Zen Micro Playlist Error - Please H

Everything for my zen micro when connected to my computer except for one thing. I can't create a playlist on my computer! Everytime I go into the Zen Media Explorer and try to create a new playlist, it tells me that it is "unable to connect to device. please try again." And yes, my Zen Micro is connected when I try this.
Anyways, I looked up to see if anybody had this issue but didn't find a thread about it. Can anybody help me out? I've only upgraded the software once... and terrible things happened(my computer stopped recognizing my micro) so I don't plan on doing that again unless that's my last resort. Thanks in advance.

I think you need to try the normal troubleshooting procedures i.e. a disk cleanup (see the FAQ post).
Also try using MediaSource, and failing that another PC even (just to test).

Similar Messages

FIX: Zen Micro Installer Error - "DemoShield Player has encountered an error.

I just thought I'd post a solution to a problem I was having with the Zen Micro Explorer software installation because it might help someone else. Also, this forum is well indexed by search engines so it will be easy for people to find. It took me well over an hour to track this down.
After starting the Zen Micro Explorer Installer CD, a full screen splash is shown of the creative logo and then DemoShield is started for the software install. It shows an intro screen where you must click 'Next,' on clicking next the DemoShield program was crashing with the generic Windows error "DemoShield encountered an error..." The problem appears to be a software conflict between DemoShield and Apple's QuickTime (any version as far as I know). Disabling the QuickTime startup entry does not help, installing in Safe Mode does not help and exiting any instance of QT in the system tray does not help either.
To fix the problem you must un-install the QuickTime software from your computer by going through the Add/Remove Programs screen in the Control Panel. Once un-installed, run the Creative installer CD again, this time it will run correctly. Follow the on-screen prompts to complete the install.
Please note that if you have installed iTunes on your system it will not run while QuickTime is uninstalled, this is normal. Re-installation of QuickTime is covered later in this post.
When you have completed the install and restarted your computer you can re-install QuickTime. At the time of writing (4th Sept 2005) QuickTime and iTunes are bundled in one download package so you must download both. You can <a href='http://www.apple.com/QuickTime/download/' target=_blank>get the bundle here[/url]. Let it download and run the installer. If you already have iTunes installed, the installer will 'Repair' your installation, detecting that QT is missing it will re-install. If you do not have iTunes the installer will installer iTunes and QuickTime.
When you have completed the QuickTime+iTunes install you have got around the DemoShield issue. I hope this of use to anybody with a similar problem.Message Edited by PhilM on 09-5-2005 02:30 AM

Hi Jeremy,
I knew it was an issue with QuickTime because I clicked on 'Send Error Report' on the error message and it took me to <a href='http://oca.microsoft.com/en/response.aspx?SGD=0b73e24-7433-4ee-ac4c-49956d08c85c&SID=623' target=_blank>this page[/url]. It states "An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in QuickTime Player. This software was created by Apple Computer, Inc.."
My QuickTime version is 7.0.2. My operating system is WIndows XP Home (Athlon 64; 52Mb RAM)
Eventually I just tried uninstalling QuickTime and it wroked after I did that. Some screenshots: <a href='http://www.phantomphil.co.uk/ZM/' target=_blank>Click[/url]
The contents of my disk.id file reads:
Creative Zen Micro
ZENM-CDSD-W-LB
Hope this hel
ps.
Message Edited by PhilM on 09-5-2005 02:45 AMMessage Edited by PhilM on 09-5-2005 02:48 AMMessage Edited by PhilM on 09-5-2005 02:49 AM

Zen Micro Photo Problems- Please He

Hi all, I have enjoyed my zen micro photo for the past year with relati'vely little problem, but recently when i plug the zen in, it won't light up nor charge and seems like the computer didn't even know it's plugged in. Another serious problem is that if i do get it to charge, after i remove the zen from the computer, it won't turn back on! and it also keeps shutting down by itself if the heaven was merciful that day and the zen managed to turn on. Any solutions? Please help me!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

Zen micro connection problem. please he

Hey all,
So my 5gb zen micro had the headphone jack problem and i sent it back for replacement. I've just got it back today and tried to load songs into it but my zen micro could not be detected by the computer. My previous zen micro was version .0.03 (purchased in december 2004). my new zen micro is version ..0.
please help, thanks!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

ZEN MICRO PLAYLISTS PROBL

LOVE MY ZEN MICRO SO FAR. ONLY DILEMMA IS THIS. THE PLAYLISTS DONT SORT BY SONG TITLE OR EVEN ARTISTS. ALSO THEY DONT DETECT DUPLICATES. FOR EXAMPLE IF YOU ARE ADDING TO A PLAYLIST, THE PLAYLIST WILL BE IN THE ORDER THE SONGS WERE ADDED. IS THERE A WAY TO SORT THE PLAYLISTS BY TRACK TITLE ON THE PC OR MICRO. THE COLUMNS DO NOT SEEM TO BE PORTABLE. I REALIZE THIS IS NOT SUCH A LARGE CONCERN BECAUSE GENERALLY I PLAY MY PLAYLISTS ON RANDOM. HOWEVER I WOULD LIKE IT IF THESE WERE SORTED SIMILAR TO THE ALL TRACKS MODE OF PLAY. PLEASE REACH ME AT [email][email protected]][email protected][/url]

