Zen Micro SE Sound Probl

Recently when I turned on my Zen Micro, I found that the audio was not coming through the earphones properly.
I thought that it could be the earphones, but after trying three different pairs, the problem still exists. I also tried my earphones in another mp3 player and they work fine.
I think that the headphone connection is faulty. I always have my zen micro in my pocket and now when i walk along the music dips in and out.
i got my zen micro SE in august 2005 so it is still under warranty i sent a message to creative a week ago but it is looking unlikely i will ever get a reply.
this player cost me ?30 and im not happy.

lauren87,
Did you receive any auto-responses back from support after you send in those email? If you didn't, properly they didn't receive those query from you too and it's best to send in again. You might want to check your spam trap/filter just in case those email are stuck there.
Jason

Similar Messages

ZEN Micro - Playing MP3 Probl

Hi ZEN Micro Fans
have a problem I need help for: MP3 music to play on my Zen works in 99% fine - sound is good and now problems. However, some other mp3 files (around 6MB big) with talking (speeches) are played in "slow motion" --> sound is good, but as I said, just sounds like if you had a vinil disk on a player and manually slowing down the disk.
Does anybody have an idea what the nature of my problem could be?
By the way, the same file played on my pc's mp3 player works just fine. I have re copied the same file to my ZEN again and again --> no change, the same behaviour.
Many thanks
Urs

They are probably encoded at kHz, which the Micro (nor any other Creative player) can play.
You'll need to re-encode them to 22 or 44kHz. Try something like dbPowerAMP.

Zen Micro headphone plugin probl

I'm not very sure whether this should be posted in this forum, but this is the second time that this problem occured, my zen micro gives me distorted sounds when playing music, and I have to push back the plugin where the earphone and the zen is connected just so music can be heard properly, what sort of issue is this, this is the second time that it had happened even after I returned it for repair and obtained a new one, and the same problem occured.

It's a fault with the headphone jack. The connection to the circuit board is arguably not strong enough, so in some players it partially breaks away from the circuit board causing these problems.
Some users have posted purported emails from Creative to say this has been strenthened in newer models, but Creative Support haven't confirmed or denied it on the forum.
You'll have to get the player replaced, but let Support know this is your second replacement so hopefully they can expedite matters.

Zen Micro 6 GB probl

Hey everyone. I bought my orange 6 GB zen micro October 2005. I had dropped it before and while I was still under the warranty, I sent it to Creative and had it repaired. It has been more than 8 months since I even dropped or tapped the zen wrong. Two days ago, I had dropped it and then everything went wrong. It seemed fine so I turned it off. I turned it back on and it went to the "Creatiev" screen and then it shuts off. I tried to reboot it. I turned it on, put the battery in and then scrolled to reboot but it would not let me press it. Though I could scroll to it. I have e-mailed Creative but I am no longer under the warranty. Does anyone else have this problem or know how to help? Should I just sell it and buy a new one and invest in a longer warranty? Thankyou. A response would help out a lot.

You could try updating the firmware to see if that hel
ps.
But it does unfortunately sound like there is a (hardware) problem with the unit though.
Cat

Zen Micro voice recording probl

I borrowed my roommate's Zen Micro to record some li've voice tracks. I recorded fine, and I am able to listen to them on headphones with the Micro.
The problem I am having is getting these tracks to a place on the computer where I can can make the tracks into a disc. I downloaded the software for the player from the disc that my roommate has twice now, with the same results. The Zen Micro media explorer does not recognize the player when it is plugged in, and neither does the Creative Media Source software. Windows Media Player (verion ) does recognize it, and I can download the tracks, but when I try to play them back, it just scrolls through each one and will not actually play them.
So, I have tried dowloading the software, removing it and downloading it again. I tried the old version of Media Player, with the result being that I could not view the player at all, so reinstalled version . I am running XP with SP2.
Any and all suggestions would be appreciated, as these recordings are for a gift!

Yes, you can put the recordings onto your computer in WMA format. The sound quality is great for what I use it for.

Zen Micro with booting proble

Hey i had this zen for 2 weeks so far and I've read the faqs and tried what it had to say.
My problem is that my zen micro freezes on the Creative logo. Now it worked before but in the past few days its been like this. I've did clean up reformated it and reloaded the OS/firmware. The only thing about the firmware is that it needed to boot up but like i said it freezes. It when i tried it a second time it said that the firmware is the same as the update so does anyone think i did it right? Suggestions in fixing my Zen micro is greatly appcreiated.

