Zen Micro / Rhapsody To-Go - problems after upgra

I am using my new Zen Micro 6GB with my Rhapsody To-Go subscription. After performing all the reccomended firmware and DRM upgrades, I still have these problems below, which I already reported the issues to the Real people.
While I'm waiting for their responses, does anyone else have the same issues? Any other suggested solutions?
TRANSFER:
The Rhapsody software refuses to transfer certain tracks that are supposed to be compatible with the To-Go service. The transfer fails and gives me an "unsupported media type" error.</LI>
Solution: Try using Real Player to transfer these tracks. It works for me.</LI>
DELETE:
I cannot always use the Rhapsody or Real Player software to delete tracks off of the Zen Micro player (It does work sometimes).</LI>
Solution: Use the Creative Media Organizer (CMO) to delete them.</LI>
SYNC:
Using the Rhapsody software to Sync in "Overwrite" mode does not delete tracks I removed from playlists. </LI>
Solution: Use CMO to delete tracks, restart Rhapsody, then sync</LI>
LIBRARY CHAOS IN CMO:
Tracks transfered with Rhapsody are in artist folders, but split between two master "Music" folders</LI>
Tracks transfered with Real Player are listed only as individual tracks, not in artist folders</LI>
Solution: ? I'm afraid that re-organizing tracks will cause more problems within Rhapsody</LI>
PLAYLISTS IN CMO:
Rhapsody playlists are shown on the Zen Micro, but cannot be seen/edited within CMO.</LI>
Solution: ?</LI>
I'd appreciate any help anyone can give me.

Hi -- Actually - wasn't aware of that - but I had started Napster just to see what happened - and nothing.
That being said - I e-mailed help desk and got another series of steps to get the device to be recognized. Different drivers to download, etc.
After a few more hours of playing with it - I was able to reconnect and when I reconnected to Napster - the transfer errors were gone.
I'm not posting the steps only because I'm not exactly sure what caused it to stop being recognized in the first place and then what caused it to start transferring again. Personally -- I think it was when I threatened to replace it with an IPOD
Just really glad to have it back!! Thanks all for your assistnce.

Similar Messages

  • Zen Micro Stalling on Boot Up after serv

    Hi all,
    wee problem for ya. Brought my zen micro in for a service after the infamous headphone socket problem to an electronics service centre I'd been told are pretty good. I even printed out the instructions I found on the boards at http://www.noboundrees.com/micro_fix/. Three and a half weeks and ?35 later, I eventually got the player back but no go on boot up!
    All I was getting was the Creative logo and then it just hung. I didn't even get the drop of water animation thing!
    Went into recovery mode, tried resetting, formatting, reloading firmware... Everything I could think of but nothing worked.
    Eventually brought it back into the service company to try to get them to fix it which, after a few days it looked like they did. They managed to get it into the normal operation menus. According to them, all they did was open it up and close it again! As soon as they gave it back to me though, it stalled when I was trying the radio and from there, back to the logo at boot up problem.
    This looks to me like the problem lies with them, they're obviously not agreeing with me yet though! The player was working fine before that!!! Is there anything I can do about this? Can anybody recommend anything that could have gone wrong?
    Thanks for your time,
    Tony

    The same thing happened to my Creative. I have tried various methods to remedy the problem, but to no avail. I would reccomend applying for an RMA, to get a new Creative- that's waht I did with mine.

