Zen micro photo stuck in recovery mode

I was getting in my truck at a gas station and looked down and my zen was on, but i turned it off , i go to push buttons it wont light up on go off or anything but the power buttong light was glowing so i took the battery out and put it back in, now it will not come out of recoverymode its just stuck in it
what do i need to do, i've taken out the battery, restarted it many times but nothig works, it wont even let me dock it and sync the songs to my computer so i can format it

i did, i wnt to erase firm warm and the screen went funky and came back up and i then went ro put it on and it didnt work then i formated it, cleaned disk and reset firmware again and it still didnt work

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SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Zen Micro Photo- Stuck in Recovery + ot

I used my Micro on Thursday, no problem. Went to use it on Monday and it was dead...figured I left it on repeat and the battery died, so Irecharged it. Well, still had minor problems (very slow response of unit) so I reformatted the player and everything seemed fine. I plugged it into my computer and now it looks like it's charging, even though it may or may not be plugged in via usb AND it's stuck in Recovery mode. Oh, and my computer doesn't recognize it as being plugged in.
Breakdown:
Stuck in recovery.
Looks like it's charging (lightning bolt flashing in top right corner) even if not plugged in.
Computer does not recognize that unit is plugged in.
Please help, this is the first time in over a year of owning it that I had a problem with my Micro.

Drugged_Monkey wrote:
Pretty much the same d4mn problem with the same exact player. I've made a thread about being stuck in recovery mode and I've got no replies so far.Can Creative sink any lower with all these faults in their products?
Not that it's much comfort, but iPods have troubles too.
Here are a few posts from another forum that I check out:
I have an issue with my ipod.
It's a 5th gen ipod video, and when I plugged it into my compy to charge, it said something about a low battery (which it wasn't, it was at about half), got very hot and shut off, and now it won't turn back on.
Resetting it won't work.
Any suggestions?
mine currently tries to start up ... spins ... tries ... and then back down ... spins ... tries .. and then back down ... again and again. i had _______.com put a new hard dri've in it almost 6 months ago. its still under warranty, but they want ME to ship it to them ... i told them THEY should pay for it if they back up their work. petty kinda ... but its principle ... especially since i could have bought a brand new nano for what i paid them to fix it. i am awaiting another email from them before i bash them on any and every forum i can find ... hehehehe
hey I have a problem that whever I load songs onto my ipod, even if it is brand new, the ipod is xxxxd. It gets stuck on the apple symbol and I can hear a clicking and humming sound when I hold it up to my ear. It is a 40GB ipod with clickwheel. When i reset and restore and do all that, reload the songs on, the song shows up in the menu but when I try to access it, the song isn't there, as in, click the button - no song. help would be great.
mines broke. its corrupt and cant be updated apparently

Creative Zen Vision 30Gb Stuck in Recovery Mode, Freezes when trying to deal with Firmware

My Zen Vision is stuck in Recovery Mode. The PC recognizes it but it comes up as 50mb Storage Media. When you touch Reload Firmware or Format All, it freezes and you have to pull the battery out to shut it off. I don't know what to do. Charges fine, never said anything about HARDWARE issues, just can't get it to not freeze when trying to load firmware back onto it.

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

[Zen Micro Photo] Stuck in b

My Zen Micro Photo gets stuck in the bootscreen. When I turn my Zen on it says "Creative" and after a couple of seconds "Zen Micro Photo". While "Zen Micro Photo" is in my screen it does nothing. I tried to take out the battery and turn it on again, but still nothing. Only after a couple of hours it starts working again.
It als doesn't connect properly with Windows XP.
The problem started a couple of days ago when I activated the removable harddri've mode on the Zen to connect it to Windows 2000.
Should a reload of the firmware help?

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ.

Zen Touch 40 Stuck in Recovery Mode During Firmware Upd

I never had any problems whatsoever with this player until I decided to update the firmware. Now it is stuck in recovery mode. I have tried all of the steps listed on the support pages and nothing works. I have tried it on 2 difference computers and the player is not recognized. Of course it is out of warranty and Creative wants to charge just about the equivalent of a brand new player to repair. Does anyone have a solution for this?

