Zen Micro Photo: PC doesn't detect dev

I just bought two Zen Micro Photos. On my PC, I downloaded the latest driver without installing any of the software that comes with the device. I plugged it into my PC, and it detected it immediately. No problems.
On my wife's PC, I downloaded the latest driver and installed all of the software. The PC will recognize that a USB 2.0 device has been plugged in, but it will not recognize it as an MP3 player. I have searched these forums and tried various suggestions (like pointing the New Hardware wizard to C:\Program Files\Creative\Jukebox 3 Drivers), but everything turns out the same: the PC cannot install the hardware.
I plugged her Micro into my PC and it works as expected.
When plugged in, her Micro does *not* show the docked screen.
Both PCs are Windows XP SP2.
Can anyone help?

Nevermind, I found where to figure that out. Looks like her PC doesn' t have SP2.
I'm downloading it now, and I'll be back if I run into any more issues.
Thanks for pointing me in the right direction.

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Creative Zen Micro Photo Problem (Detecti

BEFORE I CONTINUE, REFERRING TO THE KNOWLEDGE BASE DOES NOT WORK FOR ME, I TRIED THE STEPS BUT THEY SIMPLY DON'T WORK.
HERE IS THE PROBLEM:
YESTERDAY, I RECEIVED MY ZEN MICRO PHOTO BLACK 8GB in the mail, and was able to get the charging started through my computer after installing the required software (mediasource, media player, wmp 9.5 codec, etc). Before I started the charging, I connected my player's USB cable to the back of my pc. Windows XP w/SP2 prompts that it 'found new hardware.' I go ahead and check in my computer if the player would be able to be accessed. I also confirmed with Creative's mediasource software, and it claims that 'no player was detected.' I did the same in windows media player 0, and says that no hardware was detected. I confirmed to make sure that the USB cable was properly connected, and it was. I tried all the ports and tried other devices through them, and they were able to be successfully detected and used, (i.e; web cam). I don't understand why my creative zen micro photo would not be detected by the software included. Windows is requiring me to install some sought of driver for the player, but I already installed all the required utilities and codecs. I believe it is charging and is detected by windows but not as a removable storage, etc, just 'FOUND NEW HARDWARE', and then no drivers found even through the CD creative provided me. I am also fearing that the battery is taking a long time to charge. This morning I saw that the player was on, but was still charging(I assume). I decided to charge while the player was turned off. Hopefully, now it will be fully charged while the player remains off. I will check when I get home. In the mean time, would some one please assist and respond to me for resolving this situation ASAP for the detection of the player. Thank you very much, Arjun (please do not further me to the knowledge base site as I have already tried all the steps, and no improvement what so what in successfully operating this player. Thank you. Just to add on, I also attempted for a firmware update, and the utility said it was not able to detect the player either, so I wasn't able to even complete a firmware update. Please assist me, URGENT. Thank you.

I sadly am very unhappy with the ZEN Microphoto 8. I was planning on leaving on a trip in the morning and found that suddenly my laptop no longer will recognize my device. I hasve been using the device for several months now with no problems at all, unitl this afternoon. It went into recovery mode and no matter what I tried I could not get it out.
I was finally able to unlock the unit by connecting the unit to my desktop. I was then able to install the firmware update. But now the unit will not work on my laptop at all. All of my media is on my laptop. I have tried several cables to no avail. I am sure that someone is going to mention the suggestion that the device not be used on a laptop, however I find it frustrating that after so much time the unit suddenly does not operate. I tried all of the suggestions in the support section. And it seems truly sad that this might just be due to the cinnection to athe laptop, considering the number of people that now use these as their primary PCs.
If any suggestions can be provided as to the cause of this problem I would love to get it fixed.
Eric

Zen micro photo won't start & not detected anym

hello!?my zen micro photo started acting weirdly lately: even when the player's battery was fully charged, the player would shut itself down automatically a second or two after being turned on. i managed to access the recovery options and do a cleanup, but the problem was not solved. after, it started telling me that the battery was empty even after being charged for hours on my computer. (and the battery is only a year old or so). then?a few hours later, it even failed to turn on at all, and has stayed like that since. i could at least access the recovery console, so i tried formatting the dri've, but there was no improvement. i then tried to use the recovery utility found on your website, which updated the firmware to version 2.3 however, there was no difference, and the player still doesn't work. finally, my computer won't even detect the player anymore (although i have made no changes to the computer's configuration), and it won't even charge it, since it is not detected. (the player doesn't show any sign when it is plugged) so now, all i can get from the mp3 player is a "low battery" warning, and only when i try to access the recovery console (otherwise, nothing happens). any ideas?thank you !

just an update:i tried the "caveman repair method" (http://forums.creative.com/creativel...cending&page=3)and it ... worked... partially...at least the player now boots, although only to display a low battery warning...BUT as soon as i plug it to my computer, it crashesand i already tried the rear usb ports, no better, as well as 3 different computers, no improvment neithersooooo... anything else?maybe roasting it next time would help lol

Zen micro photo doesn't st

Hi,
when i started my zen micro photo the logo creative appear and the screen didn't change anymore. I Try to shut it down but all the button aren't responding. I plug it to my computer nothing change. Then I remove the batterie now the screen is black and I can't start it.
What should I do?

