ZEN MICRO STUCKS ON ''CREATIVE'' SCREEN! HELP!!

Last Saturday i transfered some mp3s to my
creative zen micro.After that i turnt it
off.After some couple of minutes, i turnt it
on.But in the ''CREATIVE'' logo, it stopped
corresponding. I took the battery off and pluged
it again.But the same happened. In recovery mode i
tried everything:reboot, reload firmware, format,
clean up.[At the reload firmware, format, clean
up, the device stopped correspondig] Please?
help me?because i'm in a desperate
position.MY PARENTS MUST NOT LEARN ABOUT IT!

when you put it against your ear do you hear a soft buzz? if thats the case your HD crashed, i had that too last year.
it was 2 weeks after i bought it. i got a new one imidiatly.
now 3 weeks ago i send it back again because the contact of the ears was screwed. i got a new one that was gb bigger than i had so ty creative. but now this one crashes evry 2 days, stops, start up, stops again i try that for 30 times then it runs but it loses the last update of songs... somtimes stops with rebuilding library too but the recovery mode worked..... damit crashed again

Similar Messages

Zen micro-stuck at creative sym

when i turn on my zen micro it doesnt work it just freezes at the creative sign (the after creative copy right) what can i do to fix it

Jamez3,
First off I would try going into rescue mode and attempting a clean up. If that doesn't work then try a format. The instructions for this can be found in the FAQ at the top of this forum. If that doesn't work, contact support and they will help you out (as this may be a problem that will require a repair of the player).
Jeremy

Zen micro-stuck at creative s

this is my second zen micro i have just got this new one today as i sent my old one off with the same problem which they could not fix so they gave me a new one as i was within warrenty i turn on my new zen micro and it just freezes at the creative sign wtf can i do i've tried formatting i've tried clean up i've tried rebot and nothing works please help

Yeah, get a new one.
Just FYI, if it was making kind of a boing, boing or whir/click noise when you turned it on, this is a sign the dri've read/write head has gotten hung over the edge of the dri've platter. It seems to happen occasionally with the rather delicate little dri'ves in these players. Under warranty, Creative will replace the unit. Out of warranty, there is a trick that will often fix this that involves turning the player off (remove the battery) and wacking the player face down in the palm of youe hand lightly but sharply> this will often unstick the head. It has worked for me and probably many others. Not an offical way to fix this, but OK if you have no replacement option and have nothing to lose.

Zen micro frozen on creative screen.. all given tips dont wor

I got my Zen as a birthday present in march, from about a month in the sound started going funny because the jack screwed up.. until now i've simply taped my headphone wire to the side because that moves the jack in the right position to work.. it may be annoying but it worked... i was gna send it back but i couldnt work out how!... i li've in belgium and the player was bought in england from a relati've.. so i have no bill and cant send it back to the store...
also a few days ago it just froze on the creative loading screen... rebooting etc does not work i've tried it all... ppl say get the new firmware. but to do that u have to plug in the zen.. bt thats silly coz its frozen and the computer wont pick it up
can someone tell me how i can send it back.. and if i can send it back...
i need my mp3 for my boring bus rides to college everyday!
the support NEVER email back.. out of about 4 times i've tried
thanks again!
Tom
Message Edited by tommoev on -24-2005 08:3 PM

tommoev wrote:
i tried following the guide before but nothing worked, unless i missed something in the guide.. its all a bit confusing :S,
If you can let me know what's confusing I'll have another look at it.
Basically can you get into rescue mode and run a disk cleanup? That's the first thing to try.
If you can't get into rescue mode the player is faulty.
i think the relati've did buy it with a credit card...
also how do i contact the support to get info on sending back my micro and getting it fixed or replaced.
could you give me an email? or a number for a belgian support line?
Just follow the link on this page (click Support > Contact Customer Support) it will guide you to the right contact details.

Im having extreme problems with my Creative Zen Micro... can sumone help me

I have installed all my drivers for the Zen Micro, yet it tells me (when i plug it in (USB) )Hardware found please install drivers.... i got to install them and it wont work, there is no drivers on the Installation CD... so i cant use it... i go to my device manager and it says... Creative Zen (unknown) and i dont know what to do, i just did a fresh format to fix up my computer and it was working befor then but now it doesnt work at all... PLEASE HELP ME im runnin win xp by the by

ben_koops,
What's the current player firmware version?
Jason

Help! Zen Micro freezed on "Creative" scr

Hi all,
my Zen Micro has gone crazy... all of a sudden it switched itself on, and it just stays on the "CREATIVE" screen and doesnt do anything.
I cant even update the firmware because it wont connect through the USB.
Also i tried Disk Cleanup and Formatting and everything. but nothing works
It just freezes at those screens.
Some one please help

if your micro ever freezes, I would just get an RMA to return it to Creative to get a replacement. I did that, and within a week, they mailed me a brand new zen micro which works perfectly fine (ie. no freezing, no errors, no battery loss issues, etc...)...

