Zen Micro problems. PC Reboots when installing Mediasou

I have problems installing mediasource on my PC as it reboots when trying to install it, and I have no idea what to do. My Zen Micro cannot connect to my PC and when trying to install the drivers manually it says I have to be logged in as administrator to install, and I double checked it... My accout gives me the administrators rights.... or so XP says.
I am not a total high tech. geek so please try and explain any advice thoroughly :-)
Cheers, Ronnie from Denmark

If your PC is rebooting with XP, then I would guess you have a hardware problem, or your installation of XP is screwed up (Usually a registry problem, or a bad third party driver).

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Zen Micro problem-turning on when it is not suppose

Hello,
After I shut down the micro and place it in my bag, it will turn on by itself. I have fooled around with this and can get it to start up without having to switch the top lever to the left and just by touching the touch pad. It did not matter if it was in the hold position or not. Any suggestions to fix this?

Sk7,
It should not do this. Have you updated to the latest firmware yet? If not I would suggest using this update to reload the system on it to make sure this isn't just a firmware problem.
Jeremy

Zen Micro not working, frozen when reboot

I recently purchased a zen micro 5g. For some strange reason my player froze I attempted to shut it off, it did not do it. So I removed the battery put it back in, the creative screen illuminated and was stuck there and makes a weird noise that is soft and can only be heard when I put my ear up to the battery when , I could still not shut it off w/out removing the battery. I did the recovery mode and each option I choose it gets stuck on. So I tried to download a firmware, followed the instructions?and all went well and I connected my device to my computer and it did not recognize it, the creative mediasource doesn't recognize it nor does my computer. But I know the cable works because I can connect it to the player and remove the battery and the screen stays on. This is very frustrating because I bought this recently after losing a Samsung. If no one here has a solution than can someone suggest how to return the product for repair or replacement sich I bought this about 3 weeks ago and it is still under warrentyMessage Edited by nub88 on 07-23-20070:53 PM

Did you download the right plugin for MediaSource? What firmware version are you using?
If you're using the v.xx PDE firmware, make sure you have downloaded and installed the following:
. Creative Zen and Jukebox Driver Upgrade version .30.03
2. Creative MediaSource Player/Organizer 3.30.2
3. Creative Zen and NOMAD Jukebox plugin 2.00.20 for Creative MediaSource
4. Creative Zen Micro Media Explorer Web Update
Install , then connect the player to the PC. Then install 2, 3 and 4 (the player must be connected for 2 to verify you have a Creative product).

Zen Micro problem before iv even got started!

Hi iv just bort the Zen Micro and i cant even install the software, now, im crap on computers but i kno i have Windows XP.
I put the disc in and it came up, so i clicked next and a message saying that it had to close the software appeared!!! What shall i do??
HELP!!
Thanks in advance for ur help
x

Quicktime 7 is known to interfere with the install. Make sure to update Quicktime 7 to the latest version which should solve the problem.

No Zen Micro Problems, Post H

Well this is my first post on the forums and I am this close to buying a zen micro. I would have bought one yesterday until I stumbled upon the head-phone jack problem. I want to hear from people who have a zen micro problem free and how long you have had it. I've owned 3 previous creative players that have all worked great, so I'm hoping that there are only a small amount of people with this problem making all the noise (e.g. the sony psp dead pixel issue). So if you're happy with your zen micro let me know!!

Kpm,
It's ok, most people miss that option at first so it's no biggie. Personally I own a Zen Micro and take is almost everywhere with me. I have had no major problems and the minor ones were self created. I would highly recommend it. Now I do have a bias (as I am a Creative Employee) but I personally love this player.
Jeremy