I did the same thing, my unit was working perfectly.
I just read that these players have a laptop 2.5 hard dri've installed in the unit. If this is true, the next chance I get, I will take my unit apart (40 gig nomad zen xtra) and see if I can reinstall the firmware directly. It's probably what they do at the repair sho
ps.
Check it out, It may be worth a try!!!

Zen vision:m, stuck in recovery mode and cant press "ok&qu

My zen vision:m is stuck in recovery mode. The real problem I have though is that I cant press the touch button and choose a alternati've. I can scroll and everything, but I just can't press "ok". Anyone have an idea of what I can do to fix this?

Did you try to revert to Windows Media Player 0 by removing WMP and WMP Runtime ? Then try to add your firmware. It worked for me on a couple of other Creative players and when I was trying to reload firmware, and install the Vision M. Seems to me that I also removed all the Creative software one time, but try reverting to WMP 0 first.
luvmyrescuedogs

ZEN TOUCH 20GB - Stuck in Recovery Mode, during Firmware upgrade. HEL

Ooooh dear.
Me and my Zen Touch are completely stuck. Decided to upgrade the Zen's Software and Firmware and am now in deep trouble. Here are the steps I took.
First I sensibly backed up the 2000 songs on the player to my computer. Then I updated the MediaSource software and restarted the computer. Then I decided to go for the big change and downloaded the new PlayForSure firmware installation and that's where the problem starts - It never completed the installation, which I had to manually stop. I knew as part of puting this new Firmware onto the player, the Zen would be wiped clean, which it has. However, I now cannot get it out of recovery mode and it will not respond to attempts to download the new (or any) Firmware onto it.
What I now get is:
-Plug the Zen in, the computer recognises that there is plug and play equipment attached and makes the appropriate noise.
-The Zen will switch itself on as a response (or I can do it manually), with a normal-looking startup. It then briefly flashes a screen saying "Firmware Problem" before going into recovery mode.
-If I choose Clean Up, it takes a few seconds to clean the now empty disk, and returns to the recovery menu
-If I choose Format All, pretty much the same as Clean Up
-If I choose Reload Firmware, it warns me that the firmware will be erased. And asks if it should reload it via USB. You say 'yes' and it briefly flashes up "Start firmware update now" before returning to the recovery mode menu.
And finally, if I select Reboot, that's exactly what it does; the computer recognises that it's turned off, makes the noise, and recognises when it's turned on again.
Trying to download the Firmware from the computer, however, has turned into a nightmare. I've tried downloading the PlayForSure firmware and old Firmware from the files on my computer (running XP, by the way). And I've also tried prompting the Zen starting up the Media Source software, BUT they all claim that the player is NOT connected! Even though it is! The Zen switches on and Windows makes a sound every time I connect or disconnect it!
So what to do? I'm stuck in this vicious circle and no matter what random tricks I try, I can't get out. The player needs Firmware, but the software on the computer claims the player's not connected.
The player is now more than a year old, so I can't return it, and Creative's less-than-generous telephone support is not an option, so I'm left to any imaginati've and kind-hearted subscribers to this list to offer suggestions.
HELP!
Mark in the UK

My son?s Zen simply turned on one morning and refused to do anything except enter recovery mode, giving a firmware problem error and Creative Zen v0.0.58After an hours research I solved the problemI hope this helps someone out, but remember anything you do is your responsibility not mine, continue at your own judgment
Creative site SingaporeDownload driver and firmwarehttp://sg.creative.com/support/downl...ype=0&x=30&y=6
download driverCreative Zen and Jukebox Driver Upgrade version .30.03
firmwareCreative Zen Firmware .00.02
Install driver, connect Zen, should show up in my computerAnd yes, when you open the Zen from there it WILL say not correctly connectedBecause the firmware is corrupted! But it is connected Go to the firmware file and double click, the firmware software will connect to the ZenAnd overwrite the firmware. Follow the on screen instructionsYou may get a warning that the firmware is the same version etc. just do it, as at the moment the Zen is useless. Good luck and if it works repay me by helping someone

Help! my Zen MIcro has gone into recovery mode and wont get out of

My Micro suddenly just went into Recovery mode and i have tried all the options and have had no sucess with any of them has anyone else had this problem if so did you get out of it !! i need help cause the bus ride home is no fun with out it