Zen Micro Stuck On Startup Scr

My Zen Micro 2 gig is two years old. It seems it is stuck on the startup screen that states "Creative." I thought I heard a slight pulsating/droning sound upon startup. I was going to merely try a firmware reinstall or format but I cannot even get the computer to recognize a connection with the device. When I charge the device, I do get the animated charging icon - however I am sure that would be independent of any other features.
If I remember correctly the Micro is a hard dri've based device? If so I would think that it must have been damaged somehow. Either way, any suggestions on how to attempt a fix? Or is the player gone to MP3 Heaven?
Thanks for any help. And for the record, I have been very happy with the device throughout my ownership.

If you're absolutely sure you cannot enter recovery mode then you'll need to contact support to get it replaced.

Zen Micro stuck at "Creati

So I've had the 5gb Zen Micro now for a few months and it's been wonderful... No drops, no damages of any kind, and it runs like a dream.
Today I put it in the kitchen on some portable speakers and had it playing... I hit the skip song button, and then it did nothing... I turned it off and back on and then it was stuck on the "Creative" screen.
Checked on the site, and tried to do a "Clean Up" from the recovery menu... 5 hours of "Scan Disk" and it wasn't changing at all. When I power it on, if I listen close, it makes a music-esque noise repeatedly, but I can't tell what it is... it's not a whirr or a click, but it's not a normal noise.
I suspect it's a HD failure, but am hoping I don't need to send it out :-/
Can anyone help?

i have the EXACT same problem!! god and it pisses me off too! this is the first time i experienced this problem, the shop owner i took it to didn't even know how to turn the **bleep** thing on, let go know what the problem is :S i don't wanna take it back either, the last time it was broken (this is now my third and i don't like it anymore!) it took them 2 (!) weeks till they said they couldn't find a problem and i got a new one....
i looked at other forums, this seems to be a known problem at creative, i was advised to turn it on into "recovery mode" so i did... indeed, more then 5 hours of cleaning up, and i turned it off cause i thought it wouldn't be helping at all....
i also emailed this customer support, i hope to recieve my awnser tomorrow, but does anybody on this forum KNOW WHAT TO DO ABOUT IT?? i;d like to know if there's a solution to this problem before i take it to the store....
thanks anyway

Zen micro Freezes at startup screen.... not go

well here is the story, i got my zen micro in feburary, and it worked good for about 3 weeks then i got that headphone jack problem, RMA'd it and got a new one
This new ZM wroks awesome, or it did until about 3 days ago, i tryed starting it up and it froze at the startup screen. i did the recovery mode numerous times tryed to upgrade the firmware and did everything, but nothing worked. Now im a bit angry because since the 60 day period is over i acually need to wait for creative to repair my ZM, and i just dont have time for that!!! on the 29th im leaving to new york, and then the 3rd im leaving for london and wont be back until 8th! but what will be my source of music then?!? this really angers me as i was looking very forward to listening to my mp3 player on the plane rides, at this point i ran outta options. Any help from any of the staff members or members in general as to how to solve this problem or even fix my ZM without ending it back

robtbomb: As per the FAQ, if rescue mode isn't working properly then the player is faulty. All you can do is contact support, perhaps by telephone to expedite matters, and see if they can return the player as a priority.

Zen Micro - Stuck in recover mode - h

Hi,
Can anyone help?
On using my micro today, on inital booting up for some reason it went straight into rebuilding the data library before going on to say "firmware problem".
I then decided to try clean up, reboot firmware but nothing seemed to work, before finally formating the thing as the last option. The format has worked, as memory back to full and also my keypad sensistivity has changed back to the original settings.
However, now the micro is stuck in the recovery mode, as the when using reboot option it just returns back to the recovery mode screen - even turning off the thing/removing the battery does nothing to help, as it just returns back to this screen.
Any advice/help appreciated before I give in and ring Customer Support!!
Cheers.

First of all I had this exact same problem. I had to contact customer support. I had to send my Zen Micro in. Your best plan of action now, is to email or call support.

Zen Micro stuck in recovery mo

I have had my Zen Micro for sevral months and it recently just froze on the recovery mode screen. i cant turn it on or off but i can do the functions on the recovery mode. BUT none of the functions do anything. i tried reinstalling the firmware, but it freezes my computer halfway through the insallation, reboot just turns it off the back on again t the same screen, clean up freezes the player and the other option does nothing either. what can i do, as the uk customer support services doesnt work and i have only been sent an automated email telling me to do what i already have done. is this like the problems the other people discribe and they havd to bin theres, but mine does not seem to be makeing the humming noise.

ok it does make the humming oise but stops after a while and then goes to the recovery mode screen
YOU ARE MY ONLY HELP AS CREATIVE WILL NOT REPLY TO ANY OF MY EMAIL. AND THERE CUSTOMER SERVICE NUMBER WILL NOT WORK
DOES ANYONE KNOW HOW TO CONTACT THEM.