Zen Micro Problems...Help ple

I've had zen micro for a couple of months now, and on friday, I don't quite know what happened, but it sort of froze while I was using it. After it turing itself off, I turned it back on. The sceen came on normally, but at the next screen that should have been the one that says which song's you're listening to and stuff, it simply said "creative and froze. I tried letting the battery run out by itself, and recharging and turning it on, but nothing worked. I tried plugging it into my computer, but despite the fact hat I had just plugged it in the same way I always had, apparently the computer couldn't find a ny attached devices. I tried rebooting and whatnot already, and even tried wiping the disk empty, but it just keeps on freezing and not working. I tried phoninh in, but apparently my 60 day phone service or something has run out, so I came here. Does anyone know what I should do? :smileyindifferent:

I had nearly the same thing happened to my Zen Micro. It froze on me on the 3rd day after purchased while listening to a song. I would have to wait until it turned off and when switch on again it was stuck on the "Creative" screen. This screen would last for about minute then change to the "Recovery Mode" with four options. I tried all four options but none would work. I finally packed it up and exchanged it for a new one at best buy, this time I bought a 2-year performance plan for 20 bucks.
My pet theory... I used the "plays for sure" option which I believe may be problematic since it's new. Also, I may have made a mistake by trying to use the Zen Media Explorer and WMP0 for syncing. After downloading songs using ZME, I synced using WMP and realized it was trying to re-copy my entire library. I halted this operation and the next day my Zen froze.
My new Zen is now installed using the other firmware (not "plays for sure") ..0. So far, after a week, there has been no problems.
If yours doesn't go into recovery mode after a minute or so, you can force it by taking out the battery, slide and hold the on-switch on while replacing the battery. The Recovery Mode should start up. Good luck and hope you are able to fix yours.
Message Edited by bodivista on -22-2005 05:6 AM

Zen Micro problem need help

Today i was listening to music and my zen micro just froze while playing and no buttons could be pressed and the lock button wasnt on. So i took the battery out and rebooted the player but it froze at the creative screen. I went home and i went to recovery mode and tried to reload the firmware but it said erasing firmware for more than 2 hours. So then i tried a format but it said formating for the same amount of time. I need help please. Also, recently i've had problems witht the headphone jack. When ever i would stick it in it would sound distorted and i would have to move it around until i got it to a certain spot to hear it good again. If anyone else has this problem please tell me. One more thing i had returned my other micro zen in for hard dri've probems and this was my new one do u think if i have to return in (hopefully not) that they would accept it.

If the functions in Rescue Mode aren't working properly then you need to contact Creative Support.

Zen Micro: My comp won't install driv

Hello everyone, this is my first post. I just recently bought a Zen Micro, and during the installation, Right when it was about to finish, I got an error message that read like "There was an error installing the drivers". Everything seemed to be installed right, and everything worked, but when I connected the Micro to my computer through USB, my computer recognized that the Micro was there, but when I tried using the Zen Media Explorer, it said that my Micro was not connected. I tried calling customer support and they told me to uninstall and reinstall, same problem. They also said it might be my anti-virus software, so I uninstalled that, same problem. I even went to download the driver from nomadness.com, and those drivers won't install either. Does anyone know what I can do to get my drivers to install?

just got a zen micro and guess what i am having the same problem, running on widows ME, went through the installation procedure. get a big red x that says windows cannot find driver, tired to reinstall the drivers both from the cd and from the usbman.com site, all end up in the same place, reinstalling drivers is not just happening. the systems subolder shows a yello question mark under zen creative.
a hint or two:
. i had the same problem with my Rave mp3 player and the service support fellow asked me to download the files from usbman.com, still didnot work. returned the **bleep** thing.
now i have the zen and guess what, it is doing the same thing, wonder if it is windows me?
2. when i restart the computer is get the following message (this is new for today)
windows could not upgrade file % etc. etc. this error happened on the restart after installation.
help me please.