If you updated the firmware and then tried the same update again you will of course be told you have the same firmware. The only way to reload it is from rescue mode (using the reload firmware command).
Realistically though if you've updated the firmware and the player is freezing once or twice a day it sounds faulty. I would contact support.

Zen Micro - Garbled Sound.

Hey guys,
Im new to this Zen Micro thing, because i just acquired it broken from my sister. She got this thing on Christmas, and about a month after, broke it. Right now, it plays all the songs, connects to the computer, and its library is fine. The problem is that the sound becomes garbled/wangy about 20 seconds after the song starts playing. Usually, the songs are ok for the first few seconds, but then the sound becomes wavering and it sounds like the music is under a destortion setting.
I guessed this probably isn't a firmware problem, hopefully not a hardware problem, but i was told that it was a problem with a soldering point, and i would need to RMA it.... Im not sure if this is true, and would be REALLY happy if i could fix it before i go on my trip in a couple days. Anyone else have this kind of problem?
Thanks!

Im reformatting it, disk clean up, and upgrading the firmware as we speak. I will proceed to put new music on it and then test it through the computer (if that is possible which i think it is). If i can plug speakers into it also, I will . Ill let you guys know how it goes, but in the mean time, any other suggestions or experiences with this situation? Thanks!

Problem with my Zen Micro's sound j

Okay, I am getting very, VERY sick of all the hassle with this litlte piece of junk.My Zen Micro has had a series of problems and, personally, I just want rid of the little beast. But, unfortunately, I'm not one of those cliche upper-class Canadian kids who can harass their parents into getting them a new one. So, I guess I just want to know if anyone's got any suggestions for me in my predicament.My Zen Micro's headphone jack recently became faulty and, as I have had multiple problems with it, I'm used to this. So I brought it back to the place I got it from and requested, very calmly, for them to ship it out for repairs. And, just my luck, that complany recently got into an argument with Creative and will no longer carry, service, or support their products. WONDERFUL.My warranty is going to be void in a matter of days and I'm very, VERY frustrated. This means they're no longer honouring my warranty, and, to me, that's just NOT COOL. I would like to stress that this is the HEADPHONE JACK AND NOT MY HEADPHONES. And, yes, I'm sure. I believe I was unlucky enough to get one of the ones where it wasn't properly sautered... and I don't know what to do about it. I guess, at this point, seeing as it seems like I'm left without any other options, I'm just gonna crack the thing open and try to fix it myself unless someone can suggest anything more logical. All I'd like from you guys is to know if anyone has had similar experiences or problems and can give me any suggestions or tell me how I might go about repairing it.

Yep, Philazen, that's it exactly. The jack is really sensiti've, and I usually end up in some really obscure position - with the cord of my headphones wrapped around my finger or a piece (or 20) of tape holding the headphone jack in a very specific place - if I want an at all reliable connection. I was told by the people who sold it to me a few months ago (only AFTER I returned my first one) that there were some faulty models of Zen Micros near the very beginning where the sound jack only had 2 pieces of sauter and let go very easily. However, it's also apparently a topic they're very touchy about and deny ever happening, but hey, at this point, I can only assume that's the case for me.Beasts indeed.
Message Edited by Sevyn on <SPAN class=date_text>08-6-2006 <SPAN class=time_text>05:34 PM
Message Edited by Sevyn on 08-6-2006 05:35 PM

Zen Micro same old probl

i bought my zen micro seven or eight months ago in the UK, Now a few days ago i try to switch it on and it hangs..im like fine il take out battery wait 30 sec try again.. nothing so i take it home and recharge battery.. next morning nothing it works in my pc but 5 seconds after pc dectects it the zen shuts itself off.. and in the boot menu any of the options i select just seem to hang.. it wont turn off or on unless its connected to something or i take the battery out.. it seems a commmon problem and i was just wondering if there was any fix or am i **bleep**ed over by the machine btw it was never dropped or anything so im confused would buying a new battery fix this?
P.s the mp3 player when on makes a small repiti've noise.. anything?Message Edited by Kuji on 02-20-20062:4 PM

You can try the advice here in the Zen FAQ at Nomadness.net, but just to emphasise you do this at your OWN RISK.
If you don't want to do this or it doesn't help, then either return the player where you bought it or contact Creative Support.

