Zen Micro Problem Please H

My zen micro has been working perfectly for just under year. Then one day it froze while playing a song so I had to take out the battery to restart it. When I did that it began to "Rebuild Library" after it had finished that. All my information tags for all my songs were missing. The songs that I had bookmarked were deleted and now it says "please select music from library" when I play any song. There is also no longer the track is it's currently black. I also tried connecting my zen micro to my computer andit did not recognize it. When I manually went into the IE Brower that lets you arrange your MP3 player none of the features were bold. Do I have to reinstall my software on my computer? should I erease all my songs and load them on again?
Thanks

Have you try running Cleanup option from the player Rescue mode.
Jason

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Zen micro problem please help..it seems to have wiped the libra

I would really appreciate any help anyone could offer with this problem as I have no idea what to do and fear I may have lost all the music I've collected over the past few years as none of it is backed up on my computer...My zen was working fine yesterday but then all of a sudden it froze, I couldn't get anything on it to work so I removed the battery as I have done before, it went on to 'rebuilding library'?but after a few seconds said 'Select music to play from the library' and there was NOTHING on there. No songs, no artists, nothing. It still says the space is being used up and there is only a few MB left but it's saying there's no songs on it. I tried accessing them through the computer but that wouldn't work either. PLEASE does anyone have any suggestions?

Maybe you could try running Disk Clean Up from the Recovery Mode
Remove Zen Micro's back plate and battery
Hold the On switch to On (fully to the left) and hold it there as you replace the battery
Select Disk Clean Up and Yes from the menu, it's at the top of the list
It will take a moment or 2 to complete Disk Clean Up, allow it to finish
Once Disk Clean Up is complete, select Reboot at the bottom of the list
You should see a Re-building Library notice once it reboots and hopefully your music will be accessible again
Clean Up will re-set your Zen Micro to its factory default settings, so you will have to redo any special settings that you had
Best of luck!
/with today's huge hard dri'ves, why don't people back their music up :|
I've got mine backed up on 2 different computers plus 2 external HDDs.

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen Micro Problem, please read.

Hello, I've owned my Zen micro 5gb for around 8 months now with a few problems here and there that I could li've with , I use it mainly at work and normally I get around 6hrs battery life but I recharge at lunch, anyway, the past week my Micro will freeze every day when trying to go back to menu options or when I pause a song , it freezes up... I take the battery out , put back and reboot and it goes either to low battery and Im stuck all day with no player or it stays on the creative logo screen , I reloaded my firmware again and it still does this, Ive had to redownload my library about 20 times since Ive owned it and it really is getting annoying dealing with this.... I dont want to buy another MP3 player regardless of brand and am ready to junk this equipment, my questions are:
---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
any help ? when working fine I really love the thing but......

---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
Possible, but very unlikely. I've yet to see any definite problem with a battery to-date.
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
Is the 2.20.05 firmware not working with Napster?...
If it's freezing regularly, say once a day, you ought to contact Creative. If you've reloaded the firmware and it's not solved it, then it sounds like the player's faulty.

Zen Micro Problem (Please He

Hello,
I have a Zen Micro that I got less than a year ago. Sometimes when I have my Micro connected to tmy computer and I go to "Organize" files, all of the file names will be wrong. They can't be changed either. The titles will be by all different artists even though I am in the folder for one artist. When I play the songs on my micro, all of the right file names are there, though.
Also, just recently, I went into my playlists. Almost every song in all of my playlists is called "Cynical" which is the name of a song that I have on my Micro. But, it should only be on one playlist. Instead, almost every song has that name. So, when I try to play my playlists, I just hear one song again and again and again. I tried doing "Clean Up," but it did absolutely nothing.
Does anyone know what the problem is? How to fix it's Thank you.

Should I just get a new one?

No Zen Micro Problems, Post H

Well this is my first post on the forums and I am this close to buying a zen micro. I would have bought one yesterday until I stumbled upon the head-phone jack problem. I want to hear from people who have a zen micro problem free and how long you have had it. I've owned 3 previous creative players that have all worked great, so I'm hoping that there are only a small amount of people with this problem making all the noise (e.g. the sony psp dead pixel issue). So if you're happy with your zen micro let me know!!

Kpm,
It's ok, most people miss that option at first so it's no biggie. Personally I own a Zen Micro and take is almost everywhere with me. I have had no major problems and the minor ones were self created. I would highly recommend it. Now I do have a bias (as I am a Creative Employee) but I personally love this player.
Jeremy

Zen Micro Problem! It's Urgent!!!! Please Help me!!

