Zen Micro PROBL

I bought my Zen Micro after seeing it at Digital Media show. I have had nothing but problems with this player and rudeness of Creative support staff is out of this world. I followed all the suggestions about charging the battery. Charging it for more than 3 hours for the first time; draining the battery and charging it again. Overall the battery looses power with in 5 to 6 hours with NO backlight, 30% contrast with no activity such as forward and reverse or looking up songs. Battery life is nothing compared to 2 hours advertised by Creative.

Every time I called support, there is some college kid who sounds high and says to download the latest firmware. Creative can do a little better job in training their support staff.

I am planning to send mine back to Creative to get it checked out.

If you got this player for XMAS do not open it, return it and look at alternati'ves, or wait for the 2nd generation of this player when creative can deli'ver a clean product.

Creative should make it clear that 2 hour battery life is combined battery life of 2 batteries that they supplying. LOL

I just sent my Micro back for replacement. I decided to give them another chance even though I had a faulty product right out of the box. If you think about it they may have sold somthing like 00,000 Micros and lets say only 00 ( Estimated from the number of people on the forum posting) have been defecti've. A .% defect rate is something that borders on insignificant. If this number is in the thousands then a real problem emerges for Creative, and more importantly for it's customers. I will give them the benefit of the doubt while keeping a watchful eye out for any devoloping trends. I bought a white zen micro on the 8th from Creative's website. The only complaint I had abou the tech support was the fact that you cannot access it through a -800 number. Its a 402 area code which is in friggin' Nebraska! Otherwise they were nothing steller and didn't put me through too much trouble to get it sent back.

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More Zen Micro Proble

I looked about and sifted through the board, but I haven't come across this problem, so I figured I'd ask. I'm sorry if it has been mentioned before.
I recently redid my computer, bigger harddri've and what have you, so I had to reinstall all my drivers and applications. While doing this I noticed there was some firmware I should probably download, so I did (v2). Well, since then my computer won't recognize my Zen if I paid it. I relized a month later that I downloaded the wrong firmware, erased everything, reinstalled (v) and yay for me, my comp sees my Zen now.
Here is my problem.
When installing firmware, everything gets erased. I knew this so it didn't surprise me. Now tht I have everything fixed and can put music back on to it, it won't work. It keep getting an error telling me that whatever I put into it is wrong format or corrupted. That's not possible, because they are the same songs I had in there before hand.
Any suggestions as to what it could be or how to fix it's

SSR wrote:
Have you tried with both MediaSource and Zen Micro Media Explorer? I'm not sure what you're using at the moment...
I'm using MediaSource, that's the one I've been using the whole time since I got it.
I'll try the Explorer and see if that works, do I need to uninstall MediaSource first?

Should I Be Worried(Go Ipod Instead?)(Zen Micro Proble

Thus far I've heard of quite a few issues with the Zen Micro. The most common ones I've heard of are freezing and the headphone jack problem. Now, at the moment I've experienced 2 issues that are really starting to worry me. Should I just go with an iPod Mini and avoid all the issues? What seems more problematic(Directed at people who do their research before buying) the Ipod Mini or the Zen micro? What are the major issues with the iPod mini compared to the Zen micro?
Here are the issues I've experienced:
)My Back, Menu Options, and Play/Pause buttons are incredibly stiff at times(especially when I first turn on the Micro)and I have to press them REALLY hard to get them working. Is there a fix for this? Is it something I should worry about?
2)Last night I encountered my second problem. It froze up for the first time. I was playing around with the Micro, and decided to test out the removable disk function. Just as it was partioning, it froze. I had to take out the battery. Should I be worried? Should I just go with another mp3 player instead? Please help me out. Has this happened to anyone else?
I APPRECIATE ALL THE HELP!

