Zen Micro Photo having multiple issu

Hello, and thanks in advance for anyone who can help me with some of these problems:
First, it skips on certain songs. Sometimes it will cut in bits of other songs while some are playing...very weird. I've tried to delete everything on the MP3 player and upload all the songs all over again, but that's not fixing the problem. It's also not a matter of certain song files not working, either, as different songs had this problem, then when I nuked my library and re-built it, other songs that didn't have the problem before had it.
Another very serious problem I have is that the scrolling pad isn't working; I don't know what to do about it, and Creative's website seems to be having some kind of a server issue, so I can't get in touch with any kind of customer support (it's not in the owner's manual and I can't get to the part of the web site that has the info). If anyone could provide me with a phone number or email that I could contact to get my Zen sent in for repairs, that would be great.
Thanks.

Please, can anyone help this "Newbie" out?

Similar Messages

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

ZEN MICRO PHOTO USB DEVICE NOT RECOGNI

help !! i am also having a problem similar to your and just about everyone elses on here. I just purchased a zen microphoto for xmas a month ago and it has been a nightmare . it has worked for about a month perfectly then it ceased to be recognized by? my Alienware area 5 desktop system which previously recognized it fine. I took all of the steps and scanned all of the forums then realized that after uninstalling my windows media player and rolling back to 0 it began to be recognized again. well then surprisingly and maybe not so much so after looking at so many of the post of these forums. Well I have taken so many steps to try to get my ZEN MICRO PHOTO to once again become recognized by my computer? and yet again all efforts have been fruitless. I reformated my ZEN MICROPHOTO?and now when i plug it in a small window pops up at the bottom stating that the USB DEVICE IS NOT RECOGNIZED . I then cannot upload new firmware and can in fact do absolutely nothing but gaze at the player which boots up then fades to black while my pc sees my player as an unknown usb device. I even reformated the pc for the sake of the player , cutting off the nose despite the face in other words and still no dice. I have windows xp service pack 2 , all updates and bios up to date. My pc is only 2 years old and have a lexmark printer? a mouse and a keyboard attched to it , none of which create conflict. Even after reformatting my pc i made sure my player was one of the first peripherial devices connected and all to no avail. I think this is a disgrace that such a compnay as CREATIVE cannot put foward a quality product. Does anyone out there have any solid suggestions on how to fix this proiblem if so they would be gretaly apprecaited. ThanksEdward

vacantmind: You might also want to make sure that you get the latest drivers and software as follows:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource
Install . then connect the player to the PC. Then install 2. and 3. (the player must be connected for 2. to verify you have a Creative product).
Also an important test is to install the drivers and software on another PC, say a friend's, and see whether you have the problem. If you don't, then the issue is with your PC, or a compatibility issue with the player. If you do, then there's something wrong with the cable or player.

SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Zen Micro Photo bugs need to be worked out - firmware update comi

Hi,
I've had my Zen Micro Photo 8gb for a month & have discovered some interesting quirks: first, I don't believe mine is defecti've, though I've had problems. I have encountered freezing on both the "Zen Microphoto" logo and "rebuilding library" screen; I scoured this forum and the Knowledge Base for answers, trying all that seemed applicable?- I tried disk cleanup and reboot (leading to rebuilding library freezes), reformats & carefully reloading the latest firmware?a couple of times. I've drawn some conclusions:?) Mediasource software is not working for me; when I switched to using only Windows Media , most problems went away.2) For whatever reason, "rebuilding library" can only be accomplished while my Zen is connected to the computer - should this be the case?3) It seems like the times my screen freezes on the "Zen Microphoto" logo I may have held the "on" switch to the side a little longer than necessary; I'm wondering if this is happening because I'm holding the switch on a little too long?Anyway, I love the size, look and sound of this player, so I hope to keep using it. NOTE: can anyone from CREATIVE tell me if there will be future firmware updates? Thanks
!!! Steve M.Message Edited by smills on 08-0-20070:24 AM

I run windows XP pro . sp2, its quite strange.. it should work. ! **bleep** IT SHOULD WORK ! :smileyindifferent: , and the wirld thing is. i also try'ed it on another windows XP machine at work.. and it didient work there either. im beginning to question if this is the product for me. its realy sad though, i love the zen design.. not to mention the price.
It realy realy bugs me that the zen micro photo isset supportet on windows 2000, i had this vision of syncronizing my work calender with the zen ... and now its just not possible ! unless my boss wants to give me a new laptop.. and i dont think that will happen . hehe
Well i will keep on working on this issue.. ill let you know guys.