OK, so recently i just got a brand new Zen Micro and i had a Zen Micro before the one i currently own, but i traded it for my current one because i couldnt get sound out of the earjacks sometimes. My old Zen used to instantly get on either of my computers, one which iz a windows 2000 and another which iz a windows xp.
Anyway, now that i have my new one, ever since i've gotten it, every time i plug it into the USB outlet, it says its not connected. I went to recovery mode and did every single option there, because not only did my family say that's what i should do, but a good friend i have that works at Best Buy told me to do that also. So i did that and all that did was delete the 3 songs that came with the mp3 player and get rid of my firmware, which i cant download because my computer doesnt recognize my zen!!!! PLEASE HELPPPPPPP!!!
I know there have been many other posts like this but im 5 and not too educated with computers. I just want to know exactly how do i fix this problem, or if i can or if i should just give up now and trade it in for another zen micro. I'd like to stay with the one i have now, but this is seriously getting annoying!

Ok, it doesnt appear on my device manager. I've tried both my Windows XP and Windows 2000, neither seem to notice it. It glows with a blue aura as if like its charging, and on the Windows XP, it does show that its docked but i still can not get it to upload music or even be noticed on the device manager. I do hear the ding-dong though, and i can upload songs through musicmatch, but i'd much rather use my zen explorer.
On 2000, i have no reaction other than the charging of the battery. No Docking, No ding-dong sound, Nothing! What should i do now? I even returned it and got another Micro in hopes that this annoyance would end but it continues to proceed! Any help is welcomed and i need help ASAP because i have an upcoming vacation and i'd like to have at least some entertainment other than the TV in my hotel room!

Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

Zen Micro Problems! Please he

My Zen Micro keeps freezing on the Creative screen every time i turn it on. I've tried the recovery mode and did the clean up and rebooted it but it still freezes there. This is my 2nd Zen Micro because my first one did something similar but it was making a weird beeping noise too. I got my other one replaced and im hoping that im not having the same problem as before. Please help!

I replied to your other thread.

Zen Micro problem .. please hel

i've had my zen micro for onli a month and just yesterday the screan started freezing and now its completely blank.. i didnt drop it or anything and the music still plays fine so i dont know what could've gone wrong what do i do.. please help!

I would pull the battery out for 30 min maybe it just needs reset other then that the display could be defecti've if it still plays music

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Zen Micro problem... What the he

You'll probably read this and think I'm retarded but...
How do you play music on Zen Micro?
Seriously... I just bought it, took it out of the box, and checked it out. According to the manual, there are some sample songs on there. The manual also implies that the first time you turn it on, you'll be at the Now Playing screen which has track information. On mine, that screen just says "Select music to PLAY from the Music Library". Next, I followed the instructions to transfer some music from my computer to Zen. That all seemed to go well, and from Windows Explorer I can see those songs on the Zen. Then I disconnected from the computer to try it out.
Starting on p. 30 of the manual is the instructions on how to play a track. It says to hit the menu button to get the main menu (that works). Next, it says to select the Music Library. I was confused about that for a while since there is no such option on my main menu (which, coincidentally, renders the entire rest of the instruction manual useless because it explains all the fabulous things you can do from the Music Library).
I spent a while looking online for help and got nowhere, other than I saw an ad with a picture of the Main Menu, and in the picture Music Library was an option on it.
So help me out here... is there something wrong with the player? Am I dumb? Some combination of the two? Please let me know any suggestions as to what I've missed.
ps: I can get the FM radio to work.

I saw one other post on here that described this problem. I think if you go into the Extras then select the Customize Menus option you can check the box next to Music Library
If this doesn't place the Music Library on the main menu then try a disk cleanup in rescue mode.
To access the resue mode take the battery out. Make sure the player is off and hold the power button over and re-insert the battery. You should boot into rescue mode. From there select Disk Cleanup. It shold only take a few seconds and a % complete should display. When it's done select reboot and the Music Library will most likly be in the main menu.

