Zen micro problems, help! Any creative in Chi

Hi guys I'm having problems with my Zen Micro since about two weeks it has been presenting several problems I've treated my micro very carefully it has only fell once to a carpet at not much a height and I'm getting various problems. When I play music after random play all like 5 times the mp3 gets stuck and only way to reset it is removing the battery. However, when i put the battery back and i turn it on it sometimes gets stuck on the creative screen or in rebuilding library. The only way to make my micro work again is connecting it to my pc and waiting for it to turn on. I'm very concerned and I would like to try to take it to creative to repair but I don't really know if there is a creative store or authorized local in Chile. Maybe there's also another solution for my problem without taking it to repair. However, I've tried various different methods (I've entered recovery mode, done clean up, I've also formatted, upgraded the firmware, but the problem still occurs). Could this malfunction could be caused by the battery of the zen failing?
Thanks very much.

up! come on any moderators plz help

Similar Messages

  • Zen Micro firmware help

    Last night my Zen micro locked on the "creative" screen. It wouldn't power up or down. So i removed battery, held the on button and placed the batery in. I navigated to the "reload firmware option" and selected it. How long does this process take? Its been at it for 20 mins only on "erasing firmware". Any ideas/help?

    It should only take a few seconds.
    If functions in rescue mode aren't working properly the player is faulty.

  • No Zen Micro Problems, Post H

    Well this is my first post on the forums and I am this close to buying a zen micro. I would have bought one yesterday until I stumbled upon the head-phone jack problem. I want to hear from people who have a zen micro problem free and how long you have had it. I've owned 3 previous creative players that have all worked great, so I'm hoping that there are only a small amount of people with this problem making all the noise (e.g. the sony psp dead pixel issue). So if you're happy with your zen micro let me know!!

    Kpm,
    It's ok, most people miss that option at first so it's no biggie. Personally I own a Zen Micro and take is almost everywhere with me. I have had no major problems and the minor ones were self created. I would highly recommend it. Now I do have a bias (as I am a Creative Employee) but I personally love this player.
    Jeremy

  • Creative Zen Micro problem! PLEASE HELP

    can anyone help me please?
    I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
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    This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
    Please let me know what can be done.
    I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
    Thanks!

    It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
    You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
    Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
    Cat

  • Creative zen micro please help me

    ok heres the story. st time on my creative zen micro it said firmware problem...thanks to you guys and your help I got it fixed. now it says firmproblem again but when its says that it goes stright to recovery mode and when i connect it the firmware app does not reconize it and says please connect your player. I contacted creative but they said you neeed a recipt and if it said to KEEP RECIPT in big letter on the manual i would have kept it but that was about 9 months ago and they said they can't help. did i just waist $200 for nothing?
    this is the 3rd time i posted bout this
    NOW WHAT DO I DO? please please please help...
    ps sorry for the bad grammer and spelling

    I just received the same problem,how do I fix it's

  • Zen Micro problem need help

    Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

    If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

  • Zen Micro Problem! It's Urgent!!!! Please Help me!!

    OK, so recently i just got a brand new Zen Micro and i had a Zen Micro before the one i currently own, but i traded it for my current one because i couldnt get sound out of the earjacks sometimes. My old Zen used to instantly get on either of my computers, one which iz a windows 2000 and another which iz a windows xp.
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  • Zen micro problem please help..it seems to have wiped the libra

    I would really appreciate any help anyone could offer with this problem as I have no idea what to do and fear I may have lost all the music I've collected over the past few years as none of it is backed up on my computer...My zen was working fine yesterday but then all of a sudden it froze, I couldn't get anything on it to work so I removed the battery as I have done before, it went on to 'rebuilding library'?but after a few seconds said 'Select music to play from the library' and there was NOTHING on there. No songs, no artists, nothing. It still says the space is being used up and there is only a few MB left but it's saying there's no songs on it. I tried accessing them through the computer but that wouldn't work either. PLEASE does anyone have any suggestions?