Zen Micro V2 Firmware probl

Hello-
I've had the Zen Micro for a few days and I loved it, until I upgraded to the new firmware (2.002 - PlaysForSure functionality) which makes it auto sync w/ WMP 0. I was excited about the possibility so I went ahead and upgraded and I have had multiple problems with the new firmware release. I was wondering if anyone else had encountered these, or if they are bugs that need to be worked out.
First, after upgrading I synced with WMP 0 and certain songs would transfer to 00% then would hang and I would get an error message in WMP 0 saying: The I/O operation has been aborted because of either a thread exit or an application request. Error code: 800703E3. This never happened before. After removing the songs that would cause this problem, I no longer get this message, but the prob still must be attributed to some change that occurred with the upgrade since the faulty songs transferred perfectly before upgrading.
Second, and more importantly, is the fact that songs are not being filed correctly on the Micro since the new firmware has been installed. All songs that do not contain information in the "Album" field of the ID tag are unaccessible now. If you select "Artist" in the Micro, the only songs available are those that are categorized by album. With the prior firmware, songs not tagged w/ info in the album field would automatically go in a section called <Unknown>. Now, they are not accessible at all. If I have an artist w/ one song on the Micro and the song doesn't have info in the album field on the ID tag, the artist is available but after selecting it I come to a blank screen on the Micro. I have also attributed this to the new firmware b/c I've reinstalled the older one and the filing system is back to normal and is fully functional.
If anyone has encountered these probs or come up w/ solutions let me know. I'd love to be able to utilize the auto sync features of WMP 0 but for now I'll manually sync and keep things in order on the Micro's side of things w/ the older firmware version. Thanks for any help/input.
Take care,
Craig

Bear with me as I lay out the problems/sequence of events:
- Got excited over the MTP support and upgraded. My laptop stopped recognizing the Zen
- Creative support thought that my MP0 maybe hosed; so I rollback and install MP0 again. No resolution.
- Went into to 'rescue mode' and wiped the disk clean
- Installed the old firmware; my laptop recognized the Zen
I pressed on and connected my Zen to a desktop and upgraded the firmware to MTP support (v2.x)
- I was able to sync with MP0 but frequently experienced problems with 'hang' during sync after 00%
- I disconnected the unit and MP0 aborted the sync
- Reconnect and sync would hang at the exact same song. Further, I noticed the following:
- Songs would sync up very fast (noticed around 800KB/S)
- The problem song would experience startup problems and would hang after reaching 00%
- I deleted the 'problem' song (which plays fine in MP0) and 'sync' continued without problems
- Created a playlist in MP0 which synced OK; but the Playlist is missing in Zen!!
Summary:
I think Creative released the f/w too early.

Zen Micro 6gb installation probl

Ok, so Iv'e sent in a 5 gb zen micro twice now because of that headphone jack problem, and this time when they sent me a new one, they "upgraded" me to a 6gb. Well, I try to use this 6gb with the software i have installed from the last Micro I had, and my comp will not recognize it. So I try to user the cd that came with my old Micro, and it will not install right. When they sent me this 6gb, the only thing they sent me was the Micro and its battery, so I have no way to know if the cd that comes with a new 6gb is different form a 5gb cd, because if it is, then am I screwed?

A firmware basically is what makes an electronic device tick. It is the software responsible for every and all functions.
The Zen Micro has two versions of firmwares:
The original version works with Creative's own protocol and thus needs the installation of drivers for the system to recognize it. However it will function with all Windows versions while there also is unofficial support for Linux and MAcOS.
The second version functions using MTP, a protocol made by Microsoft and as such it is only supported by Microsoft's Windows Media Player 0 under OSs that support it (which basically only are WinXP and Vista...)
The simplest way to see which firmware you have is to look in the Micros' menu under System->Information. There you'll see firmware version.
If they both have version (..0 being the latest) then you'll need drivers for the both. As I already said, when I tried to update the drivers without uninstalling the old ones the drivers were installed but they wouldn't work.
First of all make sure the player(s) is(are) connected to the PC FIRST.
Mind you, in my case the latest drivers were already installed (I updated them but then they wouldn't work, remember?). Now here's the thing:
When I opened the drivers properties I saw that the driver was DISABLED. (under General, device usage)
Ok, I enabled it, nothing happened. Then I tried to update the drivers. Here's what I did:
I put the CD with the original drivers in the dri've and selected for windows to look for the best drivers. After some time they indeed appeared to have found a better match and then they started installing them. After the installation was complete the driver's version was the same as rhe one BEFORE the "update" (since I had already updated to the latest version). However the moment the drivers were updated the device was finally recognized by the system, not even a reboot was needed...
You could try doing that too, if that won't work then you could try DLing the LATEST drivers (along with the Zen Micro Explorer) and install them AFTER uninstalling the old ones and REBOOTING. Again, it is important having the player(s) connected BEFORE starting the installation.
If after all that you still can't connect it ask again!
Cheers!Message Edited by Keyper7 on 02-9-200604:37 PM