XXT0t wrote:So you guys think I should exchange my Zen for another Zen because of the button problem? I mean, when the headphones are plugged in it works perfectly, but when I take them out the buttons are really stiff, as stated before my sensitivity is at High. Help.
If it's a big issue for you contact Creative Support first to check it's not a known issue, or update the firmware at the very least.
Also, I'm not too sure wether or not I should upgrade my firmware. As stated before the only issue Ive encountered other than the button problems, is that ONE time it froze during removable disk mode.
The ..0 has a very useful fix that reduces the standby period from 24 to 4 hours, increasing the battery life (although it depends on usage a little).
What are the differences between firmware 2.20.05 and ..0 ? Is one better than the other? Does one fix more issues than the other? Please keep the help coming.
See the "the difference between the Zen Micro v and v2 firmware" link in the FAQ post.

Creative MediaSource Organizer w/ Zen Micro Probl

Hey, i just recieved my refurbished Zen Micro from creative, and my Creative MediaSource Organizer wont wont.(It used to work on my old zen micro when i first got it, but then after a while, the organizer wont even open). So i uninstalled all creative programs i had, and reinstalled them using the Zen Micro Installation Disc. The computer can detect my Micro and i can put songs on through Zen Media Explorer. But it was much more convinent to use Organizer. Got any ideas? Thanks.
p.s. when i click on MediaSource Organizer, it says it cannot find CTCMS.exe and before i re-installed it, i clicked the icon and nothing happened.

isomaltasa wrote:
SiRe
Zen Xtra 30G
I have the same problem. I have actualized my Zen Xtra with the firmware: 2.0.03 and the Creative Mediasource doesn't recognize the Zen Xtra since then.
I have the latest mediasource ( 3.30.2 ), which requires windows xp sp2 (that I have).
The compluter explorer does recognize it, but not the organizer, so it is awful trying to organize songs.
Do I need another version of MediaSource?
Can I organize songs with Windows Media Player? because it only recognizes it to sincronize, but not to change the name of the songs and so on.
Help!!! Please!!
Thanks

For PlaysForSure Zen Xtra: Download and install the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.

Zen Micro proble

Hi hm here I am once again wit another problem. So two days ago i was going to upgrade the firmware to the latest one, which i think is 2.2.. so i delete everything and also deleted the firmware i had .. So i turn my Micro on and it goes into recovery mode, which shows Creative Zen Micro v0. 0. 65 and i?run the?firmware upgrade and once i try to upgrade my mp3 it says "Your player is not connected, please connect your player." So i dont know what to do since its connectedand and my computer is not recognizing it. Please help.

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ post.

Creative Zen Micro proble

Okay so my friend gave me an old Zen Micro, the current firmware on it is v0.0.65. It says it has a firmware prbolem. I just reformatted my comp back?to windows XP, I downloaded both of the drivers, plugged my it in via usb, ran the installation. I tried the firmware upgrade and it doesn't recognize it...can someone tell me why..

i have also expericend thisproblem with the player turning itslef on even when its on hold, verry annoying as the battery runs down,
But i would not worry about this problem in comparrison to my Zen micro not even woring as the headphone jack is loose.
REGARDS andy

Creative Zen Micro Probl

Hi,My Creative zen Micro is not coming up as a removable dri've, yesterday when plugged into the USB is came up with found new hardware, but now nothing. I downloaded the drivers but nothing works. I can't update the firmware on it, because it isn't recognised. The USB cable works fine because it charged the mp3 player - Any ideas?

I've got the same problem, I tried to upgrade the firmware, and after my pc didn't recognise the zen micro anymore, I can't do anything with it anymore...
hope the support can help me solve this, anyone has any ideas? or has solved this before?
thx
duck

MY Zen Micro probl

[color="#ff6600" face="Comic Sans MS">I have a Black 4gb Zen Micro and some things have happened. Sure, I dropped it once or twice, but this time, I wasn't quite so lucky. It landed on the face and it froze and?would not stop?clicking. I tried a clean up, reload, etc. I've tried hitting it in multiple places with multiple forces and i've gotten nothing from it still. I took it to Fry's where?I got it and they would only give me a fraction of the price because they no longer carry it. If someone has some form of helpful information I would be ever so grateful. Thanks.