  • Zen Micro w/ Headphone Jack Problem: RMA or n

    Hi everyone,
    I have a silver Zen Micro, and am currently experiencing this very annoying headphone jack problem where sound gets distorted depending on how I move the headphone jack. Additionally, my player turns on by itself occasionally when it's in my pocket-- I'm not really sure what kind of problem that is, but it's very fraustrating nonetheless.
    I bought my player in late November, and it's already past the three month full warranty period, so I've been told that if I send it back for RMA, I will need to pay a $40 admininistrati've fee. Thing is, I'm a student in college, and don't have the money to pay for both shipping and repairs. And I don't really want to open my player up and risk damaging it either.
    What do you think is the best course of action? Should I just send it back and pay $40? How reliable is the RMA process-- and what would happen if the same problem occurs again? Pay for shipping & repairs another time?!
    Thanks,
    Mark

    Yes I totally agree with you man the problem is VERY annoying. This is my second Micro I got from Creative and it is having the same problem as the original one I bought and had to send in for 'repairs'... I'm not sure if I am still under the warranty but i dont want to go through the whole annoying process of doing the RMA stuff and possibly paying for the repairs. I just might do it myself... But the Mini is looking very nice right now.... :smileyvery-happy: Just joking.

  • Zen Micro Media Explorer (P4S) Problems, anyo

    I may have missed a thread on this, but frankly, I'm surprised that no one else is complaining about this problem.
    Since upgrading my firmware to make the Micro Audible-compatible, I find the new version of "Zen Micro Media Explorer" suddenly very deficient!
    Selecting "organize music in device" now offers a VERY limited function. The old interface is gone, replaced with just another (windows) Explorer window with a folder called "Music" in it. You can't sort your player's contents by genre or album, just artist (folders).
    If you open an artist folder, then album folder to get to the tracks, you can't "edit track properties" on more than one track at a time (for instance, if you need to correct the genre on all files for an album or audiobook).
    All these options USED to be available in the old version of "Zen Media Explorer". Now I'm regretting upgrading to the "plays for sure" firmware -- this is probably what's causing the limitations.
    I'd sure be curious to see if anyone else finds this as frustrating as I do... I can't imagine Creative making a software upgrade LESS useful, but it appears they have!
    Thanks,
    Dave

    I completely agree...this new software is a major step back! ... I get the feeling that Creative struck some sort of deal with Microsoft and dumbed down their software in favor of Media Player 0!
    For a while there, I was able to turn all my audio over to Creative's software - I was using it to listen to the music on my PC, organize, burn, transfer to my Zen, and life was great!
    Now that I've "upgraded" to this new firmware, Microsoft's Media Player keeps butting its way onto my screen and draining all the life out of my computer!
    For example, I used to be able to right-click on a song and select send to --> Zen...now all I can do is add the song to my Media Player sync list! Media Play is such a resource hog that i don't even bother... I'd rather just go into Creative's software and use the import wizard.

  • Zen Micro with PC connection Problems and no firmw

    I'm running on Windows XP Service Pack 2 and I have Windows Media Player 0.
    ...and my Zen Micro wouldn't be detected, so I formatted it completely and I tried reloading the firmware. My old Zen Micro with v firmware still connects perfectly well, but Windows just doesn't detect my v2 firmware (now no firmware) Zen Micro.
    Advice, please?
    :edit:
    Windows DOES detect my Zen Micro now...but I still can't do anything with it. It appears as MTP player connected:
    http://i3.photobucket.com/albums/y52/bkblade/zen.jpgMessage Edited by bkBlade on 04-25-2006 2:4 AM

    bkBlade,
    Check this Knowledgebase article SID0053 and make sure the USB registry entry is correct. If you do make changes to the registry base on the Knowledgebase info, then try reloading the v2 firmware again.
    Jason

  • Zen Micro Keys won't work after uploading tra

    Monday night I downloaded all the firmware onto my new Zen micro and when I did that Napster finally let me start transferring all my music back to it. Everything seemed hunky dory so I went to bed while I waited for 200ish songs to transfer over. When I got up yesterday morning and turned on the Zen, Napster recognized that there were tracks on it, but none of the buttons worked. I couldn't flip through the menus or see anything except the main screen. So I left work early so that I could call Creative's customer service line before they closed. Basically the guy talked me through re-downloading the firmware back onto the Zen and then Ta-Da! all my playlists showed back up and I could flip through the menus and play the music. But he suggested I remove all the tracks and re-load them in case any of them had bug (but my though was....shouldn't re-downloading all the firmware DELETE all the tracks in the first place?) But whatever. I re-transfer all the tracks over to it and went to the movies. When I got home....same thing as Monday. Napster's recognizing that indeed, there are tracks on the Zen, but I can't navigate through any of it's menus and the keypad acts like it's broken. Keep in mind, I just pulled this **bleep**er out of the box MONDAY NIGHT.

