll need to re-encode them to 22 or 44kHz. Try something like dbPowerAMP.

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[Edit]Problem with Zen Micro when connected to PC-- cleared but another prob

Hello,
My problem is that my Computer (winxp, sp2) does not identify my zen micro any longer. few days ago it worked perfectly but now it doesnt work.
my zen micro has the firmware with the MTP/plays for sure
I had installed the things from the cd, when I bought it, that was in the package and then new drivers and the new applications, so two programs. (I had two Zen Micro symbols on my desktop but I could only use the program with MTP)
it worked fine.
a few weeks ago I had the same problem, but after a few connectings and disconnectings it worked again.
today this doesnt helped. I uninstalled everything what had to do with creative and then only installed new drivers and the newest applications (without the things from the cd).
it still doesnt work.
when I click on the "Zen Micro Media Explorer (MTP)" on the desktop I can see that my zen micro is connected. When I go to my playlists and click on one, it seems that my playlist is "empty". but in the mp3-player there is the playlist!
when I click on my music folder, where all the music is I see the folders, but when I go into the folders, the folders are also "empty".
what happened? I changed the usb ports--> doesnt work...
what can I do in order to use my zen micro again on the pc. my zen micro works fine(playlists and songs work normally), but I have problems having connected it to my pc... I cannot copy songs and edit my playlists anymore. is there any way to edit the playlists via mp3-player without connecting to the pc?
I hope you have a helping answer for me.
Regards
eX
by the way: new forums look good Message Edited by expredator on 02-07-2005 09:22 PMMessage Edited by expredator on 02-08-2005 0:57 PM

ok guys, I almost solved the problem. I used the rescue mode, used clean up, and now the folders are not empty and I can copy songs into my Zen Micro.
But the playlists are "empty". Also when I want to create a new playlist it says that my mp3-player is not connected ?! But it is! I can copy files into it!
I also cannot synchronize it with WMP0.
I reinstalled software and it didnt help...
So what can I do? It is connected but I cannot edit my playlists.
Is there any way to edit the playlists via the mp3-player and not over the pc?Message Edited by expredator on 02-08-2005 :00 PM

Zen Micro same old probl

i bought my zen micro seven or eight months ago in the UK, Now a few days ago i try to switch it on and it hangs..im like fine il take out battery wait 30 sec try again.. nothing so i take it home and recharge battery.. next morning nothing it works in my pc but 5 seconds after pc dectects it the zen shuts itself off.. and in the boot menu any of the options i select just seem to hang.. it wont turn off or on unless its connected to something or i take the battery out.. it seems a commmon problem and i was just wondering if there was any fix or am i **bleep**ed over by the machine btw it was never dropped or anything so im confused would buying a new battery fix this?
P.s the mp3 player when on makes a small repiti've noise.. anything?Message Edited by Kuji on 02-20-20062:4 PM

You can try the advice here in the Zen FAQ at Nomadness.net, but just to emphasise you do this at your OWN RISK.
If you don't want to do this or it doesn't help, then either return the player where you bought it or contact Creative Support.

Zen Micro V2 Firmware probl

Hello-
I've had the Zen Micro for a few days and I loved it, until I upgraded to the new firmware (2.002 - PlaysForSure functionality) which makes it auto sync w/ WMP 0. I was excited about the possibility so I went ahead and upgraded and I have had multiple problems with the new firmware release. I was wondering if anyone else had encountered these, or if they are bugs that need to be worked out.
First, after upgrading I synced with WMP 0 and certain songs would transfer to 00% then would hang and I would get an error message in WMP 0 saying: The I/O operation has been aborted because of either a thread exit or an application request. Error code: 800703E3. This never happened before. After removing the songs that would cause this problem, I no longer get this message, but the prob still must be attributed to some change that occurred with the upgrade since the faulty songs transferred perfectly before upgrading.
Second, and more importantly, is the fact that songs are not being filed correctly on the Micro since the new firmware has been installed. All songs that do not contain information in the "Album" field of the ID tag are unaccessible now. If you select "Artist" in the Micro, the only songs available are those that are categorized by album. With the prior firmware, songs not tagged w/ info in the album field would automatically go in a section called <Unknown>. Now, they are not accessible at all. If I have an artist w/ one song on the Micro and the song doesn't have info in the album field on the ID tag, the artist is available but after selecting it I come to a blank screen on the Micro. I have also attributed this to the new firmware b/c I've reinstalled the older one and the filing system is back to normal and is fully functional.
If anyone has encountered these probs or come up w/ solutions let me know. I'd love to be able to utilize the auto sync features of WMP 0 but for now I'll manually sync and keep things in order on the Micro's side of things w/ the older firmware version. Thanks for any help/input.
Take care,
Craig

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Zen Micro headphone plugin probl

I'm not very sure whether this should be posted in this forum, but this is the second time that this problem occured, my zen micro gives me distorted sounds when playing music, and I have to push back the plugin where the earphone and the zen is connected just so music can be heard properly, what sort of issue is this, this is the second time that it had happened even after I returned it for repair and obtained a new one, and the same problem occured.