>> You cannot sort the columns on the playlists.
MTORT44, this issue has been discussed before. Don't you think that allowing sorting by clicking column in playlist is quite dangerous? Imagine that you have spend hour to arrange the order of 00 tracks in a playlist. An unintentional click on the column will destroy the order that you have built earlier. And you need to spend time arranging the order again.
For tracks in a playlist, it is unlikely that you want to sort the order of play by title, artist, or whatever. Usually, you would manually sort it. In MediaSource, you can drag and drop the tracks in a playlist to re-arrange the order.

Zen Micro playlist synching rarely works with Sync Mana

I'm not using MTP/Play for Sure apps or firmware (I like the old directory style view in ZMME). I rarely get a clean sync of a playlist onto my Micro. I import the external playlist (usually a .m3u list made on Winamp) to Creative MediaSource, then I (try to) sync it to the Micro. MediaSource always imports the correct number of files, but during the sync process, Sync Manager never detects the full amount of files. Then, when it tries to sync, it rarely even gets the ones it did manage to detect onto the player. I often get the message that "0 files/playlists were transferred" due to some unknown error.
I've tried connecting the Micro directly to my USB card port (instead of my usual method of using the more convenient front access port or the hub ports on my monitor). That didn't help a bit.
Does it matter whether I initiate the sync from ZMME or MediaSource? I assume not since they both just kick over to Sync Mangager anyway.
Any ideas?
Thanks.
F/W: ..0
ZMME: 4.00.27
MediaSource: 3.30.2

Try transferring the playlist from MediaSource's PC Music Library to your Zen Micro manually. Do not use sync. See whether it works.
By the way, have you:
- Download and install the latest Creative MediaSource Player/Organizer 3.30.2 from your product download site.
- (Depending on your firmware)
Download and install the latest Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource from your product download site.
or:
Download and install the latest Creative MediaSource Plugin for PlaysForSure devices (version .00.8) from your product download site.

Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

Zen Micro problem .. please hel

i've had my zen micro for onli a month and just yesterday the screan started freezing and now its completely blank.. i didnt drop it or anything and the music still plays fine so i dont know what could've gone wrong what do i do.. please help!

I would pull the battery out for 30 min maybe it just needs reset other then that the display could be defecti've if it still plays music

Just Got a Refurb Zen Micro, Can Anyone Please Help - Clic

Hi all,
Just got a Zen Micro 6GB refurb today, when i first tried it (before hooking upto a PC) the clicker didnt work. I hooked it upto my PC and transferred some tracks, when i disconnected however my device started playing up.
When i turned the device on the screen glowed blue for 5 or so seconds, and then turned off. My first (panicked) thought was that the player was updating its firmware when i had unplugged it, although it didnt mention this anywhere.
What was interesting however was while the device was in this "blue screen" mode, when i scrolled up and down the clicker made a clicking sound, even though i couldnt see what i was scrolling because the screen was dead apart from the backlight. This proved that the clicker did physically work.
I reconnected to the PC in some vein hope of fixing it, and after a couple of on/off cycles it booted, and has worked fine since, however when i set the clicker on it still wont click.
I am interested as to if anyone has any ideas as to how to possibly fix my clicker problem. I know it will physically work as i've heard it click when my device crashed, i reckon a bad firmware flash has stopped my clicker clicking.
Can anyone recommend me a particular firmware please, everyone said to stay away from the latest PlaysForSure firmware on my old Zen Xtra, and apparently it bricked lots of devices, so im a bit apprehensi've about getting the latest release.
If anyone can help me fix my clicker please i would be most grateful as i dont want to send my little player back.
Thanks!

Have you followed the installation instructions?
Step :Insert the battery
Step 2:Set up the software
Turn on your computer.
You must log in as an administrator in Windows ? before you can set up the
software.For more information,refer to your operating system?s online
Help.
2 Insert the Installation and Applications CD into your CD-ROM/DVD-ROM
dri've.
Your CD should start automatically. If it does not,follow the steps below:
i.Double-click the My Computer icon.
ii.Right-click the CD-ROM/DVD-ROM dri've icon,and then click
Autoplay .
3 Follow the instructions on the screen.
4 When prompted,restart your computer.
WARNING DO NOT connect your player to your computer before setting up the
software.
Step 3:Charge the battery
Connect your player to your computer?s USB port with the supplied USB
cable.
2 When the battery is charging,the battery charging icon flashes on the
Organic Light Emitting Diode (OLED)display.
3 Disconnect your player from your computer when the battery is fully
charged and you see on your player ?s OLED display.Fully charging your
player takes approximately fi've hours. If your fully charged player remains
connected to your computer for a prolonged period,the OLED display
blanks out automatically to save battery power.
NOTE:
? For continuous battery charging using the USB port,make sure
your computer is not in power conservation mode.For more
information on power conservation modes,refer to your
operating system's Help.
? Connect to a computer USB port only;avoid connecting to a USB
hub.
?For express battery charging without using your computer,
purchase the Zen MicroPhoto Power Adapter or Uni'versal Travel
Adapter.