    Maybe you could try running Disk Clean Up from the Recovery Mode
    Remove Zen Micro's back plate and battery
    Hold the On switch to On (fully to the left) and hold it there as you replace the battery
    Select Disk Clean Up and Yes from the menu, it's at the top of the list
    It will take a moment or 2 to complete Disk Clean Up, allow it to finish
    Once Disk Clean Up is complete, select Reboot at the bottom of the list
    You should see a Re-building Library notice once it reboots and hopefully your music will be accessible again
    Clean Up will re-set your Zen Micro to its factory default settings, so you will have to redo any special settings that you had
    Best of luck!
    /with today's huge hard dri'ves, why don't people back their music up :|
    I've got mine backed up on 2 different computers plus 2 external HDDs.

  • Creative Zen Micro Problems Par

    I have done a lot of research into the problems I have been experiencing with my new Zen Micro as detailed last night. It would appear that this is a common problem with a number of disgruntled users. I bought my player for ?200 to use with the Napster to go service and from the very beginning I have had nothing but hassle. I have contacted both Napster and Creative Customer Support but so far have heard nothing from them. I have spent the last 3 days formatting my hard dri've, trying 3 or 4 different USB connectors, Reinstalling the software provided about 30 times, reinstalling Napster, Reinstalling Windows Media Player 0 and I have even tried every single option in the players recovery mode. What a mistake the last thing was I deleted the firmware and even though I have downloaded replacement firmware I am unable to install it on my player because despite all the actions I have taken above my Micro is still not being recognised by my computer. I have been through Napster, Zen Micro Media Explorer and Windows Media Player and all I get is a message saying there is no device connected. An absolute disgrace!!! I will await a response from Napster and Creative with interest and will give them a chance to redeem themselves however I am growing angrier and angrier by the moment because of this ridiculous situation!!!!!!!

    It would have been better to keep the problem within your previous thread.
    Ewan977 wrote:
    I have spent the last 3 days formatting my hard dri've, trying 3 or 4 different USB connectors,
    Do you mean USB cards or cables? If cards, what cards have you tried and what chipsets do they have?
    Reinstalling the software provided about 30 times, reinstalling Napster, Reinstalling Windows Media Player 0 and I have even tried every single option in the players recovery mode.
    If the problem is with the USB compatibility with the player, reinstalling the software won't help unfortunately...
    What a mistake the last thing was I deleted the firmware and even though I have downloaded replacement firmware I am unable to install it on my player because despite all the actions I have taken above my Micro is still not being recognised by my computer.
    Deleting the firmare does seem to cause a serious issue as it seems to be very difficult for the player to be recognised by the PC afterwards, or at least by the firmware update program. If you couldn't get the player to be recognised beforehand though then chances are it still won't recognise it. Are you able to connect to say a friend's PC and run the update from there? Make sure to install the drivers on your friend's PC first, and they will need to have both Win XP and WMP0.

  • New Zen Micro Problem! Email response to Creative L

    Dear Mr. M,the earphones were originally shipped on 5-02-2005. Due to the corruption of your address in our system due to its length this failed. New earphones were shipped on 29-03. In order to avoid delays in the future please contact european support directly by sending mails only to[email][email protected]][email protected][/url]. The warranty for the device is one year plus any time the device is out of your possession for replacement under the warranty.Please retain all the previous correspondence when replying to this email.---------------------------------------
    RE:
    The corruption of my address in your system is not my problem, it doesnt matter to me. All I want is my headphones as soon as possible. The mistake was made, and it took 45 days to correct, despite my many many emails inquiring about the problem that went on unanswered. That is all I see.
    As a customer I expect the manufactuer to face up to their mistakes and instead of blaming it on computer problems. I expect the manufactuer to make an effort to fix their mistakes, for example, by sending it out overnight mail. And also, i did not hear any mention of the warrenty covering this lost time, this lost time that is the fault of the manufacturer, what is the policy on that?
    Also...i have just recieved my Zen Micro and battery. Well...you guys sent me the wrong battery! I dont know how that is possible since they were both shipped together. I have battery num#333A4Z2DEGD. But now listen to me carefully, do not send me my new battery with some under 0days service. I want it OVERNIGHT. I am tired of these problems and dealing with this weak customer service. I just want to listen to music...thats it. <B><I></I></B>
    <B><I></I></B>
    Message Edited by silus on <SPAN class=date_text>03-3-2005 <SPAN class=time_text>04:5 PM
    Message Edited by silus on 03-3-2005 04:52 PM