Zen Micro Photo Conce

I am about to purchase a Zen Micro Photo. I am choosing it over the Zen Micro because of the many posts about the headphone problem on the Zen, the clearer screen on the Micro Photo, and the lack of availability of the Zen Micro in the stores - very few stores are selling the Micro and many have only the Micro Photo (which leads me to believe that the Micro is being phased out - at least in the marketplace). I have some concerns about the Micro Photo - there seems to be some posters on this group who have a buzz from the screen. Since many reviews of the Micro Photo say how great the sound is, I am going to assume, perhaps foolishly, that the buzz has been taken care of in the recent releases or this is not as common a problem as some would like to state. My other concern is and question is how fragile are these? There are warnings about NOT jogging with the Micros. I have not seen this with other companies'hd players. I plan to use this in a car. Is this going to be a problem? Sometimes roads are bumpy.
One of the main reasons that I have chosen the Zen is the bookmarking features. I use the mp3 player for audiobooks and I want to be able to set a bookmark in mid track of a book, listen to something else, and then come back to that same place in the book and continue on - which from the Micro/Microphoto manuals I should be able to do. Is this correct?
Surprisingly, few mp3 players can do this - the Ipod can't despite it's claim that it can.
I appreciate any feedback.

Information on LiON battery lifespans.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">A lithium-ion battery provides 300-500 discharge/charge cycles. The battery prefers a partial rather than a full discharge. Frequent full discharges should be avoided when possible. Instead, charge the battery more often or use a larger battery. There is no concern of memory when applying unscheduled charges.
Although lithium-ion is memory-free in terms of performance deterioration, batteries with fuel gauges exhibit what engineers refer to as "digital memory". Here is the reason: Short discharges with subsequent recharges do not provide the periodic calibration needed to synchronize the fuel gauge with the battery's state-of-charge. A deliberate full discharge and recharge every 30 charges corrects this problem. Letting the battery run down to the cut-off point in the equipment will do this. If ignored, the fuel gauge will become increasingly less accurate. (Read more in 'Choosing the right battery for portable computing', Part Two.)
Aging of lithium-ion is an issue that is often ignored. A lithium-ion battery in use typically lasts between 2-3 years. The capacity loss manifests itself in increased internal resistance caused by oxidation. Eventually, the cell resistance reaches a point where the pack can no longer deli'ver the stored energy although the battery may still have ample charge

Zen Micro Photo: PC doesn't detect dev

I just bought two Zen Micro Photos. On my PC, I downloaded the latest driver without installing any of the software that comes with the device. I plugged it into my PC, and it detected it immediately. No problems.
On my wife's PC, I downloaded the latest driver and installed all of the software. The PC will recognize that a USB 2.0 device has been plugged in, but it will not recognize it as an MP3 player. I have searched these forums and tried various suggestions (like pointing the New Hardware wizard to C:\Program Files\Creative\Jukebox 3 Drivers), but everything turns out the same: the PC cannot install the hardware.
I plugged her Micro into my PC and it works as expected.
When plugged in, her Micro does *not* show the docked screen.
Both PCs are Windows XP SP2.
Can anyone help?

Nevermind, I found where to figure that out. Looks like her PC doesn' t have SP2.
I'm downloading it now, and I'll be back if I run into any more issues.
Thanks for pointing me in the right direction.

