Zen Micro problem player frozen, can connect to pc, what to d

hello community,
My 6 month old zen micro has frozen after a small drop. I have read of this product freezing at the creative labs screen but mine freezes once it has turned on completely (i see the song/artist/album of the last song i was playing). Here, the touchpad does not work and i cannot turn it off without removing the battery, although i can turn it on normally. Also the glow around hte player doesnt work but the main LCD works.
When i try to access the emergency menu or whatever wit hall of the options (clean up/format etc) I cannot do anything since the touchpad is unresponsi've. I can, however, charge it with my computer and sync files that way.
So my question is: How can I revi've my Zen Micro using a connection with my computer, being able to transfer stuff?

Right... I havent tried anything insane i've smacked it around and dropped it again but nothing huge or drastic yet... so i guess it is an internal mechanical problem that cant be fixed with a new firmware or rolling back my current firmware?

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I sent a request to customer service, but since I purchased my Zen 3 months ago, I'm not eligible for email support. SO, if anyone can help, I would appreciate it...since I can't do anything with my Zen right now.
I just bought into a subscription service and my 4Gb Zen Micro is stuck in recovery mode after upgrading to PlaysForSure firmware.
Here's what happened:
. Downloaded and installed Creative Zen Micro PlaysForSure Firmware update 2.2.02. Zen restarted after installation stalled. Displayed "Firmware Problem"
2. Zen connected to PC and only recognized by XP as an MTP Device MTP Device Properites:
Model Name: Creative Zen Micro
Manufacturer: Creative Technology Ltd
Firmware version: 2.2.02_0.00.65
3. Downloaded and installed Creative Zen Micro Media Explorer Web Update (ZENM_PCAPP_LB_MTP_PDE.exe) -- install failed because it never recognized my Zen, which was connected
4. Downloaded and installed Creative PlaysForSure Devices Plugin 5.00.36 for Creative
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5. Tried directions on Solution ID # 4275 MP3 player not detected. Same results.
6. I've followed the registry edits suggested on Solution ID # 0053 MTP players not recognized in Windows XP and that did not fix the problem either.

It took a while, but I finally have my Zen Micro working again. I did some searching in the forums on "Firmware Problem" and that gave me some great ideas. Here's what I did.
. Uninstalled WMP and 0. Rolled back to WMP 9.
2. Edited my registry. I searched for anything related to the Creative software and deleted the entry. I just searched for the word "Creative". Restarted my PC.
3. When I plugged in my Zen, Windows recognized it, without using the MTP driver. Problem was that I wasn't be able to load a driver to use the device. So, I went and installed WMP0.
4. After installing WMP0, I plugged in my Zen and Windows recognized the device and installed a driver.
5. I ran the firmware upgrade from Creative and I was back in business.
Hope this hel
ps.

Help! My Zen Micro is detected but not connected to zen media explorer & mediasou

Hi
recently i just bought a creative zen micro at 5 GB. after installing all the drivers and programs using the installation CD that came with my player, I connected my player through the USB cable to my pc USB root hub.
an auto-detect of my zen micro window pops up at the righthand corner, prompting me to click 'organize' in the creative media source. clicking the organize option, mediasource program starts but while it is loading the music library, an error message: CTCMS, The program has performed a illegal operation......etc.
i tried disconnecting my player followed by opening the media source prog and connecting my player after that. another error message: file operation failed. please ensure that your player is properly connected.
I'm using windows 98 SE on an AMD processor. i was able to use the removable disk mode of my player to store data from pc. However when comes to the media mode of my player, it is shown as not connected status in the zen micro media explorer and in the creative media source program, it's either shown as not properly connected or illegal operation when loading music library from my player. in addition, under the device manager, the creative zen micro driver is shown as working properly. i was also able to upgrade my firm ware to version .02.05. using my pc to connect to my player. However, even before upgrading the firmware, this problem is already present. i have contacted the creative technical support helpdesk for advise on this issue and they have suggested to me various solutions such as checking my drivers if they are updated, reinstalling the drivers and software applications for the media library, installing jet engine service pack for my windows and the MDAC component but still nothing works.
anyone have any suggestions? pls help
thanks
Message Edited by fanaticpat on <SPAN class=date_text>05-30-2005 <SPAN class=time_text>0:20 PM
Message Edited by fanaticpat on 05-30-2005 0:2 PM