Ohareehoh,
If the Zen Micro is clicking at the point you are describing, then it sounds like the Hard Dri've has been damaged and you are physically hearing the clicking of the dri've. I would suggest contacting support for repair options.
Daniel

Creative zen micro froze, stuck in recovery m

my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

Zen vision M stuck at recovery mode scr

i was having trouble transferring songs onto my player so i followed the instructions on the website about updating the firmware. when i rebooted the player (because it, of course, froze) it took me to the recovery mode and now its stuck there. the player does now say version .62.02_0.0.23 but when i try to do anything in the recovery mode, the screen will flash "firmware problem" then go back to the recovery mode. what do i do now?
thank you

Support told me to reformat, however that gave me the message "Harddisk Problem", so I ended up having to send it in for repair. Hopefully yours will work.

Zen touch stuck in recovery mode, anyone who can hel

My creative zen touch is stuck in recovery mode and says there is a firmware problem. Anyone no how i can solve this? or what to do about firmware?

Hi, As you can see from earlier I had the same problem. Caused by trying to upgrade to download the free book from the Times. There is a message and reply on about page 3/4 called "Zen Touch - Firmware". The advice in there pointed to the Devi've Driver in there I enabled my Zen and rebooted PC. I then downloaded 2 upgrade files from NOMAD and it now works. I can't remember the exact sequence of events as it seemed a bit of trial and error but I got there. GOOD LUCK

MICRO STUCK IN RECOVERY MODE. PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!

My micro is stuck in recovery mode and i tried to reboot and disk clean-up. When i clicked disk cleanup nothing happened. Please help.

That would seem to indicate a problem with the dri've. I'd advise you contact Customer Support to get them to replace it for you, or (if you only just purchased it) contact the store directly.
Cat

My Zen Touch is stuck in recovery m

Hi?My Zen Touch is stuck in Recovery mode, it's deleted it's firmware and can't seem to load anymore. The PC knows it's connecting, because it opens Media Player 0, but Media Player says it's not connected. Creative's advice was to: - . Uninstall all Creative software & drivers
2. If you have Windows Media Player installed then uninstall both it
and Windows Media Player runtime (will require a reboot for each
process). This is done by going to the Add/Remove programs and
uninstalling (This will put your PC back to WMP0).
3. Re-install the Zen Touch drivers from the Creative website and reboot
4. Plug the Zen Touch in.
5. Make sure you have the firmware update ready, run it but do not click
on the language bit yet, leave the mouse hovering over your language
selection.
6. On the Zen Touch's Rescue Mode, select "Reload OS"?
7. As soon as it flashes up "Reload new firmware now via USB" click the
language button
8. The PC should find it and allow you to re-load the firmware. (This
may take a few attempts)
9. Once complete, click close and restart the PC. Everything should now
be fine.
0. Once you are happy you can re-install WMP and it will work fine.
If the following steps doesn't work, do try the steps on another
computer if possible.
It didn't /doesn't work. Can anybody tell me how to recover the **bleep** thing?Latest advice from Creative? Buy a new one!!!

Sounds like the hard dri've heads are jammed. Do you get a faint clicking followed by the recovery menu on bootup?
You can try the advice here, at your own risk.

Zen Micro Photo Recovery Mode Problem !! Help needed plea

I just purchased a white zen micro photo last week. As I was putting music onto my ZMP, my computer ( Dell Windows XP ) froze. I disconnected my player and when I went to turn on my ZMP, I found out that it went into Recovery Mode. I tried all the possible ways that it listed to do.
Clean Up (when I pressed that one, nothing happened .. the screen didn't even change)</LI>
Format All (When I pressed that one, the screen seemed to .. freeze .. but it had a smear of lines .. ?)</LI>
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
Reboot (It turned off and It turned back on like it's supposed to but when it turned back on, it was in recovery mode again)</LI>
My ZMP does not even turn off. This is wasting the battery so please help me. I have emailed Creative but they have not replyed yet.
PLEASE HELP !

imsooopawoman wrote:
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
You must have had firmware on there if it worked, but "reload firmware" actually erases the firmware. It's a badly named function.
Unfortunately though you've tried all you can as a user. The player sounds faulty and you ought to contact Creative support for a replacement.

Zen micro photo stuck in recovery mode

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