Zen Micro stucked on docked scr

My 4gb zen micro keeps getting stucked at the docked screen.Btw...the arrows on the docked screen is black. This happens frequently when i upload music to my player.While uploading halfway,a message will appear 'the file could not be copied. It may not exist or is used by another program'.But there are no other programs running.When i play music from the zen media explorer,the zen micro also gets stucked at the docked screen.
There is also another problem. The zen micro sometimes make the music loud and sometimes makes the music very soft. I changed 3 sets of headphones but it is still the same. I tried the headphones on other products and it seems to work fine.
Pls pls help me...

Btw...i haf tried the cleanup and formatting the player...but it still gets stuck often.

ZEN MICRO FREEZES ON CREATIVE SCR

argh.i need help.i turn on my zen micro and it starts up as usual but then freezes on the creative screen and doesn't do anything. i've tried going into recovery mode, i rebooted and that didn't work. so i reformated and that didnt work either :S?i really dont' know what to do.it also isn't recognised by my computer!!?i've only had it for a few months... but i can't find my receite for it. Is there anyother way i can use my warranty without having to have my receit's?Please help.

I am having the same problem, we have tried absolutely everthing and nothing has worked. We have given up now and are going to buy a new one. My Microphoto lasted 4 months -I tried to say under the sale of goods act that there you would expect an MP3 player to last longer than that but these big companies don't give a stuff. Sorry not to have been more positi've. If anyone out there dose have any ideas please help us!

Zen Micro frozen at 'Creative' Scr

Help !!
Life without my music is going to be tough - need assistance here !!
Basically, my Zen Micro has frozen at the Initial 'Creative' Logo screen ..... won't go any further than this. Tried taking the battery out and putting it back in again - but to no avail.
I can get the to the Rescue/Recovery screen, and tried rebooting - no joy.
Currently it's sititng at Scan Disk, but it has been sitting there for about /2 hr now without any apparent progress.
Reluctant to try any of the other Rescue options at this stage, as I am quite scared about losing all the tracks I have put onto the player.
As far as I can recall, the Firmware is .0.8 (basically firmware hasn't been upgraded since I bought the player back in April).
Any help in getting me back to listening to my tunes would be greatly appreciated.

As per the FAQ post, if you can't get functions in rescude mode to work the player is faulty. You need to contact Creative Support to get the player replaced, contact links are also in the FAQ post and also available via links on this page.

Zen micro stuck in recovery m

today i decided to try to upgrade firmware on my Zen Micro for the first time. It was on .00.06 (I think) and i tried upgrading to the PlaysForSure 2.2.02 update. It was doing alright during the installation process at first, but then my Micro was supposably rebooting and...never came back. It said the installation was suppose to take no longer than 5 minutes. I waited at least 0-5 minutes, still nothing, so i cancelled it. I ended up formatting the micro completely, and I'm stuck in recovery mode. USB will not recognized it being connected. I even try uninstalling the creative zen micro software on my computer and i get some error and it won't allow me to do so. I don't know what else to try, any suggestions?I leave town for a week tomorrow afternoon, so i would really really appreciate any quick help!?Thanks in advance

well let me be the first to tell u there is a way to fix this. I found out yesterday by reading some old forums and found something called the caveman method. All you have to do is hit one of the rounded corners on the bottom of the zen micro against a hard surface (such as a table).
I know it sounds simple and destructi've but it worked for me and pretty much every one on the forum don't believe me heres the link: http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=36568&view=by_date _ascending&page=
It has pages of people stating that it has worked for them. I was so happy that it worked for me since my player has been broken for about 7 months. They say that the micro disk stopped spinning, and by hitting it on a hard surface a few times gets it spinning again. Based off of my experience with the caveman technique, go a little crazy with it. Your going to need to use quite some force.
Unfortunately, after i got mine working i now hear some kind of grain moving inside whenever i shake the player (guess i over did it). Don't let this discourage you though because once again the player is unfrozen and loads pass that dreaded creative copyright and you can now use it.
I do give you one warning, once you get the player working try not to be an idiot like me and reload the firmware. That just brings up a whole other problem.
Good luck Cavemen s lol

ZEN MICRO STUCKS ON ''CREATIVE'' SCREEN! HELP!!

Similar Messages

Maybe you are looking for