    Keys not working can't be related to Napster.
    Run through the advice in the "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" section of the FAQ post.
    If this doesn't help the player is faulty.

  • Zen Micro Photo Recovery Mode Problem !! Help needed plea

    I just purchased a white zen micro photo last week. As I was putting music onto my ZMP, my computer ( Dell Windows XP ) froze. I disconnected my player and when I went to turn on my ZMP, I found out that it went into Recovery Mode. I tried all the possible ways that it listed to do.
    Clean Up (when I pressed that one, nothing happened .. the screen didn't even change)</LI>
    Format All (When I pressed that one, the screen seemed to .. freeze .. but it had a smear of lines .. ?)</LI>
    Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
    Reboot (It turned off and It turned back on like it's supposed to but when it turned back on, it was in recovery mode again)</LI>
    My ZMP does not even turn off. This is wasting the battery so please help me. I have emailed Creative but they have not replyed yet.
    <FONT size=7>PLEASE HELP !

    imsooopawoman wrote:
    Reload Firmware (I never had firmware on my ZMP to begin with)</LI>
    You must have had firmware on there if it worked, but "reload firmware" actually erases the firmware. It's a badly named function.
    Unfortunately though you've tried all you can as a user. The player sounds faulty and you ought to contact Creative support for a replacement.

  • Creative Zen Micro Photo 8GB Driver Problem XP USB

    Xp couldnt find driver to install for Creative Zen micro photo 8gb. I have P4 Xp sp2 USB .. It works fine with other.
    But when i connect zen Micro Photo 8GB it says "Unknow device creative zen micro photo" the player doesnt come with any driver.
    can you Please help me?
    Is it something to do with firmware?

    anant wrote:
    Hi ted, can you tell me What is MTP device n wht its connection with WM0?please.. It will be a great help! ?
    MTP is a protocol. For our purposes it means that the driver should be included with WMP0. (...and that is the connection, you get the driver by installing WMP0.)

  • ZEN MICRO CONNECTION DETECTION & FIRMWARE PROBLEM! Please help

    Last night i installed the new 'plays for sure' firmware for my creative zen micro 4gb. I have windows media player 0 and my system is running service pack 2 by the way.
    The firmware installed fine and i went on media player to transfer all my music back onto the player.
    This took ages! But it said it was on there ok.
    Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
    All the music was there just fine.
    I disconnected it from the PC and turned it on... and it's completely empty! I went to information in the player to check that what i was seeing was true and the player just crashed. The only way to turn it off was to remove the battery.
    I have reinstalled the driver and reconnected the player and windows xp does the noise to let me know the player is connected... but it isnt being detected by media player and it doesnt come up in My Computer.
    Please help asap!!! Sorry this is a long post!!!
    L

    Lenni wrote:
    Just to be sure i went into the E dri've- for the first time the player had registered there so i could check everythign went on ok.
    This is the odd part. If you copied to the E dri've you must have copied to the USB mass storage area of the player (the player can be configured with up to 4Gb of USB mass storage that's ONLY for data files). The player should appear as a device in Windows Explorer for the audio part, so copy the files to that, NOT to the E dri've.

  • 4 day-old Zen Micro now gives "Hardware Problem" Scre

    Worked perfectly for first 2 days. Then yesterday it started freezing when I tried to shut it down. Today after I took the battery out it said "Hardware Problem" and won't allow me to do anything else (or go into the repair screen). I guess I have to return it.
    -Jesse

    Thanks for the info. I have to hand it to Amazon: I went online this morning to Amazon.com and clicked to submit my claim for a replacement. In the comments area I said that if they could send me out a new one one-day service I would take it, otherwise I just wanted a refund. I already got the notification that a new one was sent one-day mail, with no charges at all (shipping or otherwise). The link had a UPS label to put on my old box so I can ship it back for free. That's great service to me! Actually more convenient than if I had bought it from a store!

