Zen Micro, Screen stuck on Creative logo, free

I was jogging recently and my Zen Micro fell off the pants clip i had on. When i picked my micro up off the ground the song i was listening to, was still playing, and played for another minute, before the micro shut off completely. It then would not turn on with the power button. So i removed the battery, and put it back in, and the micro came on, and the 'creative' logo was the only thing on my screen. With the logo on the screen, my micro wouldn't do anything, and just freezes. Anybody know how to resolve this predicament that im in? Or anybody have this happen to them, and know how to fix it's? I would appreciate any help i could get, Thank you in advance!

You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
The last option before sending the player in would be a firmware update.
Cheers,
Jan.

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Zen Micro 6gb Stuck at "Creative" l

First off, I realize there have been many topics relating to booting up and the screen freezing at the welcome creative screen. I just need to see what needs to be done, wether it be manually or by customer support. Recently on vacation, I dropped my Creative zen micro about 4 feet onto concrete. Now when i picked it up to check it out, there were no scratches or pieces that fell off. Also there was no rattling inside of the mp3 player. Later to my suprise, when turning it on, it froze at the "Creative" logo, and would not procede to go to the menu. I slapped it on my knee a couple times, nothing to serious, just seeing if anything that came loose, would set back in its place. Well it worked, don't ask me how, but it worked. I succesfully got to the menu and could listen to music. Well later, when I turned it back on I noticed it got stuck back at the creative screen. Somehow, when I put pressure on the mp3 player, something happened, and it booted back to the menu, like it would normally. Everything seemed fine, until about 3 days later it all happened again, but for good, its not going to the menu. All I see is a white screen with the black text that reads " Creative ". The only way to turn the player off, is to take out the battery, When plugged into my pc, it charges, and proceeds to glow in and out,.. but the screen light stays at a solid brightness, while the blue outlining fades in and out. I tried running all the options in the reboot menu, like format, and clean disk, but they all freeze up/ My pc recognizes the mp3 player, but the creative software I have installed does not. I tried updating the firmware, but it says my player is not connected. I thought about contacting customer support, but I notices that the seal is ripped, or "tampered" with. Its very easy top break the seal on accident, all you have to do is move the metal plate downward, and the seal ri
ps.
At this point, I just disassebled the player to see if there were any loose parts, and I noticed everything seemed to be in order, and I put it back together to find the same results as before. Well I have it disassembled again, with all the parts layed out. Any help would be great.
Also, one last question.. Is there anyway I can reset the hardri've manually, as in, is there a little reset button on the hard-dri've that would format it's I have it in my hand, was just wondering if I could reset it.

I started reading in this forum because my Zen Micro Photo freezed today . It left the bag of my trousers and hit the floor. I am now wondering how much people do have the same problem as me. My player was falling the first time from the height of my knees and it was turned off. Startup stucked on Creative screen.
It seems to be that Creative harddisk players are especially vulnerable to hits like this. It is acceptable when it does not work anymore after hitting the floor 0 times. Or when it falls from a table. But already after the first time from a short height?
I tried what administrators do not advise:
Banging the player during startup. Reached music library. Had to bang two or three times more and all was okay. I am not sure for how long this will hold.

Zen Micro is stuck on Creative lo

For some reason my player won't let me access it. I think somebody dropped it, i hope not though. The Trademark, copyright, and name appears, then the "creative banner" pops up and stays there.
I've already gone to the rescue mode, but nothing happens when i choose an option. All it does is say "Formatting..." or "cleaning..." i've tried it more than once, and nothing happens. (for hours on end)
Someone please shine some enlightment upon me.

You can always try removing the battery and seeing if it reboots correctly, after you tried the Rescue Mode options.
The last option before sending the player in would be a firmware update.
Cheers,
Jan.

Zen micro hangs on both creative screen & rescue screen

help me obi-wan-kenobi...
my zen micro is stuck on the creative screen, when i take the battery out and go into rescue mode it just hangs on that screen too. it wont let me choose any of the options?
any idea's what to do other than use it as an expensi've paperweight or chew tow for the dog?
thanks b.

bk2000,
Go here:
http://www.nomadness.net/modules.php...ukebox+Zen#209
And next time please check the FAQ that SSR put so much energy into.
Good luck with your problem!