Zen Micro Playback Error/exchang

Helloooo
I have had my zen micro (silver but i wanted an orange one but they didnt have orange so w/e) for about 6 months and I have sent it in twice. I just got a replacement back 2 days ago and already its had issues. This morning, my micro was working just fine until i switched from "random play all" to an album song. The song played for 2 seconds, stopped, and a window popped up saying "Playback Error". I went into rescue mode and went to "clean-up" and then "reboot" and tried it again. The song worked! However, fi've minutes later, i recieve the same message! I hit "clean-up" then "reboot" on the rescue menu again but this time my efforts are in vain, for the message is still there. I leave my micro alone for an hour and try again. It works again! But fi've minutes later, it refuses to play anyting. It is reacting like this to all of my songs by the way.
I was wondering if it was a problem i can fix myself. maybe i need to reload my library? I ave the latest firmware so its not that.
Also, is it possible to either get a refund or at least exchange my zen micro for one of a different color?
thanks.

If these songs were working fine before then there's some problem with the player. Run through the troubleshooting section "My Zen is not starting properly, or goes into rescue mode, what should I do?" of the FAQ post, although you've tried some of this already.
Creative won't give refunds for players. You'll have to contact where you bought it.

Zen Micro Connection Problems , PLEASE H

My zen micro is not detected by Media Explorer, Windows Media Player and not detected when trying to update the firmware. I have read through all post telling you to edit your regeistry, various windows updates but still no luck. It tells me thats its connected in the Device manager but no programmes detect it. It was fine before i re formatted now its just a real pain :/?I get this when the player is connected and click on the PMD(portable media devices)?in control panel?http://img59.imageshack.us/img59/889/zen7yq.jpg?which send me to this site which is completely useless?http://www.microsoft.com/windows/win...s/default.mspx?Please I really need some help ?

any ideas :?

Zen Micro Problems! Please he

My Zen Micro keeps freezing on the Creative screen every time i turn it on. I've tried the recovery mode and did the clean up and rebooted it but it still freezes there. This is my 2nd Zen Micro because my first one did something similar but it was making a weird beeping noise too. I got my other one replaced and im hoping that im not having the same problem as before. Please help!

I replied to your other thread.

My zen micro playlist prob

Ok here is my problem. And sorry when i write bad english. Im from holland and im not very good with english.
But here we go; My zen micro puts the song on titel likeangel - robbie williamsAnd not ; robbie williams - Angel
The problem here is, the artist don't stand together by there name
And if i go to play list;artist , sometimes he gives it on the titel, and sometimes on the artistHow can i get my playlist so that every?song just works on artist and?then the?titel??Thnx!

Grrr.. I had this same problem about 3 months ago. I literally tried for hours and days and weeks!! taking out the battery and restarting it time after time. one day it just finally came on to the little option screen and i was able to update my firmware. It worked better than ever after that. no stopping, no long pause when skipping through tracks. it worked out fine for about 2 months. Now its broken again with the same problem, so looks like ill be out my music for another month until i can jumpstart this thing. How come the Zen Micro doesnt have the reset button like some of the bigger ones? So anyways the only advice that I'm giving you is through my own previous experiences with it. Just keeping trying eventually it will come to you.. Or ship the thing out and pay the 24.95 for an assessment then pay parts and labor >:P I think I've already paid enough personally.

Zen Micro playlist upd

Hi All,
Got my dark blue Zen for Xmas and I AM IN LOVE (so far). Battery life to date is so-so, nowhere near 2 hours, maybe if I played it at volume but I digress....
I'd like to be able to update playlists on the fly....for example, if I hear a song that I want in my '60's rock' playlist, can I do it on the fly, or do I have to wait until I get home and dock the player?
BTW, showed my Zen Micro to 2 IPOD owners they are sick with envy.... I love it.
Thanks
Dave

Overwriting the playlist would be effecti'vely the same as adding to it, assuming you have both the contents of the original playlist there and the new tracks.
I agree thought that much more is needed in the way of "on player" editing for playlists, and this has been on my wishlist for a long while.

Zen Micro- Playlist-making/Organizing software

I need to download software that will let me organize the music on my Zen Micro and make/modify playlists. I thought Creative MediaSource was what I wanted, but that doesn't seem to interface with my Zen, only with music files on my computer. So, would somebody mind telling me what program I want?

I've used the Zen Micro Media Explorer Web Update since I got my Zen Micro in '05.
I plug it in, let ZM Media Explorer load, then click Organize Music in Device and drag & drop files into the various Playlists.
You can create/rename Playlists easily by clicking on the Playlists menu tree, right click--> New Playlist, call it whatever you want and then organize from your Music Library.
Alternati'vely, you can go to the front page of ZM Media Explorer and click the Create a New Playlist in Device icon and go from there.

Zen Micro Playlist Error - Please H

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