Zen Micro Photo wont und

Hi guys hope you can help?I am having problems with my Zen Micro Photo. Where as before when leaving explorer my player would undock, now it just stays docked and I am afraid to remove it from the USB. Have spent a lot of time looking on the threads and doing searches as best as I can but if someone could point me in the right direction I would be eternaly gratefull. Many thanks?ane Flowers

Thank you so much Future Pilot. I think from looking at the boards it's to do with Windows Player. Have a nice day now?Jane Flowers

Zen micro photo, Austra

hey, this is more directed to to the creative people but maybe someone else knows. Currently in australia we have pre oreders for zen micro photos, though only in selected colours, i looked at the australian creative website and they only have 6 of the colours listed on the zen micro photo page. Does that mean only those 6 colours are going to be released here? Because i want the orange one and they hav'nt got that listed, anyone know anything?
All other country wesites have all colours listed, america, Asia and such
Thanks
Ant

Information on LiON battery lifespans.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">A lithium-ion battery provides 300-500 discharge/charge cycles. The battery prefers a partial rather than a full discharge. Frequent full discharges should be avoided when possible. Instead, charge the battery more often or use a larger battery. There is no concern of memory when applying unscheduled charges.
Although lithium-ion is memory-free in terms of performance deterioration, batteries with fuel gauges exhibit what engineers refer to as "digital memory". Here is the reason: Short discharges with subsequent recharges do not provide the periodic calibration needed to synchronize the fuel gauge with the battery's state-of-charge. A deliberate full discharge and recharge every 30 charges corrects this problem. Letting the battery run down to the cut-off point in the equipment will do this. If ignored, the fuel gauge will become increasingly less accurate. (Read more in 'Choosing the right battery for portable computing', Part Two.)
Aging of lithium-ion is an issue that is often ignored. A lithium-ion battery in use typically lasts between 2-3 years. The capacity loss manifests itself in increased internal resistance caused by oxidation. Eventually, the cell resistance reaches a point where the pack can no longer deli'ver the stored energy although the battery may still have ample charge

Does the Zen Micro Photo 8GB have Jack Stick proble

As my title says, does the Zen Micro Photo 8GB have Jack Stick problems?
Some claims that Creative fixed this issue, and some claims that it still exists, does some of you have experienced problems with the ZMP?

Since there is no definiti've answer from Creative regarding this issue, I plan in the interim to keep my headphones plugged in as much as possible. My long term solution is to purchase (for approx $5.00) a 3.5 mm male/female headphone jack and use it as the sacrificial phone jack. This way I can remove my phones as much as I like. I am not going to take the chance. I think the long term solution is the way to go even if they fixed this problem. Over time the phone jack is going to loose some connectivity due to repetiti've use. This in turn creates an annoying audible noise picked up by your headphones. Just a thought.

Zen Micro Photo USB & Battery quest

I bought a zen micro when they first came out about 2-3 years ago. Well the dreaded headphone jack issue has finally gotten to me. So I just bought a zen micro photo. Was on sale here for $00 so I figured y not buy it! My question is this:?) the usb cable that comes with the photo is alot shorter than the regualr zen micro. Can I use the regular zen micros usb cable to transfer songs?2) I have 2 batteries for the regular micro. Would those work with the photo??

Hi,
Yes, they both have the same mini USB connection so the cable is the same type.
As far as the battery goes, it would work, but the Zen Micro battery is not as powerful so the battery life will not be as long.
Cat

Zen Micro Photo Randomly Shutting Down

&Zen Micro Photo Randomly Shutting DownU Hello there,
I have a Zen microphoto which I ahve had for about 3 years now and the only problem i ahve ahd before was a software issue that was fixed easily. Now I will turn my player on and it will randomly shut off and reset all of my settings. It most commonly happens when I move it from a desk to my pocket. And sometimes when i boot it up it will be in recovery mode, sometimes not. Other times it will boot and there will be random colored pixels on the screen. I really need some help cause i dont want? to but a new Mp3 player.
Oh and i have reformatted and reloaded the firmware twice already.
Can anyone help me?