Stuck on "Zen Micro" screen... help

When I turn on my Zen Micro, it shows all the normal screens like "creative" and etc. But after the drop of water screen, it goes to the Zen Micro screen and stays stuck there. I've already tried rebooting and disk cleanup and it still does the same thing. Any suggestions?

Have you tried upgrading the firmware or formatting the player?
Note that both option erases all contents on the player.
If both suggestions does not help, it's best to get in touch with support.
Message Edited by KokChoy-CL on 02-22-2008 02:42 PM

Creative zen micro froze, stuck in recovery m

my creatice zen micro froze on the CREATIVE screen, i have got it to recovery mode but i am overseas i dont have my usb cable with me and i do not want to lose my data as i dont go home for three months. If i format will it fix the problem without me having to reinstall the software? What should i do?

Thanks for the replies regarding the recovery mode but have already done disc cleanup and nothing has happened am i running out of options? is reformat the only option? If i plug in my mp3 to the computer can i transfer all of my songs onto the computer, then reformat so i dont lose all the data completey? I dont have the songs on the computer, transferred them straight from cds.

Zen Neeon Creative logo free

Hi, I managed to use my mp3 player about 4 times before it started playing up.
It freezes when you turn it on at the "Creative" logo.
The player is recognised when i plug it in via USB, it charges and I can play with the music. But every time i take it out (safely removing hardware first) and hangs on the logo when I press play.
I have resetted it lots of times.
I try to update the firmware but it doesnt let me.
This was an xmas present and i really want it to work. Has anyone found a solution?
Thanks.

i have the same problem as you. it worked fine all of christmas day, and half of yesterday. then i put more music onto it then safely removed it from the pc, turned it off. then came back and turned it on and its frozen to the creative logo. the only way i can turn it off is to reset it, and then it freezes when i turn it back on. im so annoyed because i had been waiting ages and i finally got my mp3 player and now its stuffed. id sure appreciate any help anyone may have.

[Zen Micro Photo] Stuck in b

My Zen Micro Photo gets stuck in the bootscreen. When I turn my Zen on it says "Creative" and after a couple of seconds "Zen Micro Photo". While "Zen Micro Photo" is in my screen it does nothing. I tried to take out the battery and turn it on again, but still nothing. Only after a couple of hours it starts working again.
It als doesn't connect properly with Windows XP.
The problem started a couple of days ago when I activated the removable harddri've mode on the Zen to connect it to Windows 2000.
Should a reload of the firmware help?

See the section "My Zen is not behaving properly, won't startup, or goes into rescue mode. What should I do?" in the FAQ.

SOLUTION - Zen Micro Photo Stuck in Recovery M

My Zen Micro Photo got stuck in recovery mode after I followed Creative Labs Technical Support suggestions. They had me do a Clean Up, a Format All a Reload Firmware and a Reboot. After doing this my unit was stuck in Recovery Mode. They then had me load the latest firmware. v .3.0, from a PC connection and I found that it worked fine, but doing the above steps put me back into Recovery Mode hell. So I did some testing.
I loaded firmware version .20.0 from my PC thinking the problem might be in the firmware version. Doing the steps they had asked me to do caused me to be in Recovery Mode Hell, so again I loaded firmware from my PC.
This time I went through each item one at a time and rebooted after each. Clean Up/Reboot, Format ALL/Reboot and Reload Firmware/Reboot. They all booted normally except when I did a Reload Firmware.
Next I loaded firmware v .3.0 to my unit again and did the same test. Again it put me in Recovery Mode Hell after I selected Reload Firmware from the Recovery Mode screen.
Conclusion DO NOT LOAD FIRMWARE FROM RECOVERY MODE. If you have to load firmware at all, do it from your PC connection. I'm going to copy this into the VERY LONG message I have had with Creative Labs Technical Support over the past 5 days and let them know what I have found. I hope this helps others to fix their Micro Photo.

