Zen Micro Recovery M

I have had some unfortunate experience with ZEN MICRO recovery mode. I want to suggest to creative that they provide more user feed back on the device after each phase of recover mode, clean up ..it should tell you when you've completed the task. Formatting should tell you when it's reformatted, but before that should tell you how long to expect with a full device so we can know how long the process should take. My experience was it hung..or did it's I don't know. If it hangs, what should we do? When they say make sure you have the firmware available to reload, they should be more specific. I find the website does not really fill you in all the way and expect everyone to know how to reload their software via USB connections. Also, there was a lot of confusion when to have the battery in the device and when not to. I had a hard time, when only conncected via USB and without battery in. The device would not go to recovery mode.
This is the third Creative Zen Micro for me. The first one failed after 0 months, they sent me a refurbished one and it did not work. They finally sent me a new one 3 months ago and it just crashed on me a couple of weeks ago. Now I have to go through the laborous effort of getting a Return Authorization (if they'll even do that now). I am at wits end and clearly frustrated. If they device stunk, I would move on, but I really do like the hardware design and wished that Creative would get the software right and maybe ruggedize the software / hardware experience
Zenpatient needs Zen Dr.

I agree that a little more documentation would be helpful. I think I, or someone (I forget), started a petition to get reload OS renamed to delete OS (a better representation of what it does).
I have tried in the FAQ though to detail how long each of these functions should take.

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Zen Micro - recovery mode hang

My Zen Micro do not start. I have tried to use Recovery mode, but it doesn't work. Clean up, Format, Reload firmware and Reboot - they all hang up. It says for example "formatting" on the diplay until for a very long time. Nothing happens. And the PC does not recognize the mp3-player. What can I do?

Sounds like you have a bad hardi've. If not under warranty you can replace it yourself. Not real difficult. Here are instructions to open? http://www.hardwarezone.com/articles...d=33&cid=9&pg=& here is what you replace dri've with. ? http://www.newegg.com/Product/Produc...em=N82E6820270? I have done this to a couple of my player so i know this card works. ?Message Edited by coachop94 on 0-2-2008 03:7 PM

Zen Micro recovery scr

I've had my Micro for about 5 months and love it, but it as of today it won't exit the recovery mode screen. I've selected the cleanup option, then rebooted the player, but the recovery screen keeps coming up. Also, when I try to organize my music on my computer, my Micro library won't load. Help!!!

If the player won't boot normally it won't be able to communicate with the PC.
See the section "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" in the FAQ post and if this doesn't help contact support via the Support > Contact Customer Support link on this page

SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Need help with Zen Micro Photo: It stays in recovery m

Just recently, my zen micro photo has been staying in recovery mode. I have tried all of the four options available? to me in recovery mode. .) Clean up 2.) Formatt All 3.) Reload Firmware? 4.) Reboot. When I try "Reload Firmware". It doesn't really "reload". All it does is erase the current firmware, which it has done several times. My computer doesn't really realize the player. It doesn't allow me to acess my songs, which have already been deleted. It says the "Player is not connected". At first, I thought I needed to charge. I charged it to maximmum. The battery is "FULL". Also, the firmware update doesn't recognize the player either. Whenever I select the reboot option, my player reboots to recovery mode. This does no good, as I have tried all of the available options in recovery mode, and they have done no good. Your help would be greatly appreciated. Thank you.Message Edited by Damaniscool on 04-2-200707:29 PM

do you hear a sound from the hard dri've like it's stuck? this is common. if so, please search this forum for "hard dri've whack" or "percussi've repair".

Help! my Zen MIcro has gone into recovery mode and wont get out of

My Micro suddenly just went into Recovery mode and i have tried all the options and have had no sucess with any of them has anyone else had this problem if so did you get out of it !! i need help cause the bus ride home is no fun with out it

Ohareehoh,
If the Zen Micro is clicking at the point you are describing, then it sounds like the Hard Dri've has been damaged and you are physically hearing the clicking of the dri've. I would suggest contacting support for repair options.
Daniel

Zen micro stuck in recovery mode

Hi
zen micro frozen in recovery mode and i downloaded new firmware on to my pc
but it wont even open im at a loss at what to do any help much appriceated

