Zen Micro - stopped working after less than a mo

Hi, I purchased a Zen Micro for my daughter's birthday 3 weeks ago. Played fine for a while, she got busy w/ school and let it sit idle for about a week. She charged the battery and now it will only display the Creative logo and nothing else. I can get to the recovery menu, but nothig seems to work there either, it just appears to look up not matter what operation is selected. What is up with this? No where does Creative give an idea how long the clean disk, format, or any other operation in the recovery menu operations should take. Even my PC doesn't recognize that it is connect to the USB port.
My daughter is quite upset that her new Zen mirco stopped working, I'm quite dissappointed with this so far. The Creative faqs were not helpful at all. I hope someone can walk me through the steps to get it working again. I really will be put off if it has to be sent out for repair, I don't want a refurbished unit, this one is like new.
Anybody else have the same problem/ How did you get it working again?
Thanks
Nick L

Well I contacted cutomer service by phone, as suggested. They were much more helpful. Douglas knew right away that the micro hard disc had died just from the discription of the problem. He gave me an RMA and took down my information and sent me on my way. When I check my e-mail the RMA number was waiting with good instructions on how to return it.
What a shame the e-mail tech support was no anywhere near as helpful. They wanted me to down load new drivers and try it on another computer when I knew the USB ports were working OK.
The only gripe I have is they don't have a toll free number and I'm out the shipping and insurance to send it back. This better be the last time it fails.
Bottom line is if you have a Zen Micro that will only display the Creative logo, and Recovery Mode operations do not work at all, just call customer service for an RMA, your hard disc probably died too. I hope this is just a case of a bad bunch of micro disc. I don't want to have to keep doing this.
Nick L

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