    Silus,
    If you would like assistance with your problem then contact support directly at the email that they provided you. I can not help you in this matter. This will be the last post regarding your specific problem on the forums as it needs to be taken care of directly. This needs to be dealt with directly, and posting complaints and requests on the forums will not resolve this.
    Jeremy

  • Creative Zen Micro - Need Help - Ba

    i was given a going away party a couple of days ago and i recieved a zen micro without any cables or power adapter etc. I've spent all of today finding software and downloading it but everytime i put it into my pc though usb it says i cant get firmware or any of the software because noportable device can be foundwhenever i turn on my mp3 player the creative symbol comes up and then it jsut seems to freeze.....if i push and hold the power button after i have turned it on i can get into some sort of recovery thing but whenever i choose any of the options it freezes then too......what do i do ?

    it sounds like youve been given a faulty player. have a search in the forum for it freezing at start up as this is quite a common problem, but to be honest i think your stuck, if none of the rescue mode functions work then theres not much you can do and you cant get creative to do it as its not in warrenty and u dont have proof of purchse, im guessing. thus you could try and get them to fix it, for a fee probably $80 or something like that.but e-mail customer suport and see what they recoment about returing it, if you explain your situation.

  • Help!!! Zen Micro problem

    I have been having problems with my zen micro for i while now(with problems with audio etc and it switching itself on and off). Well today, i go to plug in my computer and the computer couldn't detect it, so i unplugged it to which on the screen it came up with "low battery". This didnt concern me until i went to charge my micro and now i cant even charge it. Yesterday i found by pressing a certain point on the back of my micro and could increase the volume and make the sound better or worse. I now get nothing from my zen micro as it just sits there doing nothing. I cant even turn it on.
    Has anyone else had problems like this? Can anyone help me?

    <FONT color=#0033ff size=4>Zen Micro
    Ensure that the Zen Micro is turned off.
    Remove the battery.
    Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears.
    The following options will be displayed:
    ) Clean Up (Performs a disk scan on the players harddisk)
    2) Format All (Formats the players harddisk - Note: all contents will be lost)
    3) Reload OS (Reloads the Operating System on the Jukebox. Note: Reloading your OS, will not effect the contents of the files stored on your Zen Micro) Caution: Do not select this option until a firmware update has been downloaded onto the PC
    4) Reboot (Reboots the device).PS Cat wrote this i just copied it from one of her links to help you.

  • Zen Micro problem, please help

    I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
    So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
    Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
    Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
    I also tried to load the PlayesForSure firmware again, but it didn't work either.
    So, what can I do to fix my Zen Micro's firmware?
    Does the warranty cover this kind of things?
    I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

    Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
    pie wrote:
    how do you install wmp0, i tried but it wont let me because its an older version
    Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

  • Zen micro problem it just says creative all the t

    i am the owner of a zen mirco and ever since it went dead and i charged it it just says the creative logo on it

    go through the recovery mode of the Zen Micro. Take the battery out, hold the power button, while holding the power button put the battery back in and then recovery mode should pop up. Look it up in the support section if u still need help after that.

  • Zen Micro Problem...Any ide

    Well, I've had my zen micro just under a year...and i use it a lot.. but recently its been playing up a bit... I think the battery life is a bit shorter, but the main problem is that a lot of the time it only plays out of one headphone or doesn't play the lyrics, just the background music. And to get it to play I have to put the headphones in an exact position and hold them there. I've tried replacing headphones and that doesn't seem to work.
    Has anyone else solved this problem who could offer any advice to me?
    Thanks.

    Hi! this has happen to me and the only thing I had to do is to take it to the store that sold me the ZEN Micro. That was a?headphone plug problem.

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