Many reported this type of battery life issue when the Zen Micros were first released, prompting Creative to release an update to it's firmware that is supposed to address this issue.
In answer to your question, Firmware is essentially the "Operating System" for the Zen Micro. Just like Microsoft releasing updates to Windows to fix bugs, improve performance, etc.... Creative released Firmware updates to fix bugs, improve performance, add additional Windows Media Player 0 support, etc.
I've downloaded both Firmware updates found at http://us.creative.com/support/downloads/download.asp , and have had great success overall. Others have reported that their battery li'ves improved after the upgrade, while a few have reported similar behavior. The best thing to do is install the update, and see how it works for you. It's free, and is a great improvement in my book.
Regards,
Josh

Help! Zen Micro probl

Hello I have had me Zen micro for about a year (the actual player, i had a previous one replaced from the headphone jack issue..)
I have USB 2.0 and windows XP. My player has taken many small dings in the past and been fine..but then it fell from my bed one night. Now when it starts up, it freezes at the screen that says "creative" and does not clear until the battery is removed. I CAN access recovery mode, and have tried all of the options, however now i cannot reload the firmware as my player is not detected! I see the firmware reload problem is common in this server with still no viable solution....And it has been taken apart in the past to fix the switch so if there is a possible way to fix this issue (disconnected wire or something) then i can do it. I have been considering getting an IPOD...but i like creative brand and freedom in software and files for the mp3 player. It seems i may have to just get a new zen micro. The higher capacity ones are still just too pricey...and being a college student i dont have much $ to throw around...

hey there, yes when i was running i bumped the bottem of my micro into my cell phone in my pocket...and it wouldnt turn on or anything...so i hit the top of it to like shift back anything that might have shifed when i hit the bottem of the players...and to my surpise it works again

More Zen Micro probl

Okay, So I've had multiple problems and now I have a headphone jack problem. I'm currently covered by the warranty, only, I dropped it, so i figured that won't be covered. Anyways, the headphone jack is all jacked up(no pun intended). I had to move the wire around for a good 5 minutes to get the sound working. and even longer if i'm trying to get sound out of both ears. I've tried other headphones and have yet to get this problem solved. Any requests? Thanks for the help.

http://www.noboundrees.com/Micro_Fix/

Zen Micro same old probl

i bought my zen micro seven or eight months ago in the UK, Now a few days ago i try to switch it on and it hangs..im like fine il take out battery wait 30 sec try again.. nothing so i take it home and recharge battery.. next morning nothing it works in my pc but 5 seconds after pc dectects it the zen shuts itself off.. and in the boot menu any of the options i select just seem to hang.. it wont turn off or on unless its connected to something or i take the battery out.. it seems a commmon problem and i was just wondering if there was any fix or am i **bleep**ed over by the machine btw it was never dropped or anything so im confused would buying a new battery fix this?
P.s the mp3 player when on makes a small repiti've noise.. anything?Message Edited by Kuji on 02-20-20062:4 PM

You can try the advice here in the Zen FAQ at Nomadness.net, but just to emphasise you do this at your OWN RISK.
If you don't want to do this or it doesn't help, then either return the player where you bought it or contact Creative Support.

Zen Micro - Screen Displays "Firmware Probl

As an FYI for those with this issue.
Updated to the new beta firmware upon getting my Zen Micro. After having issues with Napster 2 Go, I got the service transferring the files to the Zen Micro. Listened to the files at night until I got the "Low Battery" message. Plugged it up to charge. Once fully charged, listend from about p til about 7p. The 5 minutes inactivity timer cut off the Zen Micro. Went to turn on the Zen Micro only to have the screen display, "Firmware Problem". I have rebooted, entered rescue mode and did a clean up and reboot, same error. I reloaded the firware to get back into the Zen Micro.