Have you tried to reset it using a pin of some sort? Or something sharp? Or try taking the battery out and put it back if it doens't have a reset button. It'll do the same thing
WHAT TO DO AFTER:
I did have a problem like this though, and it seems to be common when in Recovery Mode.
Before connecting to USB, first open the firmware update (Don't connect it before hand). When it says to connect, do so, but not before, and then select Update.
I hope this helps Message Edited by flame on 02-09-2006 :39 AM

Zen Micro stuck in recovery mo

I have had my Zen Micro for sevral months and it recently just froze on the recovery mode screen. i cant turn it on or off but i can do the functions on the recovery mode. BUT none of the functions do anything. i tried reinstalling the firmware, but it freezes my computer halfway through the insallation, reboot just turns it off the back on again t the same screen, clean up freezes the player and the other option does nothing either. what can i do, as the uk customer support services doesnt work and i have only been sent an automated email telling me to do what i already have done. is this like the problems the other people discribe and they havd to bin theres, but mine does not seem to be makeing the humming noise.

ok it does make the humming oise but stops after a while and then goes to the recovery mode screen
YOU ARE MY ONLY HELP AS CREATIVE WILL NOT REPLY TO ANY OF MY EMAIL. AND THERE CUSTOMER SERVICE NUMBER WILL NOT WORK
DOES ANYONE KNOW HOW TO CONTACT THEM.

ZEN MICRO - White Scren and impossible to run Recovery M

Hi,
I wrote to Creative support but not received any info to be able to fix the problem with my device.
It seems that it works connected to the PC. I am able to read the files.
BUT
The screen is 3 seconds white, without any written and then go off immediately.
I tried to run the Recovery mode as suggested and also I have upgrated the firmware.
NO CHANCE....
What's happend?
What I have to do?
Do _I have to repair ir? IS It broken?
thanks!

I'm experiencing the same confusion myself.
My Micro came with .02.05 f/w installed. It's not the firmware itself that is confusing; it's the accompanying software. After using it for a few days I decided that I want to continue using it without MTP, so I set out to upgrade to the ..0 f/w. Here's what I find on the Creative support site:
* I selected "Step by Step Zen Micro Firmware Upgrade Guide"
* Next I selected "Zen Micro Upgrade Application Guide" and "Windows XP"
* Here I selected "No" for Would you like to use on-line music subscription services?"
* Now the conflicting direction. The next page, which is for NO music subscriptions, says I need the following software:
Latest Creative Application Package
Zen Micro Media Explorer for Creative Zen Micro without PlaysForSure functionality
This software update package is for Zen Micro Media Explorer (version 4.00.3 or earlier) users only. This package contains the following updated applications:
* Zen Micro Media Explorer (version 4.00.8)
* Sync Manager (version 4.00.5)
* Jukebox Type II Plugin (version 2.00.07)
Zen Micro Media Explorer 4.00.8 for Creative Zen Micro (Software Update Package for Zen Micro Players without *PlaysForSure/MTP Firmware)
ZENM-WBPDE--LB.
* However clicking on the above link brings me to a download page which says this:
Filename: ZENM_PCAPP_LB_MTP_PDE.exe
Creative Zen Micro Media Explorer Web Update
ZENM-WEBUP--LB
This web update enables you to enjoy new and improved features for your Zen Micro player.
This web update package includes the following applications:
* Zen Micro Media Explorer (version 4.00.27)
* Zen Micro Media Explorer (PlaysForSure?) (version .00.2)
* Sync Manager (version 4.60.0)
* Import Wizard (version .60.2)
* CD Ripping Wizard (version .60.09)
Note the difference in version numbers? Which do I really need for Micro firmware ..0? (BTW, this board s/w is terrible - why no BBCode?).
Thanks for any help here.

Zen Micro Photo Recovery Mode Problem !! Help needed plea

I just purchased a white zen micro photo last week. As I was putting music onto my ZMP, my computer ( Dell Windows XP ) froze. I disconnected my player and when I went to turn on my ZMP, I found out that it went into Recovery Mode. I tried all the possible ways that it listed to do.
Clean Up (when I pressed that one, nothing happened .. the screen didn't even change)</LI>
Format All (When I pressed that one, the screen seemed to .. freeze .. but it had a smear of lines .. ?)</LI>
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
Reboot (It turned off and It turned back on like it's supposed to but when it turned back on, it was in recovery mode again)</LI>
My ZMP does not even turn off. This is wasting the battery so please help me. I have emailed Creative but they have not replyed yet.
<FONT size=7>PLEASE HELP !

imsooopawoman wrote:
Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
You must have had firmware on there if it worked, but "reload firmware" actually erases the firmware. It's a badly named function.
Unfortunately though you've tried all you can as a user. The player sounds faulty and you ought to contact Creative support for a replacement.