  • Problems with upgrading firmware in Zen Micro 4

    I am currently having a problem with upgrading the firmware on my Zen Micro 4 GB. The Zen Micro seems to hang right after the first reboot, therefore not finishing the whole upgrade. I am currently trying to upgrade to 2.2.02. It seems that whenever I try to reboot the Zen Micro while it is connected via USB, it hangs at the Creative Logo and I have to end up resetting the system. Oddly enough, I have a second Zen Micro that I was able to upgrade the firmware with no problems whatsoever. Any suggestions?
    P.S. I do have Windows XP SP2 with WMP 0 installedMessage Edited by Hubmasterflex on 0-07-2006 04:23 AM

    Try using reload OS in the recovery mode to erase the current firmware, then connect to the PC and reload. You take a risk doing this though as if the firmware won't reload from the PC you'll be left with an effecti'vely useless player, and you'll have to contact support to get a replacement.

  • Zen Micro - Firmware Problem on start

    Hi, I have recently begun getting an error on my Zen Micro about a "Firmware Problem". When I switch on my MP3 Player it goes into the normal startup procedure, Copyright and?Creative logo but than I get an error message saying, "Firmware Problem". When in this error message I am unable to do anything, the computer will not detect it and I cannot get into safe mode or the main menu. Please help!

    Go to the website download page and download firmware version .xx.xx. Disconnect the player from the computer and access the player Rescue mode. Select Reload OS option and wait for prompting to connect the player. After that, run the firmware update you have downloaded.
    Jason

  • Problem with Zen Micro TravelD

    I had a 5GB?Zen Micro which started "skipping" when I used it with the TravelDock. I returned the TravelDock for a replacement. The Zen Micro worked fine for several months, then started "skipping" again. Finally, one day while using it in the TravelDock, it froze on re-building library and I was never able to revi've it. Note that I never had any "skipping" problem while using the Zen Micro with the headphones-only with the TravelDock. I bought a second 5GB ZenMicro a month ago. At first, all was fine when I used it in the TravelDock. The last few days, the "skipping" has started again. As with my first Zen Micro, I have no problem with any track when I use the headphones. The skipping while in the TravelDock is not always on the same track, and again, those tracks play fine when I use the Zen Micro with the headphones. Has anyone else had this problem Any ideas Thanks for any help!

    I've had the same problem since I got the thing, except that it's SPORADIC. Nine times out of ten I can't connect. I've tried other cables, other PC's without bettering the odds.
    Most of the time:
    () Plug in the Micro.
    (2) Hear the USB connection "bong" sound.
    (3) "MTP Media Player" window opens. "What do you want Windows to do?"
    Take your choice
    * Synchonize Media Files to this device using Windows Media Player
    * Take no action
    (4) It doesn't matter. If I select "media player" it can't find the device. If I select "no action" and then click on "My computer" the flashlight searches, but it can't find it either.
    (5) Note the Micro says "Docked" with solid arrows. It looks connected to me.
    (6) Unplug the Micro.
    (7) The Micro still says "Docked" and now I have to remove the batteries to use it.
    I tried e-mail help from creative. They had me try "clean up," they had me try un-installing and re-installing the PC software. None of it made any difference. Finally they suggested reverting back to the old non MTP software. At that point I gave up on them because I had the same problem before I upgraded.
    I tried calling creative. They had my try "clean up" which of course did nothing. Finally they said I should exchange the unit. I'm not convinced that would help, and I don't want to be without it for 0-5 days.
    Scanning this forum today I see two more suggestions. Let the battery run down a bit before syncing. Don't let the USB root hub turn off the power. I'll try, but I don't have much hope.