Meantone,
It would be worth trying a firmware upgrade, if you can, but it sounds like there might be a problem with the player.
I would advise you contact Customer Support directly for assistance.
Cat

This stinks. My Zen Micro tries to rebuild library.. then..it says firmware probl

it's been doing this for ages.. any suggestions? It won't even load past that. Ever.

Hi, I am not sure if this will help you. I offered the same help to someone else. I had an issue where my Zen Vision M: was not recognized by my computer. I got lucky. I uninstalled all programs related to the zen. I then did a complete cleaning of the registry of all related zen vision m: instances. After that I reloaded all the software and when I hooked it up to my pc it recognized it. I am thinking something corrupts the computer. Like many other porgrams, even after a uninstall, a program may leave references in the registry. I used regseeker which is a free program. It does a great search for items left behind by programs. You can find it by doing a Google search. Or you can always use the regedit/run command in XP. As for your search I would obviously try "zen micro". I would stay away from using "creative", if you have any other creative product like a soundblaster you will have to sift through many entries if you do. After cleaning the registry, install the zen micro programs and hook it up and see what happens. I hope it works for you. Even though my was a Zen Vision M: I also had much the same problem including the firmware reload problem, the rebuiding library etc.Cas

Zen micro photo proble

ok so i've had my zen micro photo since last summer, which means that the creative lab crew wont help me since my purchase is over a year old. lame. well i had a minor 2 ft drop with my buddy, and it wont work. when i turn it on, it freezes on the "creative" screen. then when i get to the option window so i can attempt to clean it out, it wont work, i would like to say that it freezes also on all the options, but i cant really tell. those are i guess minor problems. i dont really know, but it also will occassionally make this odd "skipping" noise when i take the battery out and replace it so it will restart. this kid at Best Buy said that it has a small rotating disk on the inside and that it could of cracked or isnt on properly. but this is a drag. and you would think that i could just plug my baby into the computer with the USB cord,but now it wont even respond to the computer, or the computer wont recognize it. if you have any advice that would be swell.

i asked that same question because my zen micro broke no responded, but i did get a microphoto and have not had any problems yet.

Zen Micro V2 Firmware probl

Hello-
I've had the Zen Micro for a few days and I loved it, until I upgraded to the new firmware (2.002 - PlaysForSure functionality) which makes it auto sync w/ WMP 0. I was excited about the possibility so I went ahead and upgraded and I have had multiple problems with the new firmware release. I was wondering if anyone else had encountered these, or if they are bugs that need to be worked out.
First, after upgrading I synced with WMP 0 and certain songs would transfer to 00% then would hang and I would get an error message in WMP 0 saying: The I/O operation has been aborted because of either a thread exit or an application request. Error code: 800703E3. This never happened before. After removing the songs that would cause this problem, I no longer get this message, but the prob still must be attributed to some change that occurred with the upgrade since the faulty songs transferred perfectly before upgrading.
Second, and more importantly, is the fact that songs are not being filed correctly on the Micro since the new firmware has been installed. All songs that do not contain information in the "Album" field of the ID tag are unaccessible now. If you select "Artist" in the Micro, the only songs available are those that are categorized by album. With the prior firmware, songs not tagged w/ info in the album field would automatically go in a section called <Unknown>. Now, they are not accessible at all. If I have an artist w/ one song on the Micro and the song doesn't have info in the album field on the ID tag, the artist is available but after selecting it I come to a blank screen on the Micro. I have also attributed this to the new firmware b/c I've reinstalled the older one and the filing system is back to normal and is fully functional.
If anyone has encountered these probs or come up w/ solutions let me know. I'd love to be able to utilize the auto sync features of WMP 0 but for now I'll manually sync and keep things in order on the Micro's side of things w/ the older firmware version. Thanks for any help/input.
Take care,
Craig

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Zen Micro PROBL

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