ShadowFoxxx wrote:
Hey everyone,
For some strange reason, my MP3 player refuses to recover the music that I had on there ( at least 900 tracks with a few photos ). I've gone to Recovery Mode and cleaned it up three times. The first two times ended with a reboot to make sure everything would go along swimmingly.
However, before, my ZEN decided to freeze up on me so I had no choice but to remove the battery and let it re-build the library. After that, the infuriating "Low Battery" sign went on ( even after I let it charge for literally *hours* on end, but that's another problem ). I'm thinking that had something to do with my problem.
But here's the strange part: when I plug it in into my computer, it recognizes it, and the same amount of MB is still remaining, meaning, there is something in there but it's doesn't show up.
Sounds like your database is corruptor the dri've itself is failing & you'll need to format the drive to be able to use the player. Unfortunately you won't be able to recover what's on the player. If you have the wallcharger use it to charge the battery. If that battery is the battery is more than 3yrs. old I would recommend purchasing a new one as the life span is about to that limit. The MicroPhoto will run off AC power without a battery.

[Zen Micro Photo] Stuck in b

My Zen Micro Photo gets stuck in the bootscreen. When I turn my Zen on it says "Creative" and after a couple of seconds "Zen Micro Photo". While "Zen Micro Photo" is in my screen it does nothing. I tried to take out the battery and turn it on again, but still nothing. Only after a couple of hours it starts working again.
It als doesn't connect properly with Windows XP.
The problem started a couple of days ago when I activated the removable harddri've mode on the Zen to connect it to Windows 2000.
Should a reload of the firmware help?

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ.

Need help with Zen Micro Photo: It stays in recovery m

Just recently, my zen micro photo has been staying in recovery mode. I have tried all of the four options available? to me in recovery mode. .) Clean up 2.) Formatt All 3.) Reload Firmware? 4.) Reboot. When I try "Reload Firmware". It doesn't really "reload". All it does is erase the current firmware, which it has done several times. My computer doesn't really realize the player. It doesn't allow me to acess my songs, which have already been deleted. It says the "Player is not connected". At first, I thought I needed to charge. I charged it to maximmum. The battery is "FULL". Also, the firmware update doesn't recognize the player either. Whenever I select the reboot option, my player reboots to recovery mode. This does no good, as I have tried all of the available options in recovery mode, and they have done no good. Your help would be greatly appreciated. Thank you.Message Edited by Damaniscool on 04-2-200707:29 PM

do you hear a sound from the hard dri've like it's stuck? this is common. if so, please search this forum for "hard dri've whack" or "percussi've repair".

Zen Micro photo.....HELP?

<FONT color=#6666ff>ok sooo.... i am an idiot..............one night after coming home i was running to catch a ride with my friend and on the way.....my zen micro photo fell outta my pocket and into the grass..............well the next morning i obviously couln't find it so i got in my car and drove to the place that i got the ride from- well i founf it in the grass. So i was real happy that i found it until i got home and all it does when i turn it on is go to that stupid recovery mode-----and it wont go any where else.......................it doesn't look damaged at all. UGH it makes me real mad some one PLEASE HELP and gimme some suggestions!!!!!ASAP

It really sucks about your player
...but it was concrete.
...and you've got a disk dri've inside there.
what do you think would happen if you dropped a desktop computer from 3 feet off the ground onto concrete?

Having big problems with Creative Zen Micro Photo!! I need much urgent help!

Hi. I am having a big problem with my MP3 Creative Zen Micro Photo device at the computer.Here is the thing:Before I bought this I had the regular Zen Micro & having fun with it. I had no problems with that when I used the Media Explorer to transfer songs. So I bought the Zen Micro Photo & installed it my computer. As normal I used the Media Explorer to transfer songs & pictures.So I reinstalled Windows XP at my computer, and when I installed the CD that followed to transfer new songs, the Windows said that it's an unknown thing I have connected in the USB.So I installed Service Pack & 2. I have tried to install drivers from the cd but it seems that there are no drivers on the cd! The big problem is that when I connect the MP3 to the computer, it doesn't read it's a Zen Micro, it's just unknown! So the Zen Micro Photo Media Explorer program doesn't work & I can't transfer songs or picture on it! And it just happened after I re-installed Windows on my computer. The same thing happened on my brother's computer after he re-installed windows. And when I connect the MP3 to the USB, it says that it's not a USB 2.0, but .! And I am sure it is 2.0 because it has always been like that before I re-installed windows. Also the MP3 does not re-charge when I put it my computer! The battery is just the same, it tries to do it but it doesn't. So I am using my sisters computer to charge the MP3 & transfer songs. I have tried everything but I can't seem to understand what the problem is? I have never experienced something like this before, and I really hope you can help me with this! To be honest I think what I am missing is the driver. So can someone PLEASE provide me the link for the driver? I have downloaded all those 3 on www.creative.com, but they are none of them! Also that playforsure firmawre thingy does not work because it sais that I have to connect my MP3, and it is connected already!Please reply as quick as possible! Thanks a lot for you kind help!
I have also sent this mail to creative support! But please help me I have had this problem for almost 2 months now! =(Message Edited by anakwalajinn on 05-0-2006 08:47 PM