Hi,
Sorry I can't help you. I just wanted to let you know I have the same exact problem. It started three days ago and I've been going back and forth with creative support and nothing has worked. I am beginning to grow really distressed. I feel a little better now because after seeing that it's happening with someone else, it is most likely not the player. I am running windows 98 SE as well. I also have an AMD Duron processor. I have a new computer on the way with windows XP I really hope it works. But now I have a new problem. I listed it on the front page of this forum a few minutes ago. My player froze and now only boots up in rescue mode. I am getting so frustrated with my player. If you figure anything out will you be as kind as to send me a message on how you got your player working again? I would really appreciate it. Thanks.
Nick
Message Edited by nichols088 on <SPAN class=date_text>06-09-2005 <SPAN class=time_text>05:33 PM
Message Edited by nichols088 on 06-09-2005 05:35 PM

Zen Micro Problem! It's Urgent!!!! Please Help me!!

OK, so recently i just got a brand new Zen Micro and i had a Zen Micro before the one i currently own, but i traded it for my current one because i couldnt get sound out of the earjacks sometimes. My old Zen used to instantly get on either of my computers, one which iz a windows 2000 and another which iz a windows xp.
Anyway, now that i have my new one, ever since i've gotten it, every time i plug it into the USB outlet, it says its not connected. I went to recovery mode and did every single option there, because not only did my family say that's what i should do, but a good friend i have that works at Best Buy told me to do that also. So i did that and all that did was delete the 3 songs that came with the mp3 player and get rid of my firmware, which i cant download because my computer doesnt recognize my zen!!!! PLEASE HELPPPPPPP!!!
I know there have been many other posts like this but im 5 and not too educated with computers. I just want to know exactly how do i fix this problem, or if i can or if i should just give up now and trade it in for another zen micro. I'd like to stay with the one i have now, but this is seriously getting annoying!

Ok, it doesnt appear on my device manager. I've tried both my Windows XP and Windows 2000, neither seem to notice it. It glows with a blue aura as if like its charging, and on the Windows XP, it does show that its docked but i still can not get it to upload music or even be noticed on the device manager. I do hear the ding-dong though, and i can upload songs through musicmatch, but i'd much rather use my zen explorer.
On 2000, i have no reaction other than the charging of the battery. No Docking, No ding-dong sound, Nothing! What should i do now? I even returned it and got another Micro in hopes that this annoyance would end but it continues to proceed! Any help is welcomed and i need help ASAP because i have an upcoming vacation and i'd like to have at least some entertainment other than the TV in my hotel room!

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen Micro Problem- Email support not helpin

I tried email support, I waited over 24 hours just to have someone tell me to upgrade the firmware. I know this is not the problem and I have the upgraded firmware. I thought I would bring my problem here for assistance since I am getting canned responses from the email support team. Heres the problem:?Sunday Night- I put my Zen Micro on the USB charger, I have a trip on Monday and wanted to be sure I have a full charge. Monday morning- I notice that the Zen Micro is on, and has a blank screen. I can see a little line at the bottom, I can scroll through the keys but nothing on the screen. I take the battery out and put the unit away, at this point I have to leave and I opt not to take the unit with me.
Friday- I come back from my trip and decide to further research my problem. I find that I cannot reset the unit, I cannot access the restore screen. I hold the power in the ON position and insert the battery. I wait about 5 seconds, nothing is happening so I let off the power. At this point I get a blank screen. I plugged the unit into the USB charger (unit is off) and I get a blank screen. The blue LED light around the unit dims and brightens which to me indicates it is charging. Windows XP gives me the found new hardware wizard but Media player 0 attempts to locate the device and comes back to tell me to connect the device. I just bought this unit in December and was not expecting it to fail me this soon.
Saturday- I email support. The support team emails me back after 24 hours and gives me the firmware upgrade canned response. I have replied to that email but I would like to get this resolved pretty quick since I am now week into this ordeal.
I do alot of flying, the MP3 player makes the long flights a little more tolerable. This is my first time to purchase a creative unit. I weeded through some threads here and found other folks with the same problem. I assume that Creative Labs is aware of this problem and working to implement a fix soon that will resolve any future problems. I have my email headers, and contact information available upon request. I look forward to a speedy and sensible solution to this problem. Sincerely,Tim

What I am learning is that customer service is not really service. I was telling everybody about my great Zen Micro but, if I don't get a timely response, will start spreading the word. It's?frustrating to spend money on a product that doesn't even last eight months and that they don't support. I want to buy reliable electronics from companies that stand behind them. I wonder what it takes to get their attention.