Zen Micro Problem (music libra

im new to these boards, but i have to say there great lots of info!!! So on to my problem my 4GB Zen Micro works perfect except for one thing, if you start it on cold boot up like if you havent used it in a few hours the Creative Labs screen after the water droplet or whatever you call it. anyways the top left part of the Creative labs logo would be missing like a chunk taken out of it. When this happens it paused for like 3 seconds then boots up fine. So i thought updating my firmware to the newest one (i previously had ..0) So i backed up all my files before i updated into a folder on my computer. After i downloaded the firmware i downloaded all my songs back onto it. This is where the problem starts, after i download songs i always go to Creative Mediasource organizer and organize them so they wont be in all sorts of catagories on the player, like when i first download them. When i transfered the songs back onto the mp3 they where scrambled in catagories. Somehow I was trying to fix it but i accedently deleted all the songs from my player and backup files. So now ill have to download all my songs again and organize them into there catagories which would take hours. Is there anyways you can organize songs quicker? Just beacause when i download songs of limewire sometimes the artist's names arent spelled correctly or wrong genre or incorrect title......stuff like that. so when i download them from my computer to the zen its all scrambled on the player unorganized, which bothers me. Anyway quicker to organize? Sorry for such a long post
Please help me!!!
thanks!!!!
-sam

mtb-sam wrote:
im new to these boards, but i have to say there great lots of info!!! So on to my problem my 4GB Zen Micro works perfect except for one thing, if you start it on cold boot up like if you havent used it in a few hours the Creative Labs screen after the water droplet or whatever you call it. anyways the top left part of the Creative labs logo would be missing like a chunk taken out of it. When this happens it paused for like 3 seconds then boots up fine.
This is normal. I get the same problem with ..0, and just put it down to rather inelegant programming.
So i thought updating my firmware to the newest one (i previously had ..0) So i backed up all my files before i updated into a folder on my computer. After i downloaded the firmware i downloaded all my songs back onto it. This is where the problem starts, after i download songs i always go to Creative Mediasource organizer and organize them so they wont be in all sorts of catagories on the player, like when i first download them. When i transfered the songs back onto the mp3 they where scrambled in catagories. Somehow I was trying to fix it but i accedently deleted all the songs from my player and backup files. So now ill have to download all my songs again and organize them into there catagories which would take hours. Is there anyways you can organize songs quicker? Just beacause when i download songs of limewire sometimes the artist's names arent spelled correctly or wrong genre or incorrect title......stuff like that. so when i download them from my computer to the zen its all scrambled on the player unorganized, which bothers me. Anyway quicker to organize? Sorry for such a long post
If you've updated to the v2.xx PlayForSure/MTP firmware, when you copy tracks to the player the PC will view the player as having folders. On the player itself though it will still use tag data.
It's always important to have clean tag data as the player works using this, so find a tagging program that suits you, and put some work into organising them.

New Zen Micro Problem! Email response to Creative L

Dear Mr. M,the earphones were originally shipped on 5-02-2005. Due to the corruption of your address in our system due to its length this failed. New earphones were shipped on 29-03. In order to avoid delays in the future please contact european support directly by sending mails only to[email][email protected]][email protected][/url]. The warranty for the device is one year plus any time the device is out of your possession for replacement under the warranty.Please retain all the previous correspondence when replying to this email.---------------------------------------
RE:
The corruption of my address in your system is not my problem, it doesnt matter to me. All I want is my headphones as soon as possible. The mistake was made, and it took 45 days to correct, despite my many many emails inquiring about the problem that went on unanswered. That is all I see.
As a customer I expect the manufactuer to face up to their mistakes and instead of blaming it on computer problems. I expect the manufactuer to make an effort to fix their mistakes, for example, by sending it out overnight mail. And also, i did not hear any mention of the warrenty covering this lost time, this lost time that is the fault of the manufacturer, what is the policy on that?
Also...i have just recieved my Zen Micro and battery. Well...you guys sent me the wrong battery! I dont know how that is possible since they were both shipped together. I have battery num#333A4Z2DEGD. But now listen to me carefully, do not send me my new battery with some under 0days service. I want it OVERNIGHT. I am tired of these problems and dealing with this weak customer service. I just want to listen to music...thats it. 

Message Edited by silus on 03-3-2005 04:5 PM
Message Edited by silus on 03-3-2005 04:52 PM

Silus,
If you would like assistance with your problem then contact support directly at the email that they provided you. I can not help you in this matter. This will be the last post regarding your specific problem on the forums as it needs to be taken care of directly. This needs to be dealt with directly, and posting complaints and requests on the forums will not resolve this.
Jeremy

Zen Micro problems. PC Reboots when installing Mediasou

I have problems installing mediasource on my PC as it reboots when trying to install it, and I have no idea what to do. My Zen Micro cannot connect to my PC and when trying to install the drivers manually it says I have to be logged in as administrator to install, and I double checked it... My accout gives me the administrators rights.... or so XP says.
I am not a total high tech. geek so please try and explain any advice thoroughly :-)
Cheers, Ronnie from Denmark

If your PC is rebooting with XP, then I would guess you have a hardware problem, or your installation of XP is screwed up (Usually a registry problem, or a bad third party driver).

Zen Micro Problem Please H

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