Might try this:? http://forums.creative.com/creativel...mp=true#M95059

Zen micro photo wont connect

well my brother got a zen micro photo for his birthday yesterday, so in the evening we tried to start putting music on it and it wont even connect. i have windows with service pack 2, windows media player 0, and the micro explorer. now when i connect it to the computer it wont even start charging :/ and the explorer says its not connected, plz help

a way to make windows detect it is too try and run add hardware wizrd in controlpanel also if u make theplayer gointo recovermode then connect it to ur pc windows USUallydetects it as a plaer in recue mode i think well try if u dont know how toget there i think that u hold down the play/pause button er i mean first take out the batery and then hold down the play/pause botton while u plug the usb into ur pc and i think itll go into recovery mode and windwosshould detect it then and thats when you caninstall the firmware using the executable file and if something goes wrong try it again and usually itll work

Zen micro photo wont char

okay, creative explorer picks it up. I can put music on it and everything but it doesn't charge! This is getting really bad. My Bat is already dead and i can't charge it. This is my second faulty zen micro photo in less the 7 days! Any reason why it wouldnt be charging? help would be greatly appreciated(<--spelling)

Won't charge? Can be a couple of reasons.
- There should be a blue pulsating light when charging and the flash icon should appear at the batt icon.
- The batt itself, player or even the USB cable may be faulty.
- The USB cable is not plugged in correctly.
If these 3 are not the cause, bring it back to the store and have them do a direct charging simulation for you.

Zen Micro Photo Problems- Please He

Hi all, I have enjoyed my zen micro photo for the past year with relati'vely little problem, but recently when i plug the zen in, it won't light up nor charge and seems like the computer didn't even know it's plugged in. Another serious problem is that if i do get it to charge, after i remove the zen from the computer, it won't turn back on! and it also keeps shutting down by itself if the heaven was merciful that day and the zen managed to turn on. Any solutions? Please help me!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Playing zen micro photo thru usb on warfedale portable cd pla

<font face="Garamond">i just got a warfedale cd player which is supposed to be able to play music from mp3s or usb device but when i plug in my zen micro photo via usb to the front, it just charges and doesn't play. it does work on my brother's archos mp3 but not my mum's smaller archos. hers and mine both charge thru usb, his doesn't, so maybe that's?y?i thought that maybe a lead going from jack plug to usb might work on mine but can't find one anywhere, tho the guy in one shop said he could make one he didn't think it would work and that it should work thru usb anyway. i now wonder whether its just down to settings. can anyone help with this?:angry::robotmad::manmad::womanmad:?

Thankyou for replying, what tiype of cable would I need to buy in order to connect my creative. Many thanks

Zen Micro Photo frozen on Creative scr

Hi, I have had my Zen Micro Photo for three months and it has worked fine untill today. When I turned it on it went to the creative screen like it usually does and it just stayed there. I tried taking out the battery and putting it in again but it did the same thing. It doesn't even do anything when I hook it up to the computer. What can I do? I'm freaking out here please help me!!!!!!

It could be that the microdri've is "stuck" or in failure.
While the MicroPhoto is turned off, try tapping (well do it very firmly and with enough force) on the palm of your hand, restart the MicroPhoto and see if it boots up completely.
If not, a firm smack on a table top or counter may unstick the heads of the microdri've if that is what's preventing the microdri've from completely booting up.

Zen Micro Photo won't Start

Hi,
I have a Zen Micro Photo and it won't start up. The creative screen comes on and that is it. I have tried getting into the recovery screen by taking the battery out and replacing it while holding the power button on. That works and I can select any option but when I select say format, a screen comes up saying formatting but nothing happens.
I have also tried to push the reset button with a pin but it doesn?t seem to do anything at all.
The item is over 2 months old so I cannot return it under warrantee. I would appreciate any help.

I have tried to down load the latest version of the software (ZENMicroPhoto_PCFW_L6__3_0.exe) from the creative web site but when I run it, it says that the player is not connected even though it is. I have even tried to run?the program?while the player is in recovery mode but still nothing. Is there a way of forcing the computer to see it's

Creative Zen Micro Photo Media Explo

I've lost the Cd that came with my Zen Micro Photo and i can't seem to find any places where I can download zen micro media explorer.
I tried the Zen Micro's media explorer but that doesn't work.
Can anyone help me please?
Thanks

Hmmm, are you opening it up after you plug in the Zen?

Zen Micro Photo: PC doesn't detect dev

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