Zen Micro Problems / Firmw

I'm fairly new to the whole MP3 player thing. I got my Black Zen Micro in May; I haven't had any problems since. Recently, within the past two weeks or so, my player has frozen. I think it has been only the once, having to remove the battery in order to get it to turn off. Also, when trying to upload music onto my MP3 player, I can upload it fine using the software, but when taking the lead out it freezes and only about, 3 songs if I'm lucky load onto it. Things have been mentioned about firmware and such, but I have never downloaded or used it. As I am new to things, if you have any suggestions could you please keep it simple? =D I am from the UK but the school doesn't let me get on the UK forums. I've heard this quite a lot, and read one post about it, but it doesn't help because I don't really understand it much.. Is it a common problem? I brought my Zen from Amazon - Does anyone know if you can send it back to them due to the problems, or send it to Zen if nothing happens and it still doesn't work? Thanks in advance.

Vicci wrote:
I can upload it fine using the software, but when taking the lead out it freezes and only about, 3 songs if I'm lucky load onto it.
See the "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" section of the FAQ post.
Things have been mentioned about firmware and such, but I have never downloaded or used it. As I am new to things, if you have any suggestions could you please keep it simple?
My advice is get the ..0 firmware and apply this.

Nwe Zen Micro, problems with battery cha

Brand new user, bought 2 Zen Micro Photo's for my daughters for Christmas. I read the postings on battery situations, but wanted to get a clearer answer to my problem.
Our Zen's will charge when plugged in to my computer at work, Windows XP professional 5., this is where I have the Creative Software downloaded and have done my setup, ripping and downloading. Problem is, I can not ge them to charge on my computer at home, the lightning bolt flashes, but the battery bars do not increase.
How long does it need to charge to be fully charged? I understand the lightning bolt changes to something else when fully charged?
Do you have to have the software loaded to charge it's
How long should the battery last after being fully charged? They are depleting in about 4 hours time.
Also, what bit rate do you recommend for song downloads to get maximum usage?

rosebud73 wrote:
Problem is, I can not ge them to charge on my computer at home, the lightning bolt flashes, but the battery bars do not increase.
Just to add to the advice so far, make sure the faceplate light is pulsing as well. If not, this is a sign that things are not well.
The first thing to try though is updating both players to at least the ..0 firmware, which includes several charging fixes and features. Specifically the new lock charging, where you lock the player (slide the power switch towards the headphone socket) before connecting to USB. This di'verts all the USB power to charging the player and often solves the issue.
How long does it need to charge to be fully charged? I understand the lightning bolt changes to something else when fully charged?
The lightning bolt will change to a plug, if the player is switched on. If the player is turned off the screen will go blank. In either situation the faceplate light will also stop pulsing.
Do you have to have the software loaded to charge it's
No, not if you use lock charging.
You can also put the player in USB mass storage mode, explained in the manual.
How long should the battery last after being fully charged? They are depleting in about 4 hours time.
Totally depends on usage. If you skip tracks a lot, use high bit-rates, upload/download tracks to/from the player, and use the EQ or Smart Volume, then the battery life will be reduced significantly.
Also, what bit rate do you recommend for song downloads to get maximum usage?
The lower the better, but there's a trade-off between the battery life and the resulting audio quality that you might not be happy with. Refer to my battery curves thread to see how much battery you will save.

Zen Micro problems URGENT h

Hi i have a problem with my zen micro.
when i turn it on e get the following menu
Recovery Mode
- Clean up
2- Format all
3- Reload Firmware
4- Reboot
i tried all of these butit stays the same...
when i get the firmware it doesn't detect my device but with my friends Zen it does...
What is wrong and how can i fix it

If you can't load the firmware onto it, and the player won't get out of Recovery Mode, it sounds like it's probably faulty. You didn't mention when (or where) you purchased the player, but it would be best to contact Customer Support directly for assistance at this point.
Cat

Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

Zen Micro problem player frozen, can connect to pc, what to d

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