Zen Micro problems URGENT h

Hi i have a problem with my zen micro.
when i turn it on e get the following menu
Recovery Mode
- Clean up
2- Format all
3- Reload Firmware
4- Reboot
i tried all of these butit stays the same...
when i get the firmware it doesn't detect my device but with my friends Zen it does...
What is wrong and how can i fix it

If you can't load the firmware onto it, and the player won't get out of Recovery Mode, it sounds like it's probably faulty. You didn't mention when (or where) you purchased the player, but it would be best to contact Customer Support directly for assistance at this point.
Cat

Creative Zen Micro problem! PLEASE HELP

can anyone help me please?
I am on my 3rd replacement for my Zen Micro. I have had problems with switching my Zen on and for it to even attempt to function properly. I turn on my Zen and once the screen turns back to the song that i was playing when i previously turned it off, it plays about 2 seconds of the song and then releases an unpleasant high pitched drone in my ears. This happens 9 times out of 0 whenever i switch on my Zen.
I am doing nothing different whatsoever, other than listening to it throughout the day. It still has 4GB left! I really am very upset about it all.
This is now getting ridiculous. I have rebooted it, uploaded firmware, formatted my Zen and wiped it then put all of the music back on, "cleaned it up" and still i have problems. I am VERY angry, frustrated and completely disappointed in this product. I have never found so many problems with a product!
Please let me know what can be done.
I have emailed Creative Support 4 times in the past week and i have had nothing in return. I need a new player as i use it every day. I cant get a refund (i dont think) because it was a gift and my dad bought it online. I just want a working Creative mp3 player.
Thanks!

It sounds like you've tried everything as far as troubleshooting goes (updating firmware, the options in Recovery Mode). Unfortunately it does look like there is a problem with your player then.
You didn't mention when you originally got the player (the first one, or your last replacement), but in any case it would be best to speak to Customer Support and outline the problems you've been having, and let them know you're not happy, to see what they can do for you.
Regarding e-mail, did you get an auto response back? If not, check your spam filter (if you have one), as you will always get an auto response back when you e-mail us or use the webform. If you did get the auto response, check over it, as usually you are meant to reply to it if the included basic tips don't help, so that someone will deal with your mail directly.
Cat

Zen Micro problem, please help

I changed my Zen Micro's firmware to "PlaysForSure", but then I wanted to get back the original firmware.
So I used the "Recovery mode" to erase PlaysForSure firmware (v. 2.2.02) and then tried to load the original firmware (v. ..0).
Then my problems begun: firmware updater says "Your player is not connected, please connect your player.", altough my player is correctly connected and the drivers and other Creative's stuff are installed.
Computer (WinXP) ofcourse detects the player (as a PlaysForSure device).
I also tried to load the PlayesForSure firmware again, but it didn't work either.
So, what can I do to fix my Zen Micro's firmware?
Does the warranty cover this kind of things?
I would be very pleased if someone knows what to do, because my player really doesn't work now at all.

Okey, now I have uninstalled WMP and WMP Runtime Format, and installed WMP 0 again, but still firmware updater doesn't find my player connected. The player appears in the device manager as a "Portable media player", not under USB devices as when it was running with firmware ..0. If I try to uninstal the drivers, driver uninstaller totally freezes, and I think that all USB devices freeze too. So what can I do now?
pie wrote:
how do you install wmp0, i tried but it wont let me because its an older version
Open add/remove programs, click "show updates", scroll to windows updates, uninstall WMP and then WMP Runtime Format (after every uninstall you will have to restart your computer). Then download WMP 0 from http://www.microsoft.com and install it.

Zen Micro problem

as usual it seems..
Well, since my pc and zen won't find eachother I'm soon giving up. I've read every topic concerning this and I'm soon giving up. This sucks :/
My problem is this, after I had installed all the software and drivers I was looking forward to finally transfer my mp3 to this gorgeous beauty. When I plug the USB cable into the player I get the famous "drrring" sound from both the Windows XP operating system and the "Organizer". Here it looks like there's no problems, but when I enter the organizer it says "Connect the player". I've tried every single USB port on my computer, I've uninstalled every creative thing I could find, and then re-installing it but nothing seems to help.
Anyone knows a good solution to this? It really sucks you know

There may be a compatibility issue with the Micro and the USB Chipset of the computer. For starters I would try connecting the Micro to some other PC to make sure it works. Keep in mind as well that the Drivers for the Micro will need to be installed on that machine prior to connecting the Micro for the first time.
IF that works or is not an option I would also considder trying a USB 2.0 PCI add on card (Preferably one that uses a VIA chipset as there have been reports here of people with connection issues having good luck after gettign one)
Also if you are running Windows XP you may want to try upgrading to Service Pack 2 if you have not already done so.