Zen Micro not booting up and recovery mode doesn't do anyth

Hi,
I just got my Zen Micro yesterday and it worked fine until the second battery charging.
I charged it using the AC adapter. When it finished charging I tried to turn it on but it wouldn't go past the Createi've log (the second screen after the one with the copyright notice)
Since then I've tried all the options in the recovery menu but they don't seem to have any effect. (The recovery mode displays "Creative Zen Micro v0.0.58 at the top)
I tried "clean up" and gave it at least 30 minutes but it didn't finish.
I tried "reload firmware" but after some time I took out the battery and it still gets stuck at the second Creative screen. I don't get the firmware error screen.
Also tried the format and reboot options... nothing.
Yesterday I upgraded the firmware to .02.05 firmware and didn't have any problems. All the software also worked fine on my WinXP machine.
Would appreciate your help.
Thanks,
Greg.

I've had the exact same problems as GregL, except that I have the original firmware that came with the Zen Micro (I was planning to upgrade it until this whole mess happened).
I charged it fully a few times, and it'd been working fine for about fi've days, and now, I can't get past the "Creative" logo screen! Recovery menu works, but the options don't seem to get anywhere. They never get past "Erasing Firmware", "Scan Disk", and the like. I've tried rebooting and I've tried removing the battery, but nothing has changed.
Does anyone know what might be wrong with my Zen Micro?
-MysticBoo

Zen micro stuck in recovery m

today i decided to try to upgrade firmware on my Zen Micro for the first time. It was on .00.06 (I think) and i tried upgrading to the PlaysForSure 2.2.02 update. It was doing alright during the installation process at first, but then my Micro was supposably rebooting and...never came back. It said the installation was suppose to take no longer than 5 minutes. I waited at least 0-5 minutes, still nothing, so i cancelled it. I ended up formatting the micro completely, and I'm stuck in recovery mode. USB will not recognized it being connected. I even try uninstalling the creative zen micro software on my computer and i get some error and it won't allow me to do so. I don't know what else to try, any suggestions?I leave town for a week tomorrow afternoon, so i would really really appreciate any quick help!?Thanks in advance

well let me be the first to tell u there is a way to fix this. I found out yesterday by reading some old forums and found something called the caveman method. All you have to do is hit one of the rounded corners on the bottom of the zen micro against a hard surface (such as a table).
I know it sounds simple and destructi've but it worked for me and pretty much every one on the forum don't believe me heres the link: http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=36568&view=by_date _ascending&page=
It has pages of people stating that it has worked for them. I was so happy that it worked for me since my player has been broken for about 7 months. They say that the micro disk stopped spinning, and by hitting it on a hard surface a few times gets it spinning again. Based off of my experience with the caveman technique, go a little crazy with it. Your going to need to use quite some force.
Unfortunately, after i got mine working i now hear some kind of grain moving inside whenever i shake the player (guess i over did it). Don't let this discourage you though because once again the player is unfrozen and loads pass that dreaded creative copyright and you can now use it.
I do give you one warning, once you get the player working try not to be an idiot like me and reload the firmware. That just brings up a whole other problem.
Good luck Cavemen s lol

Creative zen micro froze, stuck in recovery m

my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

Creative Zen Micro - All time Recovery Mode( Firmware probl

Good. Staff, my Creative Zen Micro does not give to come back toward the normal version Firmware, appears recoverymode and he never leaves you give, says that he has a problem in the Firmware. They help me

My version is : 2.2.02_0.00.65 , and i not can feedback the firmware......says on the turn off, Firmware Problem, and he goes to Recovery Mode... Please help me

Creative Zen Micro Photo is Freezing in Recovery M

My Creative Zen Micro Photo was freezing at the Creative logo so I tried what the site told me too which was trying to "clean up" or "format all" in recovery mode but it freezes when I try to do either of those actions. Please help me.Message Edited by moody5665 on 03-7-200703:36 PM

do you hear a sound from the hard dri've like it's stuck? this is common. if so, please search this forum for "hard dri've whack" or "percussi've repair".

Zen Micro Recovery M

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