I am having a similar problem. I am stuck in recovery mode and my PC won't recognize the MP3 player at all? I have rebooted, cleaned up, formatted, pulled the batt, etc. Finally I pulled the battery for longer than 30 seconds and that seemed to fix the problem. We will see.
JW
ECIT: oh ya, I am using a microphoto as well.Message Edited by Jfawkingdub on 06-29-200703:2 PM

Zen Vision M: Stuck on Creative L

Hey guys, I just got a Zen Vision M from Amazon yesterday. When I connected it for charging on the AC/DC adapter, it showed a Creative logo and all lights turned on. And then, that's it. The manual told me to turn it on while it's charging. Nothing. It's still stuck on the creative logo. I unplugged it three hours later and tried to turn it on. The screen won't turn on. Tried to connect it to the computer and turn it on. Nothing. So I plugged it back on the charger, and there the creative logo appeared again and all lights turns on. And that's it. I can't seem to turn it on. Anyone can help me?? *Tears*

Can somebody at least tell me why this keeps happening to all Zen products?

Zen Micro Photo frozen on Creative scr

Hi, I have had my Zen Micro Photo for three months and it has worked fine untill today. When I turned it on it went to the creative screen like it usually does and it just stayed there. I tried taking out the battery and putting it in again but it did the same thing. It doesn't even do anything when I hook it up to the computer. What can I do? I'm freaking out here please help me!!!!!!

It could be that the microdri've is "stuck" or in failure.
While the MicroPhoto is turned off, try tapping (well do it very firmly and with enough force) on the palm of your hand, restart the MicroPhoto and see if it boots up completely.
If not, a firm smack on a table top or counter may unstick the heads of the microdri've if that is what's preventing the microdri've from completely booting up.

Zen Micro locked up on "Creative" scr

My new Zen Micro is locked up on the screen that just says "Creative". I can't get it to do anything. I've removed the battery and tried the recovery directions. It will get me to the recovery menu but after selecting a function it just sits there. Any suggestions? Thanks.

Happened twice on the first two I had... I have still, serious issues with my third. I am contemplating abandoning ship..

Zen micro screen prob

ok well, i got my zen for christmas (this year) and i woke up this morning to use it so i turned it on and for some reasn the backlight comes on but nothng shows up on the screen! you can here the clicker when u move around the menus but cant see anything and when i press the play button i can still listen to music. anyone have any ideas of what i can do?

Thats interesting, try the reboot mode on it here how"?How do I enter Recovery Mode on my Zen Micro?To go into Recovery Mode
Take out the battery, press and hold the ON/LOCK button in the ON position and put back the battery back.
<
Wait until Recovery Mode appears on the display
<
You have the following options
Clean Up - (To rearrange your stored data)
<
Format All - (To format and remove all data)
<
Reload Firmware - (Reloads your player's operating system - Do not choose this option unless you have downloaded a firmware update from the Creative website)
<
Reboot - (Restarts your Player)
<
If that doesnet work contact creative by e-mail or phone, here is there e-mail
http://us.creative.com/support/custsup/welcomeds.asp
they respond within 24 hours.
Hope this hel
ps.

Zen Micro Screen Fadin

hey. I posted a topid earlier about why my firmware wasn't working, but i found out that it was because i have Windows Media Player Installed..but i ended up getting the firmware on. Now i have a worse Problem. Earlier today, i was using my zen micro, and out of nowhere the screen just faded away. I could BARELY see it, and that was only when it was tilted at a certain angle. Now it is back to normal and running fine as far as i know. Why did this happen and will it be a problem in the future should i send it to Creative or would they just reject it since the problem isnt occuring right at this moment so, should i send it, or ignore it's PS: my battery was fully charged at the time

ok problem solved...

Zen micro locks up on creative l

My creative zen micro locks up on the 2nd creative logo when i attempt to start it up. I tried recovery mode. But when i click on format or something it brings up a little window saying formatting or something along that and just sits there. No my computer does not detect the mp3 player either.

The same thing happened to me and I called the co. and they told me to send it in, (bad hard dri've)not only that the head phone jack was loose so i only got like half the sound, either high's or lows it sucked. I only had it for a month!!

Zen Micro, Screen stuck on Creative logo, free

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