It's a fault with the headphone jack. The connection to the circuit board is arguably not strong enough, so in some players it partially breaks away from the circuit board causing these problems.
Some users have posted purported emails from Creative to say this has been strenthened in newer models, but Creative Support haven't confirmed or denied it on the forum.
You'll have to get the player replaced, but let Support know this is your second replacement so hopefully they can expedite matters.

Zen Micro 6gb installation probl

Ok, so Iv'e sent in a 5 gb zen micro twice now because of that headphone jack problem, and this time when they sent me a new one, they "upgraded" me to a 6gb. Well, I try to use this 6gb with the software i have installed from the last Micro I had, and my comp will not recognize it. So I try to user the cd that came with my old Micro, and it will not install right. When they sent me this 6gb, the only thing they sent me was the Micro and its battery, so I have no way to know if the cd that comes with a new 6gb is different form a 5gb cd, because if it is, then am I screwed?

A firmware basically is what makes an electronic device tick. It is the software responsible for every and all functions.
The Zen Micro has two versions of firmwares:
The original version works with Creative's own protocol and thus needs the installation of drivers for the system to recognize it. However it will function with all Windows versions while there also is unofficial support for Linux and MAcOS.
The second version functions using MTP, a protocol made by Microsoft and as such it is only supported by Microsoft's Windows Media Player 0 under OSs that support it (which basically only are WinXP and Vista...)
The simplest way to see which firmware you have is to look in the Micros' menu under System->Information. There you'll see firmware version.
If they both have version (..0 being the latest) then you'll need drivers for the both. As I already said, when I tried to update the drivers without uninstalling the old ones the drivers were installed but they wouldn't work.
First of all make sure the player(s) is(are) connected to the PC FIRST.
Mind you, in my case the latest drivers were already installed (I updated them but then they wouldn't work, remember?). Now here's the thing:
When I opened the drivers properties I saw that the driver was DISABLED. (under General, device usage)
Ok, I enabled it, nothing happened. Then I tried to update the drivers. Here's what I did:
I put the CD with the original drivers in the dri've and selected for windows to look for the best drivers. After some time they indeed appeared to have found a better match and then they started installing them. After the installation was complete the driver's version was the same as rhe one BEFORE the "update" (since I had already updated to the latest version). However the moment the drivers were updated the device was finally recognized by the system, not even a reboot was needed...
You could try doing that too, if that won't work then you could try DLing the LATEST drivers (along with the Zen Micro Explorer) and install them AFTER uninstalling the old ones and REBOOTING. Again, it is important having the player(s) connected BEFORE starting the installation.
If after all that you still can't connect it ask again!
Cheers!Message Edited by Keyper7 on 02-9-200604:37 PM

Zen micro overheating/noise probl

After a year and a half of my zen micro working almost perfectly, I turned it on the other day and it started making all kinds of wierd noises as if I were tuning through the radio. I can still work my way through all the on-screen menus on my zen and the music still plays, yet the odd noise is way to overpowering to make the player usefull. It isn't the headphones b/c they work fine anywhere else. At the same time, the player also?overheats quickly?whenever I charge it, and i have no clue how to fix it. I have tried selecting Clean-up, Reboot, and Reload OS/ Firmware in recovery mode and yet nothing seems to fix it. Any suggestions?

I am having the same problem with my Zen Sleek Photo!?Though it's not the first time and earlier it has been solved by pushing the Reset-button, but now this doesn't help!?When I use the paper-clip to press it, I feel that the button is pressed, but the only thing happening is that the blue light on the on/off-button disappears for a few seconds, then it reappears. I have also tried holding Play/pause while pushing the Reset, also tried holding it in for like 30 seconds or so, but still no luck!?I have approximately 4 (5?) gigs of music loaded into it, and it would be one heck of a job to get it all in again.
I can also not gain contact with the player by connecting it to a computer - nothing happens ... No icon in my computer or anything!

Zen Micro SE Sound Probl

Recently when I turned on my Zen Micro, I found that the audio was not coming through the earphones properly.
I thought that it could be the earphones, but after trying three different pairs, the problem still exists. I also tried my earphones in another mp3 player and they work fine.
I think that the headphone connection is faulty. I always have my zen micro in my pocket and now when i walk along the music dips in and out.
i got my zen micro SE in august 2005 so it is still under warranty i sent a message to creative a week ago but it is looking unlikely i will ever get a reply.
this player cost me ?30 and im not happy.

lauren87,
Did you receive any auto-responses back from support after you send in those email? If you didn't, properly they didn't receive those query from you too and it's best to send in again. You might want to check your spam trap/filter just in case those email are stuck there.
Jason

Zen Micro wont connect to my computor HELP

This is the second Zen Micro that wont connect to my computer i've tried everything but nothing is working i've tried it on other computers and it still wont work. I just got this replacement today and I don't really want to go back and get another one tomorrow....Please help me..