Zen micro overheating/noise probl

After a year and a half of my zen micro working almost perfectly, I turned it on the other day and it started making all kinds of wierd noises as if I were tuning through the radio. I can still work my way through all the on-screen menus on my zen and the music still plays, yet the odd noise is way to overpowering to make the player usefull. It isn't the headphones b/c they work fine anywhere else. At the same time, the player also?overheats quickly?whenever I charge it, and i have no clue how to fix it. I have tried selecting Clean-up, Reboot, and Reload OS/ Firmware in recovery mode and yet nothing seems to fix it. Any suggestions?

I am having the same problem with my Zen Sleek Photo!?Though it's not the first time and earlier it has been solved by pushing the Reset-button, but now this doesn't help!?When I use the paper-clip to press it, I feel that the button is pressed, but the only thing happening is that the blue light on the on/off-button disappears for a few seconds, then it reappears. I have also tried holding Play/pause while pushing the Reset, also tried holding it in for like 30 seconds or so, but still no luck!?I have approximately 4 (5?) gigs of music loaded into it, and it would be one heck of a job to get it all in again.
I can also not gain contact with the player by connecting it to a computer - nothing happens ... No icon in my computer or anything!

Zen Micro having major proble

when i try turning my zen micro on its says the normal screen the creative all rights reseved and then it shows the screen with the large creative writing. then it stops there.it will sit there for hours at a time with just that creative screen...i have tryed the rescue mode doin the disc clean up and trying to format it. both didnt work. the screen would say formatting but 5 minutes later it would still be like that. i tryed runnin it out of all its battery and then charging it up again. same thing when the charge was complete it just stopped at the creative thing...anything else i can do?

Nah, i think that you should call support and have your player exchanged right away.
Before that you can try firmware upgrade offcourse if you can make connection betwen unit and your pc.

ZEN MICRO - PC Connection Probl

Recently my Zen Micro stopped working but after browsing the forum I managed to reset it and get it at least powering back on. My music library was wiped but at least now the radio is working OK. As there are no songs on my Zen I need to rebuild my library however when connecting it to the PC via the USB cable my computer fails to recognise the Zen as being plugged in. What I find strange though is that when connecting the Zen to the USB port my computer recognises that a device is connected but the Zen Micro Media Explorer fails to connect thus preventing me from importing any music onto my Zen.
Any help as to what is wrong and how to fix this would be appreciated. Also if anybody else has experienced this problem and been unable to fix it themself could you please let me know what the process is for sending it back to get it repaired, ie how long etc.
Thanks in advance

They are probably encoded at kHz, which the Micro (nor any other Creative player) can play.
You'll need to re-encode them to 22 or 44kHz. Try something like dbPowerAMP.

Zen Micro Firmware Update Probl

hi, i would like to say that i am quite happy with the product i have baught but i would like to upgrade the firmware
im from the UK and the problem is that after much hastle (interfering programs) i finaly managed to upgrade the firmware for my micro (to version 2.00.2),
but when i checked the site
http://uk.europe.creative.com/suppor...s/download.asp
it says there is a newer firmware option (8th febuary 05 version .0.03) although the version number is lower.
can anyone help me by telling me which firmware version i would need to install to have the newest and best running firmware for my zen micro?Message Edited by Tea on 02-2-2005 0:35 PM

well, if everything is fine for you now, don't change at the moment
There is a "newer" BETA 2.0.xx something ( = not stable, and only for experienced computer and player users)
There is a "newer" .0.03-LB version, which is identical to the .0.03-US version but has the menus in more languages.
--Fred

Zen Micro SE Sound Probl

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