Information on LiON battery lifespans.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">A lithium-ion battery provides 300-500 discharge/charge cycles. The battery prefers a partial rather than a full discharge. Frequent full discharges should be avoided when possible. Instead, charge the battery more often or use a larger battery. There is no concern of memory when applying unscheduled charges.
Although lithium-ion is memory-free in terms of performance deterioration, batteries with fuel gauges exhibit what engineers refer to as "digital memory". Here is the reason: Short discharges with subsequent recharges do not provide the periodic calibration needed to synchronize the fuel gauge with the battery's state-of-charge. A deliberate full discharge and recharge every 30 charges corrects this problem. Letting the battery run down to the cut-off point in the equipment will do this. If ignored, the fuel gauge will become increasingly less accurate. (Read more in 'Choosing the right battery for portable computing', Part Two.)
Aging of lithium-ion is an issue that is often ignored. A lithium-ion battery in use typically lasts between 2-3 years. The capacity loss manifests itself in increased internal resistance caused by oxidation. Eventually, the cell resistance reaches a point where the pack can no longer deli'ver the stored energy although the battery may still have ample charge

Zen micro photo 4Gb 1hr battery h

My Zen micro photo 4Gb is only giving Hr battery life from full charge also from fully charged it will discharge in the player after about 3-4 hrs.
I suspected a duff battery and purchased a new (not creative) one but the problem persisted , i have upgraded the firmware?
both batteries hold a full charge out of the player.
any ideas ?

andriy242 wrote:
ok..but what if I can't install service pack 2?
Why couldn't you? If you're having trouble installing SP2, you should get Microsoft to assist you.
Jason

Zen Micro Photo can't remember where it was on playlist or vol

I just realized that my Zen Micro Photo does not remember where it was playing in a playlist before the unit was turned off and the volume resets to 7. This happens even with a fully charged unit and it happens in less than 24 hours. Within a couple minutes, it can remember where it was playing before and keeps the volume where it was, but I know that within 2 hours it did not remember.
Is this unit defecti've or am I missing something?
Thanks!

dropitdancen wrote:Would buying a new battery work? Im not all pro at this so dont take my word for this, correct me if im wrong, but wouldnt buying a new battery help? I mean your at a clean slate for one so nothing should go wrong with the battery part of your player- two im not sure if the battery can actually "die" i've heard that once it dies its dead for good-But that may be a rumor.
Ordinarily the person should be under warranty, so shouldn't have to buy a battery to resolve the issue.

My Zen Micro Photo 8gb has gone m

Hi all,?My Creative Zen micro Photo 8gb has gone a bit mad. It had a firmware update, and then wouldn't work. SO I hooked it up to the PC and nothing was happeneing. It tried to rebuild the library, but froze. So I followed tech suppourt, and formatted it, and lost all my music, and it wont do anything now. It gets to the Recovery Mde Screen, and does the following:?Clean Up: - Says it's cleaning up, but does nothing really. Format All: - Says formatting, and does so. Reload Firmware: NOW, here's the interesting one, I hook it up to download the firmware... AND the PC recognises it's plugged in, but the firmware application doesn't. Reboot: - Reboots straight into Recovery mode again!?Very frustrating. Can anyone help?Cheers

Mine too! It completely froze to Recovery mode, I can't even turn it off! I had to take off the batteries and when I open it, it's stuck in there. I had it replaced by Creative Labs. Btw, I commend their tech support. The email support is fast and very responsi've. A RMA was issued to me and they were able to replace it in a matter of days. Then my 2nd player (refurbished one,what I got back) was working for 7 days when it froze again. then it says rebuilding library or something..but it won't finish loading. It was stuck to that page, cannot turn off, had to take off batteries again. I did this 5 times, since it failed to reload the library. Afterwards, it displayed Hardware Failure.
Now, I'm currently waiting for their email feedback since I reported the problem again.
My advice, let them know. Hope you can work yours out.

Zen Micro Photo having multiple issu

Similar Messages

Maybe you are looking for