Zen Micro problem... What the he

You'll probably read this and think I'm retarded but...
How do you play music on Zen Micro?
Seriously... I just bought it, took it out of the box, and checked it out. According to the manual, there are some sample songs on there. The manual also implies that the first time you turn it on, you'll be at the Now Playing screen which has track information. On mine, that screen just says "Select music to PLAY from the Music Library". Next, I followed the instructions to transfer some music from my computer to Zen. That all seemed to go well, and from Windows Explorer I can see those songs on the Zen. Then I disconnected from the computer to try it out.
Starting on p. 30 of the manual is the instructions on how to play a track. It says to hit the menu button to get the main menu (that works). Next, it says to select the Music Library. I was confused about that for a while since there is no such option on my main menu (which, coincidentally, renders the entire rest of the instruction manual useless because it explains all the fabulous things you can do from the Music Library).
I spent a while looking online for help and got nowhere, other than I saw an ad with a picture of the Main Menu, and in the picture Music Library was an option on it.
So help me out here... is there something wrong with the player? Am I dumb? Some combination of the two? Please let me know any suggestions as to what I've missed.
ps: I can get the FM radio to work.

I saw one other post on here that described this problem. I think if you go into the Extras then select the Customize Menus option you can check the box next to Music Library
If this doesn't place the Music Library on the main menu then try a disk cleanup in rescue mode.
To access the resue mode take the battery out. Make sure the player is off and hold the power button over and re-insert the battery. You should boot into rescue mode. From there select Disk Cleanup. It shold only take a few seconds and a % complete should display. When it's done select reboot and the Music Library will most likly be in the main menu.

Zen Micro Problem, please read.

Hello, I've owned my Zen micro 5gb for around 8 months now with a few problems here and there that I could li've with , I use it mainly at work and normally I get around 6hrs battery life but I recharge at lunch, anyway, the past week my Micro will freeze every day when trying to go back to menu options or when I pause a song , it freezes up... I take the battery out , put back and reboot and it goes either to low battery and Im stuck all day with no player or it stays on the creative logo screen , I reloaded my firmware again and it still does this, Ive had to redownload my library about 20 times since Ive owned it and it really is getting annoying dealing with this.... I dont want to buy another MP3 player regardless of brand and am ready to junk this equipment, my questions are:
---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
any help ? when working fine I really love the thing but......

---is it the battery itself? it shows 3 bars but quickly goes to or none within an hour, do I buy another one already?
Possible, but very unlikely. I've yet to see any definite problem with a battery to-date.
---if the freezing isnt due to the battery, what firmware should I use?, I use it mainy with Napster to go, if I use the latest firmware , NTG doesnt recog. my device
Is the 2.20.05 firmware not working with Napster?...
If it's freezing regularly, say once a day, you ought to contact Creative. If you've reloaded the firmware and it's not solved it, then it sounds like the player's faulty.

Zen Micro Problem: No idea what's wr

I have a Zen Micro 6GB. It's been working fine until I plugged it into an older computer of mine. Now I can't add music to it because it doesn't recognize Zen Media Explorer (which is what I use). Frequently it says it isn't plugged in when it is. Plus, Creative Media source pops up with the "organize now" screen when I plug it in.
What's the problem and solution?

Sorry if this is a bit obvious, but have you installed the Zen Micro's software on the older computer that doesn't recognize it's
What firmware version is the Zen Micro?
If it's 2.x, does the older computer have Windows Service Pack or 2 and Windows Media Player 0?

Zen Micro problems. PC Reboots when installing Mediasou

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