  • Problem With Zen Micro 5

    Hi,
    I have Creative Zen Micro 5 GB,The problem is, Whenever i starts player it structs?at wel come screen,?i tried scan disk but it taking lot of times,and also samething with formating,During format and scandisk i heard some noise sombody help me regarding this issue.
    Thanks?

    Hi there,
    I'm having the exact same problem. The beeping noise goes on for about 0-20 seconds, right? When it stops, everything freezes, correct? And also, it freezes on the home screen. When taking ou tthe battery for fi've seconds, and then put it back in while holding the power button on, it will bring you to the recovery screen, which will continue to freeze from there, no matter which of the 4 options you choose, right? I also smell a kind of acidic smell if you take out the battery and smell the mp3 player.
    So, I'm also having the same problem. How long have you had your 5 GB Micro player? I've had mine for about .5 years. This makes me uneligible for me to recieve email support.
    If anyone know how to solve this problem, please respond.
    PS, I'm also having problems with the headphone jack. If you push the input jack to far in, the music either stops coming through the headphones, or you can only hear it through a single channel.

  • The Zen Micro Headphone Jack Problem Thr

    First of all please don't post comments only and only post if you have a problem. Treat this thread like the "Experience with your Creative Player." I want to see how far this thread can go and to see if this is a big problem. Please be respectful and honest about this issue. This is only for the Zen Micro right now since it's the one player that most of users here have issues with. Who knows that someday Creative might look into this or to really see if there really is a problem or not.
    If you have friends or anyone else you know who owns a Zen Micro and has this problem, tell them to join the forums and post here, try not to post for them unless they are part of your family. Like if you were trying to do this for your son or daughter.
    If you own more than one Zen Micro and that they have the same problem, try to list them seperately. If you just got your player fixed or RMA'ed, made a post here in the past, then all of sudden it breaks again. Please post again with the same format. I want to make sure that each post is for one Zen Micro. Though the moderators are the only exceptions to this.
    If any of you think that this thread needs to be edited in any way, please send me a Private Message so I can make the changes.
    The format
    ) Capacity
    2) New, Used, Refurbished, Replacement? And where?
    3) How long you owned the player?
    4) Explain exactly what happened when the problem occured?
    5) Did you fix or solve the problem? If not, say so. If yes did you RMA by warranty? Fix it yourself?
    6) If you did get a replacement from Creative, is this your second player? Third? Fourth? Fifth?
    7) Your own comments/opinions to the whole issue and anything else you want to add. Like RMA service was bad or it was great.
    This is my example and only an example.
    ) 5GB
    2) Bought New at Buy.com
    3) Since March '05 or about 0 months
    4) I was just listening to some music then all of a sudden, the right side of my headphones just had no sound coming out. I tried other headphones and it had the same issue. This happened at around November of '05.5) Yes. Got an RMA from Creative. Took about two weeks and I ended up getting a replacement. Cost me $25 not including shipping
    6) Happened on my first player. The replacement will be my second one.7) I think Creative did an awesome job in taking in my player even though I couldn't prove that my warranty was valid. Customer service was excellent. Thanks Creative!

    ) 5 gig
    2) New from www.ecost.com
    3) I got it for Christmas
    4) Eventually the sound started to get kinda messed up, and only come out of one ear. i was able to fix it by moving the plug, but that only worked for a week or so.
    5) I RMAed the player, although I still have not gotten a replacement, Creative recieved my player 7 days ago.
    6) No replacement recieved as of now
    7) I think Creative needs to address this problem not just by having people RMA their players, but rather by changing the way the micro is designed. I am also disappointed by the whole RMA process. The status page is rarely updated, my RMA has taken 2 days longer than it should have, and there is a lack of information as to whom I need to contact about this. I'm a big fan of Creative's mp3 players, but this may be my last purchase from them. their costumer service is really lacking it seems. If my replacement Micro (if I ever get it) breaks, I most likely will try another brand.

Maybe you are looking for