Do you have the latest software installed ?
Also first install the software and then the micro, just to be sure.

Zen Micro having major proble

when i try turning my zen micro on its says the normal screen the creative all rights reseved and then it shows the screen with the large creative writing. then it stops there.it will sit there for hours at a time with just that creative screen...i have tryed the rescue mode doin the disc clean up and trying to format it. both didnt work. the screen would say formatting but 5 minutes later it would still be like that. i tryed runnin it out of all its battery and then charging it up again. same thing when the charge was complete it just stopped at the creative thing...anything else i can do?

Nah, i think that you should call support and have your player exchanged right away.
Before that you can try firmware upgrade offcourse if you can make connection betwen unit and your pc.

ZEN Micro- Loose connection with USB port while charg

Hello everyone, I just bought my Zen Micro today. However, the USB port is quite loose, I am able to shake the USB connection to my player. Is this normal?

It's normal for the cable to be a bit loose when plugged in, yeah. I shouldn't worry about it unless the connection starts being faulty, which I don't think it will.
If any of the actual player itself looks wobbly, though, you probably ought to get a replacement.

Zen micro not connect

after installing all the software on my computer (xp with all sservice packs),
the device shows up. but when you click on icon, it states that the zen is not connected?
installed it on different computer and it works fine,
can anybody PLEASE help me?
ps: does zen micro only work with usb2?
kai

the micro is backwardly compatable with USB aswell as working with USB 2.
often the front ports on a pc run on a built in hub, and the micro often has problems when connected through a hub, because it charges via usb port it requires a lot of power, the full 500mA offered by usb ports and through a non powered usb hub the micro often doesnt get enough power to function. so the usb ports at the back are usially the safest.
if the device is showing up in device manager, i suggest a full software instalation. encase something went wrong with it, also you could try updating the player firmware. what firmware do you currently have?

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
This is where all my troubles began...
After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
If I select yes, it tries to find the device in WMP and tells me it is not connected !
If I go into Control Panel- Device Manager tells me that I DO have a zen micro connected under the "Windows Media Devices" section.
Zens micro media explorer now also fails to see my device and thinks it is disconnected.
So I have no way of transferring files to my zen micro.
In an attempt to remove the problem I try going into rescue mode on the zen and reloading the firmware to an earlier version, with a version I have downloaded from this website .0.03.
The zen successfully erases the firmware and behold, my pc still fails to recognise the device so it cannot install any firmware on top of this.
So now I have a Zen with no firmware installed (and a "firmware problem" message everytime I turn it on) and a pc that won't recognise it anymore.
I have spent a good 5 hours this evening trying to fix this.
I have tried everything on these forums, but I simply cannot get my PC to connect to the zen micro, despite it recognising it everytime I connect it !
Please help before me or the zen dies !
Thanks,
Mat.

Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

Zen Micro Car Connection Prob

Okay so i bought a cable for my Zen Micro 5gb Black, that is RCA audio to headphone jack. I have a pioneer headunit (aftermarket) which has the RCA audio jacks on the back. My problem is that when i plug this in and play my zm, it plays no matter what else is happening, with whatever else is on, like a cd and my zm or the radio and my zm. Plus i cant control volume through my headunit, only through the zm volume control. Anyone know of any simple and hopefully free ways to fix this? I dont have an aux. in, just the red and white RCA audio jacks. Id really like to be able to just have the zm play, and i control the volume and such through the head unit.
Thanks in advance,
Rug

The car stereo does have a "source" button which i use to switch back and forth from radio to cd and such. However, it doesnt find the RCA audio connection as a source, which is very strange. I took out the cd, and plugged the ZM into the RCA connection, and hit source and nothing happened. The other problem is i already have XM satillite radio with a rf modulator hooked up into the headunit so i cant use another modulator. The only soulution i can think of is to get some kinda RCA audio a-b switch and plug both the zm and the sattilite radio into its modulator. I dont know if anyone makes something like that though...thoughts?

Zen Micro Media Connection Prob

I have a zen micro, I just updated the firmware so nothing is currently on my Zen. I went to import music to my zen with the Zen Micro Media Explorer, and it says my device is not connected. Now, my computer recognizes the device because it shows up as connected under my computer and I can import music that way, but its much easier and faster if I was able to use the Media Explorer and that is not working. Any suggestion? Thanks

Did you also update to a newer version of the Media Explorer?
Jason

ZEN MICRO - PC Connection Probl

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